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Birdeye

Brand: Birdeye

  • 4.4

  • 13 Ratings & 13 Reviews

Choose Birdeye for unified customer interaction management, reviews, surveys, and NLP insights, streamlining CX efforts.

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Birdeye Software Overview

What is Birdeye Software?

Birdeye is the preeminent customer experience management and messaging platform tailored to meet the distinct needs of multi-location businesses. With a comprehensive suite of features, it empowers enterprises to seamlessly collect, manage, and leverage reviews while also facilitating lead conversion and survey administration.

Renowned as the top-rated all-in-one reputation and customer experience solution, the platform is the cornerstone of success for local businesses and brands. Trusted by over 100,000 businesses, it presents a unified solution to effortlessly navigate the complexities of online reputation management, establish meaningful connections with potential customers through various digital channels, and unearth invaluable insights into customer experiences that pave the way for exponential sales growth.

The reviews platform equips businesses with the tools to consolidate reviews from diverse sources to facilitate efficient management and informed responses. It also enables businesses to connect with potential leads through personalized messaging to ensure consistent and engaging interaction. Its surveys provide an avenue to gather precise feedback for continuous improvement and customer-centricity.

Why Choose Birdeye?

Birdeye automatically sends reminders to customers to leave reviews after interactions. It allows you to effectively address and manage negative feedback to mitigate potential reputation issues. The customer experience management platform allows you to showcase positive reviews on your website to boost credibility and customer trust.

The software allows customers to book appointments directly through your profile. It allows you to optimize local search engine visibility with insights into local SEO performance. You can filter and organize reviews based on criteria such as rating, date, and sentiment. It allows you to organize and categorize reviews with tags for efficient analysis and response.

Benefits of Birdeye

  • The customer experience management software allows you to monitor and respond to customer reviews across various online platforms.
  • It enables you to benchmark your business against competitors by tracking and comparing online reviews and ratings.
  • You can proactively request and generate customer reviews to improve your online reputation and visibility.
  • The customer experience management tool allows you to create tailored surveys with specific questions to gather targeted customer insights.
  • It allows you to integrate social media accounts to manage reviews and engage with customers across platforms.

Birdeye Pricing

Birdeye price details are available on request at techjockey.com.

Birdeye price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

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Birdeye Company Details

Founded Year:  2012

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

Director/Founders Naveen Gupta, Neeraj Gupta
Company Size 1-100 Employees

Birdeye Pricing & Plans

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Birdeye Features

  • icon_check Referral Analytics
    Monitor and analyze the sources and effectiveness of referrals to gain insights into various channels.
  • icon_check Listing Management
    Maintain accurate and up-to-date business information across online directories and platforms.
  • icon_check Ticketing
    Efficiently manage customer inquiries and issues through a structured ticketing system.
  • icon_check Surveys
    Collect valuable customer feedback and opinions through tailored surveys to enhance service quality.
  • icon_check Insights
    Gain comprehensive and actionable insights into customer sentiment, engagement, and feedback.
  • icon_check Dashboards
    Access a centralized hub that overviews key performance metrics and analytics.
  • icon_check Campaign Management
    Strategically plan, execute, and track marketing campaigns to engage and attract customers.
  • icon_check Response Management
    Seamlessly interact with customer reviews and messages to maintain a positive online reputation.
  • icon_check Sentiment Analysis
    Automatically analyze customer feedback to gauge sentiment and sentiment trends.
  • icon_check Social Sharing
    Easily share positive reviews and testimonials on social media platforms to amplify brand reach.
Birdeye Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Birdeye Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Live Chat Communities
Language
English
Training Resources
Documentation Videos
AI Features
AI Integrated

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Birdeye Reviews

4.4

Out of 5

img

Overall Rating

Based on
13 Verified Reviews

Rating Breakdown

  • Features 4.3
  • Value for Money 4.4
  • Ease of Use 4.4
  • Customer Support 4.7

90% Recommend this Product

Add Review

Pros

  • "Excellent for managing local listings and monitoring reviews."

    John Jul 26, 2025

  • "Everything—SMS, social, email—goes into one inbox. Very useful."

    Jasleen Jun 7, 2025

  • "Birdeye brings review management, listings, surveys, and social—all under one dashboard."

    Desu GhuraiyaApr 4, 2025

Cons

  • "Third-party integration issues like Yelp or POS syncs can disrupt data flow."

    RS GameAug 10, 2025

  • "Some support personnel are knowledgeable, but there's inconsistency in response times."

    John Jul 26, 2025

  • "The cost is high for small teams, and features can feel unnecessary. "

    Desu GhuraiyaApr 4, 2025

Birdeye Video Reviews

youtubeVideoId

4.8

“BirdEye Review”

Review by: software-pundit

youtubeVideoId

4.8

“Birdeye Review Julie”

Review by: reviewwave

youtubeVideoId

4.8

“Restaurant Reviews & Ratings Software | Birdeye Customer Experience Management”

Review by: PaulBarronNetwork

RS Game

Manager

Industry: Writing and Editing User since: 1-2 years

4.5

Reviewed on: Aug 10, 2025

Techjockey Verified

“Great AI Features, but Watch for Integration Glitches”

Birdeye’s AI tools—replying to reviews and filtering sentiment—are extremely smart. Still, we ran into hiccups syncing with Yelp and our POS, which caused data inconsistencies.

Pros

AI responses and sentiment analysis are standout features.

Cons

Third-party integration issues like Yelp or POS syncs can disrupt data flow.

Switched from Crownpeak

Reason to switch

Crownpeak had smoother integrations with directories and fewer sync issues.

Andre Paquette

Systems Engineer

Industry: Consumer Electronics User since: 6-12 months

4.5

Reviewed on: May 30, 2025

Techjockey Verified

“Wonderful Results Across Multi-Location Brands”

Birdeye helped us get more reviews across all our locations quickly, and our average rating improved. The platform packs so many tools though—it took effort to master everything.

Pros

Boosted review volume by 128% in 90 days, 4+ average rating.

Cons

Advanced features make the UI feel crowded at first.

Reason to switch

Yext didn’t improve review vocality as strongly as Birdeye’s automation did, so we shifted.

Global shopaholics

Content Marketer

Industry: Cyber Security User since: 6-12 months

4.2

Reviewed on: Jul 31, 2025

Techjockey Verified

“Great Results but Beware of Auto-Renewals”

We saw a spike in positive reviews and engagement using Birdeye. However, when attempting to cancel, automatic billing caused frustration and trust issues.

Pros

Reputational improvements and increased customer engagement.

Cons

Auto-renewal and cancellation processes were difficult.

Switched from Tealium

Reason to switch

Tealium had transparent pricing and easier cancellation, unlike Birdeye’s renewal practices.

See All Birdeye Reviews

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Articles for Birdeye

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Which operating system does Birdeye support?

Birdeye is compatible with the Windows operating systems.

Is there any Birdeye app?

Birdeye is available for android and iOS app users.

What is the deployment type of Birdeye software?

Birdeye supports web-based deployment.

How much does Birdeye cost?

Birdeye price is available on request at techjockey.com.

Who are the potential users of Birdeye?

Birdeye is suitable for a wide range of businesses and organizations seeking to manage their online reputation and enhance customer experience. These include small businesses, healthcare providers, hospitality industry, real estate, e-commerce, and many more.

Is there any free trial or demo for Birdeye?

Birdeye free demo is available at techjockey.com.

Is Birdeye free?

Birdeye is not free. Price is available on request at techjockey.com.

How can you download Birdeye monitoring software?

Birdeye software is a web-based platform. So, installation is not required. Just open the Setup Wizard to get started.

How does Birdeye work?

This tool helps users with Referral Analytics, Listing Management, Surveys, Campaign Management, Response Management, Social Sharing, and more.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.