Zoho Assist
Price on Request
Zoho Desk
₹900 onwards
Zoho SalesIQ
4.2
Price on Request
Kapture CX
4.2
₹4,000 onwards
Customer support software is a collection of tools and platforms designed to streamline and improve the way businesses assist their customers. It goes beyond just simple ticketing systems and encompasses a variety of features to enhance the customer experience and agent productivity. Read Buyer’s Guide
(Showing 1 - 10 of 34 products)
Brand: Vision Helpdesk
(0 user reviews)
Vision Helpdesk is a customer service software that provides the best-in-class customer support tools to small, mid-sized companies and big enterprises. T... Read More About Vision Helpdesk
₹1,195
Brand: Zoho Corporation
Be the first to reviewZoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and... Read More About Zoho Assist
₹480 /Month
Brand: EasyRewardz Software
Be the first to reviewCollecta by Easyrewardz, an all-in-one customer feedback management software designed to help businesses gain actionable customer insights to know them be... Read More About Easyrewardz Collecta
Price On Request
Brand: Freshworks
Robust customer support software designed for businesses to streamline, automate, and improve their customer support processes with its multichannel suppor... Read More About Freshdesk
₹1,399 /month
Brand: Zoho Corporation
Be the first to reviewZoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The software collects and analyses inte... Read More About Zoho Desk
₹900 /Month
Brand: Zendesk
A modern sales CRM software that helps you close more deals faster.... Read More About Zendesk
$69 /Month
Brand: Zoho Corporation
Zoho SalesIQ is a live chat software for acquiring and managing your sales leads. It helps in boosting your business’s growth. The AI-powered live chat... Read More About Zoho SalesIQ
₹1,140 /Month
Brand: Freshworks
Be the first to reviewFreshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simpl... Read More About Freshworks 360
₹2,799 /Monthly
Brand: RINGCENTRAL
A unified communications platform for businesses, offering messaging, video, phone, and contact center services.... Read More About Ringcentral
$20 /year
Brand: MyOperator Inc
Trusted by 10000+ brands, MyOperator is the India's leading cloud communications solution.... Read More About MyOperator
₹2,499 /Month
Last Updated on : 12 Dec, 2024
Customer Support Software Comparison
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Some of the best customer support tools are Zendesk, Freshdesk, Gorgias and Cayzu.
Here is the list of best CRM tools: Zoho CRM, Bitrix24, Pipedrive and Freshsales CRM.
Freshdesk, Helpshift, LiveAgent and Buffer are the best free customer service platforms.
On an average, you can get a good customer support software like Vision Helpdesk for a price as low as 1410 per month. Freshdesk further costs ?1,651/month and Zoho Desk’s starting price is ?1,062/Month on techjockey.com.
Customer support software helps agents in enhancing their speed and effectiveness of query resolution. Users can also monitor and analyze the efforts of customer support agents and identify areas for improvement.
“The platform is easy to access ,and provides agent monitoring with a smooth UI. Overall satisfied.”
- Ankit patidar
See all Zendesk reviews“extremely helpful team who did everything they could to help solve our issues”
- mitesh Tiwari
See all MyOperator reviewsOctober 3, 2024
Customer Support Software Cost | ||
---|---|---|
Top Customer Support Software | Starting Price | Rating |
Vision Helpdesk | ₹1195.00 | 4.5 |
Freshdesk | ₹1399.00 /month | 4.7 |
Zendesk | $69.00 /Month | 4.6 |
Zoho SalesIQ | ₹1140.00 /Month | 4.2 |
Ringcentral | $20.00 /year | 4.7 |
MyOperator | ₹2499.00 /Month | 4.5 |
Found our list of Customer Support Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
Customer support software is an automated platform used by organizations to manage, organize and track customer requests. It helps in streamlining the entire customer service process and ensures the faster resolution of support tickets. The tool helps provide omnichannel support and provides insightful reports to sales & CRM departments. This software acts as a backbone of businesses as it empowers them to handle multichannel interactions seamlessly. Moreover, users also get the facility of mobile-ready support to resolve issues on the go and update the status in real-time.
Buyers are becoming more demanding every year, especially regarding the quality of customer service that companies provide. Owing to this, businesses across the globe are searching for new ways to keep up with this demand. One of the best methods to develop a better customer service strategy and provide world-class service is to adopt customer support software.
Using this software solution, you can drastically improve the quality of support, centralize the data, streamline communication, and provide accurate and faster resolution. Another benefit of using this software is that it will increase your agent's productivity and provide 24/7 self-help service access to customers.
Customer support software is mainly used by businesses and organizations of various sizes to handle customer inquiries, interactions, and support requests. It is specifically designed to improve the customer service process across industries such as technology, healthcare, hospitality, finance, retail, and many others. Technical support teams, sales teams. customer service teams and several other customer-facing departments prefer to use this software due to its wide range of benefits and features.
Customer service software transforms the way you interact with your customers. Let’s look at some important benefits of using this platform.
Software | Features | Best For |
Vision Helpdesk | Ticketing help desk, Collaboration between staff, Multi-language helpdesk, Secure helpdesk, and many more | Providing customer support, managing IT resources & IT support. |
Zendesk | Live chat, Ticket routing, Tracking & Reporting, Community forums, and automation | Building effective customer experience |
NICE inContact CXone | Knowledge base, Native integrations, Workforce Management, Ticket routing | Cloud-based customer experience platform to manage customer interaction |
Freshdesk | Multi-channel support, Collaboration, Automation, Customer self-service, Ticketing | Effectively respond to incoming queries |
LiveAgent | Social media integration, Live chat, Email ticketing, Voice & video calls | Manage multi-channel customer queries from a single platform |
HubSpot | Conversations inbox, Live chat, Closed ticket reports, Email templates | Connecting with customers & answering their queries |
Groove | Add private notes to discussions, Customize the knowledge base and more | Ideal for startups & small teams, Used for answering inquiries from multiple channels |
Intercom | SLA management, Live chat, Reporting, A/B testing, Product tours, Help center | Business messenger is used for communicating with existing & potential customers |
Gorgias | Magento integration, Social media integration, Satisfaction survey, and more | All-in-one customer support software for SMEs, Startups, SMBs, and Agencies |
Cayzu | Mobile application, App integration, Self-service systems | Multichannel cloud-based helpdesk & ticketing solution |
Here is the list of top customer support software trends you want to keep in mind when you are using or considering using the platform.
When customer support teams are backed by reliable software solutions, they can shift their focus to the bigger picture to provide unforgettable customer experiences. But there is a wide range of customer service software available, hence choosing the right platform for your business can be a challenging task. That's why below we've mentioned some critical points that'll help you find the best software.
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