Freshcaller

What is Freshcaller?

Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. This cloud PBX system can also be used by the internal support and marketing team of a company to address the query of prospects and to understand their buying intent.

Freshcaller cloud PBX system has a wide global reach and is fully customizable as per the need of your business. From setting business hours to adding greetings and queue messages, users can customize everything. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster resolution.

Freshcaller call management system converts your existing phone technology to an advanced routing and voice AI setup to empower your customer support and sales teams. Thy can work remotely or from office with many advanced features like number management, custom reporting, inbound call routing and supervisor’s control.

Unique Functionalities of Freshcaller Call Management System

1. Centralized management of all inbound & outbound calls
2. Simplified collaboration for faster issue resolution
3. Reduced call abandonment with speedy replies
4. Service level monitoring and customizable reports
5. Omnichannel customer service experience

Pricing of Freshcaller Call Centre Software

1. Growth: It charges ₹1,199 per user on monthly basis.
2. Pro: It charges ₹3,399 per user on monthly basis.
3. Enterprise: It charges ₹5,999 per user on monthly basis.

If you want to use the services offered by Freshcaller, send us a callback request.

Compatible Platforms of Freshcaller Call Management System

Freshcaller is a web-based software that can be accessed from any web browser on a desktop.

Useful Features of Freshcaller

Some Freshcaller features that make it stand out when compared to Freshcaller alternatives are:

About Freshcaller App

Freshcaller mobile app is available on both Android and iOS phones to stay connected with customers and provide support on the go. This decreases the chance of missed calls too. Use the same account for Freshcaller signup that you have and enable call routing, IVR, and smart escalations on your phone. Just enter your Freshcaller account URL and credentials in the app for Freshcaller login. Its main features include

1. Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time.
2. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems.
3. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.
4. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements.
5. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner.
   1. User friendly interface
   2. Making or receiving calls
   3. Viewing multiple incoming calls
   4. On-call functions like transferring calls, mute, hold
   5. Recording calls
   6. List of recent calls
   7. Navigation to other screens in app while on call
   8. Dialing saved phone contacts
   9. Set agent status by toggling between being online and offline
   10. Adding call notes to CRM lead entry
   11. Convert your important and unresolved calls as tickets in Freshdesk
   12. Viewing call summary