WordPress chat plug-ins increase user engagement on websites through group chats, private messaging, and chat rooms. Live chat website plugin software is of great use to businesses for connecting with new as well as existing customers and improving sales track records.
Today, people rely more on website
chat support to connect directly to gather more info about any product or
service. This has put WordPress live chat plugin free and paid ones on a
pedestal. Businesses have benefitted and continue to do so from such chat for
WordPress support by conversing directly with customers regarding queries,
responses, buying information, etc.
What are the Key Features of WordPress Live Chat Plugin?
Website plugins for WordPress offer
a crucial online support to businesses for talking about their products and
services directly with potential customers. Some of the key features that make WordPress
live chat plugins so useful are:
Pop-up
chats
Pop up chats are interactive
mechanisms to engage with customers, clients and users online. Private or
public, such chats provide the luxury of browsing the website and chatting with
sales representatives simultaneously.
Chat
moderation
Chat moderation is meant for making
chat conversations clean without interference from any unruly elements. The
settings option in live chat plugins have this chat moderation feature attached
to them, which can be enabled for even preventing spamming of URL addresses.
Theme
customisation
This is perhaps the most widely
used feature of a wp live chat support. Businesses use these personalisation
tools to set widgets based on multiple colour themes available. Even the screen
layout of the business page and chat page can be customised as per the screen
size and layout of the business plan.
File
sharing
You can shares files in the form of
documents, videos, images and pictures with others either privately or publicly
through the available best chat plugin for WordPress.
Chat
logs
Not just website moderators but
also customers have the advantage of accessing chat logs for retrieving
important information. Most chat plugins for website are short code enabled
that provide for this feature.
Single
sign-on
Visitors accessing a website don’t
have to go through another login process to start chatting. Sign in into a
website is well enough to start the chat process.
How to Find the Best Live Chat Website Plugin for WordPress?
WordPress plugins offer support
features for fruitful online conversations with clients and customers alike. If
you are looking for WordPress chat plugins, then try ensuring that they have
the following capabilities enabled within them:
Integrated
widgets
Integrated widgets let you adjust
the colour scheme of your web page as well as layout of the chat page to
interact with website visitors in multiple languages. This tool further becomes
handy when you are offline, and notifications can be sent to customers for
leaving their email addresses for answering their queries.
Track
visitors
Visitor tracking and automated
messaging go hand in hand. Keep a track of customers that visit your website
and send them preconfigured messages to start chatting for increasing sales as
well as expanding customer base.
Ticketing
system
When no operator or sales
representative is available online, ticketing system can be deployed for
handling customer queries. The system enables a chat box at the end of the chat
page along with ratings and share buttons to ensure a 24/7 customer support
service. Chat boxes send quick messages such as the ‘customer support
representative will get in touch with you shortly,’ etc. to ensure continuous
interactions with the customers.
Transcript
history
Most WPlive chat platforms support
chatting with multiple users at the same time. Site owners should thus be able
to revisit transcript history any time for recognising specific queries,
product requests or customer complaints.
Embedded Chatroom
Create chatrooms for different
pages and get access to peer to peer as well as group chats. Then there are
further features that enable a more interactive chat process such as typing
indicators, read receipts and chatbots for sending announcements.
Group Chat
Group chats in public and private
mode supports both audio as well as video call formats. Group chatting is a
convenient option for connecting with visitors on a website. It is possible to
not just chat in groups but also chat individually with specific persons/customers.
Browser based Mobile Chat App
Use your smartphone, tablet and
mobile devices to access embed chats and pop up chats. All you got to do is add
the live chat widget on the screen device and start using the same for managing
incoming chats, even calls.
16 Best Live Chat Website Plugins for WordPress in 2022
Once the WordPress chat plugin installation process is complete, you can set up your account to start online conversations with customers around the world. The best live chat plugin for WordPress ensures real-time conversations by integrating with other messaging and social media platforms to make the entire chat experience user friendly and smooth.
Tawk.to
Tawk.to WordPress live chat plugin is a secure, easy to use application used for free wp live chat support. You can monitor the visitors to your website, customizable pages or mobile application and start chatting with them immediately. Multiple agents can interact with visitors on your website to provide real-time support.
Tawk.to Pros and Cons
Multiple chat features that can be easily implemented on a website
Mobile application provides direct notifications into your mobile phone
Quite useful when it comes to marketing activities, which further helps seal various sales deals
The WPlive chat platform lets its users check for website traffic and manage well the inquiries from customers
Signing out is necessary otherwise the chat window would remain active.
Provides customised chat window: Yes
Premium plans: Tawk.to WordPress chat plugin is
available for free.
Provides chat history: Yes
Platforms Supported: iOS, Android, Windows and Mac OSX
Zendesk live chat plugin for WordPress provides chat support to businesses through chat analytics, triggered chats and of course, live chats. The WP live chat support is best for counting website visit statistics and managing customer’s orders through Zendesk dashboard. The real time conversation mechanism has proved to be a blessing for businesses so far in getting new orders, expanding the customer base and retaining the existing ones.
Zendesk Pros and Cons
Offline mode ensures that messages from customers reach the site admin’s email address.
Converts blog comments into Zendesk tickets
You can add Zendesk feedback tab on any webpage
All tickets can be viewed directly from the dashboard
Allows putting a simple contact form on the dashboard
Drill down and dig in capabilities to extract customer data for improving performance of a product.
Multiple formats such as CSV, Excel, PDF or Image for downloading customer data.
Drag and drop editing to build custom charts.
Provides all customer data and conversation history at a single platform
helps connect proactively with website visitors and ensure higher conversion rate.
WordPress live chat support for Zendesk can include more metrics to track the performance of your agents in real-time.
Provides customised chat window: Yes
Premium plans: WordPress chat plugins for
Zendesk is completely free.
Provides chat history: Yes
FreshChat
Freshchat WordPress live chat plugin has been developed for sales teams to serve existing customers and engage with new customers through your WordPress website. FreshChat WordPress plugin helps with pre-set targeted messaging, which is essential to track the interest of website visitors.
Freshchat is not just like any other website bot. It helps boost
sales by capturing the attention of website visitors and qualifying their
interests. Freshchat WP live chat plugin helps understand the context of any
lead to make smarter conversions.
The software comes with SmartPlugs which can be used to export data from external CRM applications. It also provides the option of creating campaigns to retain and engage existing users. This live chat website plugin software supports segmentation of chats on the basis of topic, thus improving accessibility.
FreshChat Pros and Cons
Freshchat WordPress plugin is easy to implement.
Freshchat supports customization.
Simpler to engage with new clients as well as existing clients.
The software provides seamless integration with third party CRM applications
Some users might find integration with third party chat apps such as WhatsApp or Telegram difficult
Provides customised chat window: Yes
Premium plans: You can install Freshchat plugin by going to the
WordPress admin area. However, the widget code will be shared to your Freshchat
software account.
Freshchat software is available for a monthly price of ₹999 and annual price of ₹1399 on Techjockey.
Provides chat history: Yes
Facebook Chat Plugin
Start chat processes on your
website by integrating Facebook Chat Plugin with Messenger live. Compatible
with all mobile devices and desktop applications, the live chat WordPress
platform supports different types of message templates- text, video, GIFs,
generic, graph and quick replies.
Facebook Chat Plugin Pros and Cons
Customers too have access to the chat history.
Chat transcripts are created in the Messenger account of customers.
Easy pop ups with coupons, timer and custom images help in adding new customers.
Header bar that specifically highlights new offers and deals.
Social buttons for connecting with new customers.
Allows setting FAQs and auto replies to connect with customers during the off hours
Also, you can specify the hours of availability.
No support for messenger in-app browsers.
Provides customised chat window: Yes
Premium plans: The Official Facebook chat plugin
for WordPress is completely free.
Tidio WordPress chat plugin
simplifies customer-business interaction processes through support options as
live chat, messenger chats and email messages. The WordPress live chat plugin’s
free version as well premium membership plan has the chat bot support, an AI
powered feature to connect instantly with the customer.
Tidio Pros and Cons
Fast customer support and easy to install.
Email, chats and Facebook messenger integrations.
Attractive chat widget design.
Tracking visitors on your website
Support for over 180 languages
Offline forms to receive email notifications from customers/clients
Inaccurate validation messages at times.
Provides customised chat window: Yes
Premium plans: Aside from a WordPress chat plugin free trial plan, Tidio’s professional plan is available for around ₹700/month.
Sendinblue WordPress chat plugin
manages contacts in the plug-in itself for connecting with customers/clients
directly. The live chat WordPress tool performs the additional function of
providing campaigning support to businesses by helping them create and market email
campaigns.
Sendinblue Pros and Cons
Drag and drop editors are convenient marketing tools.
Design rendering tests make the chat plugin for website compatible with multiple devices.
Accurate tracking and optimisation for gathering customer support.
Businesses can greatly benefit from accurate reporting of all transactional emails.
Possible to store records of the contacts for future communication.
Tutorial steps for custom events missing
Option for automatically posting a link on social media missing
Provides customised chat window: Yes
Pricing plan:
Plugin is available for free of cost for up to nine thousand emails. Beyond this, a monthly plan is available for ₹558, which is for up to forty thousand emails.
WP-LIVE Chat Plugin helps initiate
live chat with customers and agents in real time. The live chat website plugin
freely lets business owners take advantage of such multiple advantages offered
by the WordPress live chat plugin, suchas agent to agent chats, data triggers,
reporting and customer ratings.
WP Live Chat Plugin Pros and Cons
There are instant desktop notifications provided for every new live chat visitor.
To the chat window, you can apply interesting animations.
3CX live chat servers for receiving/sending chats.
You can edit field for texts and chat box colours.
Easy to transfer chats to other agents.
Direct integration to services seems to be missing
Provides customised chat window: Yes
Premium plans: No registration fee needs to be paid
as the chat for WordPress tool is available for free.
Highlight your brand through
LiveChat WordPress chat plugin. It provides the omnichannel messaging platform
to communicate with customers and clients across the globe. You can create
elegant product cards through this WP live chat support and increase the conversion
rate with live interaction with customers. This live chat website plugin features
a tracking option for checking sales and targets achieved so far by your
support agents.
LiveChat Pros and Cons
The multitasking service tool is easy to use.
Real-time tracking for web traffic available.
In-built ticketing system and agent efficiency analysis for solving customer issues.
End users can control number of chats per agent.
Integration with social media pages to maximize the brand’s reach.
Mobile compatible chat widgets
Compatible with different WordPress site builders like Elementor Page Builder, WordPress Page Builder, etc.
Managerial tools for monitoring chats could have been user friendly.
Provides customised chat window: Yes
Premium plans: WordPress live chat plugin is
free for LiveChat users.
WhatsApp Click to Chat functions by creating a WhatsApp link for embedding it on a website for business and personal use. Once you are done with the chat link completion process, just enter the recipient’s phone number and click on send. The WordPress live chat plugin is used widely as a mobile application to respond to customer orders and queries.
WhatsApp Click to Chat Pros and Cons
Send messages to contact numbers that are not saved on your mobile.
Chats can be made interesting through one click option for sending images, videos and pictures.
It is possible to control the devices that can see the chats.
Available for both mobile and PC
You can create a customized text field with a pre-filled message
Click to Chat can only be used for individual messages and not group ones.
Provides customised chat window: Yes
Premium plans: The WordPress chat plugin for
WhatsApp Click to Chat is available for free.
Use the PureChat WordPress live
chat plugin for getting in touch with customers at a time when users prefer
online mode of communication than telephonic ones. With customisable widgets
and unlimited chat options available, you can use the chat plugin for website
on both Android and iOS devices. WordPress live chat plugin freely allows end
users to automate processes such as lead capture, payment and appointment
scheduling processes.
PureChat Pros and Cons
Quick and easy to install the plug-ins.
Create interesting email campaigns for new customer support.
Report on web traffic and customer responses.
To the chat widgets, end users can add customer address and phone numbers.
No option available currently to check for trollers who send unauthentic messages.
Provides customised chat window: Yes
Premium plans: Start using PureChat live chat plugin for free.
HubSpot WordPress chat plugin
captures, organises and engages visitors to a website through live chats, email
forms as well as marketing analytics. You can easily segment your contacts into
lists for live conversations and form submission. You are also free to take
advantage of chatbots available for automating lead capture and support.
HubSpot Pros and Cons
Landing pages, social media blogging, forms and web pages are all available in one centralised location.
Analytics system to route and collect forms is easy.
Template design has data tables available for ease of use in managing customer/sales data.
For complex sales processes, the plugin ‘s features are a bit inflexible.
Provides customised chat window: Yes
Premium plans: ₹18,150 is the charge you would need to pay for HubSpot starter pack, and you can use live chat plugin for WordPress for free.
Manage customer support, leads and
calls through Chaty WP live chat support plugin. Chaty further provides features
like you can choose from over fifteen social media channels to communicate with
a business or its sales team. HEX code for customising widgets and tracking
through Google analytics are the other benefits offered by the chat plugin for
website.
Chaty Pros and Cons
Personalise the look and feel of widgets by altering their size and proportion.
You are free to reconfigure each message and its subject.
Country targeting and custom location for connecting with targeted customer group.
QR code for all chat processes.
Software installation process is difficult at times.
Provides customised chat history: Yes
Premium plans: Benefit from advanced features
offered by Chaty live chat website plugin for free.
Formilla is one of the best live chat plugins for WordPress for real time customer interaction processes. The WordPress chat plugin aside from providing multiple language support, also features AI technology in its interface for targeted emails and in app messaging.
Formilla Pros and Cons
Tagging option for customers that offer great business prospects.
Filters available to identify target contacts immediately.
Hashtag shortcuts for fast responding to messages.
The WordPress live chat plugin displays key details of the viewers that have visited your page.
Premium plans are expensive and not pocket friendly.
Provides customised chat window: Yes
Premium plans: It offers both free & premium services.The Starter pack is available at a monthly price of ₹ 757 based on a two-year term.
Connect with new customers and stay in touch with the existing ones through SOCH chat for WordPress plugin support. With multiple accounts support and fully responsive design, you can make your website chat box enabled in simple steps. Customise different messages for online and offline mode.
Soch Pros and Cons
Compatible with PC, tablet and iOS devices, the plugin’s responsive designs fit itself to the interface and layout of the screen.
Documentation support is available for installing and setting up Plugin with ease.
Business or website owners can set time for responding to customer queries and messages.
This WordPress chat plugin can be used on multiple web browsers as Chrome, Safari, Edge, Opera and Firefox.
Dashboard could have been more organised.
Provides customised chat window: NA
Premium plans: Available on request from the
software’s official website.
Provides
chat history: Yes
JivoChat Live Chat
JivoChat Live Chat WordPress chat plugin offers
versatile real time chatting capabilities for helping connect users with
businesses and their sales personnel. Track visitors and initiate conversations
with them in a matter of few minutes. This WordPress live chat tool ensures
fast loading so that there are no lags on the website.
JivoChat Live Chat Pros and Cons
Monitor visitors on your website with the help of various available triggers.
Automatic translator for connecting with global audience.
Call instantly to ensure customer queries are properly answered.
API, Webhooks and Mobile SDK integration.
Facebook integration is also available.
Receive emails directly from clients
PBX features to directly receive calls and SMSs
Call back functionality sometimes fails when there are network errors.
Provides cutomised chat history: Yes
Premium plans: This WordPress live chat plugin is available for free.
Reve Chat WordPress
live chat plugin enhances customer support through live chat systems, video
chats, voice calls and co-browsing. Personalise the look and feel of the chat
page for mobile devises and multiple web browsers. Use the friendly dashboard
to manage multiple chats at the same time. Maximise customer engagement through
REVE Chat wp plugin as it also offers Viber and Facebook messaging options.
REVE Chat Pros and Cons
A simple solution without the hassle of handling complicated features.
The video and voice calling set-up is interactive.
Instant support for customers from live agents.
Visitor analytics to gather information so that they can be sent product lists and details as per their country of residence, regional preferences, etc.
There is no feature available for email onboarding or ticketing system.
Provides customised chat window: Yes
Premium plans: You can use the free trial version before opting for standard, advanced or enterprise plans. The advanced version costs around ₹1,892/month whereas information regarding enterprise plans can be accessed by contact the software’s official website.