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SanCCS Cloud is a call centre software providing customer engagement and support services to call centres, help desks, BPOs and other industry verticals. The call centre solution for sales service and insurance calling ensures workforce optimization through contact management and outbound & inb... Read more
SanCCS Cloud is a call centre software providing customer engagement and support services to call centres, help desks, BPOs and other industry verticals. The call centre solution for sales service and insurance calling ensures workforce optimization through contact management and outbound & inbound call routing functionalities. This call centre solution has been built keeping the need of call agents in view and supports pre-defined ticketing responses, customer history & web widgets.
SanCCS cloud call centre dialer software supports three-way calling, VoIP gateways, trunking and web voicemail interface for seamless customer and caller interaction. The call centre software helps establish a high performing call centre support with its inbuilt remote extensions, automated attendant, blacklisting, and remote barging capabilities.
The latest version of SanCCS Cloud is primarily used for call routing, quality monitoring, and direct inward system access. It has an intuitive interface and is simple to use. SanCCS Cloud can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take online SanCCS Cloud demo at Techjockey.com.
Get started with SanCCS Cloud in 5 simple steps:
Step 1: Buy SanCCS Cloud installation key from techjockey.com
Step 2: Directly login through the official website (web-based)
Step 3: Sign up & create your account
Step 4: Add users & assign permissions
Step 5: Get started with SanCCS Cloud
Price is available on our website. SanCCS Cloud price in India starts at ₹2124. SanCCS Cloud comes with multiple pricing plans and caters to the diverse customer base.
The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.
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Automatic Call Distribution
The call centre software makes it easy to route customer query calls to live support agents.
The module ensures that there is no limit to the number of calls that can be attended at a time for customer engagement.
SanCCS Cloud supports SMS and email integration for campaign and outbound/inbound calls management.
Agent Performance MIS
MIS reports help track the activities of a call centre - department wise, agent wise and date wise.
Click to Call Integration
The feature connects customers to call agents at a click without dialing any number.
Self Designable Web based CRM
The call center software solution can be accessed from any location on the web.
The call centre software offers remote extensions for connecting the distributed workforce in remote locations with callers.
Automated attendants manage calls through chatbots without intervention of a live agent.
Use the feature to transfer calls to another agent just in case the current agent is unable to resolve them.
The IVR software supports call conferencing amongst clients, managers and customer support agents.
Music on Hold/Music on Transfer
As a caller is on hold, SanCCS Cloud plays music in the background to keep the customer engaged.
Remote Office Support
You can easily establish a virtual call centre to enable customer service teams.
Route by Caller ID
It helps route calls based on caller ID with SanCCS cloud call center software solution.
Voicemail to Email/Voicemail Groups
SanCCS Cloud provides omnichannel support for doing live chats, phone calls and emails.
Real Time Analytics and Report
Call centre analytics gives insights into customer data for tracing customer journey & tracking call lifecycle.
Skill Based Routing
Skill based routing helps assign customer calls to the agents skilled at handling those issues.
Third Party CRM Integration
CRM integration provides quality monitoring tools tracking agents’ performance.
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