MyOperator

What is MyOperator?

MyOperator is an omnichannel communication platform that offers WhatsApp, VoIP, and enterprise mobility solutions to all types of businesses. The platform includes a complete suite of communication tools for MSMEs and enterprises. It offers WhatsApp and SMS business suite, office IVR, CRM integrations, toll-free numbers, etc. With smart mobility solutions, it ensures a fully managed cloud contact center.

MyOperator also assures maximum data protection and security as it is in compliance with the requirements of the Information Security Management System and is ISO/EIC 27001:2013 certified.

This cloud contact center solution can be easily integrated with your existing APIs. Not only that, but it also manages all your team’s calls on the cloud and supports unlimited calls. Using advanced features like auto dialing & call masking, it streamlines and safeguards the communication process for both customers and agents.

It also seamlessly integrates with many third-party CRM software including Truecaller, Zoho, Freshworks, Kylas, etc for effortless customer data tracking.

How Does MyOperator Work?

MyOperator cloud contact center operates in the following steps:

• Customer Call: The caller/potential customer dials the centralized business phone number.
• Call Handling: MyOperator plays an automated IVR message and asks the caller to select an extension or department.
• Call Forwarding: The call gets transferred to the department or agent considered. Meanwhile, MyOperator software tracks and records a call and its status.
• Track Missed Calls: Keep track of all the calls missed by the agents and get back to them accordingly.
• After Call: Callers can review the calling experience and managers will get the call reports in real-time.

Why Choose MyOperator?

• Hosted Solution with Zero Capex: This call center software enables you to convert your call center into a cloud-based contact center with scalable functionalities to reduce operational costs by 80%.
• Call Management: Helps streamline the two-way calling process using call distribution, autodialer, multi-level IVR, etc. for faster and smoother operations.
• User-Based Pricing: You can simply ramp up or down the software usage based on user-based pricing and licenses.
• Omnichannel Integrations: MyOperator easily integrates with your current CRM or ERP using scalable APIs. Get Truecaller verification to run WhatsApp & SMS campaigns successfully.
• 100% Mobility: Allows your agents to handle incoming as well as outgoing calls on their landlines or mobiles.
• 24/7 Support: Provides 24/7 customer support to manage important customer care and BPO operations, with 99.9% uptime.

Benefits of MyOperator

• Seamless Inbound + Outbound Call Management: Streamlines both-way calling process with multi-level IVR, call distribution, auto-dialer functionality for smoother and faster cloud call center operations.
• No-Code Workflows: You can easily create automated workflows without the need for coding using our no-code workflow builder. Seamlessly integrate with Zapier and leverage our open AI framework to streamline your processes and increase efficiency.
• Hosted Contact Center with Zero Capex: Transforms your old call center into VoIP-enabled cloud contact center with scalable features, reducing operational costs by up to 80%.
• Remote or In-Office: In today's hybrid, mobile-first ecosystem, MyOperator contact center is optimized for smart mobility. It empowers your agents to effortlessly handle calls while on the go using the mobile-based dialer suite.
• Omnichannel Support: Integrates with major CRMs or your in-house ERP with scalable APIs. Run SMS and Whatsapp campaigns seamlessly.
• Maximum Data Security: MyOperator platform is ISO/IEC 27001:2013 certified by Information Security Management System, ensuring the highest level of security for your valuable information.

Pricing of MyOperator

MyOperator price in India starts at ₹ 2,499/month. MyOperator comes with multiple pricing plans and caters to a diverse customer base.

The price may vary based on factors like customization, additional features, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.