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Locobuzz

Brand: Locobuzz

  • 4.2

  • 6 Ratings & 1 Review

Locobuzz is a business software that helps companies manage all their customer conversations and social media interactions in one place to improve service and brand reputation.

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Locobuzz Software Overview

What is Locobuzz?

Locobuzz t acts as a unified customer support software and customer experience management software, bringing all customer conversations from social media, reviews, and messaging apps into one dashboard.

This allows support teams to respond quickly and efficiently without switching between different websites and apps, ensuring no customer query is missed.

Why Choose Locobuzz Customer Experience Management Software?

  • Unified Omnichannel Inbox: Combines customer conversations from over 57 channels like Facebook, Instagram, WhatsApp, and Google Reviews into a single, easy-to-manage workspace.
  • AI-Powered Sentiment Analysis: Locobuzz Customer Experience Management Software automatically detects if customer messages are positive, negative, or neutral, helping you prioritize urgent or unhappy customers first.
  • Advanced Social Listening and Monitoring: Tracks brand mentions and industry trends in real-time across the internet, not just on your official pages.
  • Automated Conversational AI Chatbots: This Customer Experience Management Software provides 24/7 instant answers to common customer questions, reducing wait times and freeing up your support team.
  • Comprehensive Competitor Analysis: Gives you specialized reports and dashboards to see how your brand's online engagement compares to your rivals.

Benefits of Locobuzz

  • Significantly Improves Customer Response Times: By centralizing all queries, teams can resolve customer issues much faster, leading to higher satisfaction.
  • Enhances Brand Loyalty and Advocacy: Proactive engagement and quick resolution of problems turn customers into promoters who recommend your brand.
  • Provides Deep, Actionable Customer Insights: Locobuzz Customer Experience Management Software transforms random social media comments into clear data about customer preferences, pain points, and market trends.
  • Increases Operational Efficiency for Support Teams: Reduces repetitive tasks through automation, allowing your team to handle more queries with less effort.
  • Protects and Strengthens Online Reputation: Enables quick action on negative feedback and helps amplify positive conversations about your brand.

Pricing of Locobuzz

Locobuzz pricing is available on request at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Locobuzz Company Details

Founded Year:  2015

At Locobuzz, we understand the power of meaningful customer interactions. Our platform, integrating AI, Machine Learning, Big Data, and Analytics, isn't just about technology; it's about enriching customer relationships and adding value to every interaction.

Director/Founders Nitin Agarwal, Shubhi Agarwal, Vishal Agrawal
Company Size 101-500 Employees

Locobuzz Pricing & Plans

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Locobuzz Features

  • icon_check Social listening
    AI‑powered monitoring of brand mentions across multiple digital channels in real‑time.
  • icon_check Sentiment Analysis
    Auto‑detects positive, negative or neutral sentiment from mentions via natural language processing.
  • icon_check Competitor Analysis
    Benchmarks brand share of voice, sentiment trends and performance vs competitors.
  • icon_check Trend Analysis
    Spots trending topics, hashtags and keywords shaping online conversations about your brand.
  • icon_check Campaign Analytics
    Audits campaign performance, ROI, influencer traction and engagement over time.
  • icon_check Inbox Management
    Unified inbox aggregates all social, review and chat messages for streamlined response workflows.
  • icon_check Ticket Management
    Converts customer conversations into assignable tickets with SLA and escalation workflows.
  • icon_check Tagging and Labelling
    AI auto‑classifies tickets or mentions into categories to accelerate routing and tracking.
  • icon_check Review Management
    Monitors reviews across Playstore, App Store, Amazon, GMB, Tripadvisor and more.
  • icon_check Feedback Management
    Captures NPS/CSAT feedback and displays consolidated sentiment insights per customer.
  • icon_check Custom Dashboards
    Fully customizable BI dashboards with widgets, filters, drill‑downs and data export.
  • icon_check Conversational AI Chatbot
    No‑code chatbot builder automates self‑service with flows, fallbacks and human hand‑off.
  • icon_check CRM Integration
    Centralizes social, chat, email interactions into unified customer profile with CRM sync.
  • icon_check Custom Branding
    Role‑based access controls and white label options for chatbots and dashboards
  • icon_check Omnichannel Support & Engagement
    Seamlessly manages customer engagement across social, email, chat, voice and WhatsApp Business.
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Locobuzz Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Training Resources
Webinars Videos
AI Features
AI Integrated

Locobuzz Review

4.2

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.3
  • Value for Money 4.1
  • Ease of Use 4.0
  • Customer Support 4.3

80% Recommend this Product

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Locobuzz Video Review

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4.1

“The Intersection of Customer Experience and Employee Experience”

Review by: SHRIRAM VISHVANATHAM

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How much does Locobuzz cost?

Locobuzz pricing is available on request at Techjockey.com. Contact experts for detailed quotes and packages.

How does Locobuzz Customer Experience Management Software work?

It connects to your brand's social media accounts, review sites, and messaging apps. All incoming conversations are pulled into a central dashboard where your team can view, manage, and respond to them using helpful AI tools.

Who uses Locobuzz?

Locobuzz Customer Experience Management Software is used by marketing teams, customer support departments, and digital managers across various industries including banking, finance, retail, hospitality, and e-commerce to manage their digital customer experience.

Can it really manage all my social media channels?

Yes, it is designed as an omnichannel platform. It integrates with major networks like Facebook, Instagram, X (Twitter), LinkedIn, YouTube, WhatsApp, and many more from one interface.

What is the AI Sentiment Analysis feature in Customer Experience Management Software?

This feature automatically reads customer messages and classifies the emotion or opinion behind them as Positive, Negative, or Neutral, helping you identify unhappy customers quickly.

Does it help with online reviews?

Absolutely. Its review management feature lets you monitor and respond to customer reviews on platforms like Google, app stores, and e-commerce sites directly from the Locobuzz dashboard.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.