About Cube Call centre Solution

Cube Call Centre Solution is a unique calling and CRM solution for call centres which helps in increasing the productivity of call centre agents at negligible cost. Cube Call Centre Solution offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration. It comes as a server-based, EPABX-based or On premise solution.

Cube Call centre Solution Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • W

    Windows

Cube Call centre Solution is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Cube Software

Cube Software Private Ltd is a leading software company involved in designing, development, deployment, sales and support, of software solutions for call centres and computer telephone integration. Since its incorporation in 1991, the company has continuously grown by implementing specific projects in the areas of software development, telecommunications, finance, energy and business management. Cube helps businesses take advantage of new communication technologies while leveraging their investments in people and processes.
 
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Features of Cube Call centre Solution

Offers all the features expected in a predictive dialer including call blending for seamless inbound and outbound operations with instantaneous transfer to agents
Customer Relationship Management includes customer look-ups and total customer record details. Agent also can call customers from CRM interface.
Agent “Tree” scripting: Agents can view HTML-based scripts customized for each calling campaign with built-in rebuttal/rephrase options.
Agents can conference unlimited parties and either participate in the call or transfer the call and return to the agent queue.
Conversation of Agent Talk can be heard using Cube Voice Player
Conversation of Agent Talk can be heard using Cube Voice Player
Supervisors can monitor contact center statistics including agent state. They also can modify statistics based on customer needs.
Change properties of a campaign during operation. CRM table configuration: Change fields in the list table or CRM table anytime via an administrative user interface.

Cube Call centre Solution plans and pricing

Web-based

Call centre solution

PRICE ON REQUEST

  • True predictive dialing
  • Call details screen pop
  • Comprehensive CRM
  • Transfer/warm transfer
  • Agent monitoring
  • Agent statistics
  • Predictive dialer

Cube Call centre Solution alternatives

Knowlarity Smart IVR

Knowlarity Smart IVR

Deetya Soft IVR

Deetya Soft IVR

MyOperator

MyOperator

Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

Cube Call centre Solution Reviews and Ratings

Add Review
User

laxman mewada

One can find variety of decisions

Overall

4th February, 2019

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Simple to utilize, such huge numbers of Reports, Easy setup with instruments, user friendly UI, Variety of decisions
  • Cons -
  • No Cons
User

Bhakti Mishra

This website is helpful

Overall

20th June, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • They provided information I may not have found otherwise. We are considering two of the solutions they recommended, and at least one of them we were unlikely to know about otherwise. The followup calls from the solution providers were a little aggressive--but overall it was a worthwhile exercise and I would recommend Techjockey.
  • Cons -
  • No Cons
User

Vivek Verma

They suggested several good matches

Overall

13th June, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Very quick response from initial enquiry, good providers were recommended who likewise followed up very quickly.
  • Cons -
  • No Cons

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