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Cube Call centre Solution

Sold by : Cube Software

PRICE ON REQUEST

(4.8) (3 Cube Call centre Solution Reviews)

72%

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About Cube Call centre Solution

Cube Call Centre Solution is a unique calling and CRM solution for call centres which helps in increasing the productivity of call centre agents at negligible cost. Cube Call Centre Solution offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration. It comes as a server-based, EPABX-based or On premise solution.

Sold By : Cube Software

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Cube Call centre Solution Features

Offers all the features expected in a predictive dialer including call blending for seamless inbound and outbound operations with instantaneous transfer to agents
Customer Relationship Management includes customer look-ups and total customer record details. Agent also can call customers from CRM interface. Agent “Tree” scripting: Agents can view HTML-based scripts customized for each calling campaign with built-in rebuttal/rephrase options.
Agents can conference unlimited parties and either participate in the call or transfer the call and return to the agent queue.
Conversation of Agent Talk can be heard using Cube Voice Player
Conversation of Agent Talk can be heard using Cube Voice Player
Supervisors can monitor contact center statistics including agent state. They also can modify statistics based on customer needs.
Change properties of a campaign during operation. CRM table configuration: Change fields in the list table or CRM table anytime via an administrative user interface.

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Cube Call centre Solution Specifications

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Cube Call centre Solution Reviews

72% Highly Recommended

OVERALL 4.8 star-icon

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Customer Feedback

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

laxman mewada

Position: User

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One can find variety of decisions

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Feb 4 2019

Bhakti Mishra

Position: User

Overall Rating

Ease of Use

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This website is helpful

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Jun 20 2018

Vivek Verma

Position: User

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Features

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They suggested several good matches

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Jun 13 2018

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