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Sentiment Analysis
NLP‑powered categorization of text to detect emotions in customer feedback at scale.
Inspection Management
Digital checklists automate operational audits & compliance across multiple locations.
Customer Journey Mapping
Visualize and analyze the customer journey to uncover touchpoint insights.
Automated schedule sharing
Send dashboards and reports to stakeholders via scheduled delivery.
360° Customer profile view.
Unified view of mystery shopping, surveys, and inspection results.
Heatmap Visualization
Spot trends and performance issues quickly across locations using visual heatmaps.
Root Cause Analysis
Identify recurring problems and their underlying drivers using advanced drill-down capabilities.
Benchmarking
Compare performance across locations, regions, or timeframes to identify outliers and best practices.
Multi Channel Support
Capture feedback across web, mobile, email, QR codes, kiosks, and SMS to ensure wide reach.
Brand Name | Intouch Insight Inc |
Information | At Intouch Insight, we help multi-location brands achieve operational excellence, exceed customer expectations, and build customers' long-term loyalty. |
Founded Year | 1992 |
Director/Founders | Cameron Watt |
Company Size | 1-100 Employees |
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