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CRM stands for Customer relationship management. CRM software is a computer application that is designed to help the organization to capture and maintain sales inquiries in one place. It also automates their sales process from scratch to conversions.
CRM software builds a relationship between customers and companies by timely follow-ups, better communication interactions, the quick notification received from customers end, and set auto marketing and discounts e-mailers for to customers, etc. CRM Software is the smartest solution for tracking and analyzes sales inquiries to avoid pending tasks, reports, conversions.
CRM tools come in handy for storing and managing customer data. The different types of CRM software that streamlines processes like sales pipeline management and marketing campaign execution are:
Paid and free CRM software are the essential tools for managing customer relations in less time. Popular CRM systems help automate all customer interaction processes and also provide the business intelligence necessary for improving sales/marketing. Businesses popularly use CRM software for:
Make a good relation with customers and business partners: If you don’t have any CRM software then your sales leads spread or all over the places and track these customers inquiries hard to analysis and track, so we do CRM strategy with CRM Tool.
CRM model smoothens sales operations and customer service processes of an organization to improve the efficiency of business operations. The software does this by analysing the data and automating marketing activities, sales as well as other such works of the business. CRM tools also generate leads and conversions to track marketing as well as sales funnels.
The list of best CRM software easily integrates with the prevailing systems within a company thereby optimizing all the functions of a business. Granular reports developed by the software help produce a complete and accurate picture for both clients and businesses.
Every business has sensitive and confidential information that needs to be securely stored. Customer relationship management tools save data in a vendor’s database from where information can be accessed anytime, anywhere.
Cloud-based CRM uses a centralized database for making information available to users irrespective of the device they are using. This option enables round the clock accessibility of data. Online CRM software companies provide higher information security levels and backup policies to ensure complete data security.
Web-based CRM software is preferred for managing both leads and customers. CRM web application comes loaded with features such as email integration, web-based telephony, sales funnel, and automation business-related processes. You can also use cloud CRM for boosting SEO rankings, gathering customer reviews, and improving online reputation.
The inbuilt marketing optimization mechanism leads to a detailed analysis report to evaluate the success of strategies used in sales processes. The sales force automation software also helps reinvent marketing campaigns and promote services and products.
As a user, it is possible to access data from any device, browser or operating system. The database is cloud-hosted and stored securely in a knowledge base from where the assigned contacts can access them.
CRM solutions do upsell and cross-selling for closing some of the best deals. Cross-selling is used for tracking a customer’s purchase history to make suggestions for new services or products. Upselling is used for drawing intelligence from the current purchases of a customer to immediately list the same kind of products on the same page.
CRM business applications are quick and easy to install that require no heavy maintenance or recurring costs. Not only the top CRM companies but also the available free CRM for small business enterprises are being used for streamlining product, finance, leadership, and contacts management operations.
Automation of workflows helps make tasks less time consuming and saves data in a more secured format. Operational costs get reduced to a great extent through paid and free open source CRM.
Author: Kalpana Arya
(Showing 1 - 20 of 257 products)
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By Salesforce
Price On Request
Salesforce CRM is a CRM software for any organization using which they get a comprehensive view of individual customers... Read More About Salesforce CRM
By Leadsquared
Starting Price
₹17,700
LeadSquared is a SaaS platform that provides end-to-end sales and marketing automation solutions. With it, you can mana... Read More About LeadSquared
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By CrmOne
Starting Price
₹800User/Month
With CrmOne, track deals, create workflows, send quotes, prepare reports, schedule campaigns, and do more.... Read More About CrmOne
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Starting Price
₹4,999/User/Month
Solid Performers CRM is a cloud-based customer relationship management software, which can be used to monitor pre- and... Read More About Solid Performers CRM
CRM software solutions track customer interactions in real-time and improve customer service. Besides, CRM software is also used for managing all customer touchpoints, from lead generation to lead nurturing, contacts engagement, and sales conversion.
There are dozens of CRM integration that helps automate workflow. However, the four most important CRM integrations for higher work efficiency are social media integration, email integration, calls apps integration, and calendar automation.
Most of the CRM systems offer the key features for lead management, interaction tracking, workflow automation, third party integration, social media integration, proposal & quotes management, and more.
CRM tools help manage the customer lifecycle for better sales management, improved marketing campaigns & enhanced customer service. Its core functions are: Creating and maintaining a centralized customer data repository, lead categorization, data analysis, automation, customer interaction tracking, etc.
Starting Price
₹11,799/Month/Unlimited Users
Kylas is a sales CRM software providing growing businesses a clear roadmap for identifying the best sales opportunities... Read More About Kylas CRM
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By Cronberry
Price On Request
Cronberry is a CRM software that is number one for lead management and marketing automation. It is useful for every bus... Read More About Cronberry CRM
Starting Price
₹413User/Month
OrgGen is a CRM software that is industry-specific in nature and helps you with lead management, workflow automation, c... Read More About OrgGen CRM
By Telecrm
Starting Price
₹2,474/User
TeleCRM is a complete CRM software for managing the sales process that includes telemarketing, marketing automation, an... Read More About TeleCRM
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Starting Price
₹590/User/Month
automateCRM is a Unified CRM and Business automation platform. automateCRM is not limited to just Sales, Marketing and... Read More About automateCRM
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By Deskera
Starting Price
₹8,482User/Year
Deskera CRM (customer relationship management) is an all-in-one online platform to help businesses sell more online. Qu... Read More About Deskera CRM
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By Silicon IT & Educational Services Pvt. Ltd.
Starting Price
₹6,499User/Year
The Nafhaa CRM software is full-featured and offers access to a wide range of CRM solutions that automate all aspects o... Read More About Nafhaa
Starting Price
₹1,534/User/Month
Zoho CRM is one of the best online CRM software for the Indian and international markets. It helps the sales teams and... Read More About Zoho CRM Software
Price On Request
Easyrewardz is a cloud-based Customer Lifecycle Management platform designed to serve the needs of all types of industr... Read More About Easyrewardz CRM Suite
By Bitrix 24
Starting Price
₹5,298/Month
Bitrix24 is a multi-purpose software that facilitates intensive and extensive communication, collaboration, and managem... Read More About Bitrix24
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Starting Price
₹590/User/Month
Teknovate CRM is one of the best online CRM software for B2B as well as B2C businesses. It helps with the tracking &am... Read More About Teknovate CRM
Starting Price
₹884
Salescamp is a sales CRM software for real estate, start-ups, and agencies for sales lifecycle and pipeline management.... Read More About Salescamp
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Price On Request
DeBox global is an award-winning CRM for travel agents and agencies is designed to create the best-in-class customer ex... Read More About DeBox Global Travel CRM
By SalesBabu
Starting Price
₹10,620/User/Year
SalesBabu is one of the best CRM software available in the Indian market. This customer relationship management softwa... Read More About SalesBabu CRM
By Zeta
Price On Request
Zeta CRM is a cloud-based sales force automation software for business houses, offering relevant support in sales and m... Read More About Zeta CRM
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By San Software
Price On Request
SAN CRM is a customer relationship management software helping start-ups, SMBs and enterprises with contact and sales p... Read More About SAN CRM
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Last Updated on : 28 Jan, 2023
CRM stands for Customer relationship management. CRM software is a computer application that is designed to help the organization to capture and maintain sales inquiries in one place. It also automates their sales process from scratch to conversions.
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Best Software Expert
CRM Software Cost | ||
---|---|---|
Best CRM Software | Price | Ratings |
CrmOne | ₹800 User/Month | 4.5 |
Solid Performers CRM | ₹4999 /User/Month | 4.9 |
Kylas CRM | ₹11799 /Month/Unlimited Users | 4.3 |
TeleCRM | ₹2474 /User | 4.7 |
automateCRM | ₹590 /User/Month | 4.9 |
Deskera CRM | ₹8482 User/Year | 4.5 |
Zoho CRM Software | ₹1534 /User/Month | 4.3 |
Bitrix24 | ₹5298 /Month | 4.4 |
Teknovate CRM | ₹590 /User/Month | 4.9 |
Salescamp | ₹884 | 4.2 |
MJ
Manish Jain
review for Salesforce CRM
"The reports function is the most beneficial since it allows users to develop unique insights into the Sales data that can be applied to forecasting."
A
Ankit
review for LeadSquared
"After using LeadSquared, our sales conversion rates have improved drastically due to better insights"
P
Pramod
review for Solid Performers CRM
"A simple and straight-forward user interface. Very efficient and simple to use lead follow-up system with fields adjustability and statuses to meet our company's needs."
ES
Ehsaan Solanki
review for Kylas CRM
"Improves communication between students and departments. Generates real-time data on student progress."
DK
Divya Khandelwal
review for automateCRM
"I'm always able to take advantage of the new features that are supplied three times a year as part of the big upgrades, and I like working with the tool in my leisure time."
CRM software most primarily tracks and archives customer conversations for nurturing friendly customer relations. CRM software also helps with nurturing leads through the sales pipeline, segmenting the contacts list for a targeted approach, creating email & SMS workflow for effective communication, customer history management, real-time tracking, data analysis, and more.
CRM (Customer Relationship Management) software manages marketing, sales, and customer-related information. In contrast, ERP (Enterprise Resource Planning) software is used for streamlining and integrating all the business processes.
Most of the CRMs support automatic data migration features. Data can be imported in various formats like Notepad, Excel sheet, Google sheet, or another CRM software backup file.
Various modules can be included in CRM like customer service management, billing, marketing, sales, accounts, etc. Customers can even request customized versions of CRM software as per their business requirements.
Free CRM software is limited by features, time, or the number of contacts it can manage. Most of the free versions are the basic CRM plans that cannot automate the entire marketing and sales processes. On the other hand, the paid CRM includes all possible features for automation, workflow, integration, and growth.
Yes, custom CRM can be developed according to project complexity, scale, integrations, and budget. However, custom CRM is expensive and is only suitable for large organizations. SMBs can purchase affordable CRM software that offers some degree of customization.
CRM in cloud computing is widely used by healthcare companies, telecommunications, insurance companies, etc. Cloud CRM software could be accessed remotely, which helps multiple teams collaborate seamlessly on real-time data. This helps provide top-notch customer service and adds value to the business process.
The significant difference between CRM and ERP is that CRM is one of the functions of ERP and is used for handling sales and marketing processes. While ERP is used to handle fall major business processes, whether its accounting, HRMS, manufacturing, distribution, CRM, procurement, and more.
CRM software falls under the category of enterprise software that encompasses the SaaS market or services. CRM is a SaaS application that can be accessed via web browsers from any location. All you need is a stable internet connection to run CRM software on host servers for the cloud client.
CRM software is a must-have tool for sales and marketing teams across industries like: Retail businesses for targeted marketing Banking sector for gaining customer insights Hospitality industries to ensure the outstanding guest experience Insurance sector for improving customer interaction Consultancies, and firms for improved client relations.
The cost of CRM software depends on the features and scalability. This cloud-based CRM software has monthly/ year subscriptions based on the features and number of customers the organization is likely to manage over a period. Popular CRM systems even provide free trials or free versions with limited features to help customers assess the platform's usability.