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CustomerGauge

Brand: CustomerGauge

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Features

Referral Management
Impact Analysis
Scenario Analysis
Multichannel Support
Survey Builder

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CustomerGauge Features

Referral Management Automate promoter outreach to collect reviews and referrals, boosting word-of-mouth and revenue.
Impact Analysis Measure how CX drivers like support or pricing influence account sentiment and revenue growth.
Scenario Analysis Simulate how changes in NPS or service quality affect revenue and customer retention over time.
Multichannel Support Distribute surveys via email, phone, or web using NPS, CSAT, and CES to capture complete feedback.
Survey Builder Create and brand surveys tailored to your organization, including custom driver and tagging options.
Sentiment Analysis Automatically analyze open-text feedback for tone and emotion to enrich CX insights.
Touchpoint Tracking Monitor every customer interaction across the lifecycle to understand and improve experiences.
Third Party Integration Connect with CRMs and BI tools like Salesforce and Power BI for seamless data synchronization.
Customer Journey Tracking Map and analyze key journey stages to identify friction points and optimize account experience.
Benchmarking Compare your CX and NPS performance against industry benchmarks to guide continuous improvement.
Account Health Monitoring Track account health metrics like usage, support, and NPS to monitor engagement across all key accounts.
Real Time Dashboards Visualize feedback, scores, and trends instantly to drive timely action across your customer base.
Automated Follow-Ups Auto-generate personalized follow-up messages using AI to close the loop and improve response rates.
Churn Risk Detection Use predictive analytics to identify at-risk accounts and prevent churn before it happens.
Revenue Attribution Link customer feedback directly to account-level revenue to measure CX ROI with precision.

CustomerGauge Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Integration:
Training:
Language:
AI Features:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Medium Business, Enterprises, SMBs, MSMBs
Email, Communities
API Integration
Webinars, Videos
English
AI Integrated

CustomerGauge Company Details

Brand Name	CustomerGauge
Information	CustomerGauge is on a mission to help companies turn B2B customer feedback into revenue growth by bridging the gap between research and action. We do so by combining powerful AI tools with human empathy to build deeper, more profitable customer relationships.
Founded Year	2007
Director/Founders	Adam Dorrell, Camilla Scholten
Company Size	101-500 Employees