About C-Zentrix CZ Helpdesk

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. The system generates an automated ticket number which is provided to the customer for future reference to the status of the registered issue.

C-Zentrix CZ Helpdesk Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

C-Zentrix CZ Helpdesk is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About C-Zentrix

C-Zentrix is the flagship product of Towards Vision Technologies Private Limited (TVT). Incorporated in the year 2002. TVT is amongst the leading software product companies of the world providing contact center software and enterprise level software for voice and data applications .C-Zentrix was developed with a vision of creating next-generation, simplified call centre technology solution  by offering customer engagement center to enable better communication and 360° experience for the end customer.
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Features of C-Zentrix CZ Helpdesk

Various user levels can be created with independent logins for different users with different roles. The administrator can define the modules which are active for the enterprise and the roles which can access these modules. The complete modular structure of the application makes it easy to maintain and manage for the administrator.

Manage all support-related communications from multiple channels on a single platform. Handle support request from Voice Call, Email, SMS, Social Media, Chat or Bot and provide consistent customer experience.

C-Zentrix CZ Helpdesk plans and pricing

Web-based

CZ Helpdesk

PRICE ON REQUEST

  • Configurable escalation matrix
  • Multimedia plugin
  • Role based access to the application
  • Reports
  • Omnichannel

C-Zentrix CZ Helpdesk alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

C-Zentrix CZ Helpdesk Reviews and Ratings

Add Review
User

Anuj Bhatia

Techjockey is a good place to go

Overall

6th November, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Three of the five recommended vendors were viable
  • Cons -
  • No Cons
User

Anuj Bhatia

Techjockey is a good place to go

Overall

6th November, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Three of the five recommended vendors were viable
  • Cons -
  • No Cons
User

Tejas Solanki

CZ Helpdesk, Truly made us understand what customer exactly want, must use it

Overall

10th September, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Very easily synchronizable
  • Cons -
  • No Cons

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