About MyOperator

Myoperator is the best call center software for small business in india and call sofftware offer to handle any call volume and track all customer calls with a virtual number. Also,get detailed reports of your business calls. A virtual number comes along with an IVR that helps you map departments and agents using extensions. 

Product Features

  • Mobile App
  • Reports
  • Web access
  • Multi-agent Login
  • Dashboard
  • Add notes
  • Block callers
  • Caller’s location
  • Call Recording
  • Map Departments
  • Professional IVR
  • Welcome message
  • Voicemail facility
  • Email report
  • SMS report
  • Sticky Agent
  • Live call transfer
  • Click to call
  • Multi-level IVR
  • Time based routing

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Hardware Configuration :

Not applicable

Software Configuration :

Not applicable

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES

About MyOperator

Established in the year 2013, MyOperator is a call management system on the cloud, which helps SMBs and bigger enterprises, manage their calls without any hardware or software installation. Based out of Delhi, the core strength of the company lies in its robust technology architecture that makes it an easy to use product. The idea is to envision a world where businesses are able to manage, track and record their business calls.
view more products by MyOperator

Features

Choose your business number

Virtual number Add multiple phone numbers and extensions to receive calls from anywhere, anytime. Toll free number Increase your brand’s recognizability by letting your callers reach out to you for free. Local numbers Extend your business’s local presence by reaching out to regional customers. Vanity numbers Increase brand recall by publishing a phone number that is easy to remember.

Analyze your business’s call traffic

Call recording Analyze each customer conversation to understand the requirements of your callers. Call tracking Track and monitor all your business calls to ensure you do not miss any potential leads. Push reports Get detailed analytical reports of your business calls via an SMS or email. Live dashboard Monitor the number of calls connected and missed by each department in your organization. Live call info Get ongoing call details for each incoming phone call directly on the web panel. Performance reports Analyze your business’s daily call traffic and measure the performance of your agents on calls.

Connect your callers to the right agent

Multi level IVR Customise and create an IVR to project your business as big and professional. After hours call routing Receive calls even when you are not in office to stay available for your callers 24*7. Live call transfer Transfer calls without disconnecting ongoing calls to enhance your callers’call experience. Voicemail facility Attend to your missed calls and customer queries even after working hours. Intercom facility Transfer calls to agents through extension dialing to improve your internal communication. Call forwarding Forward business calls instantly to reduce the waiting time of your callers.

Get notified about important updates to improve your business’s internal communication.

Integrate your existing CRM with MyOperator to access your call logs from one place.

Plans and Pricing

Web-based

MyOperator - Lite 1C

Rs. 13800.00 ( Per Year )

  • Mobile App.
  • Reports.
  • Web Access.
  • Dashboards.
  • Call Tracking.
  • Call Recording.
  • Professional IVR.
  • Voicemail Facility.
  • Live Call Transfer.
  • Unlimited Minutes.
  • Channel: 1.
  • Pro License: 1.
  • Users: 6.
  • Department: 4.

MyOperator - Lite 2C

Rs. 27600.00 ( Per Year )

  • Mobile App.
  • Reports.
  • Web Access.
  • Dashboards.
  • Call Tracking.
  • Call Recording.
  • Professional IVR.
  • Voicemail Facility.
  • Live Call Transfer.
  • Unlimited Minutes.
  • Channel: 2.
  • Pro License: 1.
  • Users: 6.
  • Department: 6.

MyOperator - Lite 3C

Rs. 41400.00 ( Per Year )

  • Mobile App.
  • Reports.
  • Web Access.
  • Dashboards.
  • Call Tracking.
  • Call Recording.
  • Professional IVR.
  • Voicemail Facility.
  • Live Call Transfer.
  • Unlimited Minutes.
  • Channel: 3.
  • Pro License: 1.
  • Users: 20.
  • Department: 10.

MyOperator - Lite 4C

Rs. 55200.00 ( Per Year )

  • Mobile App.
  • Reports.
  • Web Access.
  • Dashboards.
  • Call Tracking.
  • Call Recording.
  • Professional IVR.
  • Voicemail Facility.
  • Live Call Transfer.
  • Unlimited Minutes.
  • Channel: 4.
  • Pro License: 1.
  • Users: 80.
  • Department: 10.

MyOperator - Lite 5C

Rs. 69000.00 ( Per Year )

  • Mobile App.
  • Reports.
  • Web Access.
  • Dashboards.
  • Call Tracking.
  • Call Recording.
  • Professional IVR.
  • Voicemail Facility.
  • Live Call Transfer.
  • Unlimited Minutes.
  • Channel: 5.
  • Pro License: 1.
  • Users: 80.
  • Department: 10.

Virtual Mobile - Budding Bussiness

Rs. 18000.00 ( Per Year )

  • Free Minutes/Month: 1000.
  • Channel Lines: 4.
  • Departments: 4.
  • Users[Numbers to be added]: 4.
  • Active Users [Web Panel]: 1.
  • Post Call rate: 1.25.
  • Mobile App.
  • Reports.
  • Web Access.
  • Multi-Agents Login.
  • Dashboard.
  • Add Notes.
  • Call Tracking.
  • Block Callers.
  • Caller location.
  • Call Recording.
  • IVR Professional Message.
  • Voicemail fascility.
  • Email Report.
  • SMS Report.
  • Sticky Agent.
  • Live Call Transfer.
  • API Integration.
  • Click-to Call.

Virtual Mobile - Growing Bussiness

Rs. 36000.00 ( Per Year )

  • Free Minutes/Month: 3600.
  • Channel Lines: 6.
  • Departments: 6.
  • Users[Numbers to be added]: 6.
  • Active Users [Web Panel]: 3.
  • Post Call rate: 0.83.
  • Mobile App.
  • Reports.
  • Web Access.
  • Multi-Agents Login.
  • Dashboard.
  • Add Notes.
  • Call Tracking.
  • Block Callers.
  • Caller location.
  • Call Recording.
  • IVR Professional Message.
  • Voicemail fascility.
  • Email Report.
  • SMS Report.
  • Sticky Agent.
  • Live Call Transfer.
  • API Integration.
  • Click-to Call.

Virtual Mobile - Big Bussiness

Rs. 60000.00 ( Per Year )

  • Free Minutes/Month: 6600.
  • Channel Lines: 20.
  • Departments: 10.
  • Users[Numbers to be added]: 20.
  • Active Users [Web Panel]: 5.
  • Post Call rate: 0.76.
  • Mobile App.
  • Reports.
  • Web Access.
  • Multi-Agents Login.
  • Dashboard.
  • Add Notes.
  • Call Tracking.
  • Block Callers.
  • Caller location.
  • Call Recording.
  • IVR Professional Message.
  • Voicemail fascility.
  • Email Report.
  • SMS Report.
  • Sticky Agent.
  • Live Call Transfer.
  • API Integration.
  • Click-to Call.
  • Multi-LeveL IVR.
  • Time Based Routing.
  • Contact based Routing.
  • Location Based Routing.
  • Holiday Mapping.
  • Real-Time Call Notification API.

TollFree - Budding Bussiness

Rs. 18000.00 ( Per Year )

  • Free Minutes/Month: 0.
  • Channel Lines: 4.
  • Departments: 4.
  • Users[Numbers to be added]: 4.
  • Active Users [Web Panel]: 1.
  • Post Call rate: 2.15.
  • Mobile App.
  • Reports.
  • Web Access.
  • Multi-Agents Login.
  • Dashboard.
  • Add Notes.
  • Call Tracking.
  • Block Callers.
  • Caller location.
  • Call Recording.
  • IVR Professional Message.
  • Voicemail fascility.
  • Email Report.
  • SMS Report.
  • Sticky Agent.
  • Live Call Transfer.
  • API Integration.
  • Click-to Call.

TollFree - Growing Bussiness

Rs. 36000.00 ( Per Year )

  • Free Minutes/Month: 500.
  • Channel Lines: 6.
  • Departments: 6.
  • Users[Numbers to be added]: 6.
  • Active Users [Web Panel]: 3.
  • Post Call rate: 1.73.
  • Mobile App.
  • Reports.
  • Web Access.
  • Multi-Agents Login.
  • Dashboard.
  • Add Notes.
  • Call Tracking.
  • Block Callers.
  • Caller location.
  • Call Recording.
  • IVR Professional Message.
  • Voicemail fascility.
  • Email Report.
  • SMS Report.
  • Sticky Agent.
  • Live Call Transfer.
  • API Integration.
  • Click-to Call.

TollFree - Big Bussiness

Rs. 60000.00 ( Per Year )

  • Free Minutes/Month: 1600.
  • Channel Lines: 20.
  • Departments: 10.
  • Users[Numbers to be added]: 20.
  • Active Users [Web Panel]: 5.
  • Post Call rate: 1.66.
  • Mobile App.
  • Reports.
  • Web Access.
  • Multi-Agents Login.
  • Dashboard.
  • Add Notes.
  • Call Tracking.
  • Block Callers.
  • Caller location.
  • Call Recording.
  • IVR Professional Message.
  • Voicemail fascility.
  • Email Report.
  • SMS Report.
  • Sticky Agent.
  • Live Call Transfer.
  • API Integration.
  • Click-to Call.
  • Multi-LeveL IVR.
  • Time Based Routing.
  • Contact based Routing.
  • Location Based Routing.
  • Holiday Mapping.
  • Real-Time Call Notification API.

Videos

Did you know you could get 22% more business just by managing your business calls? MyOperator, your business call management system helps you track, record and transfer calls inside or outside office premises. Save time and miss no business opportunity by tracking each business call you get. Earn more business just by managing business phone calls with MyOperator.

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FAQs

Below are some frequently asked questions for MyOperator

Q. How do I get customized solutions?

To get your customized solutions, click on “Contact us” under Enterprise Custom Plan and connect with us as per your requirement.


Q. Which plan should I go for?

Go for the Budding Business Plan, Growing Business Plan or Big Business Plan if the average number of calls received by you is approximately 10 per day, 40 per day or 80 per day, respectively.


Q. What are Pro users?

A Pro user is a person who can access the MyOperator web app along with the authority to do activities within the panel based on his role and permission.


Q. How many lines do I get with each plan?

The number of lines you get depends upon the number of users in each plan. For instance, you get 6 users in Growing Business plan which means you get 6 lines. Same goes for all the other plans.


Reviews

Add Review
User

Anupam Saini

From sceptic to supporter
Overall

19th October, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Great company! Excellent customer service and just generally smooth sailing. Would highly recommend.
  • Cons -
  • No Cons
User

mitesh Tiwari

You have to trust these people guys
Overall

12th October, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • extremely helpful team who did everything they could to help solve our issues
  • Cons -
  • No Cons
User

Syed Ahmed

Overall

22nd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Service quite stable. Account managers do a very good job
  • Cons -
  • No conferencing or forwarding facility.
User

Anand

Overall

22nd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Simple cloud telephony software, with all simple and minimal feature to handle any volume of incoming and out going calls.
  • Cons -
  • There is no ios app. sms and call campaign/marketing options are not available on the fly. some hidden charges should have been restricted by default.

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