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C-Zentrix CZ Helpdesk

Brand: C-Zentrix

  • 4.4

  • 2 Ratings & 2 Reviews

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. The system generates an automated ticket number which is provided to the customer for future reference to the status ...

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C-Zentrix CZ Helpdesk Software Overview

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. The system generates an automated ticket number which is provided to the customer for future reference to the status of the registered issue.

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C-Zentrix Company Details

Founded Year:  2002

C-Zentrix is a provider of contact center and customer engagement software ranging from voice (call center, IVR etc), WhatsApp and messaging (live chat and Social media), video contact center, CRM and Omnichannel. We also provide Voicebots and Chatbots an

Director/Founders Saket Setu
Company Size 101-500 Employees

C-Zentrix CZ Helpdesk Pricing & Plans

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C-Zentrix CZ Helpdesk Features

  • icon_check Escalation Management
    Automatically escalate unresolved tickets based on priority, rules, or SLA to ensure timely resolutions.
  • icon_check Access Control
    Various user levels can be created with independent logins for different users with different roles.
  • icon_check Integration with Multiple Channels
    Manage all support-related communications from multiple channels on a single platform.
  • icon_check Ticket / Issue Tracking
    Track, categorize, and update support tickets throughout their lifecycle for better case management.
  • icon_check Service Management
    Manage service workflows and assets efficiently, supporting ITIL-compliant service operations.
  • icon_check Email Integration
    Convert customer emails into tickets and reply directly through an integrated email interface.
  • icon_check Ticket Management
    Assign, prioritize, and resolve tickets quickly with automation and centralized control.
  • icon_check Social Media Integration
    Monitor and respond to customer queries from platforms like Facebook and Twitter in one dashboard.
  • icon_check Improve Customer Experience
    Enhance support quality with faster response times, personalized service, and proactive communication.

C-Zentrix CZ Helpdesk Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

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C-Zentrix CZ Helpdesk Reviews

4.4

Out of 5

img

Overall Rating

Based on
2 Verified Reviews

Rating Breakdown

  • Features 4.3
  • Value for Money 4.6
  • Ease of Use 4.5
  • Customer Support 4.5

90% Recommend this Product

Add Review

Anuj Bhatia

User

4.2

Reviewed on: Nov 6, 2018

Techjockey Verified

“Techjockey is a good place to go”

Pros

Three of the five recommended vendors were viable

Cons

N/A

Tejas Solanki

User

4.7

Reviewed on: Sep 10, 2018

Techjockey Verified

“CZ Helpdesk, Truly made us understand what customer exactly want, must use it”

Pros

Very easily synchronizable

Cons

NO CONS

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Which operating system does C-Zentrix CZ Helpdesk support?

C-Zentrix CZ Helpdesk Help Desk Software is compatible with Windows operating systems.

Is there any C-Zentrix CZ Helpdesk app?

C-Zentrix CZ Helpdesk Help Desk Software app is not available.

What is deployment type of C-Zentrix CZ Helpdesk?

C-Zentrix CZ Helpdesk Help Desk Software supports Web-Based.

Who are the potential users of C-Zentrix CZ Helpdesk?

C-Zentrix CZ Helpdesk Help Desk Software is typically used in All Industries.

Is there any free trial or demo for C-Zentrix CZ Helpdesk?

C-Zentrix CZ Helpdesk Help Desk Software demo is available for free at Techjockey.

Is C-Zentrix CZ Helpdesk free?

C-Zentrix CZ Helpdesk Help Desk Software offers a free trial. However, the premium plan with advanced features available at Techjockey.

How can you download C-Zentrix CZ Helpdesk?

For C-Zentrix CZ Helpdesk Help Desk Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.

How does C-Zentrix CZ Helpdesk work?

C-Zentrix CZ Helpdesk Help Desk Software helps with Access Control,Analytics and Reporting,Integration with Multiple Channels and Ticket / Issue Tracking. It's a complete solution for Service Management,Email Integration,Ticket Management and Social Media Integration.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.