Freshworks 360

What is Freshworks 360? 

Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates teams to operate contextually with every single call. It keeps the information of every contact at the agent’s fingertips. The software offers an easy portability system of porting customer information from different systems.

Freshworks 360 has an advanced inbound routing engine that allows agents to not miss a single call and fulfil their targets in record time. This feature keeps a thorough record of all the inbound calls attended during the working hours, including holidays. 

Boosting Inbound Sales Output with Freshworks 360

Freshworks 360 simplifies the task of phone number and call management in real-time. The software manages phone numbers from multiple locations and categorizes them based on geographic locations for easier access. This call center management software enables companies to purchase active phone numbers in over 90 countries and track their usage in real-time. All these tasks can be done from the convenience of a single account. The software allows companies to utilize all the interaction data such as call recordings, notes, email interactions to adapt a productive sales strategy and optimize lead conversion. 

What features does Freshworks 360 offer?

Here are some core features offered by Freshworks 360: 

1. Minimization of busy work to drive sales
2. Phone call management 
3. Email marketing campaigns 
4. Customized reports 
5. Advanced call metrics 
6. Omnichannel routing 
7. Agent availability reports 
8. Queue call back 
9. Advanced call metrics 
10. Smart answer voice bot

What is the price of Freshworks 360? 

The price of Freshworks 360 starts at INR 1799 at techjockey.com.