Lucidya Pricing & Plans

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Social listening

Monitor and analyze conversations across social platforms to understand public opinion.

Sentiment Analysis

Detects and interprets customer emotions from digital content to gauge satisfaction.

Omnichannel Tracking

Tracks customer interactions across email, chat, social, and more in one dashboard.

Brand Health Monitoring

Measures brand perception and reputation to help maintain a positive public image.

Audience Segmentation

Groups audience by behavior, demographics, or interests for targeted engagement.

Benchmarking

Compares your brand’s performance with competitors using market and sentiment data.

Topic Detection

Identifies emerging topics, themes, or issues across channels to aid decision-making.

Multi Language Support

Detects and supports multiple languages for sentiment and conversation analysis.

Alerts & Notifications

Sends instant alerts for spikes, crises, or sentiment changes across platforms.

Customer Profiles

Consolidates data into single profiles for a 360-degree view of each customer.

Customer Journey Mapping

Maps customer journeys and touchpoints to enhance experience across all digital stages.

Custom Tagging

Enables manual or automated tagging of content for easy filtering and categorization.

Response Time Monitoring

Tracks average customer support response times to improve service levels.

Geolocation Tracking

Detects geographic origin of conversations to localize insights and target actions.

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Brand Name	Lucidya
Information	Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs.
Founded Year	2016
Director/Founders	Abdullah Asiri, Hatem Kameli, Mazen Melibari, Mohamed Milyani
Company Size	101-500 Employees