Name: Freshchat
Brand: Freshworks
Rating: 4.53 (4 reviews)

Freshchat

4.5
4 Ratings

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Freshchat Software Overview

What is Freshchat?

Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to connect with customers through a highly integrative social messenger. The software is capable of unifying multiple channels of communication into one. This helps agents to access chat requests from different platforms without getting confused. Agents can simply select the channel that they want to take chat requests from and start working on it on the fly. With the help of Freshchat chat software, businesses exchanged around 20 billion messages per month in the year of 2019.

Freshchat live chat software has an AI-powered engine which provides triggered messages to website visitors and encourage them to explore product pages, add items to the cart and subscribe for the newsletter. These chatbots help organizations boost engagement and not let visitors go unattended even during after-office hours. Freshchat bots further help qualify leads based on designed workflows. You can also trigger emails to visitors based on their actions on your page.

What is so unique about Freshchat integrations?

Freshchat offers a highly integrative interface for companies to collect customers from as many platforms as possible. Freshchat integrations include:

Line
Facebook Messenger
WhatsApp business
Apple Business Chat
Websites
Mobile applications

Freshchat works as a single integrating platform to source contact, chat requests, queries, from different sources to ease the work of your sales representatives. The AI-powered engine of Freshchat, also helps to quicken the response mechanism with precise answers and generating follow-up requests with conversations based on intent. Best of all, Freshchat allows agents to send GIFs, videos, images, audios, and documents to the prospects to drive positive responses.

What are key Freshchat live chat software features?

Here is a quick overview of the features offered by Freshchat chat software:

Chat messenger
Application integration
AI engine for strengthened automated responses
Marketing campaign
Simultaneous engagement with multiple customers

What is Freshchat pricing?

Freshchat pricing is available in 6 different plans, these are:

Growth – ₹1799/- per month per user
Pro – ₹ 4799/- per month per user
Enterprise – ₹ 7699/- per month per user

Freshworks Company Details

Brand: Freshworks

Founded Year: 2010

Freshworks provides businesses with SaaS customer engagement solutions.

Director/Founders Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar

Company Size 1000+ Employees

Freshchat Pricing & Plans

Growth (/agent/month, billed monthly) (/agent/month, billed annually)

Calculated Price

₹ 1799 Exclusive of all taxes

Options
- Agent
  
  Agent
  
  Agent
- Monthly
  
  Monthly
  
  Monthly

Key Features

Assignment Rules
Priority Inbox
Canned Responses
Private Notes

Pro (/agent/month, billed monthly) (/agent/month, billed annually)

Calculated Price

₹ 4799 Exclusive of all taxes

Options
- Agent
  
  Agent
  
  Agent
- Monthly
  
  Monthly
  
  Monthly

Key Features

Auto-resolve
IntelliAssign
Business Hours (by Groups)
Live Translate

Enterprise (/agent/month, billed monthly) (/agent/month, billed annually)

Calculated Price

₹ 7699 Exclusive of all taxes

Options
- Agent
  
  Agent
  
  Agent
- Monthly
  
  Monthly
  
  Monthly

Key Features

Allowed Domains
User Authentication(JWT)
Skill based routing

Freshchat Features

Offline Experience

Agents can leave a prompt for the customers to inform them that business hours are closed and ask them to leave a message and
Auto-Resolve

Auto-resolve feature allows users to set a timer for closing conversations for customers who are not responding.
Chatbot Analytics

This software allows organizations to access chatbot analytics in real-time. It provides detailed assessment of the interest
Messaging

Freshchat is built for real-time communication through live messaging.
Custom Reports

Managers can create customized reports by controlling certain factors as per their requirements for better understanding of
Agent Assist AI

The live chat software features an AI assistant for agents to create well-measured accurate responses.
Omniroute

The software has an integrative interface which helps in routing chats from different sources to a single platform and distribute
Voicebot

The software offers a voicebot for organizations to manage customers’ calls without agent support.
Abandoned Call Metrics

Get detailed information of all the incoming calls as abandoned or missed to understand whether the planned call flow is
Assignment Rules

As one of the best live chat software, Freshchat allows organizations to set up chat assignment rules in the workplace for proper
Priority Inbox

Agents can set the prioritization of messages based on follow ups, intent, and various other aspects.
Canned Responses

This live chat software enables agents to prepare a scrip for different types of questions based regular interactions with the
Private Notes

Agents can create private notes for interaction with other agents.
User Events & Timeline

The live chat solution keeps a proper track of assigned tasks and events through a timeline.
User Segmentation

Freshchat allows agents to create users’ segments and assign roles accordingly.
Dashboards

The dashboard enables users to view the status of their work in real-time. Managers can see how many chats and follow-ups have
Facebook Messenger

Freshchat can be integrated with Facebook messenger for faster interaction.
Team Inbox Lite

Team Inbox Lite is a Chrome extension which allows users to process and access emails from a single point.
Files

Freshchat supports all types of media files and documents for sending through the messenger.
Performance Reports

This live chat software provides detailed performance report for every agent based on their daily interaction with the
CSAT Surveys

Organizations can conduct Customer Satisfaction (CSAT) Survey once the chat ends to explain the visitor’s experience while
WhatsApp Business

The software integrates with WhatsApp Business to handle chats.
IntelliAssign

IntelliAssign allows agents to automatically assign incoming messages to agents or teams by assessing the skill and conversation
Co-Browsing

Co-Browsing module allows agents to initiate an audio call and screen sharing with customers during conversation.
Live Translate

Agents can interact with visitors in their native language with the help of live translate feature. It automatically detects and
Roles & Permissions

This live chat software comes in four different roles, these are: 1) Account Admin/Owner; 2) Admin; 3) Super User; 4) Agents.
Multilingual

By default, Freshchat supports 10 different languages. Organizations can keep adding more languages as per their requirement.
Chat Bot

Freshchat offers an AI-powered chatbot for triggered responses and address customers’ queries instantly.
IP Whitelisting

Organizations are provided with IP whitelisting features to prevent unauthorized access to data.
Authentication

Freshchat ensures every user working on their server is properly authenticated through the IP whitelisting and password-based
Email, social, chat, phone channels

Freshchat helps streamline emails, chats, social media, and phone channels.
Agent Scripts

Organizations can create an opening script for users to start a communication with their customers.
Speech Enabled IVR

The software allows organizations to setup voice-enabled IVR management for online calls.

Freshchat Specifications

Supported Platforms

Windows

MacOS

Devices

Desktop

Deployment

Cloud-Based

Suitable For

All Industries

Business Specific

All Businesses

Business Size

Small Business Medium Business Enterprises

Customer Support

Language

English

Training Resources

Documentation

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Freshchat Review

4.5

Out of 5

Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

Features 4.5
Value for Money 4.8
Ease of Use 4.2
Customer Support 4.5

87% Recommend this Product

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