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Kapture CX

Brand: Adjetter

  • 4.2

  • 17 Ratings & 17 Reviews

Kapture CX is a Gen AI powered omnichannel customer support automation platform designed for enterprises to streamline and personalize customer interactions.

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Starting Price
₹4,000 excl.GST
₹ 4,720 incl. GST

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Starting at ₹4,000

Kapture CXSoftware Overview

What is Kapture CX?

Kapture CX is a smart customer support platform that uses Gen AI at its core to improve how businesses serve their customers. Used in over 16 countries and by more than 1,000 customers, Kapture offers verticalized solutions for industries including BFSI, retail, travel, consumer durables, and energy.

The platform helps companies boost important performance metrics to make their contact centers more efficient and cost-effective by bringing all operations together in a unified platform. Kapture is designed with a focus on customers, aiming to make every interaction personalized and meaningful, ensuring that each customer feels valued and every solution is unique.

Why Choose Kapture CX Software?

  • Omnichannel Support: Manage all customer interactions across multiple channels (phone, chat, email, social media, and much more) from a single platform.
  • AI-Powered Assistance: Uses AI to offer intelligent suggestions, helping agents respond faster and more accurately.
  • Personalized Customer Experience: Delivers tailored solutions using vertical LLMs for each customer, making them feel valued.
  • Industry-Specific Solutions: Customizable for different industries like BFSI, Retail, and Travel.
  • Comprehensive Customer Insights: Offers a 360° view of customer data, improving decision-making.
  • Cost-Efficiency: Helps reduce operational costs by streamlining customer service operations.
  • Real-Time Analytics: Provides detailed reports and analytics to track performance and improve service.
  • Secure Platform: Features advanced security measures like data encryption, role-based access, and audit trails.

Benefits of Kapture CX Platform

  • Specific and Personalized User Journeys: Tailors customer interactions to provide a unique experience for every user.
  • Completely Omnichannel: Integrates all communication channels, allowing seamless customer support across platforms.
  • Dynamic Decision Making: Helps businesses make smarter, data-driven decisions by analyzing customer interactions.
  • Feedback Pro: Identifies loyal customers and those at risk of churning, helping businesses improve services.
  • Encryption Support: Ensures secure handling of customer data with AES 256 encryption and TLSv1.2 support.
  • Generative AI Core: Continuously improves the platform with every use, enhancing both agent efficiency and customer experience.
  • Fast Go-Live: Quick and easy to deploy, ensuring minimal downtime during setup.
  • Decreased Operational Costs: Streamlines customer support processes, reducing overall costs for businesses.

Pricing of Kapture CX

Kapture CX software pricing starts from INR 4000 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Adjetter Company Details

Founded Year:  2016

Kapture is an AI-powered omnichannel Customer Experience management platform focused on customer support. It adapts to evolving expectations, making each interaction unique and personalized. Serving 1000+ businesses in 16 countries, Kapture excels in Retail, BFSI, Travel, and Consumer Durables.

Director/Founders Sheshgiri Kamath, Vikas Garg
Company Size 101-500 Employees

Kapture CX Pricing & Plans

Essential
Key Features
  • Ticketing System
  • Omnichannel
  • 1000+ API Integrations
  • Online Support – Chat, Email, Call
  • Analytics Dashboard
  • Knowledge Base
  • Auto-Trigger
  • Folder & Queue Management

Calculated Price

4000 Exclusive of all taxes
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Ticketing System

  • Omnichannel

  • 1000+ API Integrations

  • Online Support – Chat, Email, Call

  • Analytics Dashboard

  • Knowledge Base

  • Auto-Trigger

  • Folder & Queue Management

Kapture CX Features

  • icon_check Call Logging
    Records all customer calls for easy tracking and reference during future interactions.
  • icon_check Customer Support
    A central hub for managing all customer support activities and ensuring timely resolutions.
  • icon_check Collaboration
    Enables teams to work together seamlessly by sharing information and customer insights in real-time.
  • icon_check 360° Customer View
    Offers a complete, unified view of each customer, including their interaction history across all channels.
  • icon_check Omnichannel
    Integrates multiple communication channels (email, chat, phone, etc.) to provide a unified customer experience.
  • icon_check Seamless Sales, Service & Support
    Brings together sales, service, and support functions on one platform for streamlined processes.
  • icon_check Customer Service
    Provides tools and features to enhance the quality of customer service.
  • icon_check Call Center Management
    Manages call centre operations, including agent performance and call routing.
  • icon_check Audit Trail
    Tracks changes and actions in the system for compliance and security.
  • icon_check Routing
    Automatically directs customer queries to the right team or agent based on predefined rules.
  • icon_check Customizable Branding
    Allows businesses to apply their branding elements to the platform for a more personalized feel.
  • icon_check Mobile App
    Offers a mobile application so agents and managers can manage customer interactions on the go.
  • icon_check Ticketing Management
    Manages customer issues by generating and tracking support tickets through to resolution.
  • icon_check Chatbot
    Provides an AI-powered chatbot for instant customer support.
  • icon_check Analytics & Reporting
    Generates detailed reports and insights to help businesses make data-driven decisions.
  • icon_check Agent Assist
    Uses AI to suggest appropriate actions and responses to support agents.
  • icon_check Dashboards
    Monitor real-time customer data and performance metrics with Kapture CX's intuitive, customizable dashboards.
  • icon_check Live Chat
    Enables real-time chat between customers and support agents for quick resolution of queries.
Kapture CX Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Kapture CX Specification

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Enterprises SMEs
Customer Support
Email Live Chat Communities
Language
English
Integration
API Integration
Training Resources
In Person Live Online Videos
AI Features
AI Integrated

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Kapture CX Reviews

4.2

Out of 5

img

Overall Rating

Based on
17 Verified Reviews

Rating Breakdown

  • Features 4.2
  • Value for Money 4.2
  • Ease of Use 4.2
  • Customer Support 4.1

82% Recommend this Product

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Pros

  • "It's easy to navigate, user friends tab which makes professional life easy"

    Haroon JalalSep 3, 2024

  • "Really easy to use, very intuitive, highly customisable and great vertical support"

    Karandeep SinghSep 2, 2024

  • "Unique Features and easy access also we can find the customer details very easily."

    Rizwan ShaikhSep 2, 2024

Cons

  • " We need to use an additional dialer to do inbound and outbound calls.Can be more smart "

    Srijit Saha Sep 5, 2024

  • "The only downside i would like to mention is that some times it takes very long time to reload or to close any ticket."

    NavneetSep 2, 2024

  • "Limited integration option, the platform's reporting is not very robust, can't get a lot of actionable insights "

    Karandeep SinghSep 2, 2024

Kapture CX Video Review

youtubeVideoId

4.3

“How Lifecell Transformed Patient Care with Kapture CX | Kapture Customer Review”

Review by: Shrilya Metilda

Srijit Saha

Lead

Industry: SAAS User since: 6-12 months

4.3

Reviewed on: Sep 5, 2024

Techjockey Verified

“User friendly!”

Pros

Its user friendly interface ,easy accessibility

Cons

We need to use an additional dialer to do inbound and outbound calls.Can be more smart

Reason to switch

To manage all the channel in single tool

Haroon Jalal

Manager

Industry: SAAS User since: 1-2 years

4.3

Reviewed on: Sep 3, 2024

Techjockey Verified

“Experience good till date”

Pros

It's easy to navigate, user friends tab which makes professional life easy

Cons

Need to Need to decrease TAT for changes request

Reason to switch

It is helping us to create a database of customer experience and interaction data

Shivangi Gaur

Manager

Industry: SAAS

4

Reviewed on: Jul 9, 2024

Techjockey Verified

“It’s a very sorted platform for all your queries”

Pros

Easy to check and close the tickets with variety of options available

Cons

Red flag if tickets are not being closed within the specific timeline

Reason to switch

Seamless experience allowing us to check out respective minor to minor details across multiple platforms

See All Kapture CX Reviews

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How much does Kapture CX Software cost?

Kapture CX software pricing starts from INR 4,000 per user per month, billed annually at techjockey.com.

Is there any mobile app for Kapture CX Software?

Yes, Kapture CX Software offers an Android mobile app.

Which operating system does Kapture CX Software support?

Kapture CX Software is compatible with the Windows operating system only.

Does Kapture CX offer a free trial?

No, Kapture CX Software does not provide a free trial.

How does Kapture CX Software work?

Kapture CX software works by unifying customer interactions across multiple channels on a single AI-powered platform, enabling businesses to deliver personalized and efficient support.

Who are the potential users of Kapture CX Software?

Potential users of Kapture CX software include businesses from industries like BFSI, Retail, Travel, and other enterprises seeking to streamline customer support operations.

Is there any free demo for Kapture CX Software?

Yes, Kapture CX Software offers a free demo upon request at techjockey.com.

Is Kapture CX Software free?

No, Kapture CX Software is not free.

How does Kapture CX enhance customer experiences?

Kapture CX personalizes customer interactions by offering a 360° customer view and AI-driven solutions.

Does Kapture CX support call center management?

Yes, Kapture CX includes call center management tools like call logging, routing, and performance tracking.

What is the deployment type for Kapture CX?

Kapture CX utilizes a cloud-based storage deployment.

What are the system requirements for Kapture CX?

Here are the system requirements for Kapture CX: Operating System: Windows 7.0 or Higher and Browser: Latest Version of Chromium, Firefox, Safari, or Edge.

Can I get a demo of Kapture CX software?

Yes, you can get a free demo of the software at techjockey.com. For more details, you can contact our experts.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.