Buyer's Guide for Top Call Center Software

Found our list of Call Center Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

Buyers Guide Content

  1. What is Call Center Software?
  2. Here are the Features of Call Center Software
  3. Advantages of Call Center Software 

What is Call Center Software?

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine. It helps in responding to customer queries and questions effectively on time. Contact center software can also help in handling social media channels.

Here are the Features of Call Center Software

Interactive Voice Response

The first voice that you hear while calling on a customer care number is an IVR or Interactive Voice Response. IVR software is a feature of outbound call center software and inbound call center software that helps answer customer calls automatically. It also gives the caller a personalized welcome message.

Automatic call distribution (ACD)

ACD or Automatic call distribution can automatically route calls to the right person. It helps reduce the time a customer has to wait for an answer. One can even customize the criteria or sequence of routing the calls.

SkillBased Routing

Certain calls can be routed based on the skill-set of people receiving it. Skills can be in terms of language, expertise, region, and others. The basis on what the caller wants, the call is routed to the desired executive. Right, skill-sets help resolve customer issues easily.

Recording Calls

This feature in a call center software for small businesses is used to record both incoming as well as outgoing calls. This feature is important to maintain the quality of calls.

Call Monitoring and Tracking

Telemarketing software can keep track of all the calls related to your business. While managing a call center, both the agencies and the customers need to be satisfied with the service. And here, this feature of call monitoring and tracking becomes extremely useful.

Live Call Transfer

With an automated calling software, one can transfer a call to another executive without any hassle. This helps reduce the wait time and enhances the experience of a customer.

Third-Party Integration

A Cloud call center software can easily integrate with other software like CRM. With this, you can view full details about the customer, his previous tickets, chat transcripts and more. You can get more organized and efficient with call center software.

Reports and Analytics

The number of calls missed, number of calls received, peak hours, traffic sources and every other data can be visually represented with this feature of analytical reporting. This majorly helps in improving the performance of business executives.

Advantages of Call Center Software 

Lower costs

The manual work reduces a lot when you use a call center software.  Everything is maintained in an online system and all the processes are automated. You don’t have to worry about installation, upgrade or maintenance with the best call center software.

Remote teams

With the help of call transfers and call routing, there is no need for a team to work from a single location. Remote teams can also work efficiently with call center software in India.

Better security

With cloud-based solutions from call center solution providers, you can enjoy the robust security of your call and customer-related information.


The adaptability of a call center software is getting better by the day. It can be integrated with several software solutions like CEM, CRM, e-commerce solutions and much more.

The Call Center software can be used by small as well as large businesses.

Higher efficiency

Get features like monitoring tools, auto-dialers, and time routing with a call center solution. 

Improved customer relationships

Relationship with customers improves to a great extent with call management software. Since the success of every business depends on their customer, it is important to attend all their queries with call center software.

CRM For Call Center

With this database management software is to maintain the client's content details, assigned tasks, set reminders/follow-ups, auto sends Emails, etc. 

Author: Kalpana Arya

Best Call Center Software in 2022

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(Showing 1 - 20 of 61 products)

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By Knowlarity

4.3 (9 reviews)

Starting Price


Inclusive of all taxes

Knowlarity is the pioneer of cloud business communication solutions and has been leading the emerging market of cloud t... Read More About Knowlarity



4.9 (2 reviews)

Starting Price


Inclusive of all taxes

EasyGo IVR is an Interactive Voice Response software that supports, monitors, and reports on incoming and outgoing call... Read More About EasyGoIVR

Deetya Soft IVR

By Deetya Soft

4.1 (1 reviews)

Price On Request

Deetya Soft IVR software is one of the best inbound call center software that allows you to run data analytics, encourag... Read More About Deetya Soft IVR

C-Zentrix CZ Callback

By C-Zentrix

4.4 (5 reviews)

Price On Request

C-Zentrix CZ Callback is a collaboration software designed for service sector companies to ensure improved lead genera... Read More About C-Zentrix CZ Callback

FAQs About Call Center Software

There are several call center software applications available for free. These are: Bitrix24 GOautodial VICIdial OrecX Asterisk AVOXI. VMukti 1.1 Elastix But it is advisable to use an advanced software for call center as they provide better security.

The top 5 the best call center software for free download are: Bitrix24 CallHippo Freshcaller VICIdial Fenero

The list of the best contact center for small business is given below: Zeotel Toll Free Numbers Freshcaller IVR Guru CallFire MyOperator CallRail software Vocalcom call centre Mcube Zeotel Virtual Receptionist Digialaya Toll Free Number Digialya Virtual Receptionist GOautodial Call Centre Software

It is a network-based service, which gives call center management the ownership of call center technology, so that you can enjoy all services anytime and from anywhere.

Freshworks 360

By Freshworks

Price On Request

Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance exp... Read More About Freshworks 360

C-Zentrix CZ Bar

By C-Zentrix

Price On Request

CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with various CRMs like Freshdes... Read More About C-Zentrix CZ Bar

Freshdesk Contact Center

By Freshworks

4.5 (1 reviews)

Starting Price


Inclusive of all taxes

Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More About Freshdesk Contact Center

Deetya IVR Guru

By Deetya Soft

4.5 (2 reviews)

Price On Request

The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate rec... Read More About Deetya IVR Guru

PRP Missed Call Service


Price On Request

PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and ex... Read More About PRP Missed Call Service

PRP Toll Free Number Service


Price On Request

PRP Toll Free Number Service offers a wide variety of toll free numbers, which mostly starts with 1800. The numbers are... Read More About PRP Toll Free Number Service

Cube Call centre Solution

By Cube Software

4.8 (3 reviews)

Starting Price


Inclusive of all taxes

Cube Call Center Solution has assisted numerous small to medium-sized business operations across the country. This call... Read More About Cube Call centre Solution


By MyOperator

4.3 (4 reviews)

Starting Price


Inclusive of all taxes

MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read More About MyOperator


By CallerDesk

Price On Request

CallerDesk is a call centre software offering a unified customer services platform to SMEs and enterprises. The cloud c... Read More About CallerDesk

Aavaz Call Center Suite

By Aavaz

4.8 (2 reviews)

Price On Request

A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that... Read More About Aavaz Call Center Suite

AVOXI Smart Queue


5.0 (2 reviews)

Price On Request

AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and fe... Read More About AVOXI Smart Queue

Ameyo Contact Center Software

By Ameyo

4.7 (3 reviews)

Price On Request

Ameyo is one of the best contact center software that lets you have a comprehensive display of all the customer intera... Read More About Ameyo Contact Center Software

Maple CRM

By DeniSys

4.7 (5 reviews)

Price On Request

Maple CRM is sales management software which provides a complete view of the lead nurturing process. The solution is sui... Read More About Maple CRM

Zeotel Toll Free Numbers

By Zeotel

4.6 (3 reviews)

Starting Price


Inclusive of all taxes

Zeotel Toll Free is a free calling software and one of the few completely integrated toll-free solutions that provide... Read More About Zeotel Toll Free Numbers


By Sunoray

4.1 (2 reviews)

Price On Request

Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devic... Read More About Tentacle

CallRail software

By CallRail

4.3 (1 reviews)

Starting Price


Inclusive of all taxes

Want to forward calls to different employees each day? It's easy with our call scheduler. Geo-Routing - Use a single ph... Read More About CallRail software

Last Updated on : 28 Sep, 2022

Best Cloud Call Center Software

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine.

Call Center Software Comparison

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Call Center Software Price List In India

Call Center Software Cost
Best Call Center Software Price Ratings
Knowlarity ₹2359 /Month 4.3
EasyGoIVR ₹1770 4.8
Freshdesk Contact Center ₹1651 /month 4.5
Cube Call centre Solution ₹177000 /Quantity 4.7
MyOperator ₹2949 /Month 4.2
Zeotel Toll Free Numbers ₹25960 /Year 4.6
CallRail software ₹2478 /Month 4.3

Call Center Software Reviews


Jatin Singhal

review for Knowlarity


"Simple integration with other software and a fast response whenever additional response team working to resolve problems."

See All Knowlarity Reviews


abhinav kumar singh

review for EasyGoIVR


"Easy to connect IVR solution and solve the reasonable solution."

See All EasyGoIVR Reviews


Vikas Kumar

review for Deetya IVR Guru


"Techjockey saved us a lot of time by suggesting a few programs that would work for us."

See All Deetya IVR Guru Reviews


laxman mewada

review for Cube Call centre Solution


"Simple to utilize, such huge numbers of Reports, Easy setup with instruments, user friendly UI, Variety of decisions"

See All Cube Call centre Solution Reviews


Anupam Saini

review for MyOperator


"Great company! Excellent customer service and just generally smooth sailing. Would highly recommend."

See All MyOperator Reviews

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