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Intouch Insight CX Platform

Brand: Intouch Insight Inc

  • 4.3

  • 6 Ratings

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Intouch Insight CX Platform Software Overview

Intouch Insight Inc Company Details

Founded Year:  1992

At Intouch Insight, we help multi-location brands achieve operational excellence, exceed customer expectations, and build customers' long-term loyalty.

Director/Founders Cameron Watt
Company Size 1-100 Employees

Intouch Insight CX Platform Pricing & Plans

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Intouch Insight CX Platform Features

  • icon_check Sentiment Analysis
    NLP‑powered categorization of text to detect emotions in customer feedback at scale.
  • icon_check Inspection Management
    Digital checklists automate operational audits & compliance across multiple locations.
  • icon_check Customer Journey Mapping
    Visualize and analyze the customer journey to uncover touchpoint insights.
  • icon_check Automated schedule sharing
    Send dashboards and reports to stakeholders via scheduled delivery.
  • icon_check 360° Customer profile view.
    Unified view of mystery shopping, surveys, and inspection results.
  • icon_check Heatmap Visualization
    Spot trends and performance issues quickly across locations using visual heatmaps.
  • icon_check Root Cause Analysis
    Identify recurring problems and their underlying drivers using advanced drill-down capabilities.
  • icon_check Benchmarking
    Compare performance across locations, regions, or timeframes to identify outliers and best practices.
  • icon_check Multi Channel Support
    Capture feedback across web, mobile, email, QR codes, kiosks, and SMS to ensure wide reach.
Intouch Insight CX Platform Demo Video play icon

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Intouch Insight CX Platform Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English français
Integration
API Integration
Training Resources
Videos

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Intouch Insight CX Platform Review

4.3

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 4.6
  • Ease of Use 4
  • Customer Support 4.6

91% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.