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Freshdesk
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Freshdesk
Freshdesk

Freshdesk

by : Freshworks

₹ 1651/month

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Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collabora... Read more

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Freshdesk Software Pricing, Features & Reviews

What is Freshdesk?

Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly. 

With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them.

Unique Features of Freshdesk

Here is a quick rundown of features provided by Freshdesk: 

  1. Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times.
  2. With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk. 
  3. Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base.

Pricing of Freshdesk

There are 4 different plans for Freshdesk, including:

  1. Blossom: This plan comes at a price of Rs. 1399/- per month. It is suitable for small teams.
  2. Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams.
  3. Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams. 
  4. Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises.

Benefits of Freshdesk:

Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software: 

  1. Freshdesk ticketing systems streamlines all the customer interaction on one platform for easy monitoring and supervision. 
  2. Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others.
  3. Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics. 

What Customizable Options does Freshdesk Provide?

This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaboration with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction.

Freshdesk Pricing & Plans

Blossom(₹ 999 /agent/month, billed annually ₹ 1,399 /agent/month, billed monthly )
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Business Hours
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Inclusive of all taxes)

1651
Garden( ₹ 2,599/agent/month, billed annually ₹ 3,299 /agent/month, billed monthly )
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Inclusive of all taxes)

3893
Estate ( ₹ 3,599/agent/month, billed annually ₹ 4,999 /agent/month, billed monthly )
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual
  • Custom roles
  • Custom Reports & Dashboards
  • Customer Segments
  • Round-robin Routing
  • Multiple Products
  • Dynamic Ticket Forms
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Inclusive of all taxes)

5899
Forest( ₹ 7,199/agent/month, billed annually ₹ 8,999 /agent/month, billed monthly )
  • Ticket Management
  • Helpdesk Report
  • Process Automations
  • Collision Detection
  • SLA Management
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual
  • Custom roles
  • Custom Reports & Dashboards
  • Customer Segments
  • Sandbox
  • Audit Logs
  • Agent Shifts
  • Agent Scripts
  • Email Bot
  • Auto-Triage
  • IP Whitelisting
  • HIPAA Compliance
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Inclusive of all taxes)

10619
Estate Omnichannel
  • Multilingual
  • Agent Scripts
  • Email Bot
  • Email, social, chat, phone channels
  • Omnichannel
  • Roles & Permissions
  • Co-Browsing
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Inclusive of all taxes)

8495
Forest Omnichannel
  • Multilingual
  • Agent Scripts
  • Email Bot
  • Auto-Triage
  • Omnichannel
  • Roles & Permissions
  • IP Whitelisting
  • Abandoned call metrics
  • Speech Enabled
  • Option(s)
    • Users (Agent)
    • Monthly (Month(s))

Calculated Price (Inclusive of all taxes)

14395

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Freshdesk Features

Business Hours

Round-robin Routing

Portal Rebrand

Multiple Products

Dynamic Ticket Forms

HIPAA Compliance

Abandoned call metrics

Co-Browsing

Speech Enabled

Process Automations

Collision Detection

SLA Management

Time Tracking

CSAT Surveys

Performance Reports

Multilingual

Custom roles

Custom Reports & Dashboards

Customer Segments

Sandbox

Audit Logs

Agent Shifts

Agent Scripts

Email Bot

Auto-Triage

Email, social, chat, phone channels

Omnichannel

Roles & Permissions

IP Whitelisting

Ticket Management

Users can prioritize, categorize and assign tickets based on their importance so that they do not lose track of them

Collaboration

When a customer raises a ticket, the team members can handle it jointly by forming a team to meet the requirements efficiently.

Multichannel Support

This feature lets users manage support-oriented communication from multiple channels on a single platform. 

Feedback & Automation

Intelligent ticket assignment, time-triggered automation and automatic mail notifications enhance the team’s productivity by

Self Service Portal

The portal is inbuilt with some readymade solutions that can help customers solve their issues. Customers can get a self-service

Helpdesk Report

It lets users identify their problems and plan according to metrics. They can manage the tickets in real-time in the dashboard

Customization

 Freshdesk allows managing your workflow, portal, and agent roles, thereby making the portal absolutely customizable.

Freshdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows iOS Android
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • English
-

Freshdesk Reviews and Ratings

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Freshworks Brand Details

Brand Name Freshworks
Information Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year 2010
Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size 1000+ Employees
Other Products Freshservice, Freshsales CRM, Freshchat, Freshdesk Contact Center, Freshteam

Freshdesk FAQ

A. Yes, all the personal data is protected biometric locks and is under 24-hour surveillance. The data centers are EU safe harbor compliant. In addition to all these, Freshdesk has planned to include SSL encryption.
A. Freshdesk utilizes cloud-based storage deployment.
A. Freshdesk customer service software is available as mobile application for both iPhone and Android platforms.
A. Here are the system requirements for Freshdesk: 1. Operating System: Windows 7.0 or higher, OSX Mavericks or higher 2. Browser: Latest version of Chromium, Firefox, Safari, Edge (anyone can work)
A. Techjockey provides demo for Freshdesk. To avail the demo, please request a call, and our sales team will connect with you as soon as possible.
A. The Help Widget in Freshdesk allows users to embed answers, address issues and queries, and collect feedback, thus solving all doubts before they turn into problems.
A. With the help of Freshdesk’s Analytics, users can capture and monitor their customer support data seamlessly. Its one-click insights even provide a complete overview of the performance of teams.
A. Every new ticket that is created in the helpdesk is labelled as “Open”. “Pending” tickets are the ones whose progress is awaited and is put on hold. A “Resolved” ticket is the one that has been resolved by the team and is marked “Closed” when the customer acknowledges it.
A. Go to Solutions Tab > ‘New Article’ button. Use the drop-down as part of the ‘New Article’ button to create a new folder. This allows users to set up and categorize the Knowledge Base for easy access.
A. You can open a ticket > Click on ‘Add Child’ > Choose between ‘Using a template’ and ‘New Child Ticket’. The original ticket becomes the parent ticket and the newly created one becomes a child ticket.

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