Small Business
Designed for startups and growing businesses
Brand: Adjetter
Kapture CX is a Gen AI powered omnichannel customer support automation platform designed for enterprises to streamline and personalize customer interactions.
See MoreHave you used Kapture CX before?
Share your insights for better experience
Brand: Adjetter
Founded Year: 2016
Kapture is an AI-powered omnichannel Customer Experience management platform focused on customer support. It adapts to evolving expectations, making each interaction unique and personalized. Serving 1000+ businesses in 16 countries, Kapture excels in Retail, BFSI, Travel, and Consumer Durables.
Watch the demo video to explore key features, real workflows, and how the software fits your business needs.
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.2
Out of 5
Overall Rating
Based on
17 Verified Reviews
Rating Breakdown
82% Recommend this Product
Add ReviewOverall, users express a positive sentiment towards Kapture CX, highlighting its user-friendly interface, ease of navigation, and effective customer support as key benefits. Many appreciate the platform's ability to streamline customer support operations and enhance efficiency. However, common concerns include challenges with integration, slower response times from customer support during peak periods, and occasional delays in ticket processing. While users are generally satisfied, they suggest improvements in implementation speed and the robustness of reporting features.
Pros
"It's easy to navigate, user friends tab which makes professional life easy"
"Really easy to use, very intuitive, highly customisable and great vertical support"
"Unique Features and easy access also we can find the customer details very easily."
Cons
" We need to use an additional dialer to do inbound and outbound calls.Can be more smart "
"The only downside i would like to mention is that some times it takes very long time to reload or to close any ticket."
"Limited integration option, the platform's reporting is not very robust, can't get a lot of actionable insights "
Sep 5, 2024
Techjockey Verified
“User friendly!”
Pros
Its user friendly interface ,easy accessibility
Cons
We need to use an additional dialer to do inbound and outbound calls.Can be more smart
Reason to switch
To manage all the channel in single tool
Sep 3, 2024
Techjockey Verified
“Experience good till date”
Pros
It's easy to navigate, user friends tab which makes professional life easy
Cons
Need to Need to decrease TAT for changes request
Reason to switch
It is helping us to create a database of customer experience and interaction data
Jul 9, 2024
Techjockey Verified
“It’s a very sorted platform for all your queries”
Pros
Easy to check and close the tickets with variety of options available
Cons
Red flag if tickets are not being closed within the specific timeline
Reason to switch
Seamless experience allowing us to check out respective minor to minor details across multiple platforms
Kapture CX
₹ 4000.00 excl. GST
Desktop
Mobile
Web based
On Premises
Windows
Mac OS
(0) Product(s) selected
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Available
Price on Request
Kapture CX software pricing starts from INR 4,000 per user per month, billed annually at techjockey.com.
Yes, Kapture CX Software offers an Android mobile app.
Kapture CX Software is compatible with the Windows operating system only.
No, Kapture CX Software does not provide a free trial.
Kapture CX software works by unifying customer interactions across multiple channels on a single AI-powered platform, enabling businesses to deliver personalized and efficient support.
Potential users of Kapture CX software include businesses from industries like BFSI, Retail, Travel, and other enterprises seeking to streamline customer support operations.
Yes, Kapture CX Software offers a free demo upon request at techjockey.com.
No, Kapture CX Software is not free.
Kapture CX personalizes customer interactions by offering a 360° customer view and AI-driven solutions.
Yes, Kapture CX includes call center management tools like call logging, routing, and performance tracking.
Kapture CX utilizes a cloud-based storage deployment.
Here are the system requirements for Kapture CX: Operating System: Windows 7.0 or Higher and Browser: Latest Version of Chromium, Firefox, Safari, or Edge.
Yes, you can get a free demo of the software at techjockey.com. For more details, you can contact our experts.
20,000+ Software Listed
Best Price Guranteed
Free Expert Consultation
2M+ Happy Customers
Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.