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Best Call Center Software in 2024

What is Call Center Software?

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine. Read Buyer’s Guideimg

Top 5 Call Center Software in 2024

  • top product arrowKnowlarity
  • top product arrowEasyGoIVR
  • top product arrowDeetya Soft IVR
  • top product arrowC-Zentrix CZ Callback
  • top product arrowFreshworks 360

Best Call Center Software

(Showing 1 - 10 of 93 products)

Most PopularNewest FirstTop Rated Products
Knowlarity

Knowlarity

Brand: Knowlarity

4.3img

4.3 out of 5

(9 user reviews)

Knowlarity is the pioneer of cloud business communication solutions and has been leading the emerging market of cloud telephony for over a decade. Cloud b... Read More About Knowlarity img

₹1,999 /Monthly

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EasyGoIVR

EasyGoIVR

Brand: SAN SOFTWARES

4.8img

4.8 out of 5

(2 user reviews)

EasyGo IVR is an Interactive Voice Response software that supports, monitors, and reports on incoming and outgoing calls in real-time. It provides a graph... Read More About EasyGoIVR img

₹1,500 /Quantity

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Deetya Soft IVR

Deetya Soft IVR

Brand: Deetya Soft

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Deetya Soft IVR software is one of the best inbound call center software that allows you to run data analytics, encourages reporting and comes with options... Read More About Deetya Soft IVR img

₹15,600 /Year

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C-Zentrix CZ Callback

C-Zentrix CZ Callback

Brand: C-Zentrix

4.4img

4.4 out of 5

(5 user reviews)

C-Zentrix CZ Callback is a collaboration software designed for service sector companies to ensure improved lead generation and sales. The software is des... Read More About C-Zentrix CZ Callback img

Price On Request

Freshworks 360

Freshworks 360

Brand: Freshworks

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Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simpl... Read More About Freshworks 360 img

₹2,799 /Monthly

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C-Zentrix CZ Bar

C-Zentrix CZ Bar

Brand: C-Zentrix

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CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with various CRMs like Freshdesk, Salesforce, Zoho, Microsoft Dyna... Read More About C-Zentrix CZ Bar img

Price On Request

Freshdesk Contact Center

Freshdesk Contact Center

Brand: Freshworks

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Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outboun... Read More About Freshdesk Contact Center img

₹1,399 /Monthly

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Deetya IVR Guru

Deetya IVR Guru

Brand: Deetya Soft

4.8img

4.8 out of 5

(2 user reviews)

The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate recipient. The software allows multius... Read More About Deetya IVR Guru img

₹15,600 /Yearly

PRP Missed Call Service

PRP Missed Call Service

Brand: PRP

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PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and expand their missed call marketing ca... Read More About PRP Missed Call Service img

₹499 /Monthly

PRP Toll Free Number Service

PRP Toll Free Number Service

Brand: PRP

4.7img

4.7 out of 5

(0 user reviews)

PRP Toll Free Number Service offers a wide variety of toll free numbers, which mostly starts with 1800. The numbers are easy to remember and allow its use... Read More About PRP Toll Free Number Service img

Price On Request

Last Updated on : 17 May, 2024

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Best Call Center Software FAQ’s

Software questions,
answered

There are several call center software applications available for free. These are: Bitrix24 GOautodial VICIdial OrecX Asterisk AVOXI. VMukti 1.1 Elastix But it is advisable to use an advanced software for call center as they provide better security.

The top 5 the best call center software for free download are: Bitrix24 CallHippo Freshcaller VICIdial Fenero

The list of the best contact center for small business is given below: Zeotel Toll Free Numbers Freshcaller IVR Guru CallFire MyOperator CallRail software Vocalcom call centre Mcube Zeotel Virtual Receptionist Digialaya Toll Free Number Digialya Virtual Receptionist GOautodial Call Centre Software

It is a network-based service, which gives call center management the ownership of call center technology, so that you can enjoy all services anytime and from anywhere.

Call Center Software Reviews

K

Knowlarity

4.3

“Simple integration with other software and a fast response whenever additional response team working to resolve problems.”

- Jatin Singhal

See all Knowlarity reviewsimg
E

EasyGoIVR

5

“Easy to connect IVR solution and solve the reasonable solution.”

- abhinav kumar singh

See all EasyGoIVR reviewsimg
K

Knowlarity

4

“Calling from one to another and connectivity is amazing, as there are no bugs And customer Service can trace back the call, if any.”

- Tarun Jain

See all Knowlarity reviewsimg
K

Knowlarity

4.3

“It is easy to use and navigate, and I find it an overall value. The interface is clean and simple. It is very easy to use, and it provides the support that you need.”

- Monika Jain

See all Knowlarity reviewsimg
E

EasyGoIVR

4.7

“Easy to use and affordable IVR solution to try, no prior learning is required and that's the good part.”

- Krishna

See all EasyGoIVR reviewsimg
K

Knowlarity

4.8

“Great service! Helped us narrow down the vendors quickly and gave us welcomed information on best practices as well.”

- Ajit Gupta

See all Knowlarity reviewsimg
K

Knowlarity

4.2

“A great consolidation of all the options available to our organization. The representative was very casual yet proficient in advice and the approach”

- Santosh Mishra

See all Knowlarity reviewsimg

Call Center Software Price List In India

Call Center Software Cost
Top Call Center Software Starting Price Rating
Knowlarity₹1999.00 /Monthly4.3
EasyGoIVR₹1500.00 /Quantity4.8
Deetya IVR Guru₹15600.00 /Yearly4.8

Buyer's Guide for Top Call Center Software

Found our list of Call Center Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

  • What is Call Center Software?
  • Here are the Features of Call Center Software
  • Advantages of Call Center Software 

What is Call Center Software?

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine. It helps in responding to customer queries and questions effectively on time. Contact center software can also help in handling social media channels.

Here are the Features of Call Center Software


Interactive Voice Response

The first voice that you hear while calling on a customer care number is an IVR or Interactive Voice Response. IVR software is a feature of outbound call center software and inbound call center software that helps answer customer calls automatically. It also gives the caller a personalized welcome message.


Automatic call distribution (ACD)

ACD or Automatic call distribution can automatically route calls to the right person. It helps reduce the time a customer has to wait for an answer. One can even customize the criteria or sequence of routing the calls.


SkillBased Routing

Certain calls can be routed based on the skill-set of people receiving it. Skills can be in terms of language, expertise, region, and others. The basis on what the caller wants, the call is routed to the desired executive. Right, skill-sets help resolve customer issues easily.


Recording Calls

This feature in a call center software for small businesses is used to record both incoming as well as outgoing calls. This feature is important to maintain the quality of calls.


Call Monitoring and Tracking

Telemarketing software can keep track of all the calls related to your business. While managing a call center, both the agencies and the customers need to be satisfied with the service. And here, this feature of call monitoring and tracking becomes extremely useful.


Live Call Transfer

With an automated calling software, one can transfer a call to another executive without any hassle. This helps reduce the wait time and enhances the experience of a customer.


Third-Party Integration

A Cloud call center software can easily integrate with other software like CRM. With this, you can view full details about the customer, his previous tickets, chat transcripts and more. You can get more organized and efficient with call center software.


Reports and Analytics

The number of calls missed, number of calls received, peak hours, traffic sources and every other data can be visually represented with this feature of analytical reporting. This majorly helps in improving the performance of business executives.

Advantages of Call Center Software 


Lower costs

The manual work reduces a lot when you use a call center software.  Everything is maintained in an online system and all the processes are automated. You don’t have to worry about installation, upgrade or maintenance with the best call center software.


Remote teams

With the help of call transfers and call routing, there is no need for a team to work from a single location. Remote teams can also work efficiently with call center software in India.


Better security

With cloud-based solutions from call center solution providers, you can enjoy the robust security of your call and customer-related information.


Flexibility

The adaptability of a call center software is getting better by the day. It can be integrated with several software solutions like CEM, CRM, e-commerce solutions and much more.

The Call Center software can be used by small as well as large businesses.


Higher efficiency

Get features like monitoring tools, auto-dialers, and time routing with a call center solution. 


Improved customer relationships

Relationship with customers improves to a great extent with call management software. Since the success of every business depends on their customer, it is important to attend all their queries with call center software.


CRM For Call Center

With this database management software is to maintain the client's content details, assigned tasks, set reminders/follow-ups, auto sends Emails, etc. 

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