SolarWinds Web Help Desk is an intuitive ticketing and asset management software with a wide variety of tools, enabling its users to offer adequate support to their customers. Users can track tasks, ticket assignments, routing and escalation related activities in an accurate way. The software ticketing system also helps users in managing their IT assets by taking care of the hardware and software associated with their organization. Moreover, admins can organize the tickets by linking the incident tickets with a single problem. They can also create an association between IT assets and problem tickets. Most importantly, the helpdesk system allows its users to track the history of their asset service requests and integrates with the Dameware Remote Support to troubleshoot customers’ problems in real-time.
SolarWinds Web Help Desk provides its users with a centralized ticketing system. Where customers can generate log tickets and IT technicians can manage them. Users can speed up the number of inbound customer support requests by displaying self-service knowledge base articles related to multiple types of service requests, to promote the self-resolution of issues. This helpdesk system also allows support technicians to embed videos, attach files or link knowledge base articles directly within the tickets when the generated service requests are repetitive in nature. The overall cost per customer for a self-service resolution is less than half the cost of a face-to-face or on-call resolution.
The pricing of SolarWinds Web Help Desk is available as per customers’ request. You can request a callback, our product experts will offer all types of support regarding pricing.
SolarWinds Web Help Desk software is compatible with:
The support ticketing system enables its users to automate ticket assignment, routing, and escalation to the right technician at
SolarWinds Web Help Desk helps users discover, report, and track the hardware and software available.
Self Service Portal
Users can reduce the number of requests from their customers by enabling their customers to self-serve themselves, using a wide
Ticket / Issue Tracking
By using the helpdesk ticketing system, users can track their ticket requests and simplify support incident management processes
SolarWinds Web Help Desk provides its users with integrations, allowing its users to convert network alerts into help desk
Users can conduct customer surveys and generate feedback to improve the functioning of their organization.
The ticket system sends complete information about billable time and other ticket-related updates to its users on their personal
SolarWinds Web Help Desk allows users to automate hardware inventory management and manage hardware assets within their IT
Unlimited Software Choices
There is something for everyone — Choose from over 15000 software options in 600+ software categories
Filter the software features basis your business requirement, select the software in your budget, Add to Cart and buy!
It's as simple as that. Compare unlimited software options and make the right choice for your business
Expert Advice Any Day, Any Time
India's best software experts are at your disposal to guide you for all your software needs
Get the support with comparing different product features, pricing and more to grow your business many fold
Their expertise can help you save time and money
Try Before You Buy
Our software partners are fully equipped to provide a FREE demo for Techjockey customers
Explain their software features better so that you make the right choice for your business
They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth
Fits Right Into Your Budget
At Techjockey, you can get personalised plan and pricing basis your business needs
With so many options, our tech-experts help you select the right match for your business in terms of features and budget
Trusted by many happy and satisfied businesses
One software can change your life
We make it happen! Get your hands on the best solution based on your needs.
Have recommended this product
We love to hear from our buyers!
If you have used the solution already, why not share your thoughts and help others make the right purchase.
Help Desk Software
SolarWinds Web Help Desk
Reviews (2 reviews)
Q. Does SolarWinds Web Help Desk offer real-time monitoring reports?
Q. How is the Task Management Workflow System of SolarWinds Web Help Desk helpful for its users?
Q. Can I get a demo of SolarWinds Web Help Desk?
Q. What are the system requirements for SolarWinds Web Help Desk?
Q. Does SolarWinds Web Help Desk have a mobile app?