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Gallery Genesys: Transforming CX for the most iconic brands
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play Genesys: Transforming CX for the most iconic brands
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Genesys Cloud CX

Brand : Genesys

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Genesys Cloud CX Pricing & Plans

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Genesys Cloud CX Features

  • icon_check Omnichannel Routing Direct customer interactions across voice, chat, email, SMS, and social channels from a unified interface.
  • icon_check AI-Powered Virtual Agents Automate routine customer inquiries using AI-driven chatbots and voice assistants for faster resolution.
  • icon_check Predictive Engagement Use AI to anticipate customer needs and suggest proactive actions for agents and automated workflows.
  • icon_check Workforce Management Schedule, forecast, and optimize agent shifts to ensure adequate coverage and efficiency.
  • icon_check Quality Management Monitor, evaluate, and score agent interactions to maintain high service standards.
  • icon_check Journey Orchestration Design and optimize multi-touch customer journeys for consistent and personalized experiences.
  • icon_check Real-Time Analytics Provide agents and managers with live insights into performance metrics and operational data.
  • icon_check Reporting & Dashboards Customizable dashboards and reports for tracking KPIs and overall contact center performance.
  • icon_check Voice Transcription Convert voice calls to text for analytics, compliance, and quality monitoring purposes.
  • icon_check Screen Recording Capture agent-customer interactions on digital channels for training and compliance purposes.
  • icon_check API & Integrations Connect Genesys Cloud with third-party apps and CRMs via open APIs and microservices architecture.
  • icon_check Campaign Management Plan, launch, and track outbound calls, messages, and campaigns for customer engagement.
  • icon_check Security & Compliance Ensure GDPR, PCI, and other regulatory compliance with robust security protocols.
  • icon_check Collaboration Tools Enable internal chat, messaging, and file sharing to support agent collaboration and problem-solving.

Genesys Cloud CX Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

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Genesys Company Details

Brand Name Genesys
Information Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
Founded Year 1990
Director/Founders Alec Miloslavsky, Greg Shenkman
Company Size 1000+ Employees
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