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About CZ Chat

CZ Chat is the best live chat software and it gives the flexibility of when to show the chat window, what to show on it and customise messages as per your customer journey tree. The administrator can easily customise and automate the messages. By integrating CZ Omni, agents can not only handle chats but also provide personalisation as they know the past interactions and the context. Also let your customers chat from mobile applications on the go.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About C-Zentrix

C-Zentrix is the flagship product of Towards Vision Technologies Private Limited (TVT). Incorporated in the year 2002. TVT is amongst the leading software product companies of the world providing contact center software and enterprise level software for voice and data applications .C-Zentrix was developed with a vision of creating next-generation, simplified call centre technology solution  by offering customer engagement center to enable better communication and 360° experience for the end customer.
view more products by C-Zentrix

Features

The Supervisor can now monitor the agents with Chat barge-in feature or assist an agent in need. This is also a great way to train new agents on the job.

Real time and historical reports help in analyzing customer issues, agent performance, average response time and customer satisfaction. All chat transcripts are available for analytics. Agents can reach out to missed chat contacts from the reports.

Integrate with your web portals and web apps like browsers, ticketing tools, ERP, CRM. Easily integrate chat in your Android and iOS mobile applications with CZ Chat SDK.

Easily transfer chats to a different team or to a new agent from the chat window. Sometimes the customer may connect to wrong department or agent. This enables the customer to be transferred to the right person.

Plans and Pricing

Web-based

Pro

Rs. 1340.00 ( Per Month )

  • Chat transfer
  • Canned responses
  • Chat logs available for 30 days
  • Concurrent chats per user - 3
  • Business hours
  • Chat monitoring
  • Instant file transfer
  • Unlimited departments

Business

Rs. 2120.00 ( Per Month )

  • Chat transfer
  • Canned responses
  • Chat logs- Unlimited
  • Concurrent chats per user - 6
  • Business hours
  • Chat monitoring
  • Instant file transfer
  • Unlimited departments
  • Chat conferencing
  • Integrations with third party app
  • Integration with mobile app

Pro (Yearly)

Rs. 13140.00 ( Per Year )

  • Chat transfer
  • Canned responses
  • Chat logs available for 30 days
  • Concurrent chats per user - 3
  • Business hours
  • Chat monitoring
  • Instant file transfer
  • Unlimited departments

Business (Yearly)

Rs. 21025.00 ( Per Year )

  • Chat transfer
  • Canned responses
  • Chat logs- Unlimited
  • Concurrent chats per user - 6
  • Business hours
  • Chat monitoring
  • Instant file transfer
  • Unlimited departments
  • Chat conferencing
  • Integrations with third party app
  • Integration with mobile app

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