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Review
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Brand : Freshworks
4.5 
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₹ 1,499 excl. GST
₹ 1,769 incl. GST
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Save upto 28%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page. Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to connect with customers through a highly integrative social messenger. The software is capable of unifying multiple channels of communication into one. This helps agents to access ch...Read more
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Offline Experience
Agents can leave a prompt for the customers to inform them that business hours are closed and ask them to leave a message and
Auto-Resolve
Auto-resolve feature allows users to set a timer for closing conversations for customers who are not responding.
Chatbot Analytics
This software allows organizations to access chatbot analytics in real-time. It provides detailed assessment of the interest
Messaging
Freshchat is built for real-time communication through live messaging.
Custom Reports
Managers can create customized reports by controlling certain factors as per their requirements for better understanding of
Agent Assist AI
The live chat software features an AI assistant for agents to create well-measured accurate responses.
Omniroute
The software has an integrative interface which helps in routing chats from different sources to a single platform and distribute
Voicebot
The software offers a voicebot for organizations to manage customers’ calls without agent support.
Abandoned Call Metrics
Get detailed information of all the incoming calls as abandoned or missed to understand whether the planned call flow is
Assignment Rules
As one of the best live chat software, Freshchat allows organizations to set up chat assignment rules in the workplace for proper
Priority Inbox
Agents can set the prioritization of messages based on follow ups, intent, and various other aspects.
Canned Responses
This live chat software enables agents to prepare a scrip for different types of questions based regular interactions with the
Private Notes
Agents can create private notes for interaction with other agents.
User Events & Timeline
The live chat solution keeps a proper track of assigned tasks and events through a timeline.
User Segmentation
Freshchat allows agents to create users’ segments and assign roles accordingly.
Dashboards
The dashboard enables users to view the status of their work in real-time. Managers can see how many chats and follow-ups have
Facebook Messenger
Freshchat can be integrated with Facebook messenger for faster interaction.
Team Inbox Lite
Team Inbox Lite is a Chrome extension which allows users to process and access emails from a single point.
Files
Freshchat supports all types of media files and documents for sending through the messenger.
Performance Reports
This live chat software provides detailed performance report for every agent based on their daily interaction with the
CSAT Surveys
Organizations can conduct Customer Satisfaction (CSAT) Survey once the chat ends to explain the visitor’s experience while
WhatsApp Business
The software integrates with WhatsApp Business to handle chats.
IntelliAssign
IntelliAssign allows agents to automatically assign incoming messages to agents or teams by assessing the skill and conversation
Co-Browsing
Co-Browsing module allows agents to initiate an audio call and screen sharing with customers during conversation.
Live Translate
Agents can interact with visitors in their native language with the help of live translate feature. It automatically detects and
Roles & Permissions
This live chat software comes in four different roles, these are: 1) Account Admin/Owner; 2) Admin; 3) Super User; 4) Agents.
Multilingual
By default, Freshchat supports 10 different languages. Organizations can keep adding more languages as per their requirement.
Chat Bot
Freshchat offers an AI-powered chatbot for triggered responses and address customers’ queries instantly.
IP Whitelisting
Organizations are provided with IP whitelisting features to prevent unauthorized access to data.
Authentication
Freshchat ensures every user working on their server is properly authenticated through the IP whitelisting and password-based
Email, social, chat, phone channels
Freshchat helps streamline emails, chats, social media, and phone channels.
Agent Scripts
Organizations can create an opening script for users to start a communication with their customers.
Speech Enabled IVR
The software allows organizations to setup voice-enabled IVR management for online calls.
| Brand Name | Freshworks |
| Information | Freshworks provides businesses with SaaS customer engagement solutions. |
| Founded Year | 2010 |
| Director/Founders | Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar |
| Company Size | 1000+ Employees |
| Other Products | Freshservice, Freshsales CRM, Freshdesk, Freshdesk Contact Center, Freshteam |
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