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Haloocom Connect

Brand: HALOOCOM

  • 4.5

  • 3 Ratings

A comprehensive Contact Center software that helps businesses manage their Voice & Non-Voice channels efficiently.Trusted by over 100K global users in 5 Countries & 10+ Products to choose from.

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Haloocom Connect Software Overview

What Is Haloocom Connect?

Haloocom Connect is a Contact Center Suite available in both cloud & On premise-based platform that enables businesses to manage their inbound and outbound calls efficiently. The primary agenda of Haloocom Connect is to optimize the communication processes of businesses and streamline their workflow.

Haloocom Connect offers a wide range of features for call management, call recording, call tracking, IVR (Interactive Voice Response), virtual numbers, and more. This Call Center CRM software includes features like automated call distribution, call scripting, and call disposition, which help call center agents to be more efficient and productive.

Functionalities of Haloocom Connect

Integration with other CRM software like Salesforce, Zoho, Leadsquared, Haloocom Connect can integrate with any customer CRM and with other application suites of your business for better team collaboration:

  • Telegram Integration: This feature allows you to send and receive Telegram's text messages, photos, and documents directly into Haloocom's platform.
  • WhatsApp integration: Allows you to send and receive WhatsApp messages, photos, and documents directly into Haloocom's platform.
  • On-premises service: Offers more than 1024 extensions that can be implemented in your suite and office networks.
  • SMS Gateway Integration: This allows to send of Bulk / individual messages to the customers.
  • Business cloud service: UCaaS (Unified Communication as a Service) enables businesses to set up the entire business phone system in less than 48 hours.

Benefits of Using Haloocom Connect Contact Center Dialler Software

  • Efficient Solution: Allows businesses to manage their customer interaction efficiently by providing unique features, such as call recording, tracking, IVR, Predictive Dialling
  • Better communications: Allows businesses to manage massive inbound and outbound calling campaign easily.
  • Improve call management: Provides administrative features like- call recording and call tracking for the better management of inbound and outbound calls.
  • Customization and Integration: Haloocom Connect can be customized according to the specific requirements of businesses.
  • Advanced analytics: Provide unique analytics and reporting capabilities to gain insights into their communication activities.

Why Choose Haloocom Connect?

  • Increases Productivity Up to 3x: The software is precisely designed to streamline multiple communication processes and automate tasks for better productivity.
  • Enhances Operational Efficiency: Helps businesses to optimize their communication channels, consolidate communication processes, and automate tasks.
  • Ensures Cost Optimization: Designed to help call centers to optimize their costs and reduce unnecessary expenses.
  • Has a Competent Team: Haloocom is backed by a team of experts who assist businesses 24x7.

Pricing of Haloocom connect Contact Center software

For Haloocom connect Contact Center software price in India, please request a call back for subscription-related details and to avail offers on premium packages.

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HALOOCOM Company Details

Brand: HALOOCOM

Founded Year:  2017

Haloocom enriches its customers experience with four of its main products which are Haloo Xchange – Enterprise Communication system, Next Gen IP PBX, Haloo Connect – Contact Center Application

Director/Founders Levis Wilson
Company Size 101-500 Employees

Haloocom Connect Pricing & Plans

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Haloocom Connect Features

  • icon_check Video Calling
    The video calling feature enhances customer experience and helps build a stronger relationships with customers.
  • icon_check Call Recording
    You can access the call recording functionality to record and store outgoing and incoming call for quality purpose.
  • icon_check Auto MIS Mail Notifications
    The Management Information System (MIS) provides real-time updates on call centre performance and call statistics.
  • icon_check Dashboards
    Offers an administrative dashboard to monitor and control Contact center operations.
  • icon_check Contact Manager
    Allows businesses to manage their customer contacts efficiently.
  • icon_check API & Integration
    Allows businesses to integrate CRM software with other business management technologies. (Eg: ZOHO, SALES FORCE, etc)
  • icon_check Data Security
    Prioritizes data security and ensures the protection of customer data.
  • icon_check High Density Call Queue Management
    Helps businesses to manage massive call volumes efficiently.
  • icon_check Predictive Dialing
    Offers advanced call center technology to automate processes of dialing phone numbers & connecting calls to available agents.
  • icon_check Sticky Agents
    Helps businesses to assign specific representatives to handle an account or customer.
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Haloocom Connect Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Phone Email
Language
English

Haloocom Connect Gallery

Power of Voice to your CRM play icon
Telegram Integration for Customer Service play icon
haloocom administration
haloocom call-log
haloocom dashboard
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Haloocom Connect Review

4.5

Out of 5

img

Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4.5
  • Value for Money 4.5
  • Ease of Use 4.6
  • Customer Support 4.6

93% Recommend this Product

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What Is a Cloud Contact Center: Benefits & How It Works

What Is a Cloud Contact Center: Benefits & How It Works

Which operating system does Haloocom Connect Contact centre software support?

Haloocom Connect Contact Centre software is compatible with Windows, MacOS, and Linux operating systems.

Is there any Haloocom Connect Contact centre software app?

This call center software’s app is not available for mobile devices; the system can be accessed through the browser through mobile.

What is the deployment type of Haloocom Connect Contact centre software?

Haloocom Connect supports cloud-based & on-premises deployment.

How much does Haloocom Connect cost?

For its price in India, please request a call back for subscription-related details and to avail offers on premium packages.

Who are the potential users of Haloocom Connect call centre software?

This contact centre software is typically used in all types of big and small businesses looking for enhancing their multiple communication channels for customer support.

Is there any free trial or demo for Haloocom Connect Contact centre software?

This Contact centre software’s demo is available for free with techjockey.com.

Is Haloocom Connect Contact centre software free?

The software does not offer a free trial.

How does Haloocom Connect Contact centre software work?

Haloocom Connect enables call center representatives to efficiently manage incoming and outgoing calls, including call routing, call tracking, call recording, and call analytics. Also, it provides instant access to customers' complete call history and improves customer engagement. The software also offers a ticketing system that allows agents to create, track, and resolve customer issues seamlessly.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.