CZ Chat gives the flexibility of when to show the chat window, what to show on it and customise messages as per your customer journey tree. The administrator can easily customise and automate the messages. By integrating CZ Omni, agents can not only handle chats but also provide personalisation as they know the past interactions and the context. Also let your customers chat from mobile applications on the go.
The Supervisor can now monitor the agents with Chat barge-in feature or assist an agent in need. This is also a great way to train new agents on the job.
Real time and historical reports help in analyzing customer issues, agent performance, average response time and customer satisfaction. All chat transcripts are available for analytics. Agents can reach out to missed chat contacts from the reports.
Integrate with your web portals and web apps like browsers, ticketing tools, ERP, CRM. Easily integrate chat in your Android and iOS mobile applications with CZ Chat SDK.
Easily transfer chats to a different team or to a new agent from the chat window. Sometimes the customer may connect to wrong department or agent. This enables the customer to be transferred to the right person.
Rs. 1340.00 ( Per Month )
Rs. 2120.00 ( Per Month )
Rs. 13140.00 ( Per Year )
Rs. 21025.00 ( Per Year )
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