An admin's guide to setting up Freshcaller

How to use a helpdesk and call center software together?

Freshdesk Contact Center

Brand : Freshworks

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Starting Price:

₹ 1,399 excl. GST View plans

₹ 1,651 incl. GST

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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. This cloud PBX system can also be used by the internal support and marketing team of a company to address the query of prospects and to ...Read more

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Freshdesk Contact Center Software Pricing, Features & Reviews

What is Freshcaller?

Freshcaller cloud PBX system has a wide global reach and is fully customizable as per the need of your business. From setting business hours to adding greetings and queue messages, users can customize everything. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster resolution.

Freshcaller call management system converts your existing phone technology to an advanced routing and voice AI setup to empower your customer support and sales teams. Thy can work remotely or from office with many advanced features like number management, custom reporting, inbound call routing and supervisor’s control.

Unique Functionalities of Freshcaller Call Management System

Centralized management of all inbound & outbound calls
Simplified collaboration for faster issue resolution
Reduced call abandonment with speedy replies
Service level monitoring and customizable reports
Omnichannel customer service experience

Pricing of Freshcaller Call Centre Software

Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis.
Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis.
Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis.
Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis.

If you want to use the services offered by Freshcaller, send us a callback request.

Compatible Platforms of Freshcaller Call Management System

Freshcaller is a web-based software that can be accessed from any web browser on a desktop.

Useful Features of Freshcaller

Some Freshcaller features that make it stand out when compared to Freshcaller alternatives are:

About Freshcaller App

Freshcaller mobile app is available on both Android and iOS phones to stay connected with customers and provide support on the go. This decreases the chance of missed calls too. Use the same account for Freshcaller signup that you have and enable call routing, IVR, and smart escalations on your phone. Just enter your Freshcaller account URL and credentials in the app for Freshcaller login. Its main features include

Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time.
A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems.
Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.
Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements.
Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner.
1. User friendly interface
2. Making or receiving calls
3. Viewing multiple incoming calls
4. On-call functions like transferring calls, mute, hold
5. Recording calls
6. List of recent calls
7. Navigation to other screens in app while on call
8. Dialing saved phone contacts
9. Set agent status by toggling between being online and offline
10. Adding call notes to CRM lead entry
11. Convert your important and unresolved calls as tickets in Freshdesk
12. Viewing call summary