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C-Zentrix CZ Chat

Brand: C-Zentrix

  • 4.5

  • 4 Ratings & 4 Reviews

C-Zentrix CZ Chat is live chat bot software designed for companies that seek to use one in their website, mobile applications, or other outlets for gathering leads and several other work. This chatbot offers world class features to ensure that the support team is working at their best capacity. It enables conversation through text, audio, and video; i.e., agents can communicate with first-time w...

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Starting Price
₹1,330 excl.GST
₹ 1,569 incl. GST

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Starting at ₹1,330

C-Zentrix CZ Chat Software Overview

What is C-Zentrix CZ Chat?

C-Zentrix CZ Chat is live chat bot software designed for companies that seek to use one in their website, mobile applications, or other outlets for gathering leads and several other work. This chatbot offers world class features to ensure that the support team is working at their best capacity. 

It enables conversation through text, audio, and video; i.e., agents can communicate with first-time website visitors and convert them into leads and even customers. It provides with social media accounts and personalized chat messengers like WhatsApp to improve the output by leaps and bounds. The software even offers customization options for chat windows. 
C-Zentrix CZ Chat is a highly advanced and innovative chatbot service available in the current market.

It offers powerful figures that enable companies to make decisions based on data. Managers can check the performance of every individual employee in real-time. The software saves all the chats for future reconciliation and training purposes. CZ chat is a one stop solution for companies that seek to provide instant services to customers. 

Features of C-Zentrix CZ Chat

Here is a quick rundown of the features offered by C-Zentrix CZ Chat: 

  1. Chat monitoring 
  2. Chat conferencing 
  3. Chat transfer 
  4. Instant file transfer 
  5. Canned responses 
  6. Sound notifications 
  7. Integrations 
  8. Reports and analytics 
  9. Chat logs 
  10. Chat routing 
  11. Customisation 
  12. Privacy focused 

Why prefer C-Zentrix CZ Chat over other chatbots? 

C-Zentrix CZ Chat offers best combination of features for a chatbot to be used in service industry. The live chatbot offered by CZ chat can be routed based on the customer queries, first time visitors, etc. to dedicated agents. The software also automatically records every chat or call made through it for tracking. And the most unique and stand out feature of C-Zentrix CZ Chat is the video calling facility! It allows companies to connect with their customers in real-time. 

C-Zentrix CZ Chat is available in two different plans, these are: 

  1. Pro – Rs. 1330/- per month 
  2. Pro – Rs. 12600/- per year
  3. Business – Rs. 2030/- per month 
  4. Business – Rs. 20160/- per year
Read more

C-Zentrix Company Details

Founded Year:  2002

C-Zentrix is a provider of contact center and customer engagement software ranging from voice (call center, IVR etc), WhatsApp and messaging (live chat and Social media), video contact center, CRM and Omnichannel. We also provide Voicebots and Chatbots an

Director/Founders Saket Setu
Company Size 101-500 Employees

C-Zentrix CZ Chat Pricing & Plans

Pro

Calculated Price

1330 Exclusive of all taxes
  • Options

    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Monitoring

  • Integration

  • Notification

  • Chat

Business

Calculated Price

2030 Exclusive of all taxes
  • Options

    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Monitoring

  • Integration

  • Notification

  • Chat

C-Zentrix CZ Chat Features

  • icon_check WhatsApp Chat
    The live chat can be initiated over WhatsApp and managed by live agent.
  • icon_check Monitoring
    The software enables managers to monitor all the chats of the agents with a barge-in feature to provide help to the agents
  • icon_check Integration
    This live chatbot software integrates with all social media accounts and messengers like WhatsApp for smooth working. 
  • icon_check Notification
    The software generates live notifications for all the updates and chats to keep the agents updated. 
  • icon_check Chat
    C-Zentrix CZ Chat facilitates chatting through a messenger interface for customer interaction. 
  • icon_check File Transfer
    Agents can transfer files through the chatbot to their customers/visitors. 
  • icon_check Data Migration
    Companies can transfer important data through the chatbot. 
  • icon_check Content Management
    Companies can create a working script of content for agents to use it for interacting with their customers. 
  • icon_check Customization
    The chatbot can be customized by the users, e.g., they can adjust the size, change the colour of the chatbot, among many other

C-Zentrix CZ Chat Specifications

Supported Platforms
Windows Windows iOS iOS Android Android
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Language
English हिन्दी

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C-Zentrix CZ Chat Reviews

4.5

Out of 5

img

Overall Rating

Based on
4 Verified Reviews

Rating Breakdown

  • Features 4.5
  • Value for Money 4.6
  • Ease of Use 4.5
  • Customer Support 4.6

90% Recommend this Product

Add Review

Pritha Mukherjee

User

5

Reviewed on: May 12, 2020

Techjockey Verified

“Customization enabled chatbot”

Pros

I was just all over the place after launching my new website. I had taken care of all the necessary do’s and don’ts but then also my business was lagging behind. Techjockey’s customer care executives suggested C-Zentrix CZ Chat. The software not only solved my problem but also allowed me to customize the chatbot as per my convenience and brand image.

Cons

I have not faced any issues as of now.

Sarthak Chatterjee

User

4.5

Reviewed on: Mar 2, 2020

Techjockey Verified

“Efficient reports”

Pros

I was looking for a chatbot software that would not only help me to enhance my business but also assist in training my staff. C-Zentrix CZ Chat records all the chats and calls that are made through it. It provides timely reports as well, enabling me to keep a check on my agent’s behavior and also use the recordings for further training purposes.

Cons

I have not found any major problem with the software. However, the UI needs some improvement.

Rajiv Sarkar

User

4.5

Reviewed on: Apr 30, 2019

Techjockey Verified

“Useful for lead generation”

Pros

It’s the customers and potential leads who will help your business to rise. After using C-Zentrix CZ Chat on my website, I am really satisfied with the results. The active chatbot keeps my customers engaged and convinces them that they are interacting with a real business website.

Cons

It crashes at times, and it really becomes difficult for my agents.

See All C-Zentrix CZ Reviews

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Can I use C-Zentrix CZ Chat on smartphones?

Yes, C-Zentrix CZ Chat is available for both Android and iPhone platforms.

Is C-Zentrix CZ Chat available for demo?

C-Zentrix CZ Chat is available for demo at Techjockey. Please request a call to avail the demo.

Where does C-Zentrix CZ Chat store all the user data?

C-Zentrix CZ Chat uses cloud-based data storage system.

Is my user data safe with C-Zentrix CZ Chat?

Yes, C-Zentrix CZ Chat is created with special focus on privacy. The software allows agents to initiate the videocall through SMS or chat window.

What are the system requirements for C-Zentrix CZ Chat?

C-Zentrix CZ Chat is a web application that can be accessed through an internet browser.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.