Sprinklr Service

What is Sprinklr Service?

Sprinklr Service is a customer experience management software that helps businesses provide better support across various channels like voice, social media, and digital platforms.

This omnichannel CCaaS uses AI to unify these channels, making it easier for agents to resolve issues quickly. The platform turns traditional contact centers into experience centers, focusing on proactive customer engagement and self-service options.

It aims to increase customer loyalty, reduce churn, and drive sales by offering a seamless, personalized experience.

With a single interface, it provides agents with complete customer context and leverages data from multiple sources to enhance service.

Why Choose Sprinklr Service Software?

• Unified Platform: Offers a single platform for all contact center solutions, integrating digital, social, voice, and AI-powered services.
• Omnichannel Support: Enables seamless customer service across 30+ channels, including voice, social, messaging, and digital.
• AI-Powered Insights: Uses industry-specific AI models with over 90% accuracy to analyze customer data and identify top contact drivers.
• Proactive Engagement: Anticipates customer issues and engages proactively through personalized notifications to prevent problems.
• Self-Service Capabilities: Provides robust self-service options like SEO-optimized knowledge bases and AI chatbots to deflect queries.
• Enhanced Agent Productivity: Empowers agents with a unified customer view, guided workflows, and AI recommendations for faster resolutions.
• Improved First Call Resolution (FCR): Achieves 86% better FCR by providing agents with complete context and tools.
• High Customer Satisfaction (CSAT): Delivers 87% CSAT through efficient and personalized customer interactions.
• Scalable AI Models: Custom-trained AI for 60+ industry verticals, handling billions of data points with 1500+ customer-specific models.
• Real-Time Issue Identification: Identifies issues in real-time, significantly reducing time to fix problems.

Benefits of Sprinklr Service Software

• Conversational Commerce: Drives sales through AI-powered chatbots and promotional campaigns across channels.
• Cost Efficiency: Saves over 30,000 agent days annually by automating tasks and deflecting calls to IVR.
• Global Scalability: Supports 2000+ digital agents in 45 countries and 700+ sales agents in 85 countries on a single platform.
• Consolidated Tech Stack: Reduces complexity by consolidating 39 chat instances and 15-point solutions into one codebase.
• Improved Response Rates: Achieves 80% improvement in response rates through rapid channel deployment.
• Compliance and Governance: Offers enterprise-grade compliance with robust governance mechanisms, ideal for industries like banking.
• Seamless Integrations: Integrates with existing tech stacks (CRM, ERP, CDP) for faster deployment and flexibility.
• Revenue Growth: Transforms contact centers into revenue centers by increasing loyalty, reducing churn, and driving sales.
• Customizable Dashboards: Democratizes insights with scalable dashboards to improve efficiency and customer experience.
• Industry-Specific Solutions: Tailored features for banking, technology, CPG, and retail, addressing unique needs like frictionless onboarding or debt recovery.

Sprinklr Service Pricing

Sprinklr Service price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.