16 Best Customer Support Software 2021: Reviews, Pricing, Demo| TechJockey.com

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Customer Support Software

Zoho Assist

By Zoho by Target Integration

(1 reviews)

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What is Zoho Assist? Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and requirements. Users can set up unattended remote access in a hassle-free manner and manage clients’ laptops, PCs, servers and mobile devices with ease. It just takes a few seconds to establish safe connectivity, thus speeding up the time and efficiency of the service. Further, Zoho Assist also allows its users to transfer files into the client’s computer during live sessions. It offers the highest security level and all the transfer is encrypted with SSL 256-bit AES encryption. How does Zoho Assist help in providing instant remote support to customers? Zoho Assist helps with remote and multi-monitor support and file transfer. On-Demand Remote Support: With Zoho Assist, you can provide remote support to your employees and clients by accessing their laptop. This kind of support is essentially useful for customer support technicians or IT departments. Multiple Monitor Support: You can access multiple monitors at the same time, thereby, helping with the increased productivity. Additionally, the multi-monitor navigation feature of Zoho Assist allows a user to switch between different monitors on the remote desktop. File Transfer: In a remote support session, actions such as patch updates, software installations, etc., take place that requires file transfers. The software comes with an inbuilt feature to transport files to remote systems without using cloud-based storage devices or USB. The transfer is completely secure with 256-Bit AES encryption. Pricing of Zoho Assist There are five pricing plans available for Zoho Assist software. These are: Remote Support: Under this plan, there are three pricing options- Standard: It comes for ₹333 per month for 1 technician. Professional: This plan is valued at ₹500 a month for 1 technician. Enterprise: The valuation of this plan is ₹833 per month for a technician. Unattended Access: There are two pricing plans available for Unattended Access. These are: Standard: This plan comes for ₹333 per month for 25 unattended computers. Professional: This plan is valued at ₹500 a month for the same number of computers. Please feel free to request a callback. Our sales experts will provide more details about the product. Compatible Platforms for Zoho Assist Zoho Assist supports both desktops as well as mobile versions and is available on all platforms - Windows, iOS, macOS and Android. Benefits of Zoho Assist Out of the several benefits provided by Zoho Assist, some of them are: Scheduled Sessions: With Zoho Assist, users can pre-schedule a support session in accordance with the preferred time mentioned by their client. It sends in timely reminders to its users and their clients. Further, users can cancel or reschedule their sessions in case of any last-minute changes. Advanced Tools: The unattended remote access tool of the software enables you to configure, troubleshoot and take control of your remote assets. Browser-based Console: The software comes inbuilt with a browser-based console to perform a wide range of functions like transferring files between technicians and customers, chatting and switching between monitors, and many more. Instant Chat: The built-in voice, text and video chat service offered by the software enables its users and their clients to stay connected with each other during a remote session. They no longer have to rely on any third party chat window for communication. Multi-monitor Navigation: With the multi-monitor navigation module of the software, users can easily move from one monitor to another with just a click. Thus, boosting their productivity level as a whole. Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their rem... Read More About Zoho Assist

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File Transfer Instant Communication Remote Support +14 More

Freshdesk

By Freshworks

(4 reviews)

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₹1,399.00/month

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What is Freshdesk? Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly. With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them. Unique Features of Freshdesk Here is a quick rundown of features provided by Freshdesk: Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times. With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk. Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base. Pricing of Freshdesk There are 4 different plans for Freshdesk, including: Blossom: This plan comes at a price of Rs. 1399/- per month. It is suitable for small teams. Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams. Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams. Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises. Benefits of Freshdesk: Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software: Freshdesk ticketing systems streamlines all the customer interaction on one platform for easy monitoring and supervision. Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others. Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics. What Customizable Options does Freshdesk Provide? This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaboration with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction. Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdes... Read More About Freshdesk

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Ticket Management Collaboration Multichannel Support +33 More

Zoho Desk

By Zoho by Target Integration

(1 reviews)

Starting Price

₹900.00/Month

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What is Zoho Desk? Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The software collects and analyses interactions from various media such as phone, email, social media, chat, forums and self-service portals and presents them in one place. It provides agents with the right tools to increase their productivity and equip the managers to evaluate and make the right decisions. The Team Feeds feature of Zoho Desk helps teams to collaborate and perform customer relationship management operations seamlessly. It provides a platform where team members can discuss and resolve various customer issues and manage tickets for customer queries efficiently. What is the Zia Feature in Zoho Desk? Zia is a feature that uses Artificial Intelligence to enhance customer service by speaking to the customers and helping them find solutions faster. It identifies the critical aspect of tickets and adds them as tags. With this feature, businesses can also share relevant solutions directly with customers from the knowledge base of the user. Zia notifies the user each time there is any unusual activity in the ticket stream. You can train Zia to perform actions that are specific to your business and monitor its vital statistics from a unified screen. How does Zoho Desk Help in Call Centre Automation? Zoho Desk helps users save a lot of time by automating several customer management functions. The software can assign tickets to the next available agents automatically. It even notifies the customers and agents about the progress made on their tickets and maintains the service levels as well. Zoho Desk can manage complex cross-functional service processes very efficiently. The user can write custom codes to connect modules and other software products. The application also allows the user to collect and store details related to service processes. Zoho Desk Pricing Zoho Desk provides two plans which are both on a monthly basis. Zoho Professional: It comes for a price of Rs. 900/- and is suitable for individuals or small businesses. Zoho Enterprise: This plan comes at a price of Rs. 1800/- and is ideal for organizations and big firms. However, users can get a customized version as per their business requirement and the number of users. You can contact us to get a personalized quote. Benefits of using Zoho Desk Zoho Desk helps the user to manage tickets and to identify the trends and patterns in the workflow. It contributes towards team collaboration effectively and empowers the customers with self-service. At the same time, the software integrates with all the necessary applications required within the business. Zoho Desk comes with a social support feature that helps customers enter their support requests and ask questions to the experts. Customer insights acquired from the software helps the management boost the performance and productivity of the business. Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The... Read More About Zoho Desk

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Ticket Management Call Center Management Social Network +13 More

Zendesk Chat

By Zendesk

(1 reviews)

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What is Zendesk Chat? Zendesk Chat is one of the best live chat software designed for service industries and teams. The software allows organization to use Zendesk to interact with customers in real-time. The live chat software allows businesses to be available always. The modus operandi of Zendesk Chat is to provide an easy and high-standard customer experience through a responsive and no-latency messenger. The live chat software offers proactive engagement and automatically generates a pop-up when a prospective customer visits the website. Zendesk Chat does not limit itself to providing a live chat messenger, the software also offers detailed and insightful live chat analytics. It allows users to check their approach and understand what needs to be changed. Live chat analytics addresses issues concerning agent performance, customer satisfaction, script responses, etc. Why Zendesk Chat is good? Zendesk Chat enables effortless operability that results in high customer satisfaction for service industries. The software is designed to have one the least waiting times for connecting with a chat agent in the industry. Plus, the live chat software integrates with multiple channels for handling large amount of work from a single platform. It boost productivity by streamlining and analysing live chat consistently. Zendesk Chat enables users to set behavior-based triggers for escalation and forwarding to dedicated agents. At the end of chat, customers are enabled to provide feedback through different methods. Features of Zendesk Chat Here is a quick rundown of the features of Zendesk Chat: Triggers Pre-chat forms Offline forms Visitor list Chat ratings File sending Chatbots Real-time monitoring Chat and agent reports Conversation tracking Zendesk Chat Pricing Zendesk Chat is available in three different plans, these are: Team – Rs. 1008/- per agent per month Professional – Rs. 2087/- per agent per month Enterprise – Rs. 4245/- per agent per month Zendesk Chat is one of the best live chat software designed for service industries and teams. The software allows orga... Read More About Zendesk Chat

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Trigger Dashboard Analytics and Reporting +7 More

Zoho SalesIQ

By Zoho by Target Integration

(4 reviews)

Starting Price

₹1,140.00/Month

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What is Zoho SalesIQ? Zoho SalesIQ is a live chat software for acquiring and managing your sales leads. It helps in boosting your business’s growth. The AI-powered live chat software provides a stronger control over how you are managing your potential customers. Zoho SalesIQ facilitates online live chat, tracks visitor movement, and provides analytics of your sales. The live chat software also ensures integration with CRM tools to achieve higher engagement. It works seamlessly and ensures 24*7 engagement with customers with the help of customized chatbots. The AI-powered chat software even gives real-time insights into your leads. Who are the Targeted Users of Zoho SalesIQ? Zoho SalesIQ is made for any organization that has an active sales team to market their service or product. It can be used for customer service, e-commerce, start-ups, financial service firms, travel agencies, real estate companies, educational organizations, restaurants, and eateries. Features of Zoho SalesIQ Zoho SalesIQ offers a wide range of features; here are a few listed for a quick understanding of the software. Geolocation of your visitors Trace the sections of your website visitors visited Personalized chat with automatic translations for wider networking and customer outreach. Visitor activity viewing Website traffic monitoring in real-time Live chatting FAQ set up in chat box for auto-answering. You can make it as wide-ranged as you want Effective lead scoring Integration: Zoho SalesIQ can easily integrate with most of your regular APIs and tools Price of Zoho SalesIQ Zoho SalesIQ is available in three different subscription plans; they are: Zoho SalesIQ Basic – Rs. 1,140/- per month Zoho SalesIQ Basic – Rs. 12,240/- per year Zoho SalesIQ Professional – Rs. 3,540/- per month Zoho SalesIQ Professional – Rs. 38,160/- per year Zoho SalesIQ Enterprise – Rs. 7,740/- per month Zoho SalesIQ Enterprise – Rs. 4,32,720/- per year For further inquiries, please request a call. And our sales team will get in touch with you as soon as possible. Zoho SalesIQ is a live chat software for acquiring and managing your sales leads. It helps in boosting your business�... Read More About Zoho SalesIQ

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Track and engage visitors. Live Chat Software. Visitor insights and lead scoring. +16 More

Kapture CRM

By Adjetter

(6 reviews)

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What is Kapture CRM? Kapture CRM is a customer relationship management software loaded with numerous features that are beneficial for the sales teams or organizations solely focused on sales. This software tracks daily sales workflows and accelerates business-customer interactions. This customer relationship software captures leads from a vast variety of networks. Sales personnel can easily identify the leads and check for their viability for further interaction. Kapture CRM emphasizes on customer interaction through various channels for efficient communication. Who are the targeted customers for Kapture CRM? Kapture CRM software is designed for all types of industries, be it education, hospitality, retail, real estate and travel: Hotels and Resorts FMCG Travel Agencies E-Commerce Media Organizations Healthcare Companies Banking Industry Education Institutes Retail Industry Real Estate Cruise Management Airlines Management Service Professionals What is the price of Kapture CRM? Kapture CRM is available in three different plans, these are: Sales Cloud – Professional – Rs. 1499/- per user per month (billed annually) Sales Cloud – Enterprise – Rs. 2499/- per user per month (billed annually) Service Cloud – Professional – Rs. 1499/- per user per month (billed annually) Service Cloud – Enterprise – Rs. 2499/- per user month (billed annually) Sales + Service Cloud – Professional – Rs. 1499/- per user per month (billed annually) Sales + Service Cloud – Professional – Rs. 2499/- per user per month (billed annually) You can request a call to know more about monthly subscription prices. For more inquiries about Kapture CRM software, please request a call. Our sales team will get in touch with you at the earliest. Kapture CRM is a customer relationship management software loaded with numerous features that are beneficial for the s... Read More About Kapture CRM

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Salesforce Lead Management Lead Distribution Self Service +7 More

Freshworks 360

By Freshworks

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What is Freshworks 360? Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates teams to operate contextually with every single call. It keeps the information of every contact at the agent’s fingertips. The software offers an easy portability system of porting customer information from different systems. Freshworks 360 has an advanced inbound routing engine that allows agents to not miss a single call and fulfil their targets in record time. This feature keeps a thorough record of all the inbound calls attended during the working hours, including holidays. Boosting Inbound Sales Output with Freshworks 360 Freshworks 360 simplifies the task of phone number and call management in real-time. The software manages phone numbers from multiple locations and categorizes them based on geographic locations for easier access. This call center management software enables companies to purchase active phone numbers in over 90 countries and track their usage in real-time. All these tasks can be done from the convenience of a single account. The software allows companies to utilize all the interaction data such as call recordings, notes, email interactions to adapt a productive sales strategy and optimize lead conversion. What features does Freshworks 360 offer? Here are some core features offered by Freshworks 360: Minimization of busy work to drive sales Phone call management Email marketing campaigns Customized reports Advanced call metrics Omnichannel routing Agent availability reports Queue call back Advanced call metrics Smart answer voice bot What is the price of Freshworks 360? The price of Freshworks 360 varies based on the several factors such as the size of the operations, number of employees, etc. Please request a call for further inquiries regarding the software. Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance exp... Read More About Freshworks 360

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Contact Management Call Logging Lead Scoring +7 More

Ringcentral

By RINGCENTRAL

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What is RingCentral? RingCentral is a web-based video conferencing software. That helps its users initiate collaboration, screen sharing, messaging and video/audio calling among their large and small teams in real-time. By using RingCentral, users can assign tasks, update stakeholders and manage multiple projects from any location across the globe. Most importantly, advanced KPIs and intuitive metrics offered by the software helps its users set up automatic alerts for business-related reports. They can download and share those reports with their internal team to facilitate a detailed analysis of individual business metrics. Further, the user’s data is stored within the software’s world-class data centers and servers. The whole system is audited on a monthly basis to ensure maximum security. Why is RingCentral Webinar Software Important For Your Business? RingCentral Webinar software allows its users to host online training, product launch events, executive briefings and sales presentations for 10,000 attendees at a time. They can customize the entry forms, add brand logos and unique questions within the forms as per their business requirements. Moreover, hosting a webinar saves a lot of travel-related expenses for their company. Further, users can add interactive questions and live polls within a webinar to gather their participants’ opinions in real-time. Users also get to record their webinar sessions and share them for further follow-ups, employee training and product briefings. Pricing of RingCentral Video Conferencing Software RingCentral is available as per the following plans and pricing: Essentials: ₹1522.03 per month or individual user Standard: ₹1902.74 per month for individual user Premium: ₹ 2554.14 per month for individual user Ultimate: ₹ 3806.24 per month for individual user You can send us a callback request. Our product experts will assist you regarding RingCentral activation key and license renewal. Compatible Platforms for RingCentral RingCentral is compatible with Windows 7 and later versions MacOS 10.7 and later versions There is a dedicated RingCentral app for Android and iOS users. What are the benefits of using RingCentral? User-friendly: RingCentral features a friendly user interface enabling its users to operate the software in a hassle-free manner without undergoing any vigorous training. Centralized Monitoring System: Admins can manage audio and video calls, webinars, clients and queues using the centralized monitoring system offered by RingCentral. Targeted Reporting: By using RingCentral users get access to advanced metrics and out of the box KPIs which makes targeted reporting a simple process for them. Users can also set up automated email alerts to get notified about important reports in time. Security: The software offers strong access controls, includes built-in support for regulatory requirements and can detect threats and mitigations in real-time. Enterprise-grade video conferencing: By using RingCentral, users get to experience HD quality audio and video conferencing. They can receive or make calls across any global location to connect with clients. Compare Ringcentral With Other Most Popular Instant Messaging Software Ringcentral vs Troop Messenger RingCentral is a web-based video conferencing software. That helps its users initiate collaboration, screen sharing, me... Read More About Ringcentral

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Online Meetings Screen Sharing Call Recording +4 More

MyOperator

By MyOperator

(4 reviews)

Starting Price

₹1,500.00/Month

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What is MyOperator? MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The software is capable of automatically allotting calls to the call operators in real-time. It checks for the operators who are free every time a customer calls. MyOperator enables organizations to integrate it with their ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. This software generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard. What features does MyOperator offer? MyOperator offers the following features: Virtual number Toll-free number Vanity numbers Call recorder Call tracker Push notification reports Live dashboard Live call info Performance reports Multi-level IVR After hours call routing Real-time transfer How does MyOperator work? MyOperator call center software operates in four steps: Customer Call: Caller/potential customer dials the centralized business phone number. Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department. Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status. After Call: Callers can review the calling experience. Managers will get the call reports. The price of MyOperator MyOperator is available in four different plans; they are: Building Business – Rs. 1500/- per month Growing Business – Rs. 3000/- per month Big Business – Rs. 5000/- per month Enterprise – Please request for price For further information regarding this call center management software, please request a call. Our sales team will contact you at the earliest. MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read More About MyOperator

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Choose your business number Analyze your business’s call traffic Connect your callers to the right agent +12 More

WebEngage

By WebEngage

(1 reviews)

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Webengage marketing automation tool captures user profile data and merges with transactional data to create dynamically personalized campaign messages. WebEngage's personalization module comes integrated with multi-channel marketing suite. Increase marketing ROI with email personalization via recommendation engine and personalization software. User profiles, cross-device segmentation, single customer view, personalization, geo-fencing and much more to automate and supercharge your marketing across channels. Product Features Email marketing automation - Retain more users with personalised targeted email marketing. Make your omni-channel marketing more relevant with email automation software. Drive conversions with personalised, contextual and targeted emails. Mobile Push Notifications - Personalised, triggered and contextual push notifications that ensure better engagement, conversion and retention. In-App Messaging - The direct and the most contextual line of communication for your app. Drive engagement with active mobile app users with personalised in-app messages. Show offers, on-boarding tips, alerts, recommendations within the app. SMS Message - The reach of your text message campaigns with the relevance and context of multi-channel marketing. Web push notifications - Re-engage your loyal users even when they have left your website. Drive engagement with personalised offers, recommendations. Make users opt-in with targeted flows. Alternative Instant Messaging App About the Company WebEngage is an experience in itself - a lot has been said about that . We are hiring for the positions below. Apply now to be a part of one of the coolest workplaces of our times As a SaaS solution, we are releasing new features to our customers on a weekly basis, and needed a way to notify our customers in real-time as we deployed them to our app. Webengage marketing automation tool captures user profile data and merges with transactional data to create dynamically... Read More About WebEngage

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Campaign Management Marketing Automation Analytics/ROI Tracking +12 More

HubSpot CRM

By HubSpot

(2 reviews)

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With the easy-to-use HubSpot CRM, you’ll never have to manually update reports via this reporting tool or wonder how your team is tracking toward quota. Because you have more important things to do.HubSpot CRM is everything you need to organize, track, and nurture your leads and customers. HubSpot CRM is one of the top CRM software apps currently available on the market and a winner of our Best CRM Software Award for 2019. With the easy-to-use HubSpot CRM, you’ll never have to manually update reports via this reporting tool or wonder how y... Read More About HubSpot CRM

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Crm Sales Process Log sales activity automatically Pipeline Management Tools +8 More

SoulCRM

By SoulCRM

(2 reviews)

Starting Price

₹999.00/Month

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Soul CRM is an incredibly simple and efficient web based software specifically designed to provide a complete view of customer interaction across sales, marketing and customer service/support departments. The software is created after thorough understanding of their unique ecosystem. The goal is to solve actual business problems and empower businesses to take improved decisions. Delivering extraordinary experiences to customers remain at the core of every activity. The software is best suited for all type of businesses to help provide holistic view of customer interactions across sales, marketing, and customer service\support departments. This customer relationship management is designed for specific needs of small and mid-sized Indian businesses. Product Features SoulCRM is a holistic tool helping organizations operate effectively and efficiently from a single tool and empowering them to make data driven business decisions. Features like contact management, email campaign, bulk SMS, reminders through email and SMS make this system one of a kind. SoulCRM is an online crm software which provides access to the required information even on the move. The software helps streamline business process and attain sustainable success by aligning strategy, processes and technology to manage customers, teams and partners, efficiently and effectively. Below are the specific modules: Marketing Manage suspects – Import and export details of suspects and create notes, send mails and plan follow-ups, set reminders to qualify them Nurture leads – Get 360-degree view of sales pipeline, the lead module interface has lead status and priorities, sales forecast report, communication log and much more. Build relations – Provides a consolidated view of all contacts including customers and vendors with a single interface Communication – Stay connected with leads, customers, suppliers with advance email interface with built-in templates and much more Schedule appointments – Book meetings with calendar integration and prioritize appointments Report and analytics – Get lead analytics report with primary filters like source, industry type, status, etc. Sales Create quotation – Easily map contact details, ledger accounts, associated product with discount, applicable tax, etc. Manage sales order – Once quotation is created, sales order interface will have information mapped in respective fields Locate inventory – Pick list provide details of available stock in particular warehouse Create delivery challan – Delivery challans can be integrated with the sales module Invoice management – Creating, managing and archiving invoices are made easy using the invoice feature Purchase Purchase order – Create purchase orders and store relevant details of payment terms, discount and VAT, credit limit terms, tasks and reminders, delivery schedule with ease. Material inward – Record and update received goods and receipts easily with meticulous material inward form GR note – GRN is record used to confirm that all goods have been received and compared with PO before payment is made Purchase invoice – Generate types of invoices namely commercial invoice, service invoice and store associate vendor and product information, GRN detail, applicable tax group, shipping address etc. Purchase returns – Purchase return transactions must be effectively mapped with account, inventory and sales departments Inventory Manage multiple stock location – Soul CRM provides a robust stock tracking mechanism to help store and manage stock across multiple branches and warehouse. Inventory per location – Store location details while making inventory input in the system Stock journal voucher – Track current stock level and plan future procurement requirements using this simple feature Manage threshold quantity – Users can set threshold limit to maintain minimum and maximum stock level Accounting Store journal voucher – Journal entries get mapped with respective account ledgers, these ledgers are mapped with predefined account groups. Create and manage receipts – Quickly create and store receipts with its source details like cash, bank, DD, Bank transfer or online payment. Keep track of payments – maintain vendor details with information of due amount, source of payment, dates of payments etc. Debit note for purchase returns – keep track of inventory shipped and payments owed Support Manage support requests – Create request, define severity & priority, assign to resources, send automated e-mail and SMS notifications to customer, and maintain a communication log. Support against contract – Support ticket is mapped effectively with contract and special engagement terms. Manage multiple contracts for a single client and get quick reminders. Notify customers instantly – System will automatically send an email or SMS notification with support ticket number and team member details. Reporting Accurate sales forecast – Segment and retain the most valuable customers with insightful reports. Find win/loss rates, predict sales, measure team performance, track KPIs and more. Increase ROI on campaigns – Create reports to track leads by source, employee and industry. Track finances – Get comprehensive reports on party ledger, payment registers, bills receivables and payables, created and approved vouchers. Also get reports from Tally. Integration IVRs and cloud telephony – integrate on premise and hosted telephony app with SoulCRM to deliver personalized experience to customers Capture leads from website – Integrate the software with CRM to capture, validate and approve lead and assign the same API support – SoulCRM provides RESTAPI (Application Programming Interface) for integrating with third party applications. About The Company SoulCRM was founded in 2008. The company is a passionate team of designers, developers and creators. The company aims at building meaningful digital products that solve real problems, delight users and reward the risk takers. With creative application of technology, design and business finesse, the company creates a world of successful technology ventures that empower businesses and enriches consumers’ lives. The company is completely self-funded organization with over 90+ experienced professionals. Soul CRM is an incredibly simple and efficient web based software specifically designed to provide a complete view of... Read More About SoulCRM

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Sales Forecast Lead Management Communication management +5 More

Exotel Cloud Telephony

By Exotel Techcom

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What is Exotel Call Recording Software Exotel Call Recording Software is an IVR solution that enables users to record all their inbound and outbound calls for various purposes. With this software, companies can improve their customer handling skills and monitor the overall performance of the sales teams. In other words, you can use this call recording solution for quality control purposes and to train your sales reps internally for enhanced productivity. Moreover, by assessing the customer-agent conversations, businesses can track and identify their buyers’ expectations and hence, can improve or bring innovations to their products and services. What’s Unique in Exotel Call Recording Software? Gather customer feedback: You can talk to your customers and collect valuable feedback by tracking and analysing your voice conversations. Improve efficiency: Using Exotel Call Recording Software, you can minimise the call handling time and make sure that each of your agents has the right info at hand. Gain credibility and brand loyalty: With this call management software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others. Marketing campaign evaluation: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call recordings. Pricing of Exotel Call Recording Software Exotel Call Recording Software is available in 3 pricing plans - Dabbler: It comes for ₹9,999 for 6 months, allowing 3 agents. Believer: This is the most popular plan and it is available at ₹19,999 for 12 months, allowing 6 agents. Influencer: This plan costs ₹49,499 for 12 months, allowing unlimited agents. We also offer a Custom Solution for Enterprise with more personalised quotes. You simply need to get in touch with us or request us a callback. You can talk to our customer care agent for any kind of help like activation key/license key, version upgradation and more. Benefits of Using Exotel Call Recording Software Quality Monitoring: You can control the quality of your customer conversations by monitoring the calls regularly. Performance Monitoring: You can assess the performance of your agents and monitor their customer management skills by listening to voice conversations. Dispute Resolution: With Exotel Call Recording Software Solution, you can settle disputes and resolve conflicts faster. For example, in some cases, call recordings can help you to fight legal battles against unhappy customers by defending yourself. Dual-Channel Recording: This feature enables you to record the participants present in a call separately, which you can use later to assess the call quality. You can also transcribe your calls from speech to text and resolve customer conflicts smoothly. Compatible Platforms of Exotel Call Recording Software Exotel Call Recording Software is compatible with both Windows desktops and mobile devices both for Android and iOS platforms. Gather customer feedback: You can talk to your customers and collect valuable feedback by tracking and analysing your v... Read More About Exotel Cloud Telephony

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Voice & Data Integration Voicemail SMS Integration +8 More

Document360

By DOCUMENT360

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What is Document360 ?Document360 is a complete Knowledge Management Software designed to serve Startups, SMBs, SMEs and Agencies. This Knowledge Management Software for has a simple interface and is easy to use. Document360 provides end-to-end solutions for operating systems and is compatible with . Document360 is a complete Knowledge Management Software designed to serve Startups, SMBs, SMEs and Agencies. This Knowle... Read More About Document360

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Cayzu

By Cayzu

Starting Price

₹864.00/User/Month

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What is Cayzu?Cayzuis a complete Customer Support Software designed to serve Startups, SMBs, SMEs and Agencies. This Customer Support Software for has a simple interface and is easy to use. Cayzu provides end-to-end solutions for operating systems and is compatible with . Cayzuis a complete Customer Support Software designed to serve Startups, SMBs, SMEs and Agencies. This Customer Support... Read More About Cayzu

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Interakt

By Fizzy Software

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Customer Support Software Cost
Best Customer Support Software	Price	Ratings
Freshdesk	₹1399.00 /month	4.2
Zoho Desk	₹900.00 /Month	4
Zoho SalesIQ	₹1140.00 /Month	4.8
MyOperator	₹1500.00 /Month	4.2
SoulCRM	₹999.00 /Month	4.5

16 Best Customer Support Software in 2021

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