linkedin
Infobip logo
play What is Infobip?
infobip software-entities
infobip software-testing

Infobip

Brand: Infobip

  • 4.1

  • 5 Ratings & 1 Review

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.

See More

Have you used Infobip before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

  • Compare

  • Alternatives

  • FAQ

Infobip Software Overview

What is Infobip?

Infobip's customer experience management software is designed to help businesses engage with customers across multiple communication channels. It integrates various tools to streamline customer interactions and enhance satisfaction. For instance, Conversations is a cloud-based contact center solution that allows businesses to manage customer communications through a unified interface, supporting channels like SMS, email, voice, and chat apps. Answers enables the creation of AI-powered chatbots to handle common inquiries, providing 24/7 support and reducing the workload on human agents.

Moments facilitates the design of personalized communication campaigns based on customer data and behaviors, ensuring timely and relevant engagement. Additionally, People serves as a customer data platform that centralizes customer information, offering insights into preferences and behaviors to support tailored interactions. By combining these tools, Infobip's software allows businesses to automate routine tasks, gain valuable customer insights, and deliver personalized, efficient communication, ultimately enhancing customer satisfaction and loyalty.

Why Choose Infobip Software?

  • Omnichannel Communication: Engage customers across SMS, email, voice, WhatsApp, live chat, and more from a single platform.
  • Global Reach: Trusted by businesses worldwide with reliable and scalable infrastructure in over 190 countries.
  • Personalized Customer Experience: Create tailored communication journeys with automation and segmentation tools.
  • Powerful Integrations: Easily integrates with CRMs, eCommerce platforms, and marketing tools for seamless operations.
  • Real-Time Analytics: Gain insights with detailed reports and dashboards to track performance and improve strategies.
  • 24/7 Support & Security: Get round-the-clock support and enterprise-grade security for peace of mind.
  • Cost-Effective & Scalable: Flexible pricing and scalable solutions suitable for startups to large enterprises.

Benefits of Infobip Software

  • Fast Deployment: Quick and easy setup allows businesses to start engaging customers without delays.
  • AI-Powered Chatbots: Reduces manual workload and improves response time with intelligent automation.
  • Customizable Workflows: Design and implement communication flows tailored to specific business needs.
  • Multilingual Support: Communicate with global audiences in their preferred languages for better engagement.
  • Compliance Ready: Adheres to global data privacy and communication regulations like GDPR and TCPA.
  • Developer-Friendly APIs: Offers robust APIs for developers to build custom communication solutions effortlessly.

Infobip Pricing

Infobip price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Read more

Infobip Company Details

Founded Year:  2006

Infobip specializes in omnichannel engagement powering a range of messaging channels, tools, and solutions for advanced customer engagement.

Director/Founders Izabel Jelenic, Roberto Kutic, Silvio Kutic
Company Size 1000+ Employees

Infobip Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised Infobip pricing that fits your needs. Our team will connect with you.

Infobip Features

  • icon_check Voice over IP
    Scalable cloud-based voice calling infrastructure supporting automated outbound dialing, IVR systems, and real-time recording.
  • icon_check Email Delivery
    Managed SMTP and API-driven email service featuring high deliverability, automated list management, and detailed log tracking.
  • icon_check RCS Business Messaging
    Enhanced mobile messaging offering rich media, verified sender profiles, and interactive buttons within native SMS applications.
  • icon_check Omnichannel
    Unified dashboard for managing customer interactions across SMS, Email, Voice, and social chat apps within a single interface.
  • icon_check Visual Flow Builder
    Drag-and-drop interface used to design complex communication workflows and automated customer journeys without writing any code.
  • icon_check Cloud Contact Center
    Scalable customer support platform enabling agents to manage multiple communication channels through a unified agent workspace.
  • icon_check Two-Factor Authentication (2FA)
    Automated delivery of one-time passwords via SMS or Voice to enhance security during user login and transaction verification.
  • icon_check Push Notification
    Direct delivery of alerts and updates to mobile application users to drive engagement and provide real-time service information.
  • icon_check Message Analytics
    Comprehensive reporting dashboard providing data on delivery rates, open rates, and engagement metrics for all messaging channels.
  • icon_check Audience Segmentation
    Tools for grouping users based on demographic data and interaction history to deliver targeted and relevant communication flows.
  • icon_check Video Communication
    High-definition programmable video calling capabilities for embedding real-time visual interactions into web or mobile platforms.
  • icon_check Customer Data Platform
    Centralized repository for aggregating user behavioral data, preferences, and interaction history across all digital touchpoints.
  • icon_check Number Masking
    Privacy feature that enables voice and text communication between parties while keeping their actual phone numbers confidential.
Infobip Demo Video play icon

Get Infobip Demo

Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

Understand
Key Features
Personal
Demo Insights
Interactive
Demo Support

Infobip Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs
Customer Support
Phone Email
Language
English français Deutsche Italiano Português
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
HIPAA CCPA CPRA

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

Infobip Review

4.1

Out of 5

img

Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.2
  • Value for Money 4.5
  • Ease of Use 3.9
  • Customer Support 3.9

90% Recommend this Product

Add Review

Infobip Video Review

youtubeVideoId

4.3

“Infobip x Sagent Group: Customer engagement built on outcomes”

Review by: Brian Miller

Compare Infobip With other Customer Experience Management Software

Products
Ratings
Pricing
Device Supported
Deployment
Supported Platforms
  • img

    Infobip

  • 4.1

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Kapture CX

  • 4.2

  • ₹ 4000

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Zoho CRM Plus

  • 4.5

  • ₹ 1500

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    SAP CX

  • 4.1

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Ask AI

  • 4.2

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    eGain

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Feedier

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    CustomerGauge

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Lucidya

  • 4.5

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

(2) Product(s) selected

Infobip Alternatives

See All Infobip Alternatives

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Available

Price on Request

Articles for Infobip

See All Related Articles

How much does Infobip Software cost?

Pricing details for Infobip Software are available upon request through Techjockey.com.

Does Infobip provide a mobile application?

Yes, Infobip offers an Android and iOS mobile app for managing communications and monitoring activities on the go.

Which operating system does Infobip Software support?

Infobip is compatible with web-based platforms and works smoothly on Ubuntu, Linux, Windows, macOS, Android, and iOS devices.

Can users try Infobip Software for free?

Yes, Infobip offers a free trial so users can explore its features before committing.

How does Infobip operate?

Infobip functions as a cloud communication platform, enabling businesses to connect with customers through multiple channels using APIs, dashboards, and automation tools.

Who uses Infobip Software?

Infobip is ideal for businesses of all sizes, marketers, developers, and customer support teams looking to enhance customer engagement.

Is there a free demo offered for Infobip Software?

Yes, Infobip provides a free demo to showcase its capabilities and help businesses understand its usage.

Can Infobip Software be used without any cost?

Infobip offers a 60-day free trial with limited messaging capabilities; continued use requires upgrading to a paid account.

Is Infobip Software suitable for small businesses?

Yes, Infobip offers scalable solutions that are ideal for small to large businesses, allowing them to start small and grow as needed.

Can Infobip integrate with CRM systems like Salesforce or HubSpot?

Yes, Infobip integrates seamlessly with popular CRMs like Salesforce, HubSpot, and others for smoother customer data management.

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.