Zoho Assist

What is Zoho Assist?

Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and requirements. Users can set up unattended remote access in a hassle-free manner and manage clients’ laptops, PCs, servers and mobile devices with ease. It just takes a few seconds to establish safe connectivity, thus speeding up the time and efficiency of the service. Further, Zoho Assist also allows its users to transfer files into the client’s computer during live sessions. It offers the highest security level and all the transfer is encrypted with SSL 256-bit AES encryption. 

How does Zoho Assist help in providing instant remote support to customers?

Zoho Assist helps with remote and multi-monitor support and file transfer. 

1. On-Demand Remote Support: With Zoho Assist, you can provide remote support to your employees and clients by accessing their laptop. This kind of support is essentially useful for customer support technicians or IT departments.
2. Multiple Monitor Support: You can access multiple monitors at the same time, thereby, helping with the increased productivity. Additionally, the multi-monitor navigation feature of Zoho Assist allows a user to switch between different monitors on the remote desktop.
3. File Transfer: In a remote support session, actions such as patch updates, software installations, etc., take place that requires file transfers. The software comes with an inbuilt feature to transport files to remote systems without using cloud-based storage devices or USB. The transfer is completely secure with 256-Bit AES encryption.

Pricing of Zoho Assist

There are five pricing plans available for Zoho Assist software. These are:

• Remote Support: Under this plan, there are three pricing options-

1. Standard: It comes for ₹480 per month for 1 technician.
2. Professional: This plan is valued at ₹720 a month for 1 technician.
3. Enterprise: The valuation of this plan is ₹1120 per month for a technician.

• Unattended Access: There are two pricing plans available for Unattended Access. These are:

1. Standard: This plan comes for ₹480 per month for 25 unattended computers.
2. Professional: This plan is valued at ₹720 a month for the same number of computers.

Please feel free to request a callback. Our sales experts will provide more details about the product.

Compatible Platforms for Zoho Assist

Zoho Assist supports both desktops as well as mobile versions and is available on all platforms - Windows, iOS, macOS and Android.

Benefits of Zoho Assist

Out of the several benefits provided by Zoho Assist, some of them are:

1. Scheduled Sessions: With Zoho Assist, users can pre-schedule a support session in accordance with the preferred time mentioned by their client. It sends in timely reminders to its users and their clients. Further, users can cancel or reschedule their sessions in case of any last-minute changes.
2. Advanced Tools: The unattended remote access tool of the software enables you to configure, troubleshoot and take control of your remote assets.
3. Browser-based Console: The software comes inbuilt with a browser-based console to perform a wide range of functions like transferring files between technicians and customers, chatting and switching between monitors, and many more.
4. Instant Chat: The built-in voice, text and video chat service offered by the software enables its users and their clients to stay connected with each other during a remote session. They no longer have to rely on any third party chat window for communication.
5. Multi-monitor Navigation: With the multi-monitor navigation module of the software, users can easily move from one monitor to another with just a click. Thus, boosting their productivity level as a whole.