Get Quote
Escalation Management
Automatically escalate unresolved tickets based on priority, rules, or SLA to ensure timely resolutions.
Access Control
Various user levels can be created with independent logins for different users with different roles.
Integration with Multiple Channels
Manage all support-related communications from multiple channels on a single platform.
Ticket / Issue Tracking
Track, categorize, and update support tickets throughout their lifecycle for better case management.
Service Management
Manage service workflows and assets efficiently, supporting ITIL-compliant service operations.
Email Integration
Convert customer emails into tickets and reply directly through an integrated email interface.
Ticket Management
Assign, prioritize, and resolve tickets quickly with automation and centralized control.
Social Media Integration
Monitor and respond to customer queries from platforms like Facebook and Twitter in one dashboard.
Improve Customer Experience
Enhance support quality with faster response times, personalized service, and proactive communication.
Have recommended this product
Overall Score
Review this product
Your valuable feedback helps others like you make a better decision.
Brand Name | C-Zentrix |
Information | C-Zentrix |
Founded Year | 2002 |
Director/Founders | Saket Setu |
Company Size | 101-500 |
Other Products | C-Zentrix CZ Chat, C-Zentrix CZ Callback, C-Zentrix CZ Bar |
20,000+ Software Listed
Best Price Guaranteed
Free Expert Consultation
2M+ Happy Customers