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CustomerGauge

Brand: CustomerGauge

  • 4.3

  • 5 Ratings

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  • Description

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  • Features

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CustomerGauge Software Overview

CustomerGauge Company Details

Founded Year:  2007

CustomerGauge is on a mission to help companies turn B2B customer feedback into revenue growth by bridging the gap between research and action. We do so by combining powerful AI tools with human empathy to build deeper, more profitable customer relationships.

Director/Founders Adam Dorrell, Camilla Scholten
Company Size 101-500 Employees

CustomerGauge Pricing & Plans

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CustomerGauge Features

  • icon_check Account Health Monitoring
    Track account health metrics like usage, support, and NPS to monitor engagement across all key accounts.
  • icon_check Real Time Dashboards
    Visualize feedback, scores, and trends instantly to drive timely action across your customer base.
  • icon_check Automated Follow-Ups
    Auto-generate personalized follow-up messages using AI to close the loop and improve response rates.
  • icon_check Churn Risk Detection
    Use predictive analytics to identify at-risk accounts and prevent churn before it happens.
  • icon_check Revenue Attribution
    Link customer feedback directly to account-level revenue to measure CX ROI with precision.
  • icon_check Referral Management
    Automate promoter outreach to collect reviews and referrals, boosting word-of-mouth and revenue.
  • icon_check Impact Analysis
    Measure how CX drivers like support or pricing influence account sentiment and revenue growth.
  • icon_check Scenario Analysis
    Simulate how changes in NPS or service quality affect revenue and customer retention over time.
  • icon_check Multichannel Support
    Distribute surveys via email, phone, or web using NPS, CSAT, and CES to capture complete feedback.
  • icon_check Survey Builder
    Create and brand surveys tailored to your organization, including custom driver and tagging options.
  • icon_check Sentiment Analysis
    Automatically analyze open-text feedback for tone and emotion to enrich CX insights.
  • icon_check Touchpoint Tracking
    Monitor every customer interaction across the lifecycle to understand and improve experiences.
  • icon_check Third Party Integration
    Connect with CRMs and BI tools like Salesforce and Power BI for seamless data synchronization.
  • icon_check Customer Journey Tracking
    Map and analyze key journey stages to identify friction points and optimize account experience.
  • icon_check Benchmarking
    Compare your CX and NPS performance against industry benchmarks to guide continuous improvement.
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CustomerGauge Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises SMBs MSMBs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Webinars Videos
AI Features
AI Integrated

CustomerGauge Review

4.3

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.4
  • Value for Money 4.5
  • Ease of Use 4.1
  • Customer Support 4.3

80% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.