Freshchat

Omniroute

The software has an integrative interface which helps in routing chats from different sources to a single platform and distribute

Voicebot

The software offers a voicebot for organizations to manage customers’ calls without agent support.

Abandoned Call Metrics

Get detailed information of all the incoming calls as abandoned or missed to understand whether the planned call flow is

Assignment Rules

As one of the best live chat software, Freshchat allows organizations to set up chat assignment rules in the workplace for proper

Priority Inbox

Agents can set the prioritization of messages based on follow ups, intent, and various other aspects.

Canned Responses

This live chat software enables agents to prepare a scrip for different types of questions based regular interactions with the

Private Notes

Agents can create private notes for interaction with other agents.

User Events & Timeline

The live chat solution keeps a proper track of assigned tasks and events through a timeline.

User Segmentation

Freshchat allows agents to create users’ segments and assign roles accordingly.

Dashboard

The dashboard enables users to view the status of their work in real-time. Managers can see how many chats and follow-ups have

Facebook Messenger

Freshchat can be integrated with Facebook messenger for faster interaction.

Team Inbox Lite

Team Inbox Lite is a Chrome extension which allows users to process and access emails from a single point.

Files

Freshchat supports all types of media files and documents for sending through the messenger.

Performance Reports

This live chat software provides detailed performance report for every agent based on their daily interaction with the

CSAT Surveys

Organizations can conduct Customer Satisfaction (CSAT) Survey once the chat ends to explain the visitor’s experience while

WhatsApp Business

The software integrates with WhatsApp Business to handle chats.

IntelliAssign

IntelliAssign allows agents to automatically assign incoming messages to agents or teams by assessing the skill and conversation

Co-Browsing

Co-Browsing module allows agents to initiate an audio call and screen sharing with customers during conversation.

Live Translate

Agents can interact with visitors in their native language with the help of live translate feature. It automatically detects and

Roles & Permissions

This live chat software comes in four different roles, these are: 1) Account Admin/Owner; 2) Admin; 3) Super User; 4) Agents.

Multilingual

By default, Freshchat supports 10 different languages. Organizations can keep adding more languages as per their requirement.

Chat Bot

Freshchat offers an AI-powered chatbot for triggered responses and address customers’ queries instantly.

IP Whitelisting

Organizations are provided with IP whitelisting features to prevent unauthorized access to data.

Authentication

Freshchat ensures every user working on their server is properly authenticated through the IP whitelisting and password-based

Email, social, chat, phone channels

Freshchat helps streamline emails, chats, social media, and phone channels.

Agent Scripts

Organizations can create an opening script for users to start a communication with their customers.

Speech Enabled IVR

The software allows organizations to setup voice-enabled IVR management for online calls.