What is FreshdeskFreshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly.nbspWith this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users ability to access them.Unique Features of FreshdeskHere is a quick rundown of features provided by FreshdesknbspFreshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times.With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk.nbspUsers can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base.Pricing of FreshdeskThere are 4 different plans for Freshdesk, includingBlossom This plan comes at a price of Rs. 1399- per month. It is suitable for small teams.Garden It comes at a price of Rs. 2599- per month. It is ideal for growing teams.Estate The Estate plan comes at a cost of Rs. 4699- per month. It is preferred by large teams.nbspForest The Forest plan comes for Rs. 8999- per month. It is exclusively designed for enterprises.Benefits of FreshdeskFreshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the softwarenbspFreshdesk ticketing systems streamlines all the customer interaction on one platform for easy monitoring and supervision.nbspOrganizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others.Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics.nbspWhat Customizable Options does Freshdesk ProvideThis customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaboration with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction.