About Ameyo Contact Center Software

Ameyo offers a flexible and cost-effective technology solution that supports the dynamic needs of your business and constantly innovate to meet the customer expectations and remain ahead of your competitors.It enables you to provide pro-active customer service by automating your service delivery processes and day-to-day operations.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Ameyo

Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. Ameyo help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers across 60 countries.
view more products by Ameyo

Features


Call Recording: Automatically records and stores inbound and outbound calls. The supervisor can play them later to review agents' performance during calls to ensure they are compliant with your company’s quality standards.

On Call Options: On call features like hold, mute, transfer and conference are available to ensure that a professional experience is exhibited during customer calls.

Call Queues Options: Keep your customers engaged with custom music and wait time notifications whenever they are in call queues. Your customers can also request a callback at a convenient time or record a voicemail message.

Auto Dialer: Auto Dialer automates outbound calling procedure while managing multiple campaigns and leads. It detects answering machines, SIT and busy tones; so that only live connected calls are forwarded to the customer service agents.

Click-to-call: Click to dial functionality allows agents to automatically dial customer numbers by a single click of a button. Agent is not required to manually dial, enabling fast, organized and efficient communications.

Call Disposition: Configure call disposition options so that the context of every call is retained and is made available to all the stakeholders. This will ensure your internal teams are accurately aware of the latest interactions with the customers.

Configurable Working Hours: Configure business hours for your organization so that any call outside the working hours can be appropriately routed using the call routing features to provide a seamless experience.

Automatic Call Distributor (ACD): ACD directs inbound calls to the best available agent based on configured business rules and algorithms. This seamlessly routes queued callers to available agents improving customer experience by minimizing hold time.

Interactive Voice Response System (IVRS): IVR system enables customers with the option of either managing their interactions with or without the assistance of an agent. This helps the organization in automating routine queries that can be expedited with an IVR system reducing cost per call.

Preferred agent/Skill based Routing: Preferred Agent Router direct customer calls to preferable agents based on various parameters; data-based, where call from customers in his lead list will be routed to him if he is available, and/or skill-based, where the call is routed to agents of preferable skill sets.

Forward to Personal Phone: Forward calls to mobile phones or landlines so that your agents are always available even when they are working from home.

Contact history: Have a comprehensive display of all the customer interactions across channels like calls, emails, chats and social, so agents are well informed about the case history before the call.

Omnichannel Presence: Communicate with customers in their preferred channel of communication.This enables your agents to reach customers from various channels by seamlessly moving between social media, mobile, live chat, email, and phone calls.

Business Tools Integration: Easily integrate with your business applications like Salesforce, Freshdesk, etc., to render a better customer experience

Computer Telephony Integration (CTI): By having the Computer Telephony Integration widget within your CRM, you can have the benefits of not toggling between applications for a comprehensive customer interaction

Real-Time Monitoring: Real-time Assessment Tools allow call center managers and supervisors to monitor real-time conversations between customer and agent. With tools like Call Barging, Whisper Coaching and Call Conference, the supervisor is enabled to take real-time decisions.

Supervisor Dashboard: Assess the performance of your team with Agent Metrics such as Schedule Adherence, Average Handle Time, First Call Resolution rate, etc.

Custom Reporting: Create custom reports by applying filters on key parameters like time frame, department, campaign, etc., to arrive at the most critical business metrics as per your organization.

Detailed Reporting: Get easy access to reports and gain deeper insights of your contact center metrics on a real-time basis. Analyze the comprehensive data available and continuously monitor the agent’s performance in order to improve the company’s productivity and reduce inefficiencies in business operations.

Plans and Pricing

Web-based

Starter

PRICE ON REQUEST

  • Complete Inbound Call Functionality
  • Basic Outbound Dialer
  • IVR/ACD Integration with Skill-based Routing
  • Integrated Soft Phone with Missed Call Alert
  • Agent Coaching with Call Monitoring
  • Single Sign On Integration with Salesforce
  • Helpdesk Integration
  • Real-time Reporting
  • Email Support

Professional

PRICE ON REQUEST

  • Everything in Starter
  • Advanced Outbound Dialer
  • Predictive Dialer with Anwering Machine Detection
  • Preferred Agent Router
  • CRM Integration
  • Custom Reporting
  • Live Chat Support

Enterprise

PRICE ON REQUEST

  • Everything in Professional
  • Parallel Predictive Dialer
  • Omnichannel Support
  • SLA Management
  • Interaction History
  • Phone Support

Videos

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

Compare

Knowlarity Smart IVR

Knowlarity Smart IVR

Deetya Soft IVR

Deetya Soft IVR

MyOperator

MyOperator

Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

Reviews

Add Review
User

Shashi Mishra

Great quality
Overall

23rd October, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Its exceptionally supportive particularly for the specialists for their inbound and outbound calls as well as just as for the workforce or Technical group. Also, it is effectively to get approaching assembles and with it you can see the client or guests profile that is given. It helps also call focus specialists to effortlessly follow their time and alter their breaks and right their labeling.
  • Cons -
  • No Cons
User

Mohit

serious value products and extremely helpful
Overall

6th October, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I came across Techjockey when I was researching for a software. They saved me a lot of time and were extremely helpful in providing me with potential vendors that met our needs as well as our price range. I was able to set up demos with just a few phone calls and select the software within a few weeks. The Techjockey team was very knowledgeable. I highly recommend them!
  • Cons -
  • No Cons
User

Faruk

customer service is best
Overall

29th September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Prompt, efficient and friendly service. Have used this provider more than once and would happily do so in future.
  • Cons -
  • No Cons

Is this product information sufficient?