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Freshdesk

Sold by : Freshworks

Starting Price ₹1399

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(4.2) (4 Freshdesk Reviews)

73%

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About Freshdesk

Freshdesk is a productivity software. It's a customer support software that helps businesses manage customer conversation from a single platform, create auto-responses to common queries and collaborate better with other teams to resolve issues together. With Freshdesk, companies can prioritize, categorize and assign query tickets easily, to never lose track of them. Freshdesk can be used to create clear and efficient workflows by sharing tickets with different teams without compromising on your access to them.

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Freshdesk Features

Team Inbox-Track and manage incoming support tickets from multiple channels with one inbox. SLA Management-Set deadlines for ticket response and resolution based on different business hours or categories. Agent Collision Detection-Ensure that multiple agents don’t wind up working on the same ticket by accident. Custom Ticket Status-Create custom statuses that suit your workflow to identify what stage a ticket is in. Scenario Automation-Perform multiple actions on a ticket with a single click by automating repeated actions. Canned Responses-Provide quick, consistent responses to common questions by creating pre-formatted replies.
Team Huddle-Discuss specific parts of tickets with experts from across your company to figure out the best solutions. Shared Ownership-Share ownership of tickets with other teams without losing visibility into progress being made on the issue. Linked Tickets-Link related tickets together to keep track of widespread issues and deliver consistent responses. Parent-child Ticketing-Resolve complex, multi-stage issues faster by splitting them into smaller child tickets.
Email-Convert support emails into trackable tickets in your helpdesk that you can manage and resolve. Phone-Set up a fully functional call center and record and track calls by converting them into tickets.
Ticket dispatch-Automatically assign tickets to agents and groups based on keywords, requester or properties. Intelligent ticket assignment-Assign tickets to agents based on their current workload, skill or using the round robin method. Time-triggered automation-Execute maintenance activities on tickets based on the time lapsed since an event happened. Event-triggered automation-Implement one or more actions on specific tickets as soon as an event happens. Automatic email notification-Notify customers and agents automatically about the changes happening in their ticket.
Automatically suggest solutions-Allow relevant solutions to pop up for customers and save time for your agents and customers. Email to Kbase-Let agents convert their ticket replies into knowledge base articles, as they reply. Feedback mechanism-Writers will be notified automatically about feedback on their articles so they can implement them. Solution article analytics-Monitor article metrics like number of views, likes and dislikes. Reset metrics when the article is revamped. Forum moderation-Setup moderation workflows to ensure posts violating your guidelines don't go live immediately. Link forum topic to ticket-Convert critical issues raised in the community into tickets so they get the required attention.
Helpdesk reports-Understand how different agents and groups are performing based on various helpdesk metrics. Customer satisfaction ratings.Gauge how customers feel about your support using customer satisfaction reports. Dashboards-Monitor your helpdesk using real-time data about tickets, trends and groups. Answers and Insights-Easily access data and reports and get custom insights important to your business everyday.
Portal customization-Customize the look and layout of your support portal with full CSS customization and ready-made themes. Customize agent roles-Give differential permissions for access and actions according to the roles and responsibilities of agents. Custom ticket forms-Collect information relevant and important to your business by adding and modifying fields in the ticket form. Custom URL-Use your own vanity URL for your support portal and provide a seamless customer experience.
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Get Freshdesk support15 Chatting right now

Buy Freshdesk1169 People added this product in their cart

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Freshdesk Specifications

Add to Cart

Get Freshdesk support15 Chatting right now

Buy Freshdesk1169 People added this product in their cart

Call for Freshdesk demo2490 People requested to call back

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Freshdesk Reviews

73% Highly Recommended

OVERALL 4.3 star-icon

Excellent
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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

sandeep gothi

Position: User

Overall Rating

Ease of Use

Value for Money

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consultation given

PROS :

CONS :

Aug 14 2018

Ravikanth Gyara

Position: User

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Ease of Use

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great information provider

PROS :

CONS :

Aug 7 2018

Bhagyashree

Position: User

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Ease of Use

Value for Money

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CONS :

Aug 23 2018

Dinesh M.

Position: User

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Ease of Use

Value for Money

Features

Support

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Aug 23 2018

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Freshdesk FAQs

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.
You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.
You are a growing business looking to support customers using various channels integrated with a single ticketing platform. Freshdesk presents you the easiest solution to manage your customer queries in the most efficient way possible. If you are looking at achieving this using a product with a beautiful design, top notch features, and a dedicated team to guide you hassle free through this journey - you have arrived at the right destination.

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