Best Contact Management Software in 2023

What does a contact management system do?

Contact management systems help manage the details of customers, vendors, suppliers, and employees along with the interaction with them. The software offers features ranging from contact storage, search & filter, import & export. Aside from powerful contact storage functionalities, contact database. Read Buyer’s Guideimg

Best Contact Management Software

(Showing 1 - 10 of 15 products)

Most PopularNewest FirstTop Rated Products


Brand: Exotel Techcom


5 out of 5

(5 user reviews)

Exotel is a remote-ready cloud-based business phone system to manage telephony, SMS or VoIP communication anywhere across the world. Sales, customer suppo... Read More About Exotel img


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Zoho Contact Manager

Zoho Contact Manager

Brand: Zoho Corporation


4.7 out of 5

(2 user reviews)

Zoho contact manager is a client database software that is meant to encourage and support intelligent search. It lets you categorise and prioritise contact... Read More About Zoho Contact Manager img


Freshsales CRM

Freshsales CRM

Brand: Freshworks

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Freshsales CRM is a cloud-based customer relationship management software that leverages a retail firm to see through the customers buying patterns to inc... Read More About Freshsales CRM img

₹1,199 /Month

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Salesmate Sales CRM

Salesmate Sales CRM

Brand: Salesmate


5 out of 5

(1 user reviews)

Salesmate Sales CRMis a complete Sales Management Software designed to serve Startups, SMBs, SMEs and Agencies. This Sales Management Software for Web-Bas... Read More About Salesmate Sales CRM img


Telephone Diary

Telephone Diary

Brand: Sahiwala

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Telephone Diary is a contact management software designed to meet the business requirements with respect to saving and managing contact information. The... Read More About Telephone Diary img


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Contact Management Software Product List Top Banner - 1
Contact Management Software Product List Top Banner - 2
eMyPA - Enterprise Contact Engagement

eMyPA - Enterprise Contact Engagement


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eMyPA - Enterprise Contact Engagement software is helping business professionals manage their contacts. With this software, you can always be on time for a... Read More About eMyPA - Enterprise Contact Engagement img

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Haloocom Connect

Haloocom Connect


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A comprehensive Contact Center software that helps businesses manage their Voice & Non-Voice channels efficiently.Trusted by over 100K global users in... Read More About Haloocom Connect read review arrow

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Brand: Enreach

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... Read More About Enreach img

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Brand: storychief

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Storychief is a unique content distribution software. Storychief assists businesses in the centralization of their content creation and distribution proc... Read More About StoryChief img

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Pipedrive CRM

Pipedrive CRM

Brand: Pipedrive

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Pipedrive CRM is a web-based CRM software used by over 90,000 companies in 179 countries. The customer relationship management software helps organization... Read More About Pipedrive CRM img


Last Updated on : 06 Nov, 2023

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Best Contact Management Software FAQ’s

Software questions,

The cost of the software would depend on the plan you subscribe to. Basic plans charge less compared to advanced or premium plans. Based on your budget and business needs, you may choose a basic plan. However, basic plans often support limited contacts.

These are the best contact management software for small businesses for managing vendor and customer contacts:  Keap ActiveCampaign Freshworks SalesRabbit EngageBay Lusha Call Center Studio

Contact management systems help manage the details of customers, vendors, suppliers, and employees along with the interaction with them. The software offers features ranging from contact storage, search & filter, import & export. Aside from powerful contact storage functionalities, contact database software provides data collection, information tracking and easy integration capabilities. 

Some of the best real estate contact managements software for managing client relationships and organizing prospect information are:  Wise Agent Apptive Contactuall Propertybase CINC

Contact Management Software Reviews




“It is an affordable, flexible, and secure solution that is easy to implement, and manage. It is a good fit for companies that want to simplify their communication se...”

- Nagaraj

See all Exotel reviewsimg

Zoho Contact Manager


“incredible resource I'm pleased I stumbled into them by chance. Erick did a great job of organising the material I was searching for! I'm so glad I called!”

- Anil Omar

See all Zoho Contact Manager reviewsimg



“Their customer support has been amazing, and I am extremely happy with their service, it's already making my business run so much more smoothly.”

- momin choudhary

See all Exotel reviewsimg

Contact Management Software Price List In India

Contact Management Software Cost
Top Contact Management Software Starting Price Rating
Exotel₹4707.63 5
Zoho Contact Manager₹900.004.7
Salesmate Sales CRM$12.005

Buyer's Guide for Top Contact Management Software

Found our list of Contact Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

  • What is Contact Management?
  • What is Contact Management Software?
  • What's the Use of Contact Management Systems?
  • Typical Features of Contact Management Software
  • Contact Management Software Vs CRM Software
  • How to Find the Best Contact Management System

What is Contact Management?

Contact management is the process of storing, organizing and tracking the contact information related to customers, vendors and suppliers.

When you deploy a software for contact management, the entire procedure becomes not just automated but also insightful enough to profit a business. How? First, all contacts get stored in a centralized database that is shareable and easily accessible. Second, you have access to all call insights, business reports, graphical timelines and many more functionalities for handling contacts.

Contact management efforts contribute towards higher customer satisfaction and retention rates. You can categorize your contacts into different segments and run loyalty programs. Based on the preferences and needs of your contacts, you can run targeted campaigns and win back their attention.

What is Contact Management Software?

Contact management is the process of storing, organizing and tracking the contact information related to customers, vendors and suppliers. The software further helps manage leads and customer interactions along with scheduling tasks and activities related to customer engagement and sales.

Contact management systems with multiple integrations and activity database let you create segments for customers and personalise all interactions. Customer contact software further gives access to multiple channels too like wizards, web forms, CRM APIs and meeting notes for managing the contacts database.

What's the Use of Contact Management Systems?

Contact management systems provide many important functionalities for business relationship management. The software streamlines the process related to storing, tracking and managing all customer contacts. Companies use contact management solutions for organizing details of vendors, suppliers, customers and employees.

  • Versatile modules for checking past interactions, conversation history and call details
  • Smart integrations for fetching customers’ information from emails, apps and social media
  • Powerful contact storage and management capabilities based on different categories
  • Organizing vendors and customers’ information in an easy to search format
  • Collecting information digitally such as the client’s website activity and more
  • Retrieve contact details from live chats and appointment scheduling tools
  • Sales pipeline visibility for tracking the leads

Typical Features of Contact Management Software

  • Interaction tracking: Contact management software helps track daily activities of a business such as task schedules, emails and contacts for better sales pipeline visibility.
  • Contact export & import: Contact management systems helps with the quick transfer of contacts amongst multiple data sources with their easy export and import modules.
  • Search and filter: CRM contact management software makes it easy to filter and search contacts from the entire database for information tracking.
  • Activity database: Contact database software offers a powerful database for storing contacts, managing follow-ups and tracking previous interaction for better customer and vendor relationship.
  • Automated reminders: Customer contact software gives access to a calendar system for scheduling follow-ups, setting reminders and adding notes regarding every contact. You can also sync the software with Google calendar or similar tools.
  • Customizable fields: Online contact management software lets you segregate contact details based on the business campaign type. You can also rename, remove or add fields for the purpose.
  • Email campaign integration: CRM contact management software supports email campaign integrations so that the right email addresses can be picked directly from the database for further communication.
  • Graphical timelines: Customer contact software sums up the entire customer journey in a graphical timeline along with the contact history and conversation history.
  • Task management: Manage tasks efficiently by creating new activities, setting reminders and viewing past interactions with a client by using contact management software.
  • Smart insights: Contact management software offers smart insights and 360-degree view of your customer database along with the cross selling and up selling opportunities.

Benefits of Using Contact Management Software

  • Powerful business intelligence: Contact management software offers robust business intelligence tools for contact tracking and managing sales & marketing efforts. The software provides valuable reports that can be utilized for strategic decision-making.
  • Contact management for greater accuracy: Contact management systems store all contact information group-wise in an accessible database. You can use here grouping categories like employees, vendors and customers for higher business flexibility and operational accuracy.
  • Higher customer retention: CRM contact management software provides interaction histories with every contact for managing all customer queries diligently and in real time.
  • Managed interactions across multiple channels: Contact database software helps streamline business activities by supporting the integration with multiple channels such as note taking software, CRM APIs, wizards, web forms and VoIP phone systems.
  • Easy contact tracking: Customer contact software provides a centralized and shareable database for tracking contacts and activities related to them.
  • Higher productivity: As the software automates processes like data entry, appointment scheduling and contact management, businesses can achieve higher productivity in terms of sales conversions and customer service
  • Increased business revenue: Contact management systems help segment contacts into hot deals, lost accounts, etc. Accordingly, you can plan your marketing and sales efforts and achieve higher conversion.
  • Personalizing customer interactions: Online contact management software lets employers personalize their customer communications based on the demographic data and interaction history.

Contact Management Software Vs CRM Software

The two terms are quite often used interchangeably, however, CRM software offers broader functionalities compared to the contact database software. Contact management software provides the basic functions for managing the database of your existing vendors and customers. As an extension, CRM software includes advanced functionalities for managing the entire sales funnel by tracking potential clients and sales qualified leads.

To help you make the right decision, given here are key differences between the two for evaluating right the two solutions.

Contact Management Software CRM Software
Suitable for managing vendors and customers Modules for handling sales leads, potential clients and existing customers.
Contact management software also manages information related to sales reps, along with open orders and quotes. CRM’s additional functionalities include changing the lead status and reviewing the leads for follow-ups
Best for tracking communications Best for managing sales funnel
Ideal for small businesses with a lean sales pipeline Ideal for businesses with complex sales cycles
The basic functionality includes is contact management The basic functionality comprises customer relationship management
Most used for saving contact details including the phone number, emails & names Most used for saving the data related to sales pipeline
Basic reports or business analytics functionality. In-depth analytics for actionable business insights

How to Find the Best Contact Management System

  • Inbuilt CRM: An inbuilt CRM would help the employees manage contact details of customers and vendors from any app and from any location, thus ensuring smooth workflows.
  • Information tracking: The module collects all customer data, queries, complaints, follow-up details and such so that your customers get timely service. Make sure that this feature is there with the software you buy.
  • Easy data access: It should provide easy yet secure search functionalities to track the communication history with any customer quickly.
  • Contact storage: This feature is critical with any contact management software as this would allow easy storage and retrieval of as many contacts information as you want.
  • The right features: The features required of a contact management software would depend on your business size apart from the process requirements. Choose the software that is compatible with your business needs so that you do not have to change it later.
  • Integrations: This again depends on your business type and requirement, whether you want integration with project management apps, reporting tools or sales force automation tools.

Author: Kalpana Arya

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