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Lucidya

Brand : Lucidya

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Lucidya Features

  • icon_check Social listening Monitor and analyze conversations across social platforms to understand public opinion.
  • icon_check Sentiment Analysis Detects and interprets customer emotions from digital content to gauge satisfaction.
  • icon_check Omnichannel Tracking Tracks customer interactions across email, chat, social, and more in one dashboard.
  • icon_check Brand Health Monitoring Measures brand perception and reputation to help maintain a positive public image.
  • icon_check Audience Segmentation Groups audience by behavior, demographics, or interests for targeted engagement.
  • icon_check Benchmarking Compares your brand’s performance with competitors using market and sentiment data.
  • icon_check Topic Detection Identifies emerging topics, themes, or issues across channels to aid decision-making.
  • icon_check Multi Language Support Detects and supports multiple languages for sentiment and conversation analysis.
  • icon_check Alerts & Notifications Sends instant alerts for spikes, crises, or sentiment changes across platforms.
  • icon_check Customer Profiles Consolidates data into single profiles for a 360-degree view of each customer.
  • icon_check Customer Journey Mapping Maps customer journeys and touchpoints to enhance experience across all digital stages.
  • icon_check Custom Tagging Enables manual or automated tagging of content for easy filtering and categorization.
  • icon_check Response Time Monitoring Tracks average customer support response times to improve service levels.
  • icon_check Geolocation Tracking Detects geographic origin of conversations to localize insights and target actions.

Lucidya Specifications

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  • Ubuntu Windows iOS MacOS Linux
  • DesktopMobileiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

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Lucidya Company Details

Brand Name Lucidya
Information Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs.
Founded Year 2016
Director/Founders Abdullah Asiri, Hatem Kameli, Mazen Melibari, Mohamed Milyani
Company Size 101-500 Employees

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