-
Get Free Advice -
Cart
Get Free Advice
Cart
by : Freshworks
Have Questions?
₹ 1651
Inclusive of all taxes
Get Discount
View plans
Get Free Expert Advice
Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to connect with customers through a highly integrative social messenger. The software is capable of unifying multiple channels of communication into one. This helps agents to access ch... Read more
Get Instant Expert 
Safe & Secure 
Assured Best Price Description
Pricing
Features
Specification
Compare
Alternatives
FAQs
We make it happen! Get your hands on the best solution based on your needs.
Offline Experience
Agents can leave a prompt for the customers to inform them that business hours are closed and ask them to leave a message and
Auto-Resolve
Auto-resolve feature allows users to set a timer for closing conversations for customers who are not responding.
Chatbot Analytics
This software allows organizations to access chatbot analytics in real-time. It provides detailed assessment of the interest
Messaging
Freshchat is built for real-time communication through live messaging.
Custom Reports
Managers can create customized reports by controlling certain factors as per their requirements for better understanding of
Agent Assist AI
The live chat software features an AI assistant for agents to create well-measured accurate responses.
Omniroute
The software has an integrative interface which helps in routing chats from different sources to a single platform and distribute
Voicebot
The software offers a voicebot for organizations to manage customers’ calls without agent support.
Abandoned Call Metrics
Get detailed information of all the incoming calls as abandoned or missed to understand whether the planned call flow is
Assignment Rules
As one of the best live chat software, Freshchat allows organizations to set up chat assignment rules in the workplace for proper
Priority Inbox
Agents can set the prioritization of messages based on follow ups, intent, and various other aspects.
Canned Responses
This live chat software enables agents to prepare a scrip for different types of questions based regular interactions with the
Private Notes
Agents can create private notes for interaction with other agents.
User Events & Timeline
The live chat solution keeps a proper track of assigned tasks and events through a timeline.
User Segmentation
Freshchat allows agents to create users’ segments and assign roles accordingly.
Dashboard
The dashboard enables users to view the status of their work in real-time. Managers can see how many chats and follow-ups have
Facebook Messenger
Freshchat can be integrated with Facebook messenger for faster interaction.
Team Inbox Lite
Team Inbox Lite is a Chrome extension which allows users to process and access emails from a single point.
Files
Freshchat supports all types of media files and documents for sending through the messenger.
Performance Reports
This live chat software provides detailed performance report for every agent based on their daily interaction with the
CSAT Surveys
Organizations can conduct Customer Satisfaction (CSAT) Survey once the chat ends to explain the visitor’s experience while
WhatsApp Business
The software integrates with WhatsApp Business to handle chats.
IntelliAssign
IntelliAssign allows agents to automatically assign incoming messages to agents or teams by assessing the skill and conversation
Co-Browsing
Co-Browsing module allows agents to initiate an audio call and screen sharing with customers during conversation.
Live Translate
Agents can interact with visitors in their native language with the help of live translate feature. It automatically detects and
Roles & Permissions
This live chat software comes in four different roles, these are: 1) Account Admin/Owner; 2) Admin; 3) Super User; 4) Agents.
Multilingual
By default, Freshchat supports 10 different languages. Organizations can keep adding more languages as per their requirement.
Chat Bot
Freshchat offers an AI-powered chatbot for triggered responses and address customers’ queries instantly.
IP Whitelisting
Organizations are provided with IP whitelisting features to prevent unauthorized access to data.
Authentication
Freshchat ensures every user working on their server is properly authenticated through the IP whitelisting and password-based
Email, social, chat, phone channels
Freshchat helps streamline emails, chats, social media, and phone channels.
Agent Scripts
Organizations can create an opening script for users to start a communication with their customers.
Speech Enabled IVR
The software allows organizations to setup voice-enabled IVR management for online calls.
| Brand Name | Freshworks |
| Information | Freshworks provides businesses with SaaS customer engagement solutions. |
| Founded Year | 2010 |
| Director/Founders | Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar |
| Company Size | 1000+ Employees |
| Other Products | Freshservice, Freshsales CRM, Freshdesk, Freshdesk Contact Center, Freshteam |
Q. Where does Freshchat save all the information?
Q. Is my data safe with Freshchat?
Q. Can I use Freshchat app on mobile phones?
Q. Can I set multiple business hours in Freshchat?
Q. How to get a demo for Freshchat?
Unlimited Software Choices
There is something for everyone — Choose from over 15000 software options in 600+ software categories
Filter the software features basis your business requirement, select the software in your budget, Add to Cart and buy!
It's as simple as that. Compare unlimited software options and make the right choice for your business
Expert Advice Any Day, Any Time
India's best software experts are at your disposal to guide you for all your software needs
Get the support with comparing different product features, pricing and more to grow your business many fold
Their expertise can help you save time and money
Try Before You Buy
Our software partners are fully equipped to provide a FREE demo for Techjockey customers
Explain their software features better so that you make the right choice for your business
They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth
Fits Right Into Your Budget
At Techjockey, you can get personalised plan and pricing basis your business needs
With so many options, our tech-experts help you select the right match for your business in terms of features and budget
Trusted by many happy and satisfied businesses
Starting Price
₹ 7000
/Year
₹10000/Year
30% Off
View plans
Starting Price
₹ 599 /Year View plans
Starting Price
₹ 148 /Month View plans
15000+ 
Best Price
Free Expert
20 Lacs+ 
Write a Review
