Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. This cloud PBX system can also be used by the internal support and marketing team of a company to address the query of prospects and to understand their buying intent.
Freshcaller cloud PBX system has a wide global reach and is fully customizable as per the need of your business. From setting business hours to adding greetings and queue messages, users can customize everything. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster resolution.
Freshcaller call management system converts your existing phone technology to an advanced routing and voice AI setup to empower your customer support and sales teams. Thy can work remotely or from office with many advanced features like number management, custom reporting, inbound call routing and supervisor’s control.
If you want to use the services offered by Freshcaller, send us a callback request.
Freshcaller is a web-based software that can be accessed from any web browser on a desktop.
Some Freshcaller features that make it stand out when compared to Freshcaller alternatives are:
Freshcaller mobile app is available on both Android and iOS phones to stay connected with customers and provide support on the go. This decreases the chance of missed calls too. Use the same account for Freshcaller signup that you have and enable call routing, IVR, and smart escalations on your phone. Just enter your Freshcaller account URL and credentials in the app for Freshcaller login. Its main features include
|Information||Freshworks provides businesses with SaaS customer engagement solutions.|
|Director/Founders||Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar|
|Company Size||1-100 Employees|
|Other Products||Freshservice, Freshworks CRM, Freshdesk, Freshchat, Freshteam|
Call Recording Opt-out
Freshcaller offers an IVR keypress that registers the customer’s choice, enabling them to opt-out from recording their phone
Agent Availability Report
The intuitive dashboard by Freshcaller allows the users to check the availability of agents, current status, etc.
Abandoned Call Metrics
Users can track the exact reasons behind call drops with the abandoned call metrics offered by the software.
Smart Answer Bot
Freshcaller offers a smart answer bot known as Freddy. That is capable of giving instant answers round the clock.
Agents can select the language of their choice from the profile settings page and provide adequate support to their customers.
Inbound Call Center
The agents can offer a more contextual support to their callers as they get to view the caller names, their phone numbers.
Freshcaller allows its users to continue their services with their old numbers. They can port numbers from regular service
Basic Call Queues
Users can customize the flow of calls for a specific team and assign a particular number to them using the basic call queues
The wait queues feature of the software enables the customers to reserve a slot for them at times when the agent is busy with a
Freshcaller enables its users to offer customized voicemail service (greetings, specific terms), enabling them to continue their
By using Freshcaller, agents can provide detailed customer-related information to the new agent, by using the warm transfer
Users can record the calls attended by their agents and use the data for further training, survey and quality checks.
The advanced IVR facility offered by the software enables its users to route the calls from their customers to their agents and
Users can monitor live calls attended by their agents to assess the services that they offer to the callers.
Fully Custom reports
Freshcaller offers detailed reports to its users and their team. Users can filter out call details, status and other relevant
Agents can add a member from their team during a live call with a customer in order to avoid the hassles of call transferring and
Freshcallers allows the agents to receive the calls from customers directly on their SIP devices.
Users can continue with their services even during the holidays by planning out their schedules with the advanced holiday routing
Advanced Call Metrics
Freshcaller enables its users to view and manage their call logs, call lifetime metrics and maintain all the billing-related
With the call barging feature of the software, managers get the right to barge into a live call from the admin dashboard and
Call Center Agent Statuses
The software automatically updates the agent’s status to After Call Work (AWC) post a call completion, enabling the agent to
With Freshcaller, you can allow your customers to send in a callback request during rush hours when all the agents are busy with
The omnichannel routing feature of the software uses an intelligent routing algorithm to assign customer queries from different
Service Level Monitoring
Admins can monitor the services offered by their agents and make necessary changes from anywhere across the globe by using the
Speech Enabled IVR
Users can record IVR prompts and sync them with Freshcaller by using its inbuilt voice recording or text to speech feature.
Email, social, chat, phone channels
The omnichannel customer support system allows agents to get connected to the customers over email.
Freshcaller allows the agents to communicate with customers based on script-based replies for common queries.
Email Bot & Chatbots
Users get to contextually engage their customers with the help of email bots and chatbots offered by the software.
By enabling the IP Whitelisting feature of the software, users can restrict the logins within their support portal by mentioning
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Q. How is the call note feature of Freshcaller useful for its user’s business?
Q. What type of in-call actions are offered by Freshcaller?
Q. Can I get Freshcaller demo online?
Q. How is the team monitoring feature of Freshcaller useful for its users?
Q. Does Freshcaller have a mobile app?
Q. Is there any Freshcaller app?
Q. How do you view voicemail transcripts in Freshcaller?