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48 Best Call Center Software in 2021

What is Call Center Software?

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine.

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Deetya IVR Guru

Deetya IVR Guru

By Deetya Soft

(2 reviews)

PRICE ON REQUEST

The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate rec... Read More About Deetya IVR Guru
Auto Lead Assigning Leads Capture Follow up +12 More
Analytics & Reporting Call Failover Call Tracking Reports +8 More
C-Zentrix CZ Callback
C-Zentrix CZ Callback is a collaboration software designed for service sector companies to ensure improved lead genera... Read More About C-Zentrix CZ Callback
Integration Reports Predictive Dialer +2 More
Freshworks 360

Freshworks 360

By Freshworks

PRICE ON REQUEST

Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance exp... Read More About Freshworks 360
Contact Management Call Logging Lead Scoring +7 More

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C-Zentrix CZ Bar

C-Zentrix CZ Bar

By C-Zentrix

PRICE ON REQUEST

CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with various CRMs like Freshdes... Read More About C-Zentrix CZ Bar
Integration Functionality Call Manager
Freshcaller

Freshcaller

By Freshworks

(1 reviews)

Starting Price

₹1,651/month

Inclusive of all taxes

Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More About Freshcaller
Inbound Call Center Number Porting Basic Call Queues +26 More
PRP Missed Call Service

PRP Missed Call Service

By PRP

PRICE ON REQUEST

PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and ex... Read More About PRP Missed Call Service
Lead Generation Easy Integration Campaigns +3 More
PRP Toll Free Number Service

PRP Toll Free Number Service

By PRP

PRICE ON REQUEST

PRP Toll Free Number Service offers a wide variety of toll free numbers, which mostly starts with 1800. The numbers are... Read More About PRP Toll Free Number Service
Multi-Level IVR Whitelisting Blacklisting +4 More

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Cube Call centre Solution

Cube Call centre Solution

By Cube Software

(3 reviews)

Starting Price

₹177,000/Quantity

Inclusive of all taxes

Cube Call Center Solution has been in the helpline service business in India since 1991. This call center software has... Read More About Cube Call centre Solution
True predictive dialing Comprehensive CRM Call conferencing +10 More
MyOperator

MyOperator

By MyOperator

(4 reviews)

Starting Price

₹1,770/Month

Inclusive of all taxes

MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read More About MyOperator
Choose your business number Analyze your business’s call traffic Connect your callers to the right agent +12 More
CallerDesk

CallerDesk

By CallerDesk

PRICE ON REQUEST

CallerDesk is a complete Call Center Software designed to serve Startups, SMBs, SMEs and Agencies. This Call Center Soft... Read More About CallerDesk
IVR Facility Call Routing Office Time Schedule +9 More
Aavaz Call Center Suite
A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that... Read More About Aavaz Call Center Suite
Contact Management Tracking Integration +12 More

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AVOXI Smart Queue

AVOXI Smart Queue

By AVOXI

(2 reviews)

PRICE ON REQUEST

AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and fe... Read More About AVOXI Smart Queue
Minimal Capital Investment Remote Agent Functionality Cost-effective Scalability +3 More
Ameyo Contact Center Software
Ameyo is one of the best contact center software that lets you have a comprehensive display of all the customer intera... Read More About Ameyo Contact Center Software
Inbound and Outbound Calls Call Routing Multichannel Communication +5 More
Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

By Zeotel

(3 reviews)

Starting Price

₹25,960/Year

Inclusive of all taxes

Zeotel Toll Free is a free calling software and one of the few completely integrated toll-free solutions that provide... Read More About Zeotel Toll Free Numbers
Photo Enhancement Marketing Management Dashboard +4 More
Tentacle

Tentacle

By Sunoray

(2 reviews)

PRICE ON REQUEST

Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devic... Read More About Tentacle
Mobile Support Online Payment Web Base Application +11 More

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CallRail software

CallRail software

By CallRail

(1 reviews)

Starting Price

₹2,478/Month

Inclusive of all taxes

Want to forward calls to different employees each day? It's easy with our call scheduler. Geo-Routing - Use a single ph... Read More About CallRail software
Phone Leads Phone Call Conversions Real Time Analytics +3 More
Knowlarity

Knowlarity

By Knowlarity

(2 reviews)

PRICE ON REQUEST

Smart IVR software is a cloud center softwae providing effective communication to some known brands in emerging markets.... Read More About Knowlarity
Call Recording Blended Call Center Integration +3 More
CallFire

CallFire

By CallFire

(2 reviews)

Starting Price

₹8,177/Month

Inclusive of all taxes

CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by up... Read More About CallFire
Voice Broadcast Text Messaging Smart Call Tracking +8 More
Spark TG

Spark TG

By Spark TG

(3 reviews)

PRICE ON REQUEST

Click2Call API on your website and get in touch with your potential leads at a click of a button. The Click2Call Service... Read More About Spark TG
Blended Call Center Call Recording Call Monitoring +5 More

Last Updated on : 31 Jul, 2021

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Related Categories to Call Center Software

Contact Center Solutions| Call Recording Software| Call Tracking Software|

Buyer's Guide for Top Call Center Software

Found our list of Call Center Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

What is Call Center Software?

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine. It helps in responding to customer queries and questions effectively on time. Contact center software can also help in handling social media channels.

Here are the Features of Call Center Software


Interactive Voice Response

The first voice that you hear while calling on a customer care number is an IVR or Interactive Voice Response. IVR software is a feature of outbound call center software and inbound call center software that helps answer customer calls automatically. It also gives the caller a personalized welcome message.


Automatic call distribution (ACD)

ACD or Automatic call distribution can automatically route calls to the right person. It helps reduce the time a customer has to wait for an answer. One can even customize the criteria or sequence of routing the calls.


SkillBased Routing

Certain calls can be routed based on the skill-set of people receiving it. Skills can be in terms of language, expertise, region, and others. The basis on what the caller wants, the call is routed to the desired executive. Right, skill-sets help resolve customer issues easily.


Recording Calls

This feature in a call center software for small businesses is used to record both incoming as well as outgoing calls. This feature is important to maintain the quality of calls.


Call Monitoring and Tracking

Telemarketing software can keep track of all the calls related to your business. While managing a call center, both the agencies and the customers need to be satisfied with the service. And here, this feature of call monitoring and tracking becomes extremely useful.


Live Call Transfer

With an automated calling software, one can transfer a call to another executive without any hassle. This helps reduce the wait time and enhances the experience of a customer.


Third-Party Integration

A Cloud call center software can easily integrate with other software like CRM. With this, you can view full details about the customer, his previous tickets, chat transcripts and more. You can get more organized and efficient with call center software.


Reports and Analytics

The number of calls missed, number of calls received, peak hours, traffic sources and every other data can be visually represented with this feature of analytical reporting. This majorly helps in improving the performance of business executives.

Advantages of Call Center Software 


Lower costs

The manual work reduces a lot when you use a call center software.  Everything is maintained in an online system and all the processes are automated. You don’t have to worry about installation, upgrade or maintenance with the best call center software.


Remote teams

With the help of call transfers and call routing, there is no need for a team to work from a single location. Remote teams can also work efficiently with call center software in India.


Better security

With cloud-based solutions from call center solution providers, you can enjoy the robust security of your call and customer-related information.


Flexibility

The adaptability of a call center software is getting better by the day. It can be integrated with several software solutions like CEM, CRM, e-commerce solutions and much more.

The Call Center software can be used by small as well as large businesses.


Higher efficiency

Get features like monitoring tools, auto-dialers, and time routing with a call center solution. 


Improved customer relationships

Relationship with customers improves to a great extent with call management software. Since the success of every business depends on their customer, it is important to attend all their queries with call center software.


CRM For Call Center

With this database management software is to maintain the client's content details, assigned tasks, set reminders/follow-ups, auto sends Emails, etc. 

Call Center Software Price List In India

Call Center Software Cost
Best Call Center Software Price Ratings
Freshcaller ₹1651 /month 4.5
Cube Call centre Solution ₹177000 /Quantity 4.7
MyOperator ₹1770 /Month 4.2
Zeotel Toll Free Numbers ₹25960 /Year 4.6
CallRail software ₹2478 /Month 4.3
CallFire ₹8177 /Month 4.4

FAQ iconCall Center Software FAQs

There are several call center software applications available for free. These are:

  • Bitrix24
  • GOautodial
  • VICIdial
  • OrecX
  • Asterisk
  • AVOXI.
  • VMukti 1.1
  • Elastix

But it is advisable to use an advanced software for call center as they provide better security.

The top 5 the best call center software for free download are:

  • Bitrix24
  • CallHippo
  • Freshcaller
  • VICIdial
  • Fenero

The list of the best contact center for small business is given below:

  • Zeotel Toll Free Numbers
  • Freshcaller
  • IVR Guru
  • CallFire
  • MyOperator
  • CallRail software
  • Vocalcom call centre
  • Mcube
  • Zeotel Virtual Receptionist
  • Digialaya Toll Free Number
  • Digialya Virtual Receptionist
  • GOautodial Call Centre Software

It is a network-based service, which gives call center management the ownership of call center technology, so that you can enjoy all services anytime and from anywhere.

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