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Exotel is a remote-ready cloud-based business phone system to manage telephony, SMS or VoIP communication anywhere across the world. Sales, customer support, operations and collection teams use its industry-customised solutions & patented products to transform engagement efforts across customer... Read more
Exotel is a remote-ready cloud-based business phone system to manage telephony, SMS or VoIP communication anywhere across the world. Sales, customer support, operations and collection teams use its industry-customised solutions & patented products to transform engagement efforts across customer journeys. Exotel’s software is quite easy to use and requires minimal infrastructure setup.
By being a cloud-native solution, it can scale capacity to meet sudden customer demand with intelligent call routing, recording, and analytics capabilities. Teams can become more productive through key automations that can respond to L1 queries while it offers performance data to improve results of customer-facing teams and reporting capabilities for better management visibility into day-to-day sales and support operations.
Exotel’s cloud communication suite is now further strengthened with major functionalities you need to communicate better with your customers across multiple channels and improve experiences. The best lVR solution system offers a drag-and-drop, dashboard-based solution that you can set up and get started within 30 minutes. For larger, customised configurations in mid- and large-enterprises, it offers a communications platform as a service that allows APIs to link call, SMS and other channels to be linked to the enterprises’ tech stack while Ameyo’s contact centre solution allows your support teams to offer omnichannel customer engagement across popularly used channels.
Exotel offers an IVR solution that enables businesses of any size and complexity to manage calls effectively. It offers single to multi-level IVR functionalities based on the scope of your services or products that need to be sold or supported for your customers.
With Exotel IVR software, route calls to the right team instantly, and to available agents. In addition, set up the IVR respond automatically to repetitive queries, or track missed calls to schedule callbacks and improve business opportunities. Get started with easy drag and drop call flow builders, voice-bot auto-responders, schedule automated call feedback to improve NPS, and more.
To greet the customer on call, you can add personalized messages and soundtracks. It enables customer service agents to prioritize customer queries by setting automatic responses for repetitive queries. Further, its call analytics feature provides insights into IVR calls generated in a day.
As soon as your customers dial the phone number mentioned on your website or any ad, Exotel’s server triggers the IVR prompting the customer to click relevant digits have their query resolved or connected to an agent.
Exotel cloud call center solution allows you the ability to set it up in minutes, not hours, save significant costs through asset-less architecture, rich call analytics and robust integration with other enterprise tools like your CRM and helpdesk software. This remote ready solution will work on personal devices available with your agents logging in from their homes. Get started from Day 1 and reap the benefits right from the word go. The call center software also helps you customize call flows through a single dashboard.
Exotel call center software connects all incoming calls through the customer-facing number to its a virtual number (Exophone). You can customize entire call flows, set up IVR, routing, voice mail and even SMS options.
Exotel contact center software combines the features of call center software with an omni-channel approach to create a seamless conversation experience for your experience, without losing the context of customers they are interacting with. The solution works with VoIP and network-based calls.
With Exotel contact centre solution, businesses can have a 360-degree view of every customer query. All queries can be tracked from channels like SMS, live chat, WhatsApp, and more.
Exotel’s contact centre solution works for enterprises and SMEs through a dedicated software module that an administrator can access, or integrates with your enterprise through APIs. Set your account up through configurations for IVR, auto-responses, and industry-specific solutions to solve key business communication needs.
Exotel pricing in India starts at INR 5555/ quarter. Exotel IVR software comes with multiple pricing plans and caters to a diverse customer base. Exotel price ranges are:
Exotel SMS pricing may vary based on factors like a number of recipients, SMS limit, and more. For subscription-related details and exotel discount code on premium packages, please request a call back from our product experts.
Remote customer support call centre
Your Employee can work from anywhere. You can just set up a remote customer support center in less than 25 minutes. No delays, no waiting. All the features you’ll need such as call recording, multi-level IVR, call analytics, call routing, etc.
Outbound call center for remote sales teams
Your sales team can easily reach client from the comfort of their own homes. Create a centralized system with integrations with CRMs, computerized dialers, etc. Make it a advantageous experience for your sales teams.
Phone number masking
Put your client first. Protect their identity, make client privacy a priority with this easy-to-implement solution using virtual numbers.
VoIP Phone System
Manage international & domestic customer calls using our VoIP phone system. No extra infrastructure needed – your agents can use existing laptops and smartphones to make and receive calls. Save cost by at least 30%, enable remote work and increase agent productivity.
We make it happen! Get your hands on the best solution based on your needs.
Voice & Data Integration
You can integrate your customized voice as well as customer data with Exotel IVR Software to personalize every caller’s
You can upload a professional recording or a custom message recorded by a voice-over artist.
You can integrate SMS and calling functionalities with your website and business app using SMS and call APIs.
Exotel IVR Software enables sales reps to manage their customers better by understanding their needs and demands.
Repeat calls missed
You can set missed call alert notifications and identify missed call patterns for improved customer service.
Missed Call Services
With Exotel IVR Software, you can have cost-effective and efficient missed call campaigns for better response time.
You can record all your customer-agent calls for internal training purposes to improve customer management services.
Reports & Analytics
You can receive detailed and easy-to-understand analytical reports about conversations over call with customers.
Call & SMS Filtering
It filters out all the unwanted calls and SMS to avoid wastage of time in answering not-so-promising leads.
Get Real-Time Notifications
With this call recording tool, you can receive notifications at the right time and never miss out on a call again.
Daily Email Reports
You can receive detailed reports daily via email about your contact centre team’s performance.
Have recommended this product
We love to hear from our buyers!
If you have used the solution already, why not share your thoughts and help others make the right purchase.
“It is an affordable, flexible, and secure solution that is easy to implement, and manage. It is a good fit for companies that want to simplify their communication services.” Nagaraj - Jan 28, 2022
“Their customer support has been amazing, and I am extremely happy with their service, it's already making my business run so much more smoothly.” Momin Choudhary - Dec 24, 2021
“Auto-call feature can be included which I think is a loophole. Otherwise, it’s a great platform to optimize the needs of business communications. ” Maulik Kathiriya - Sep 24, 2021
“It doesn’t provide a complete detailed report. I think they can work on the algorithms to provide detailed reports to make wiser decisions.” Sashi - Jan 27, 2021
|Brand Name||Exotel Techcom|
|Information||Exotel provides cloud telephony services such as virtual phone numbers and telephony applications for small and medium enterprises in India.|
|Company Size||101-500 Employees|
Q. Which operating system does Exotel IVR support?
Q. What is the deployment type of Exotel IVR software?
Q. Are the recorded calls safe and secure in Exotel IVR solution?
Q. Can I search for a recording on Exotel IVR service?
Q. Is it possible to integrate Exotel IVR software with other third-party applications?
Q. Is there any free trial or demo for Exotel IVR solution?
Q. Is there an Exotel IVR app?
Q. How to calculate the price according to duration in Exotel?
Q. What is DID number service cost in Exotel?
Q. Can existing Exotel customers use App to App calling?
Q. How much does Exotel IVR software cost?
Q. How can you download Exotel?
Q. Is Exotel free?
Q. Can I use Exotel IVR on my laptop?
Q. Does Exotel work on Android?
Q. Can Exotel work offline?
Q. Who are the potential users of Exotel IVR?
Q. How does Exotel work?