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Acquire

Brand : Acquire

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₹ 3,500 excl. GST

₹ 4,130 incl. GST

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Acquire is a customer communication platform that helps businesses manage live chat, video calls, voice calls, co-browsing, and screen sharing for sales and support. ...Read more

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Acquire Software Pricing, Features & Reviews

What is Acquire?

Acquire is a comprehensive and dynamic Live Chat Software designed to bridge the communication gap between businesses and their customers. It moves beyond simple text-based chat to offer a unified digital engagement platform. The software integrates live video assistance, one-way video calls, voice calls, and text chat into a single, intuitive workspace. What sets Acquire apart are its powerful collaborative tools, including co-browsing and screen sharing, which allow support agents to see exactly what their customers see and guide them in real-time. This client management solution is enhanced with features like instant file sharing, speech recognition, and in-depth business analytics, making it a robust tool for boosting sales, streamlining support, and gaining actionable insights into customer interactions.

Why Choose Acquire?

  • Boost Sales and Conversions: By engaging website visitors with proactive chat, voice, or even video calls, sales teams can answer questions instantly, overcome objections, and guide potential customers through the purchasing process, significantly increasing conversion rates.
  • Enhance Customer Support: The co-browsing feature is a game-changer for support teams. Agents can view and interact with a user's screen to resolve complex issues quickly, reducing frustration and improving first-contact resolution rates.
  • Unified Customer View: Acquire consolidates all communication channels into a single timeline, giving agents a complete history of a customer's interactions. This context allows for more personalized and effective support without requiring the customer to repeat themselves.
  • Data-Driven Decisions: With built-in analytics and reporting, managers can track key performance indicators, monitor agent productivity, and analyze customer satisfaction trends. These insights are crucial for optimizing support strategies and improving overall service quality.

Advanced Features of Acquire

  • Live Video & Voice Calls: Instantly escalate a text chat to a high-definition video or voice call directly within the chat widget, providing a more personal and human touch to resolve complex inquiries.
  • Interactive Co-browsing: Securely view and interact with a customer's web browser tab in real-time. Agents can highlight elements, click for the user, and fill out forms, providing unparalleled hands-on guidance without any downloads or installations.
  • Smart Workflow Automation: Acquire's workflow engine automates conversation routing, prioritization, and queue management, helping the right conversations reach the right agent faster. AI-powered bot capabilities are on Acquire's product roadmap.
  • Unified Workspace: Agents can manage conversations from multiple channels, including live chat, video, voice, and social media, all from a single, streamlined dashboard, improving efficiency and response times.
  • Multilingual Support: Break down language barriers and cater to a global audience. The platform supports multiple languages, ensuring you can communicate effectively with customers from around the world.

Key Capabilities of Acquire

  • Real-Time Communication:
    • Live Chat: Engage website visitors with instant text-based conversations.
    • Video & Voice: Offer face-to-face or direct voice communication for personalized support.
  • Collaborative Support Tools:
    • Co-browsing & Screen Sharing: Guide users visually and interactively through your website or application.
    • Instant File Sharing: Securely exchange documents, screenshots, and other files within the chat interface.
  • Automation and Intelligence:
    • AI Chatbots: Automate routine tasks and provide instant answers to common queries.
    • Business Analytics: Generate detailed reports on chat volume, agent performance, and customer satisfaction.

How to Use Acquire?

  1. Integration: Begin by adding the Acquire JavaScript snippet to your website or integrating it into your mobile application.
  2. Customization: Configure the look and feel of the chat widget to match your brand identity. Set up automated greetings, business hours, and pre-chat forms.
  3. Workflow Setup: Design chatbot conversation flows to handle common inquiries and define routing rules to ensure customers are connected to the right department or agent.
  4. Agent Onboarding: Train your team on the unified agent dashboard, demonstrating how to use advanced features like co-browsing and video chat to their full potential.
  5. Engage & Analyze: Go live and begin engaging with customers. Continuously monitor the analytics dashboard to track performance and refine your customer engagement strategy over time.

Acquire Pricing

Acquire pricing details are available on request on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Acquire Pricing & Plans

Team
  • Live Chat
  • Video Call
  • Voice Call
  • Unified Workspace
  • Multilingual Support
  • AI Chatbot
  • Option(s)
    • Users (User(s))
    • Monthly (Month(s))

Calculated Price (Exclusive of all taxes)

3500

Acquire Features

  • icon_check Live Chat Enables real-time text conversations on your website to provide instant support and capture leads as they browse your pages now.
  • icon_check Video Call Permits agents to launch high-definition, one-way or two-way video sessions directly in the browser for a human touch today.
  • icon_check Voice Call Integrates cloud-based VoIP to allow agents to transition from a chat to a crystal-clear audio call with a single click now.
  • icon_check Unified Workspace Consolidates all customer interactions from email, chat, and social media into one single, chronological timeline for agents.
  • icon_check Multilingual Support Automatically detects and translates visitor messages into the agent's native tongue to bridge global communication gaps now.
  • icon_check AI Chatbot Uses intelligent automation to handle routine queries, qualify leads, and provide 24/7 assistance without needing live staff.
  • icon_check AI Auto Suggestion Analyzes the context of a conversation to recommend the best pre-written responses to agents for faster, accurate replies.
  • icon_check Knowledge Base Centralizes your help articles and FAQs, allowing both customers and bots to find answers through an easy self-service portal.
  • icon_check SLAs & Queue Prioritization Sets time-based response targets and automatically moves high-value or urgent customers to the front of the support queue.
  • icon_check Audit Logs Maintains a permanent, detailed record of every system action and conversation to ensure total transparency and compliance.
  • icon_check Custom roles Permits admins to define granular access permissions for team members based on their specific job functions and seniority.
  • icon_check Sentiment Analysis Employs AI to detect the emotional tone of a customer's message, helping agents tailor their approach to happy or upset users.
  • icon_check Custom Reports Generates tailored visual analytics on team performance, chat volume, and customer satisfaction to drive better strategy.
  • icon_check Dedicated Account Manager Provides a dedicated expert to help your business optimize the platform, resolve issues, and reach your engagement goals.

Acquire Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Customer Support:
  • Language:
  • Ubuntu Windows iOS Android MacOS
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • Email, Live Chat
  • English

Acquire Reviews and Ratings

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Acquire Company Details

Brand Name Acquire
Information Acquire is a unified customer engagement platform that brings all communication, interactions, channels, and tools under one roof.
Founded Year 2018
Director/Founders Amrit Dhangal, Laduram Vishnoi
Company Size 101-500 Employees

Acquire FAQ

A These are some of the key features of Acquire: One Way Video Call Speech Recognition Live Call Recording Instant File Sharing Statistics and Analytics Extensions and Plugins CRM & Analytics and more.
A Acquire has the following typical customers: Startups, Enterprises, Agencies, SMEs, and others.
A Now you can easily manage your contacts by adding them one by one or by uploading your contacts file to the software.
A Acquire is a task management software that gathers responses from the surveys using customer service chatbot and create reports to act on.
A Yes, Acquire does. You do not have to hire expensive agents for night shifts as it provides 24×7 support across the globe, Acquire never sleeps.
A Yes, you will get a demo of Acquire.
A Acquire is a live chat and client management software that provides solutions for customer support including live video assistance, voice calls, text chat, and co-browsing.
A Acquire is ideal for e-commerce businesses, SaaS companies, financial institutions, sales teams, and customer support teams that need to deliver real-time customer communication and support across multiple channels.
A Acquire enables businesses to engage with customers through live chat, video calls, voice calls, and co-browsing to improve support, boost sales, and generate business analytics.
A Acquire pricing details are available on request on techjockey.com.
A Yes, Acquire offers a co-browsing feature that allows agents to view the exact web pages their visitors are on to provide personalized, real-time assistance.
A Yes, the Acquire software includes an AI Chatbot feature to help automate customer support and engagement on your website.
A Yes, Acquire's platform supports direct communication with customers through its live video assistance, one-way video call, and voice call features.
A The Unified Workspace is a feature in Acquire that consolidates different customer communication channels into a single interface for agents to manage interactions efficiently.
A Yes, the software includes a multilingual support feature, enabling businesses to engage with customers from different regions in their native language.

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