WordPress chat plug-ins increase user engagement on websites through group chats, private messaging and chat rooms. Live chat website plugin software is of great use to businesses for connecting with new as well as existing customers and improving sales track records.
Today, people rely more on website chat support to connect directly to gather more info about any product or service. This has put WordPress live chat plugin free and paid ones on a pedestal. Businesses have benefitted and continue to do so from such chat for WordPress support by conversing directly with customers regarding queries, responses, buying information, etc.
What are the Key WordPress Live Chat Plugin Features
Website plugins for WordPress offer a crucial online support to businesses for talking about their products and services directly with potential customers. Some of the key features that make WordPress live chat plugins so useful are:
- Pop-up chats
Pop up chats are interactive mechanisms to engage with customers, clients and users online. Private or public, such chats provide the luxury of browsing the website and chatting with sales representatives simultaneously.
- Chat moderation
Chat moderation is meant for making chat conversations clean without interference from any unruly elements. The settings option in live chat plugins have this chat moderation feature attached to them, which can be enabled for even preventing spamming of URL addresses.
- Theme customisation
This is perhaps the most widely used feature of a wp live chat support. Businesses use these personalisation tools to set widgets based on multiple colour themes available. Even the screen layout of the business page and chat page can be customised as per the screen size and layout of the business plan.
- File sharing
You can shares files in the form of documents, videos, images and pictures with others either privately or publicly through the available best chat plugin for WordPress.
- Chat logs
Not just website moderators but also customers have the advantage of accessing chat logs for retrieving important information. Most chat plugins for website are short code enabled that provide for this feature.
- Single sign-on
Visitors accessing a website don't have to go through another login process to start chatting. Sign in into a website is well enough to start the chat process.
How to Find the Best Live Chat Website Plugin for WordPress?
WordPress plugins offer support features for fruitful online conversations with clients and customers alike. If you are looking for WordPress chat plugins, then try ensuring that they have the following capabilities enabled within them:
- Integrated widgets
Integrated widgets let you adjust the colour scheme of your web page as well as layout of the chat page to interact with website visitors in multiple languages. This tool further becomes handy when you are offline, and notifications can be sent to customers for leaving their email addresses for answering their queries.
- Track visitors
Visitor tracking and automated messaging go hand in hand. Keep a track of customers that visit your website and send them preconfigured messages to start chatting for increasing sales as well as expanding customer base.
- Ticketing system
When no operator or sales representative is available online, ticketing system can be deployed for handling customer queries. The system enables a chat box at the end of the chat page along with ratings and share buttons to ensure a 24/7 customer support service. Chat boxes send quick messages such as the 'customer support representative will get in touch with you shortly,' etc. to ensure continuous interactions with the customers.
- Transcript history
Most WPlive chat platforms support chatting with multiple users at the same time. Site owners should thus be able to revisit transcript history any time for recognising specific queries, product requests or customer complaints.
- Embedded Chatroom
Create chatrooms for different pages and get access to peer to peer as well as group chats. Then there are further features that enable a more interactive chat process such as typing indicators, read receipts and chatbots for sending announcements.
- Group Chat
Group chats in public and private mode supports both audio as well as video call formats. Group chatting is a convenient option for connecting with visitors on a website. It is possible to not just chat in groups but also chat individually with specific persons/customers.
- Browser based Mobile Chat App
Use your smartphone, tablet and mobile devices to access embed chats and pop up chats. All you got to do is add the live chat widget on the screen device and start using the same for managing incoming chats, even calls.
15 Best Live Chat Website Plugins for WordPress in 2020
- Tawk.to
- Zendesk
- Facebook Messenger Plugin WordPress
- Tidio Chat Plugin
- Sendinblue
- WP Live Chat Support
- LiveChat
- Click to Chat for WhatsApp Chat
- PureChat
- HubSpot
- Chaty
- Formilla
- Soch
- JivoChat
- REVE Chat
Once the WordPress chat plugin installation process is complete, you can set up your account to start online conversations with customers around the world. The best live chat plugin for WordPress ensures real-time conversations by integrating with other messaging and social media platforms to make the entire chat experience user friendly and smooth.
Tawk.to
Tawk.to WordPress live chat plugin is a secure, easy to use application used for free wp live chat support. You can monitor the visitors to your website, customizable pages or mobile application and start chatting with them immediately. Multiple agents can interact with visitors on your website to provide real-time support.
Pros:
- Multiple chat features that can be easily implemented on a website
- Mobile application provides direct notifications into your mobile phone
- Quite useful when it comes to marketing activities, which further helps seal various sales deals
- The WPlive chat platform lets its users check for website traffic and manage well the inquiries from customers
Cons:
- Signing out is necessary otherwise the chat window would remain active.
Provides customised chat window: Yes
Premium plans: Tawk.to WordPress chat plugin is available for free.
Provides chat history: Yes
Platforms Supported: iOS, Android, Windows and Mac OSX
Zendesk
Zendesk live chat plugin for WordPress provides chat support to businesses through chat analytics, triggered chats and of course, live chats. The WP live chat support is best for counting website visit statistics and managing customer's orders through Zendesk dashboard. The real time conversation mechanism has proved to be a blessing for businesses so far in getting new orders, expanding the customer base and retaining the existing ones.
Pros:
- Offline mode ensures that messages from customers reach the site admin's email address.
- Converts blog comments into Zendesk tickets
- You can add Zendesk feedback tab on any webpage
- All tickets can be viewed directly from the dashboard
- Allows putting a simple contact form on the dashboard
- Drill down and dig in capabilities to extract customer data for improving performance of a product.
- Multiple formats such as CSV, Excel, PDF or Image for downloading customer data.
- Drag and drop editing to build custom charts.
- Provides all customer data and conversation history at a single platform
- helps connect proactively with website visitors and ensure higher conversion rate.
Cons:
- WordPress live chat support for Zendesk can include more metrics to track the performance of your agents in real-time.
Provides customised chat window: Yes
Premium plans: WordPress chat plugins for Zendesk is completely free.
Provides chat history: Yes
Facebook Chat Plugin
Start chat processes on your website by integrating Facebook Chat Plugin with Messenger live. Compatible with all mobile devices and desktop applications, the live chat WordPress platform supports different types of message templates- text, video, GIFs, generic, graph and quick replies.
Pros:
- Customers too have access to the chat history.
- Chat transcripts are created in the Messenger account of customers.
- Easy pop ups with coupons, timer and custom images help in adding new customers.
- Header bar that specifically highlights new offers and deals.
- Social buttons for connecting with new customers.
- Allows setting FAQs and auto replies to connect with customers during the off hours
- Also, you can specify the hours of availability.
Cons:
- No support for messenger in-app browsers.
Provides customised chat window: Yes
Premium plans: The Official Facebook chat plugin for WordPress is completely free.
Provides chat history: Yes
Tidio
Tidio WordPress chat plugin simplifies customer-business interaction processes through support options as live chat, messenger chats and email messages. The WordPress live chat plugin’s free version as well premium membership plan has the chat bot support, an AI powered feature to connect instantly with the customer.
Pros:
- Fast customer support and easy to install.
- Email, chats and Facebook messenger integrations.
- Attractive chat widget design.
- Tracking visitors on your website
- Support for over 180 languages
- Offline forms to receive email notifications from customers/clients
Cons:
Inaccurate validation messages at times.
Provides customised chat window: Yes
Premium plans: Aside from a WordPress chat plugin free trial plan, Tidio's professional plan is available for around ₹700/month.
Provides chat history: Yes
Sendinblue
Sendinblue WordPress chat plugin manages contacts in the plug-in itself for connecting with customers/clients directly. The live chat WordPress tool performs the additional function of providing campaigning support to businesses by helping them create and market email campaigns.
Pros:
- Drag and drop editors are convenient marketing tools.
- Design rendering tests make the chat plugin for website compatible with multiple devices.
- Accurate tracking and optimisation for gathering customer support.
- Businesses can greatly benefit from accurate reporting of all transactional emails.
- Possible to store records of the contacts for future communication.
Cons:
- Tutorial steps for custom events missing
- Option for automatically posting a link on social media missing
Provides customised chat window: Yes
Pricing plan:
Plugin is available for free of cost for up to nine thousand emails. Beyond this, a monthly plan is available for ₹558, which is for up to forty thousand emails.
Provides chat history: Yes
WP Live Chat Plugin
WP-LIVE Chat Plugin helps initiate live chat with customers and agents in real time. The live chat website plugin freely lets business owners take advantage of such multiple advantages offered by the WordPress live chat plugin, suchas agent to agent chats, data triggers, reporting and customer ratings.
Pros:
- There are instant desktop notifications provided for every new live chat visitor.
- To the chat window, you can apply interesting animations.
- 3CX live chat servers for receiving/sending chats.
- You can edit field for texts and chat box colours.
- Easy to transfer chats to other agents.
Cons:
- Direct integration to services seems to be missing
Provides customised chat window: Yes
Premium plans: No registration fee needs to be paid as the chat for WordPress tool is available for free.
Provides chat history: Yes
LiveChat
Highlight your brand through LiveChat WordPress chat plugin. It provides the omnichannel messaging platform to communicate with customers and clients across the globe. You can create elegant product cards through this WP live chat support and increase the conversion rate with live interaction with customers. This live chat website plugin features a tracking option for checking sales and targets achieved so far by your support agents.
Pros:
- The multitasking service tool is easy to use.
- Real-time tracking for web traffic available.
- In-built ticketing system and agent efficiency analysis for solving customer issues.
- End users can control number of chats per agent.
- Integration with social media pages to maximize the brand’s reach.
- Mobile compatible chat widgets
- Compatible with different WordPress site builders like Elementor Page Builder, WordPress Page Builder, etc.
Cons:
- Managerial tools for monitoring chats could have been user friendly.
Provides customised chat window: Yes
Premium plans: WordPress live chat plugin is free for LiveChat users.
Provides chat history: Yes
WhatsApp Click to Chat
WhatsApp Click to Chat functions by creating a WhatsApp link for embedding it on a website for business and personal use. Once you are done with the chat link completion process, just enter the recipient’s phone number and click on send. The WordPress live chat plugin is used widely as a mobile application to respond to customer orders and queries.
Pros:
- Send messages to contact numbers that are not saved on your mobile.
- Chats can be made interesting through one click option for sending images, videos and pictures.
- It is possible to control the devices that can see the chats.
- Available for both mobile and PC
- You can create a customized text field with a pre-filled message
Cons:
- Click to Chat can only be used for individual messages and not group ones.
Provides customised chat window: Yes
Premium plans: The WordPress chat plugin for WhatsApp Click to Chat is available for free.
Provides chat history: Yes
PureChat
Use the PureChat WordPress live chat plugin for getting in touch with customers at a time when users prefer online mode of communication than telephonic ones. With customisable widgets and unlimited chat options available, you can use the chat plugin for website on both Android and iOS devices. WordPress live chat plugin freely allows end users to automate processes such as lead capture, payment and appointment scheduling processes.
Pros:
- Quick and easy to install the plug-ins.
- Create interesting email campaigns for new customer support.
- Report on web traffic and customer responses.
- To the chat widgets, end users can add customer address and phone numbers.
Cons:
- No option available currently to check for trollers who send unauthentic messages.
Provides customised chat window: Yes
Premium plans: Start using PureChat live chat plugin for free.
Provides chat history: Yes
HubSpot
HubSpot WordPress chat plugin captures, organises and engages visitors to a website through live chats, email forms as well as marketing analytics. You can easily segment your contacts into lists for live conversations and form submission. You are also free to take advantage of chatbots available for automating lead capture and support.
Pros:
- Landing pages, social media blogging, forms and web pages are all available in one centralised location.
- Analytics system to route and collect forms is easy.
- Template design has data tables available for ease of use in managing customer/sales data.
Cons:
- For complex sales processes, the plugin ‘s features are a bit inflexible.
Provides customised chat window: Yes
Premium plans: ₹18,150 is the charge you would need to pay for HubSpot starter pack, and you can use live chat plugin for WordPress for free.
Provides chat history: Yes
Chaty
Manage customer support, leads and calls through Chaty WP live chat support plugin. Chaty further provides features like you can choose from over fifteen social media channels to communicate with a business or its sales team. HEX code for customising widgets and tracking through Google analytics are the other benefits offered by the chat plugin for website.
Pros:
- Personalise the look and feel of widgets by altering their size and proportion.
- You are free to reconfigure each message and its subject.
- Country targeting and custom location for connecting with targeted customer group.
- QR code for all chat processes.
Cons:
- Software installation process is difficult at times.
Provides customised chat history: Yes
Premium plans: Benefit from advanced features offered by Chaty live chat website plugin for free.
Provides chat history: Yes
Formilla
Formilla is one of the best live chat plugins for WordPress for real time customer interaction processes. The WordPress chat plugin aside from providing multiple language support, also features AI technology in its interface for targeted emails and in app messaging.
Pros:
- Tagging option for customers that offer great business prospects.
- Filters available to identify target contacts immediately.
- Hashtag shortcuts for fast responding to messages.
- The WordPress live chat plugin displays key details of the viewers that have visited your page.
Cons:
- Premium plans are expensive and not pocket friendly.
Provides customised chat window: Yes
Premium plans: It offers both free & premium services.The Starter pack is available at a monthly price of ₹ 757 based on a two-year term.
Provides chat history: Yes
Soch
Connect with new customers and stay in touch with the existing ones through SOCH chat for WordPress plugin support. With multiple accounts support and fully responsive design, you can make your website chat box enabled in simple steps. Customise different messages for online and offline mode.
Pros:
- Compatible with PC, tablet and iOS devices, the plugin's responsive designs fit itself to the interface and layout of the screen.
- Documentation support is available for installing and setting up Plugin with ease.
- Business or website owners can set time for responding to customer queries and messages.
- This WordPress chat plugin can be used on multiple web browsers as Chrome, Safari, Edge, Opera and Firefox.
Cons:
- Dashboard could have been more organised.
Provides customised chat window: NA
Premium plans: Available on request from the software's official website.
Provides chat history: Yes
JivoChat Live Chat
JivoChat Live Chat WordPress chat plugin offers versatile real time chatting capabilities for helping connect users with businesses and their sales personnel. Track visitors and initiate conversations with them in a matter of few minutes. This WordPress live chat tool ensures fast loading so that there are no lags on the website.
Pros:
- Monitor visitors on your website with the help of various available triggers.
- Automatic translator for connecting with global audience.
- Call instantly to ensure customer queries are properly answered.
- API, Webhooks and Mobile SDK integration.
- Facebook integration is also available.
- Receive emails directly from clients
- PBX features to directly receive calls and SMSs
Cons:
- Call back functionality sometimes fails when there are network errors.
Provides cutomised chat history: Yes
Premium plans: This WordPress live chat plugin is available for free.
Provides chat history: Yes
REVE Chat
Reve Chat WordPress live chat plugin enhances customer support through live chat systems, video chats, voice calls and co-browsing. Personalise the look and feel of the chat page for mobile devises and multiple web browsers. Use the friendly dashboard to manage multiple chats at the same time. Maximise customer engagement through REVE Chat wp plugin as it also offers Viber and Facebook messaging options.
Pros:
- A simple solution without the hassle of handling complicated features.
- The video and voice calling set-up is interactive.
- Instant support for customers from live agents.
- Visitor analytics to gather information so that they can be sent product lists and details as per their country of residence, regional preferences, etc.
Cons:
- There is no feature available for email onboarding or ticketing system.
Provides customised chat window: Yes
Premium plans: You can use the free trial version before opting for standard, advanced or enterprise plans. The advanced version costs around ₹1,892/month whereas information regarding enterprise plans can be accessed by contact the software’s official website.
Provides chat history: Yes
Summary
Deploy WordPress chat plugins to instantly garner more customer support for your business as well as achieving higher sales pitch on a regular basis.
