linkedin
Lucidya logo
play Lucidya: every brand’s power to deliver game-changing CX
lucidya-audience
lucidya-trends

Lucidya

Brand: Lucidya

  • 4.5

  • 5 Ratings

Have you used Lucidya before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

Lucidya Software Overview

Lucidya Company Details

Founded Year:  2016

Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs.

Director/Founders Abdullah Asiri, Hatem Kameli, Mazen Melibari, Mohamed Milyani
Company Size 101-500 Employees

Lucidya Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised Lucidya pricing that fits your needs. Our team will connect with you.

Lucidya Features

  • icon_check Social listening
    Monitor and analyze conversations across social platforms to understand public opinion.
  • icon_check Sentiment Analysis
    Detects and interprets customer emotions from digital content to gauge satisfaction.
  • icon_check Omnichannel Tracking
    Tracks customer interactions across email, chat, social, and more in one dashboard.
  • icon_check Brand Health Monitoring
    Measures brand perception and reputation to help maintain a positive public image.
  • icon_check Audience Segmentation
    Groups audience by behavior, demographics, or interests for targeted engagement.
  • icon_check Benchmarking
    Compares your brand’s performance with competitors using market and sentiment data.
  • icon_check Topic Detection
    Identifies emerging topics, themes, or issues across channels to aid decision-making.
  • icon_check Multi Language Support
    Detects and supports multiple languages for sentiment and conversation analysis.
  • icon_check Alerts & Notifications
    Sends instant alerts for spikes, crises, or sentiment changes across platforms.
  • icon_check Customer Profiles
    Consolidates data into single profiles for a 360-degree view of each customer.
  • icon_check Customer Journey Mapping
    Maps customer journeys and touchpoints to enhance experience across all digital stages.
  • icon_check Custom Tagging
    Enables manual or automated tagging of content for easy filtering and categorization.
  • icon_check Response Time Monitoring
    Tracks average customer support response times to improve service levels.
  • icon_check Geolocation Tracking
    Detects geographic origin of conversations to localize insights and target actions.
Lucidya Demo Video play icon

Get Lucidya Demo

Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

Understand
Key Features
Personal
Demo Insights
Interactive
Demo Support

Lucidya Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos
AI Features
AI Integrated
Compliance Regulation
SOC 2

Lucidya Review

4.5

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.5
  • Value for Money 4.4
  • Ease of Use 4.6
  • Customer Support 4.6

80% Recommend this Product

Add Review

Techjockey Trusted Reviews from Verified Users

No reviews are currently available for Lucidya. Discover similar Customer Experience Management Software reviews

  • Kapture CX

    4.2

    Whats great - Its user friendly interface ,easy accessibility read more

  • Birdeye

    4.4

    Whats great - AI responses and sentiment analysis are standout features. read more

  • UserTesting

    4.5

    Whats great - I can do tests whenever I have free time, which is convenient. read more

Articles for Lucidya

See All Related Articles

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.