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19 Best Chatbot Software in 2021

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Freshchat

By Freshworks

Starting Price

₹1,651

Inclusive of all taxes

Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to c... Read More About Freshchat

REVE Chat

By Reve Chat

4.8 (3 reviews)

Starting Price

₹1,239/month

Inclusive of all taxes

REVE Chat is a powerful and intuitive live chat software for website. It allows your agents to personally guide and help... Read More About REVE Chat

TheFinansol Customer Service Chatbot

By TheFinansol

Price On Request

TheFinansol Customer Service Chatbot is one of the best conversational AI platform software that provides efficient cale... Read More About TheFinansol Customer Service Chatbot

LivePerson AI Powered Chatbots

By LivePerson

Price On Request

LivePerson AI Powered Chatbots is a complete Live Chat Software designed to serve Startups, SMBs, SMEs and Agencies. Thi... Read More About LivePerson AI Powered Chatbots

Intercom

By Intercom

Price On Request

Intercom Live Chatis a complete Live Chat Software designed to serve Startups, SMBs, SMEs and Agencies. This Live Chat S... Read More About Intercom

Engati Chatbot

By Engati

4.8 (10 reviews)

Price On Request

Engati Chatbot is a complete Website Development Tools designed to serve Startups, SMBs, SMEs and Agencies. This Website... Read More About Engati Chatbot

Tidio Chatbots

By Tidio

Price On Request

Tidio Chatbots is a complete Live Chat Software designed to serve Startups, SMBs, SMEs and Agencies. This Live Chat Soft... Read More About Tidio Chatbots

BMC Helix Chatbot

By BMC

Price On Request

The BMC Helix Chatbot is a popular and effective self-service channel, using which companies can remove the extra workl... Read More About BMC Helix Chatbot

ChatBot

By ChatBot

Price On Request

ChatBot is a complete Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Chatbot Software for We... Read More About ChatBot

Digialaya ChatBot

By Digialaya

Price On Request

Features of Chat Agent Chat Agent allows Executives to chats with the customers on web interface. Customers on Chatbot o... Read More About Digialaya ChatBot

Tars ChatBot Software

By Tars Technologies

Price On Request

Tars ChatBot Software is an all-in-one Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Ba... Read More About Tars ChatBot Software

Drift

By Drift.com

Price On Request

Drift is an all-in-one Marketing Automation Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based... Read More About Drift

Ada ChatBot Software

By Ada

Price On Request

Ada ChatBot Software is an all-in-one Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Bas... Read More About Ada ChatBot Software

Quirobot

By Quirobot

Price On Request

Quirobot is an all-in-one Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based Chatbot S... Read More About Quirobot

Chatfuel

By Chatfuel

Price On Request

Chatfuel is an all-in-one Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based Chatbot S... Read More About Chatfuel

Landbot

By Landbot

Price On Request

Landbot is an all-in-one Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based Chatbot So... Read More About Landbot

WOTNOT

By Wotnot

Price On Request

WOTNOT is an all-in-one Chatbot Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-Based Chatbot Sof... Read More About WOTNOT

Easyrewardz Shopster

By EasyRewardz Software

Price On Request

Shopster is an all-in-one Appointment Scheduling Software designed to serve Startups, SMBs, SMEs and Agencies. This Web-... Read More About Easyrewardz Shopster

Last Updated on : 07 Dec, 2021

What is Chatbot technology?

Chatbot technology is an AI-powered conversational tool that depends on natural language processing and natural language understanding for enhancing customer services and boosting a brand's image. It helps to automate chat process on live.

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Buyer's Guide for Top Chatbot Software

Found our list of Chatbot Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

What are Chatbots?

Chatbots are AI-powered intelligent tools used for interacting with website visitors and customers. Chatbots are the first line of technical, sales and customer support for many businesses. Bot building software detects the website visitors’ intent to help businesses engage with customers before forwarding their concerns to live agents.

Why Chatbot is Important?

Chatbot is important for streamlining the first level of communication between customers and your company. It is an automated tool for ensuring a quick response to customers’ queries 24x7 and boosting the business growth. Chatbots are used majorly for customer service. AI bots are also used for information collection and request routing.

Why Chatbots are our further?

  • Customers prefer texting over calls in many cases
  • Instant and live 24/7 support helps build customer’s trust
  • Best for processing product exchange and return requests
  • Helps in building a remarkable customer services experience
  • Personalized interaction in multiple languages
  • Powerful chatbots help save the cost in setting up a large customer support team
  • Customer services personnel can focus on more complex queries while common issues can be addressed by chatbots.

What Types of Businesses Use Chatbots?

Chatbots are the norm if you want to provide efficient services and build positive customer experience. AI bots also help in collecting feedback for your brand & its offerings and boosting the customer loyalty. Marketing professionals across industries use chatbots for higher leads and sales generation.

Chatbots are pervasive because their usage is not limited to just one industry. They are trusted solutions for:

  • Insurance companies
  • Finance vendors
  • Hospitality industry
  • Real estate companies
  • Restaurants and food chains
  • Healthcare industry, and more

What is Chatbot Software?

The bot software mimics human conversations to make them appear like a live person to person interaction. Chatbot solution helps make the entire customer interaction process prompt and solution driven via text to text or text to speech interaction. An AI bot software communicates to its clients as much as possible before escalating it to a live agent for further solutions.

AI powered Chatbot solution is popularly used by customer service teams, marketing teams for data collection and helpdesk team for routing customer queries to the right agent.

What are the Features of Chatbot Software?

  • Natural Language Understanding: AI bot software used to previously work on set algorithms but now it functions based on NLU or natural language understanding so that answers can be given based on context and are not just pre-set replies.
  • Query Segmentation: Bot building software helps with organizing common queries and creating quick replies for those. It helps in resolving customer queries instantly.
  • Pre-built events: AI chatbot software supports prebuilt events to trigger right conversations at the right time with the users. The module has been designed to ensure precise conversational experience.
  • Chatbot journey mapping: AI bot software helps customers get the answer to their queries with chatbot journey mapping. Chatbot mapping is done with step wise process to provide apt answer to what your customers are looking for.
  • Human fallback mechanism: Anytime the conversation seems to be moving into a direction that may require human intervention, the chatbot platform immediately transfers these chats to the right executive.
  • Custom variables: Chatbot tool saves data in the form of custom variables so that you can create user profiles for an enhanced future chatting process.
  • Automated workflows: Chatbot solution depends on a network of bot flows to understand an incoming customer's concerns. This is the most important function for ensuring more dynamic and agile conversations based on past interactions.
  • Diverse media interactions: To the chat flows, add visual elements like carousels, emojis, videos and such to make messaging more interactive for the users.
  • Integration with CRM: The chatbot CRM integration can help in creation prompt conversation workflow with prospects and customers. This can help in solving complex issues faster and increasing sales.
  • Emotional intelligence: AI-powered chatbots are considered emotionally intelligent, which understand the tone and emotion of customers and reply accordingly.
  • Serve multiple purpose: Along with automated replies, chatbot solutions also help with other functions like providing customer service, sharing the knowledge base for self-resolution of queries, cross-selling and upselling.

7 Benefits of Chatbot Software

  • Chat widgets for improved sales: Chatbot software for website supports chat widgets that in turn provides conversational forms so that you can start selling directly from this widget. This leads to higher sales and acquiring newer customers.
  • Customized greetings & personalized look: Chatbot tools let you personalize the theme and colour of your website as per your brand’s look. Plus, you can prepare beautiful greetings for encouraging visitors to connect with you.
  • Improved customer handling: Chatbots simulate human-like interaction and assists your customers in making purchase decisions and handles their queries after the sales.
  • 24x7 customer support: Bots are designed to provide automated replies to common questions any time of the day. With the proactive approach, businesses can address more customer queries in less time.
  • Derive customer data & insights: Customer’s tone and intent can be analysed through chatbot platforms, which can be used to improve your customer service. Chatbots can also ask a few questions to the customers to understand their purpose.
  • Generate leads & nurture them: AI-powered chatbots help qualify leads, collect their data and analyse their intent. Further, the bots assist in moving customers through the sales funnel with customized interactions.
  • Save costs: Automated chatbot solutions are much cheaper compared to having a large team that works 24x7.

Who Uses AI Bot Software

AI bot software is used across multiple industries for improving business processes, increasing user engagement and streamlining communication with the customers. Chatbots are increasingly used across industries like retail, hospitality, finance and education for addressing the queries of customers instantly. Corporates also use chatbots to handle employee-related queries as the team size increase with time.

Chatbot Trends to Consider in 2021

Low code chatbot apps: With chatbots software, businesses can manage the customer support, service desks, and sales processes efficiently. Also called LCAP or low-cost application development programs, AI-powered chatbots help reduce the turn-around time for resolving customer queries without much need to hire more live agents.

Aggregator bots: Aggregator bots support a unified conversational interface for managing multiple processes like accessing intranet documents, raising IT tickets, applying for leaves, etc. These bots help with conducting batch tests, training together automatically all the linked bots, handling client requests, understanding the customer's intent and more.

Support for a remote workforce: Gartner study says how over seventy percent of officials in higher echelons have been thinking of moving five per cent of their workforce to remote working after the pandemic. There is another four percent that is planning to shift fifty percent of the employees to remote working. Dedicated chatbots help with the crucial function of addressing new talent and handling employee concerns.

What Is The Best Chatbot Software?

Let us have a look at the best chatbot platforms available for simulating conversations:

Zendesk Chatbot: Zendesk is an AI powered chatbot critical for creating automated responses to customer queries. The bot building software supports scalable and flexible APIs for giving your customers the best conversational experience.

Freshdesk Chatbot: Freshdesk chatbot is used by businesses to create an interactive and streamlined communication experience. Freshdesk chatbot software for website makes use of natural language processing to understanding the users’ intent and context.

LogMeIn Chatbot: Automate the process of interacting with customers using LogMeIn chatbot. The AI integrated chatbot helps businesses provide excellent customer services support. You can use LogMeIn chatbot for auto-routing helpdesk tickets, providing self-services, and ensuring ticket volume deflection and seamless chat handovers to live agents.

Livezilla Chatbot: LiveZilla chatbot offers a virtual assistant that ensures exceptional customer chat services. The chatbot platform supports APIs to ensure best chat required to facilitate the sales process. The software offers advanced features for handling multiple customer queries simultaneously.

Zoho Desk Chatbot: Zoho Desk is a fully functional AI powered chatbot for offering personalized services to your website visitors based on their intent. The NLP driven AI chatbot makes use of the inbuilt resource libraries for segregating and analysing customer queries. Other key capabilities of the software include lead scoring, answer & custom bots, screen sharing, remote access and audio calling.

LiveAgent Chatbot: LiveAgent chatbot software for website helps businesses develop an intuitive interaction platform for customer interaction. The software emulates natural conversations for communicating effectively with clients and customers. LiveAgent also offers a universal inbox for emails along with hybrid ticket streams, automatic ticket distribution, contact fields and time tracking.

How to Buy the Best Chatbot Software for your Website?

An ideal AI bot software has to have functionalities that help with your business processes. To make the best choice, consider the following factors before selecting a hot building software:

  • Easy interface: Customers are already perplexed because of some issue they might be facing. You wouldn’t want them to go through a complicated chatbot. Therefore, select a chatbot tool that is easy to navigate, aesthetically appealing, engaging and proactive.
  • Targeted purpose: Bot creation software has to offer the exact solution that your business is looking for. It is necessary to establish agile and relevant results.
  • Customization features: Customization helps personalize your widgets into the desired colour, shape and size so that chatbots look like an extension of your business brand.
  • Omnichannel capabilities: Make sure the AI bot software that you select can be deployed across multiple messaging platforms for easily aggregating conversations on a single platform for all customer agents.
  • Chatbot analytics: These analytics are critical for analysing the customer data so that detailed insights can be generated for higher sales and better business outcomes.
  • Human-like approach: A chatbot tool must provide all the solution that a user is asking for and by analysing their tone and context.
  • Personalized response to customer queries: Those catboats which provide customized approach to customer queries based on the context t=of users can be quite useful.
  • Secure customer data: Look for a chatbot platform that ensures complete privacy of customers’ data.

Author: Kalpana Arya

Chatbot Software FAQs

Yes, chatbot is a software used for simulating human-like conversations with customers and employees through text to text or text to speech interaction. It is used for customer handling, pre-sales and post-sales processes and helpdesk routing.

Some of the best AI chatbot software are:

  • Zendesk Chatbot
  • Freshdesk Chatbot
  • LogMeIn Chatbot
  • Livezilla Chatbot
  • Zoho Desk Chatbot
  • LiveAgent Chatbot

Some of the best AI based chatbot software solutions are:

  • ManyChat
  • Chatfuel
  • Zendesk Answer Bot
  • X.ai
  • Drift
  • Tars
  • Mobile Monkey
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