linkedin
SAP CX logo
sap cx-analytics
sap cx-crm
sap cx-products

SAP CX

Brand: SAP

  • 4.1

  • 3 Ratings

SAP CX is a cloud-based customer experience management software suite that enables personalized marketing, sales, commerce, and service.

See More

Have you used SAP CX before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

  • FAQ

SAP CX Software Overview

What is SAP CX?

SAP CX is a cloud-based customer experience software suite that unifies marketing, sales, commerce, service, and data. It works by integrating customer information across various business points to help in creating personalized engagement and planned workflows. The interface is intuitive, with interactive dashboards, analytics support, and automation tools that simplify navigation. The user can access the portal using secure login credentials.

SAP CX comes with functionalities for sales to pipeline lead management to sales process, AI-driven personalization, and automated marketing campaigns using marketing functionalities. It includes omnichannel commerce, provides customer service ticketing, knowledge bases, and real-time analytics dashboards. Identity and consent management ensure secure data handling. Integrated workflows connect departments, while mobile accessibility supports teams anywhere. Customizable dashboards, predictive insights, and scalable modules make SAP CX a flexible solution for delivering consistent, personalized customer experiences across industries and channels.

Why Choose SAP CX Customer Experience Management Software?

  • CRM: Streamlines customer relationship management with unified profiles, automated workflows, and predictive insights for stronger engagement.
  • Marketing insights: This Customer Experience Management Software delivers AI-driven analytics, segmentation, and personalized campaigns to optimize outreach and boost conversion rates.
  • Decision making: Provides real-time dashboards, predictive analytics, and integrated reporting to support smarter, faster business decisions.
  • Data governance: Ensures secure identity management, consent tracking, and compliance with privacy regulations while maintaining trusted customer data.
  • Commerce management: SAP CX Customer Experience Management Software powers omnichannel commerce with consistent product information, seamless shopping experiences, and scalable platform integrations.

Benefits of SAP CX

  • Unified Customer View: Creates consistent customer profiles across touchpoints, enabling personalized engagement and stronger loyalty.
  • Targeted Marketing: Uses AI segmentation and analytics to deliver relevant campaigns that maximize conversions and satisfaction.
  • Sales Efficiency: Automates pipelines, forecasts opportunities, and streamlines workflows, helping sales teams close deals faster.
  • Service Excellence: SAP CX Customer Experience Management Software improves customer support with ticketing, chatbots, and analytics, ensuring faster resolutions and satisfaction.
  • Secure Data Management: Protects customer information with identity, consent, and compliance tools for trusted digital experiences.
  • Seamless Commerce: Powers omnichannel commerce with integrated product data, consistent shopping experiences, and scalable flexibility.

Pricing of SAP CX

SAP CX details are available on request at techjockey.com.

SAP CX may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.

Read more

SAP Company Details

Founded Year:  1972

SAP is a technology company that develops enterprise application software for companies and industries across diverse sectors.

Director/Founders Andreas Neumeier, Chen Lahav, Claus Wellenreuther, Dietmar Hopp, Hans-Werner Hector, Hasso Plattner,
Company Size 1000+ Employees

SAP CX Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised SAP CX pricing that fits your needs. Our team will connect with you.

SAP CX Features

  • icon_check Contact Management
    Store, organize, and manage customer contact information securely for consistent engagement.
  • icon_check Lead Management
    Capture, qualify, and track leads through the sales pipeline to improve conversion efficiency.
  • icon_check Opportunity Management
    Monitor sales opportunities, forecast revenue, and guide teams to close deals effectively.
  • icon_check Account Management
    Manage customer accounts, track activities, and align sales efforts for long-term relationships.
  • icon_check Workflow Automation
    Automate routine processes and approvals to reduce manual effort and improve efficiency.
  • icon_check Pipeline Management
    Visualize and manage sales pipeline stages to improve deal tracking and close rates.
  • icon_check Quote Management
    Automate creation of accurate price quotes with approvals and integration to product catalogs.
  • icon_check Self Service Portal
    Enable customers to access knowledge, track requests, and manage accounts online.
  • icon_check Marketing Automation
    Automate personalized campaigns, nurture leads, and trigger actions based on engagement.
  • icon_check Field Service Management
    Schedule, dispatch, and monitor field service operations with mobile-enabled tracking.
  • icon_check Feedback Management
    Collect, analyze, and act on customer feedback to improve products, services, and experiences.
  • icon_check Loyalty Management
    Manage loyalty programs, track points, and reward customers to drive repeat purchases.
  • icon_check Service Level Management
    Define SLAs, monitor compliance, and ensure timely response to customer inquiries.
  • icon_check Performance Management
    Track KPIs, monitor team productivity, and align sales and service goals with business.
  • icon_check Knowledge Management
    Centralize FAQs, guides, and solutions for faster agent response and self-service support.
  • icon_check Territory Management
    Define territories, assign accounts, and align sales resources for optimized coverage.
  • icon_check Order Management
    Manage quotes, pricing, and orders in real time with integration to ERP and inventory data.

SAP CX Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises SMBs
Customer Support
Email Communities
Language
English
Training Resources
Webinars Videos
AI Features
AI Integrated

SAP CX Review

4.1

Out of 5

img

Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4
  • Ease of Use 4.1
  • Customer Support 4.3

80% Recommend this Product

Add Review

Techjockey Trusted Reviews from Verified Users

No reviews are currently available for SAP CX. Discover similar Customer Experience Management Software reviews

  • Kapture CX

    4.2

    Whats great - Its user friendly interface ,easy accessibility read more

  • Birdeye

    4.4

    Whats great - AI responses and sentiment analysis are standout features. read more

  • UserTesting

    4.5

    Whats great - I can do tests whenever I have free time, which is convenient. read more

Articles for SAP CX

See All Related Articles

How much does SAP CX cost?

SAP CX pricing can be availed on request at techjockey.com.

Who uses SAP CX?

SAP CX is used by enterprises, retailers, manufacturers, and service providers for managing customer relationships and delivering personalized experiences.

How does SAP CX Customer Experience Management Software work?

SAP CX works by integrating marketing, sales, commerce, service, and customer data into one unified cloud-based experience platform.

Which operating systems are compatible with SAP CX Customer Experience Management Software?

SAP CX runs smoothly on OS like Windows, macOS, and supports browser-based access.

Is a free demo available for SAP CX software?

Yes, a free demo of SAP CX Customer Experience Management Software is available.

What features does SAP CX offer?

SAP CX offers omnichannel commerce, AI-driven marketing, sales automation, service ticketing, and secure customer data management.

How does SAP CX improve marketing campaigns?

SAP CX Customer Experience Management Software improves marketing campaigns with AI segmentation, personalized outreach, and analytics dashboards for better targeting and conversions.

Can SAP CX integrate with SAP ERP?

Yes, SAP CX integrates seamlessly with SAP ERP and other enterprise systems to unify operations and customer engagement.

What databases are supported by SAP CX Customer Experience Management Software?

SAP CX supports integration with SAP HANA and other relational databases, ensuring secure, scalable, and high-performance data management.

Does SAP CX provide API integration capabilities?

Yes, SAP CX offers RESTful APIs and prebuilt connectors, enabling smooth integration with third-party applications and enterprise systems.

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.