SanCCS Cloud Software Pricing, Features & Reviews
What is SanCCS Cloud?
SanCCS Cloud is a call centre software providing customer engagement and support services to call centres, help desks, BPOs and other industry verticals. The call centre solution for sales service and insurance calling ensures workforce optimization through contact management and outbound & inbound call routing functionalities. This call centre solution has been built keeping the need of call agents in view and supports pre-defined ticketing responses, customer history & web widgets.
SanCCS cloud call centre dialer software supports three-way calling, VoIP gateways, trunking and web voicemail interface for seamless customer and caller interaction. The call centre software helps establish a high performing call centre support with its inbuilt remote extensions, automated attendant, blacklisting, and remote barging capabilities.
Why Use SanCCS Cloud?
- Logging of incoming calls so that agents can sift through them for doing up follow up emails and ensure consistency in customer interactions
- Call centre metrics for assessing agent’s efficiency, call trends and call volume
- IVR system for handling high call volumes and collecting relevant information regarding customers’ issues
- Multichannel forecasting for assigning the right skilled agents across departments
- Three-way calling to make sure that all types of issues get resolved, as more than one agent is attending to calls always
- Call barging for customer service upskilling and correcting rookie mistakes
- DID or direct inward dialling for assigning especially skilled agents to specific calls
Benefits of SanCCS Cloud
- User friendly SAN dialer for handling the customer lifecycle along with dashboard templates
- Complete digitized recordings with utmost clarity
- Call conferencing capabilities for putting together agents, managers and clients
- Option for do not disturb and distinctive ringing
- Detailed call records besides call forwarding with answer and call forwarding with no answer module
- Automated agent gives calling teams an opportunity to focus on issues that require urgent resolution
Key Functionalities of SanCCS Cloud
- Call routing (DID/ANI)
- Unified agent desktop
- Quality monitoring tools
- Online agent monitoring
- Caller ID popup
- Direct inward system access
- Flexible extension logic
How Does SanCCS Cloud Work?
The latest version of SanCCS Cloud is primarily used for call routing, quality monitoring, and direct inward system access. It has an intuitive interface and is simple to use. SanCCS Cloud can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take online SanCCS Cloud demo at Techjockey.com.
How to Use SanCCS Cloud?
Get started with SanCCS Cloud in 5 simple steps:
Step 1: Buy SanCCS Cloud installation key from techjockey.com
Step 2: Directly login through the official website (web-based)
Step 3: Sign up & create your account
Step 4: Add users & assign permissions
Step 5: Get started with SanCCS Cloud
What is the Price of SanCCS Cloud?
Price is available on our website. SanCCS Cloud price in India starts at ₹2124. SanCCS Cloud comes with multiple pricing plans and caters to the diverse customer base.
The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.