-
Get Free Advice
- Become a Seller
Get Free Advice
Reviews
Related Article
FAQs
Buyer's Guide
Found our list of Call Center Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
Buyers Guide Content
Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine. It helps in responding to customer queries and questions effectively on time. Contact center software can also help in handling social media channels.
The first voice that you hear while calling on a customer care number is an IVR or Interactive Voice Response. IVR software is a feature of outbound call center software and inbound call center software that helps answer customer calls automatically. It also gives the caller a personalized welcome message.
ACD or Automatic call distribution can automatically route calls to the right person. It helps reduce the time a customer has to wait for an answer. One can even customize the criteria or sequence of routing the calls.
Certain calls can be routed based on the skill-set of people receiving it. Skills can be in terms of language, expertise, region, and others. The basis on what the caller wants, the call is routed to the desired executive. Right, skill-sets help resolve customer issues easily.
This feature in a call center software for small businesses is used to record both incoming as well as outgoing calls. This feature is important to maintain the quality of calls.
Telemarketing software can keep track of all the calls related to your business. While managing a call center, both the agencies and the customers need to be satisfied with the service. And here, this feature of call monitoring and tracking becomes extremely useful.
With an automated calling software, one can transfer a call to another executive without any hassle. This helps reduce the wait time and enhances the experience of a customer.
A Cloud call center software can easily integrate with other software like CRM. With this, you can view full details about the customer, his previous tickets, chat transcripts and more. You can get more organized and efficient with call center software.
The number of calls missed, number of calls received, peak hours, traffic sources and every other data can be visually represented with this feature of analytical reporting. This majorly helps in improving the performance of business executives.
The manual work reduces a lot when you use a call center software. Everything is maintained in an online system and all the processes are automated. You don’t have to worry about installation, upgrade or maintenance with the best call center software.
With the help of call transfers and call routing, there is no need for a team to work from a single location. Remote teams can also work efficiently with call center software in India.
With cloud-based solutions from call center solution providers, you can enjoy the robust security of your call and customer-related information.
The adaptability of a call center software is getting better by the day. It can be integrated with several software solutions like CEM, CRM, e-commerce solutions and much more.
Get features like monitoring tools, auto-dialers, and time routing with a call center solution.
Relationship with customers improves to a great extent with call management software. Since the success of every business depends on their customer, it is important to attend all their queries with call center software.
With this database management software is to maintain the client's content details, assigned tasks, set reminders/follow-ups, auto sends Emails, etc.
Author: Kalpana Arya
(Showing 1 - 20 of 69 products)
Still Confused?
By Knowlarity
Starting Price
₹1,999/Month
Knowlarity is the pioneer of cloud business communication solutions and has been leading the emerging market of cloud t... Read More About Knowlarity
Read Knowlarity Reviews
Starting Price
₹1,500
EasyGo IVR is an Interactive Voice Response software that supports, monitors, and reports on incoming and outgoing call... Read More About EasyGoIVR
Read EasyGoIVR Reviews
By Deetya Soft
Price On Request
Deetya Soft IVR software is one of the best inbound call center software that allows you to run data analytics, encourag... Read More About Deetya Soft IVR
By C-Zentrix
Price On Request
C-Zentrix CZ Callback is a collaboration software designed for service sector companies to ensure improved lead genera... Read More About C-Zentrix CZ Callback
There are several call center software applications available for free. These are: Bitrix24 GOautodial VICIdial OrecX Asterisk AVOXI. VMukti 1.1 Elastix But it is advisable to use an advanced software for call center as they provide better security.
The top 5 the best call center software for free download are: Bitrix24 CallHippo Freshcaller VICIdial Fenero
The list of the best contact center for small business is given below: Zeotel Toll Free Numbers Freshcaller IVR Guru CallFire MyOperator CallRail software Vocalcom call centre Mcube Zeotel Virtual Receptionist Digialaya Toll Free Number Digialya Virtual Receptionist GOautodial Call Centre Software
It is a network-based service, which gives call center management the ownership of call center technology, so that you can enjoy all services anytime and from anywhere.
By Freshworks
Price On Request
Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance exp... Read More About Freshworks 360
By C-Zentrix
Price On Request
CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with various CRMs like Freshdes... Read More About C-Zentrix CZ Bar
By Freshworks
Starting Price
₹1,399/month
Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More About Freshdesk Contact Center
By Deetya Soft
Price On Request
The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate rec... Read More About Deetya IVR Guru
By PRP
Price On Request
PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and ex... Read More About PRP Missed Call Service
By PRP
Price On Request
PRP Toll Free Number Service offers a wide variety of toll free numbers, which mostly starts with 1800. The numbers are... Read More About PRP Toll Free Number Service
Starting at
₹150,000
Cube Call Center Solution has assisted numerous small to medium-sized business operations across the country. This call... Read More About Cube Call centre Solution
By MyOperator
Starting Price
₹2,499/Month
Call center solution designed to streamline business communication and to scale up customer operations by 80%.... Read More About MyOperator
Read MyOperator Reviews
By CallerDesk
Price On Request
CallerDesk is a call centre software offering a unified customer services platform to SMEs and enterprises. The cloud c... Read More About CallerDesk
By Aavaz
Price On Request
A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that... Read More About Aavaz Call Center Suite
By AVOXI
Price On Request
AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and fe... Read More About AVOXI Smart Queue
By Ameyo
Price On Request
Ameyo is one of the best contact center software that lets you have a comprehensive display of all the customer intera... Read More About Ameyo Contact Center Software
By DeniSys
Price On Request
Maple CRM is sales management software which provides a complete view of the lead nurturing process. The solution is sui... Read More About Maple CRM
Read Maple CRM Reviews
By Zeotel
Starting at
₹22,000
Zeotel Toll Free is a free calling software and one of the few completely integrated toll-free solutions that provide... Read More About Zeotel Toll Free Numbers
By Sunoray
Price On Request
Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devic... Read More About Tentacle
By CallRail
Starting at
₹2,100
Want to forward calls to different employees each day? It's easy with our call scheduler. Geo-Routing - Use a single ph... Read More About CallRail software
Last Updated on : 02 Jun, 2023
Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day-to-day routine.
Call Center Software Comparison
I'm looking for Call Center Software that is:
Still Confused?
Get Advice from India’s
Best Software Expert
JS
Jatin Singhal
review for Knowlarity
"Simple integration with other software and a fast response whenever additional response team working to resolve problems."
AK
abhinav kumar singh
review for EasyGoIVR
"Easy to connect IVR solution and solve the reasonable solution."
LM
laxman mewada
review for Cube Call centre Solution
"Simple to utilize, such huge numbers of Reports, Easy setup with instruments, user friendly UI, Variety of decisions"
MT
mitesh Tiwari
review for MyOperator
"extremely helpful team who did everything they could to help solve our issues"
JY
Jikar yadav
review for Maple CRM
"I admire their excellent support since they usually respond and provide a solution the same day."
Contact Center Solutions| Call Recording Software| Call Tracking Software|
Call Center Software
How to Setup a Successful Virtual Call Centre
Created on May 6, 2021
Gartner study indicated how by the year 2023 most of the companies would move to the WFH (work from the home) model. Covid-19, the ravaging pandemic hit suddenly like a storm and made companies streamline their work based on this new WFH model. While some organizations were ready for this sudden tra...
Call Center Software
Auto Dialer Software to Boost Call Connect Rate for (Realtors & Call Centres)
Created on August 25, 2020
Autodialers are increasingly becoming an indispensable tool for small business for marketing and CRM services. Enterprises that deal with a large number of outbound calls on a daily basis will benefit significantly from using a telephone dialer. In this article, we tell you everything about automati...
Call Center Software
10 Free and Open Source Call Center Software for Small Business
Created on February 16, 2019
Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use on a day-to-day basis to empower their efforts and live up to customers’ expectations. A sizeable user base at call centers is now accepti...
Call Center Software
These 5 Inbound Call Centre Trends You Can’t Afford to Sleep On in 2022
Created on December 11, 2018
We saw a lot of changes to the call centre landscape in 2018. From the use of messaging apps to speech recognition technologies, organizations are now making the most of AI integrated into customer interactions. Today, we share Five Inbound Call Centre Trends You Can’t Afford to Sleep On in 2022. ...
Call Center Software
7 Cold Calling Techniques to Ace in Sales
Created on April 19, 2018
When a person is being circled as a prospect, connecting through call is usually the first step in making a sale. This call is known as ‘cold calling’ and it is named as such because in the past, calls were made without any background knowledge of the prospect. There was no internet in the past ...
15000+ 
Best Price
Free Expert
20 Lacs+ 
