SanCCS Cloud logo SanCCS - Complete Call Hosted Call Center Solution, Dialer, CRM, IVR Sanccs cloud features Sanccs features Multilevel IVR Sanccs price Agent CRM Live-Moniterning techjockey abouts
SanCCS - Complete Call Hosted Call Center Solution, Dialer, CRM, IVR
Sanccs cloud features
Sanccs features
Multilevel IVR
Sanccs price

SanCCS Cloud

by : SAN SOFTWARES

₹ 2124

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SanCCS Cloud is a call centre software providing customer engagement and support services to call centres, help desks, BPOs and other industry verticals. The call centre solution for sales service and insurance calling ensures workforce optimization through contact management and outbound & inb... Read more

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SanCCS Cloud Software Overview

What is SanCCS Cloud?

SanCCS Cloud is a call centre software providing customer engagement and support services to call centres, help desks, BPOs and other industry verticals. The call centre solution for sales service and insurance calling ensures workforce optimization through contact management and outbound & inbound call routing functionalities. This call centre solution has been built keeping the need of call agents in view and supports pre-defined ticketing responses, customer history & web widgets.

SanCCS cloud call centre dialer software supports three-way calling, VoIP gateways, trunking and web voicemail interface for seamless customer and caller interaction. The call centre software helps establish a high performing call centre support with its inbuilt remote extensions, automated attendant, blacklisting, and remote barging capabilities.

Why Use SanCCS Cloud?

  • Logging of incoming calls so that agents can sift through them for doing up follow up emails and ensure consistency in customer interactions
  • Call centre metrics for assessing agent’s efficiency, call trends and call volume
  • IVR system for handling high call volumes and collecting relevant information regarding customers’ issues
  • Multichannel forecasting for assigning the right skilled agents across departments
  • Three-way calling to make sure that all types of issues get resolved, as more than one agent is attending to calls always
  • Call barging for customer service upskilling and correcting rookie mistakes
  • DID or direct inward dialling for assigning especially skilled agents to specific calls

Benefits of SanCCS Cloud

  • User friendly SAN dialer for handling the customer lifecycle along with dashboard templates
  • Complete digitized recordings with utmost clarity
  • Call conferencing capabilities for putting together agents, managers and clients
  • Option for do not disturb and distinctive ringing
  • Detailed call records besides call forwarding with answer and call forwarding with no answer module
  • Automated agent gives calling teams an opportunity to focus on issues that require urgent resolution

Key Functionalities of SanCCS Cloud

  • Call routing (DID/ANI)
  • Unified agent desktop
  • Quality monitoring tools
  • Online agent monitoring
  • Caller ID popup
  • Direct inward system access
  • Flexible extension logic

How Does SanCCS Cloud Work?

The latest version of SanCCS Cloud is primarily used for call routing, quality monitoring, and direct inward system access. It has an intuitive interface and is simple to use. SanCCS Cloud can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take online SanCCS Cloud demo at Techjockey.com.

How to Use SanCCS Cloud?

Get started with SanCCS Cloud in 5 simple steps:

Step 1: Buy SanCCS Cloud installation key from techjockey.com

Step 2: Directly login through the official website (web-based)

Step 3: Sign up & create your account

Step 4: Add users & assign permissions

Step 5: Get started with SanCCS Cloud

What is the Price of SanCCS Cloud?

Price is available on our website. SanCCS Cloud price in India starts at ₹2124. SanCCS Cloud comes with multiple pricing plans and caters to the diverse customer base.

The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.

SanCCS Cloud Plans & Pricing

SanCCS Cloud
2124
  • Automatic Call Distribution
  • Multilevel IVR
  • Seamless Integration
  • Agent Performance MI
  • Click to Call Integration
  • Self Designable Web based CRM
  • Remote Extensions
  • Automated Attendant
  • Blind/Call Transfer
  • Call conferencing
  • Music on Hold/Music on Transfer
  • Remote Office Support
  • Route by Caller ID
  • Voicemail to Email/Voicemail Groups
    • Agent

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SanCCS Cloud Features

Automatic Call Distribution

The call centre software makes it easy to route customer query calls to live support agents.

Multilevel IVR

The module ensures that there is no limit to the number of calls that can be attended at a time for customer engagement.

Seamless Integration

SanCCS Cloud supports SMS and email integration for campaign and outbound/inbound calls management.

Agent Performance MIS

MIS reports help track the activities of a call centre - department wise, agent wise and date wise.

Click to Call Integration

The feature connects customers to call agents at a click without dialing any number.

Self Designable Web based CRM

The call center software solution can be accessed from any location on the web.

Remote Extensions

The call centre software offers remote extensions for connecting the distributed workforce in remote locations with callers.

Automated Attendant

Automated attendants manage calls through chatbots without intervention of a live agent.

Blind/Call Transfer

Use the feature to transfer calls to another agent just in case the current agent is unable to resolve them.

Call Conference

The IVR software supports call conferencing amongst clients, managers and customer support agents.

Music on Hold/Music on Transfer

As a caller is on hold, SanCCS Cloud plays music in the background to keep the customer engaged.

Remote Office Support

You can easily establish a virtual call centre to enable customer service teams.

Route by Caller ID

It helps route calls based on caller ID with SanCCS cloud call center software solution.

Voicemail to Email/Voicemail Groups

SanCCS Cloud provides omnichannel support for doing live chats, phone calls and emails.

Real Time Analytics and Report

Call centre analytics gives insights into customer data for tracing customer journey & tracking call lifecycle.

Skill Based Routing

Skill based routing helps assign customer calls to the agents skilled at handling those issues.

Third Party CRM Integration

CRM integration provides quality monitoring tools tracking agents’ performance.

SanCCS Cloud Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • English
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SanCCS Cloud Reviews

100%

Have recommended this product

Overall Score

5/5
Based on 1 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

G

gaurav

Executive, E-commerce

2-100 Employees

Software user since: < 6 months

5/5

5/5

5/5

5/5

5/5

10/10

“VALUE FOR MONEY”

Pros :

Cons :

Reason for choosing the software :

Posted - Nov 22, 2021

SanCCS Cloud FAQ

A. SanCCS Cloud call centre software is compatible with Windows, Mac, iOS and Android operating systems.
A. SanCCS Cloud call centre software app is available for Android and iOS.
A. SanCCS Cloud call centre software supports web-based deployment type.
A. SanCCS Cloud call centre software pricing starts at ? 2124 for Agent.
A. SanCCS Cloud call centre software is typically used in BPOs, banks, healthcare, transportation and more.
A. SanCCS Cloud call centre software demo is available for free with techjockey.com.
A. SanCCS Cloud call centre software offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
A. SanCCS Cloud call centre software installation is not required, as it is web-based.?Just open the Setup Wizard to get started.
A. SanCCS Cloud call centre software helps with call routing, distribution, barging and management. It's a complete solution for direct inward system access and automated call distribution.

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