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Ticket Management
The support ticketing system enables its users to automate ticket assignment, routing, and escalation to the right technician at
Asset Management
SolarWinds Web Help Desk helps users discover, report, and track the hardware and software available.
Self Service Portal
Users can reduce the number of requests from their customers by enabling their customers to self-serve themselves, using a wide
Ticket / Issue Tracking
By using the helpdesk ticketing system, users can track their ticket requests and simplify support incident management processes
Integration
SolarWinds Web Help Desk provides its users with integrations, allowing its users to convert network alerts into help desk
Surveys Feedback
Users can conduct customer surveys and generate feedback to improve the functioning of their organization.
Email Integration
The ticket system sends complete information about billable time and other ticket-related updates to its users on their personal
Inventory Management
SolarWinds Web Help Desk allows users to automate hardware inventory management and manage hardware assets within their IT
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Brand Name | SolarWinds |
Information | SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud. |
Founded Year | 1999 |
Director/Founders | Don Yonce, Donald Yonce, Greg Gonzalez |
Company Size | 1000+ Employees |
Other Products | SolarWinds Help Desk Essentials Pack, SolarWinds Network Performance Monitor, Solarwinds Patch Manager |
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Q. Does SolarWinds Web Help Desk offer real-time monitoring reports?
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Q. Can I get a demo of SolarWinds Web Help Desk?
Q. What are the system requirements for SolarWinds Web Help Desk?
Q. Does SolarWinds Web Help Desk have a mobile app?