20 Best Exotel Alternatives & Competitors in 2023

20 Best Exotel Alternatives in 2023

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Last Updated on : 25 Mar, 2023

Exotel Competitors

Exotel vs Knowlarity SuperReceptionist

Exotel vs EasyGoIVR

Exotel vs SanIPPBX

Exotel vs Office24By7

Exotel vs Servetel

Exotel vs Kingasterisk Voice Broadcasting

Exotel vs Deetya IVR Guru

Exotel vs Knowlarity

Exotel vs Spark TG

Exotel vs Fonada

Exotel vs TeleCMI IVR

Exotel vs VAgent

Exotel vs Puportweb IVR Software

Exotel vs DialDesk

Exotel vs Salesquared

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Buyer's Guide for Exotel Best Alternatives

Searching for Exotel alternatives? We’ve compiled the list of top IVR Software with features & functionalities similar to Exotel. There are a lot of alternatives to Exotel that could be a perfect fit for your business needs. Compare Exotel competitors in one click and make the right choice!

Exotel, a reliable and secure business phone system enables companies to have only one phone number for all their communication purposes. Using this single contact number, businesses can receive as well as make numerous calls, SMSs, etc.

Overview of Exotel Alternatives

Exotel is a cloud-based business phone system and IVR Software that enables users to maintain only one company telephone number that lets you send & receive simultaneous calls and text messages. Exotel is a contact management solution that includes authentic notifications & insights, a multi-level IVR, & call recording. You can also set sophisticated IVR greetings, route calls based on call reasoning that you determine, get missed call alerts, and so on. It is a particularly efficient method to organize your business calls.

However, even this popular business phone system has its limitations. There are a few flaws with how reports are prepared, and there are several call dropouts with this system. The interconnectivity between different vendors of services is also a major concern.

Why Are Businesses Looking for Alternatives to Exotel

No matter how good a service is, with time, it loses its popularity and effectiveness. Same goes with Exotel. This system has its set of disadvantages that often disappoints its users. Let’s have a look at the cons of this system:

Lack of Advanced Features: Exotel is a very efficient software for businesses but it does not offer as many advanced features as its competitors. Their analytics tools seem to be quite primitive. Also, it supports integration with only a few CRM software.
Call Landing Issues: The majority of calls are classified as DND. The call landing time on the phone is a little long.
Poor Voice Quality: The poor voice quality is one of the biggest negative points. Most of the time the voice is unclear or shrill.
Lack of auto-call facilities: Even if the operators are on another call, you will not hear a busy tone. As a caller, you will continue to hear the 'ringing tone,' and if nobody takes the call, then you'll believe that the call was not answered. In truth, all of the operators were busy, thus the call was never placed. This leads to a bad user experience.
Poor Analytics: The evaluation of calls must be more comprehensive. The attached excel spreadsheet only includes the total calls handled by each call agent.

Must-Have Features in Any Software Similar to Exotel

Excellent Call Quality: The software should give consistent call quality and low latency. Also, it should be readily scaled to support any number of employees as the team grows.
Improved Data Security: The app should give better data security through the number-masking facility which safeguards privacy and confidentiality.
Automated Follow-up and Dynamic Caller ID: This feature improves call pick rates which in turn helps to make the conversation safe and hassle-free.
Better visibility in daily functions: The software should offer better visibility by recording and tracking calls and checking call records and call durations. This allows operations directors to track SLA adherence, develop data-driven business choices, supervise & instruct personnel, and view records in the event of subsequent customer disputes.
Improved Agent Productivity: The software should remove all impediments in the system which in turn allows improved agent productivity.

What to Consider When Looking for a Software Like Exotel

A good cloud-based system can work wonders for a business and help it grow by leaps and bounds. Hence, one must keep certain factors in mind while choosing sites similar to Exotel:

The software should improve the rates of conversion by enhancing pick-up rates and cutting lead response time.
It should offer quality communication by improving the quality of voice.
Save the time of the employee by making a call with a single click from the SRM.
Should adhere to all the regulatory & legal standards in the countries where it operates
The biggest feature that is necessary is that it should reduce the cost of communication and offer the best calling services to a business.
Data Security is also the prime factor which needs to be looked for in a software like Exotel.
The call analytics should be advanced so that it improves productivity and optimizes the calling process.
Establish multi-level IVRs to seamlessly redirect calls to the appropriate agent, even if you offer a diverse variety of services or goods.
There needs to be a good call-recording system which is used for tracking and resolving disputes.
With the click-to-call option, high-value customers should have their calls prioritized.

What Type of Businesses are Looking for Alternative of Exotel

Lack of advanced functions, poor voice quality, lack of auto call facilities and call landing issues are some of the major reasons why people look for Exotel alternatives. Both individuals and teams are now preferring alternatives to Exotel.

Businesses that offer remote work: Businesses that offer remote work are looking for Exotel alternatives to ensure better connectivity via video conferencing.
Software Businesses: These firms receive multiple calls from people with unique issues that are related to any feature. So, they are looking for a better calling option.
Business Users: Business users are searching for Exotel alternatives so that they can get better visibility through uninterrupted call recordings and monitoring.
PR Firms: PR firms need good customer support and client management which necessitates the need for a good alternative of Exotel.

Author: Kalpana Arya

Exotel Alternative FAQs

Q. What are the best alternatives of Exotel?

A. The best alternatives for Exotel are - Talkdesk, Five9, Aircall, Genesys Cloud CX, 3CX, and CallRail.

Q. What is the disadvantage of Exotel?

A. Exotel has certain disadvantages like poor voice quality, lack of auto call facilities and poor analytics as well.

Q. What is used instead of Exotel?

A. Some other systems used instead of Exotel are: Aircall. Talkdesk Genesys Cloud CX. CallRail. 3CX. UJET. Five9. Salesforce Service Cloud.

Q. Is Exotel a product-based firm?

A. Exotel offers solutions such as number masking, lead assist, virtual numbers, IVR, SMS, Call Recording Software, and other cloud telephony tools. It serves small and medium-sized businesses, startups, and some of the most well-known enterprises in India as well as Southeast Asia.

Q. What is the best Exotel alternative for Mac?

A. The best Exotel alternatives for Mac include Norton AntiVirus.

Q. What are the best Exotel Alternatives for Windows?

A. 3CX is the best Exotel alternative for the Windows operating system.

Q. What is the best Exotel Alternative for Linux?

A. One can use 3CX instead of Exotel if they are looking for an Exotel alternative for Linux.

Q. What is some other contact management software like Exotel?

A. Aircall, 3CX, Talkdesk, UJET, Five9, CallRail, CloudTalk, NICE CXone, and more.

Q. Is there something better than Exotel?

A. Twilio, Five9, CallHippo, Dialpad, Zendesk Suite, LiveAgent, 3CX, Aircall, XCALLY, Ringover, CloudTalk, Zoho Desk, etc.

Q. Is Exotel free forever?

A. No, all of Exotel’s plans come along with a ‘no-commitment’ free trial for 7-days.