Small Business
Designed for startups and growing businesses
Brand: Birdeye
Choose Birdeye for unified customer interaction management, reviews, surveys, and NLP insights, streamlining CX efforts.
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Brand: Birdeye
Founded Year: 2012
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
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Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.4
Out of 5
Overall Rating
Based on
13 Verified Reviews
Rating Breakdown
90% Recommend this Product
Add ReviewUsers generally appreciate Birdeye for its powerful AI features, which enhance review management and customer engagement, leading to noticeable improvements in online visibility and review volume. Many find the unified inbox and automated campaigns particularly beneficial for streamlining communication and boosting response rates. However, common concerns include challenges with third-party integrations, a steep learning curve due to the platform's complexity, and frustrations with auto-renewal processes and support response times. Overall, while users recommend Birdeye for its effectiveness, they advise potential buyers to consider the associated costs and the time needed to fully master the platform.
Pros
"Excellent for managing local listings and monitoring reviews."
"Everything—SMS, social, email—goes into one inbox. Very useful."
"Birdeye brings review management, listings, surveys, and social—all under one dashboard."
Cons
"Third-party integration issues like Yelp or POS syncs can disrupt data flow."
"Some support personnel are knowledgeable, but there's inconsistency in response times."
"The cost is high for small teams, and features can feel unnecessary. "
Aug 10, 2025
Techjockey Verified
“Great AI Features, but Watch for Integration Glitches”
Birdeye’s AI tools—replying to reviews and filtering sentiment—are extremely smart. Still, we ran into hiccups syncing with Yelp and our POS, which caused data inconsistencies.
Pros
AI responses and sentiment analysis are standout features.
Cons
Third-party integration issues like Yelp or POS syncs can disrupt data flow.
Reason to switch
Crownpeak had smoother integrations with directories and fewer sync issues.
May 30, 2025
Techjockey Verified
“Wonderful Results Across Multi-Location Brands”
Birdeye helped us get more reviews across all our locations quickly, and our average rating improved. The platform packs so many tools though—it took effort to master everything.
Pros
Boosted review volume by 128% in 90 days, 4+ average rating.
Cons
Advanced features make the UI feel crowded at first.
Reason to switch
Yext didn’t improve review vocality as strongly as Birdeye’s automation did, so we shifted.
Jul 31, 2025
Techjockey Verified
“Great Results but Beware of Auto-Renewals”
We saw a spike in positive reviews and engagement using Birdeye. However, when attempting to cancel, automatic billing caused frustration and trust issues.
Pros
Reputational improvements and increased customer engagement.
Cons
Auto-renewal and cancellation processes were difficult.
Reason to switch
Tealium had transparent pricing and easier cancellation, unlike Birdeye’s renewal practices.
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Birdeye is compatible with the Windows operating systems.
Birdeye is available for android and iOS app users.
Birdeye supports web-based deployment.
Birdeye price is available on request at techjockey.com.
Birdeye is suitable for a wide range of businesses and organizations seeking to manage their online reputation and enhance customer experience. These include small businesses, healthcare providers, hospitality industry, real estate, e-commerce, and many more.
Birdeye free demo is available at techjockey.com.
Birdeye is not free. Price is available on request at techjockey.com.
Birdeye software is a web-based platform. So, installation is not required. Just open the Setup Wizard to get started.
This tool helps users with Referral Analytics, Listing Management, Surveys, Campaign Management, Response Management, Social Sharing, and more.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.