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Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collabora... Read more
Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly.
With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them.
Here is a quick rundown of features provided by Freshdesk:
There are 4 different plans for Freshdesk, including:
Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software:
This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaboration with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction.
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Dynamic Ticket Forms
Abandoned call metrics
Custom Reports & Dashboards
Email, social, chat, phone channels
Roles & Permissions
Users can prioritize, categorize and assign tickets based on their importance so that they do not lose track of them
When a customer raises a ticket, the team members can handle it jointly by forming a team to meet the requirements efficiently.
This feature lets users manage support-oriented communication from multiple channels on a single platform.
Feedback & Automation
Intelligent ticket assignment, time-triggered automation and automatic mail notifications enhance the team’s productivity by
Self Service Portal
The portal is inbuilt with some readymade solutions that can help customers solve their issues. Customers can get a self-service
It lets users identify their problems and plan according to metrics. They can manage the tickets in real-time in the dashboard
Freshdesk allows managing your workflow, portal, and agent roles, thereby making the portal absolutely customizable.
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|Information||Freshworks provides businesses with SaaS customer engagement solutions.|
|Director/Founders||Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar|
|Company Size||1000+ Employees|
|Other Products||Freshservice, Freshsales CRM, Freshchat, Freshdesk Contact Center, Freshteam|
Q. Is my data safe with Freshdesk?
Q. What is the deployment type for Freshdesk?
Q. Is this software available for mobile phones?
Q. What are the system requirements for Freshdesk?
Q. Can I get a demo of this software?
Q. What is the Help Widget in Freshdesk?
Q. How does the Helpdesk Analytics of Freshdesk Work?
Q. What do the 4 statuses of ticket mean in Freshdesk?
Q. How do I set up the Knowledge Base in Freshdesk?
Q. How to create a parent and child ticket in Freshdesk?
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