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TheFinansol Customer Service Chatbot is one of the best conversational AI platform software that provides efficient cale... Read More About TheFinansol Customer Service Chatbot
Last Updated on : 07 Dec, 2021
Chatbot technology is an AI-powered conversational tool that depends on natural language processing and natural language understanding for enhancing customer services and boosting a brand's image. It helps to automate chat process on live.
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Found our list of Chatbot Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
Chatbots are AI-powered intelligent tools used for interacting with website visitors and customers. Chatbots are the first line of technical, sales and customer support for many businesses. Bot building software detects the website visitors’ intent to help businesses engage with customers before forwarding their concerns to live agents.
Chatbot is important for streamlining the first level of communication between customers and your company. It is an automated tool for ensuring a quick response to customers’ queries 24x7 and boosting the business growth. Chatbots are used majorly for customer service. AI bots are also used for information collection and request routing.
Why Chatbots are our further?
Chatbots are the norm if you want to provide efficient services and build positive customer experience. AI bots also help in collecting feedback for your brand & its offerings and boosting the customer loyalty. Marketing professionals across industries use chatbots for higher leads and sales generation.
Chatbots are pervasive because their usage is not limited to just one industry. They are trusted solutions for:
The bot software mimics human conversations to make them appear like a live person to person interaction. Chatbot solution helps make the entire customer interaction process prompt and solution driven via text to text or text to speech interaction. An AI bot software communicates to its clients as much as possible before escalating it to a live agent for further solutions.
AI powered Chatbot solution is popularly used by customer service teams, marketing teams for data collection and helpdesk team for routing customer queries to the right agent.
AI bot software is used across multiple industries for improving business processes, increasing user engagement and streamlining communication with the customers. Chatbots are increasingly used across industries like retail, hospitality, finance and education for addressing the queries of customers instantly. Corporates also use chatbots to handle employee-related queries as the team size increase with time.
Low code chatbot apps: With chatbots software, businesses can manage the customer support, service desks, and sales processes efficiently. Also called LCAP or low-cost application development programs, AI-powered chatbots help reduce the turn-around time for resolving customer queries without much need to hire more live agents.
Aggregator bots: Aggregator bots support a unified conversational interface for managing multiple processes like accessing intranet documents, raising IT tickets, applying for leaves, etc. These bots help with conducting batch tests, training together automatically all the linked bots, handling client requests, understanding the customer's intent and more.
Support for a remote workforce: Gartner study says how over seventy percent of officials in higher echelons have been thinking of moving five per cent of their workforce to remote working after the pandemic. There is another four percent that is planning to shift fifty percent of the employees to remote working. Dedicated chatbots help with the crucial function of addressing new talent and handling employee concerns.
Let us have a look at the best chatbot platforms available for simulating conversations:
Zendesk Chatbot: Zendesk is an AI powered chatbot critical for creating automated responses to customer queries. The bot building software supports scalable and flexible APIs for giving your customers the best conversational experience.
Freshdesk Chatbot: Freshdesk chatbot is used by businesses to create an interactive and streamlined communication experience. Freshdesk chatbot software for website makes use of natural language processing to understanding the users’ intent and context.
LogMeIn Chatbot: Automate the process of interacting with customers using LogMeIn chatbot. The AI integrated chatbot helps businesses provide excellent customer services support. You can use LogMeIn chatbot for auto-routing helpdesk tickets, providing self-services, and ensuring ticket volume deflection and seamless chat handovers to live agents.
Livezilla Chatbot: LiveZilla chatbot offers a virtual assistant that ensures exceptional customer chat services. The chatbot platform supports APIs to ensure best chat required to facilitate the sales process. The software offers advanced features for handling multiple customer queries simultaneously.
Zoho Desk Chatbot: Zoho Desk is a fully functional AI powered chatbot for offering personalized services to your website visitors based on their intent. The NLP driven AI chatbot makes use of the inbuilt resource libraries for segregating and analysing customer queries. Other key capabilities of the software include lead scoring, answer & custom bots, screen sharing, remote access and audio calling.
LiveAgent Chatbot: LiveAgent chatbot software for website helps businesses develop an intuitive interaction platform for customer interaction. The software emulates natural conversations for communicating effectively with clients and customers. LiveAgent also offers a universal inbox for emails along with hybrid ticket streams, automatic ticket distribution, contact fields and time tracking.
An ideal AI bot software has to have functionalities that help with your business processes. To make the best choice, consider the following factors before selecting a hot building software:
Author: Kalpana Arya
Q1. Is chatbot a software?
Yes, chatbot is a software used for simulating human-like conversations with customers and employees through text to text or text to speech interaction. It is used for customer handling, pre-sales and post-sales processes and helpdesk routing.
Q2. What is the best chatbot software?
Some of the best AI chatbot software are:
Q4. Which software is used for chatbot?
Some of the best AI based chatbot software solutions are: