About SolarWinds Web Help Desk

Web Help Desk by SolarWinds is a help desk ticketing and asset management software that offers simplified and automated ticket management along with centralised knowledge management. Using this help desk ticketing software, businesses can simplify service management with unified ticketing, asset, knowledge, and change management. You can also use it to automate service request management through ticket creation, assignment, routing, and escalation. Users can also configure automated feedback surveys for end-users upon completion of service request.

SolarWinds Web Help Desk Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

SolarWinds Web Help Desk is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About SolarWinds

SolarWinds’ mission has been to provide purpose-built products that are designed to make jobs easier for IT professionals, MSPs, and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges—whether those challenges are related to networks, servers, applications, storage, virtualization, cloud, or development operations. If there is a piece of IT infrastructure anywhere in the world where performance matters, SolarWinds provides the technology to manage it.
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Features of SolarWinds Web Help Desk

 Ticket Management

Automate service request management through ticket creation, assignment, routing, and escalation.

Discover and manage hardware and software assets

Self Service Portal

Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.

Integration
  • Automatically discover and add client information to Web Help Desk from AD and LDAP servers
  • Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS
 Surveys Feedback

Configure automated feedback surveys for end-users upon completion of service request.

Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets.

Inventory Management

Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

SolarWinds Web Help Desk plans and pricing

Web-based

SolarWinds Web Help Desk

PRICE ON REQUEST

  • Automate ticketing management
  • Centralize your knowledge management
  • Meet your SLAs
  • Relational ticket association to simplify project and task management
  • Native integration with Active Directory and LDAP
  • Measure customer satisfaction

SolarWinds Web Help Desk Demo Video

Is your current help desk solution cumbersome and time consuming? Watch this short video to learn how SolarWinds' web-based help desk & asset management software can streamline your incident management processes. Learn how Web Help Desk® automatically generates tickets from alerts, how to update tickets with notes & FAQs, and how you can automatically discover assets via WMI. SolarWinds help desk tool also bi-directionally integrates with many of SolarWinds' Orion-based products which allows you automatically generate tickets and escalate them based on alert type and severity and to see ticket status and associated notes right in the Orion console

SolarWinds Web Help Desk alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

SolarWinds Web Help Desk Reviews and Ratings

Add Review
User

Shabee haider

Good experience

Overall

23rd January, 2019

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I worked end of the week move at Dcl. Incredible organization extraordinary group captain everybody amicable. Best of all, the framework supports following of transfers and vehicles, with moment cautions through GPS/GPRS reconciliation.
  • Cons -
  • No Cons
User

Soumitra Bhowmik

Great site and great service

Overall

7th August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I ordered a software from Techjockey. I expected it to come in the form of a CD to download. In fact, having queried this, I received a phone call explaining that I would simply have to download a code. Well I did and the downloading process was totally idiot proof. The customer service is excellent and I would recommend Techjockey to anyone.
  • Cons -
  • No Cons

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