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Medallia

Brand: Medallia Inc

  • 4.3

  • 5 Ratings & 1 Review

Medallia uses AI to capture and analyze customer and employee feedback to enhance overall experience and business outcomes.

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Medallia Software Overview

What is Medallia?

Medallia is a customer experience management software that makes software to help businesses improve how they treat customers and employees.

It collects feedback from many places (like surveys, chats, or social media) so companies can understand what people think and feel about their experience.

Its platform uses AI and analytics to turn feedback into clear insights and actions, helping companies fix problems and make experiences better.

Big brands in many industries use Medallia to boost customer satisfaction, loyalty, and business results.

Why Choose Medallia Customer Experience Management Software?

  • Unified Experience Management: Medallia brings customer, employee, brand, and product experience data into a single platform. This unified view helps organizations understand the complete experience landscape.
  • Real-Time Feedback Collection: It captures feedback instantly from multiple touchpoints like surveys, apps, and interactions. This allows businesses to respond quickly to customer and employee concerns.
  • AI-Powered Insights: Medallia Customer Experience Management Software uses AI and machine learning to analyze large volumes of feedback data. It uncovers hidden patterns, sentiments, and experiences drivers automatically.
  • Actionable Analytics: The platform converts raw feedback into clear, easy-to-understand insights. Teams can quickly take action to improve experiences and outcomes.
  • Omnichannel Coverage : Medallia collects experience data from online, offline, and digital channels. This ensures no customer or employee feedback is missed.
  • Customer Journey Mapping: It helps organizations visualize the full customer journey across touchpoints. Businesses can identify gaps and optimize experiences at every stage.
  • Employee Experience Management: Medallia measures employee engagement, satisfaction, and sentiment effectively. This helps improve workplace culture and retention.

Benefits of Medallia Software

  • Customizable Dashboards: Users get role-based dashboards tailored to their responsibilities. Leaders and teams can focus on metrics that matter most to them.
  • Closed-Loop Feedback : Medallia Customer Experience Management Software enables quick follow-ups on customer and employee feedback. This ensures issues are addressed and trust is maintained.
  • Industry-Specific Solutions: The platform offers customized solutions for industries like retail, healthcare, and hospitality. This makes insights more relevant and actionable.
  • Improved Customer Loyalty: By acting on experience insights, businesses can improve satisfaction and retention. Loyal customers contribute to long-term growth.
  • Operational Efficiency: Medallia highlights operational gaps and inefficiencies. Teams can optimize processes and reduce unnecessary costs.
  • Voice of the Customer (VoC): This Customer Experience Management Software centralizes Voice of the Customer programs in one place. This helps organizations make consistent, experience-driven decisions.

Medallia Pricing

Medallia price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Medallia Inc Company Details

Founded Year:  2001

Medallia provides SaaS platform focused on customer experience management.

Director/Founders Amy Pressman, Borge Hald
Company Size 1000+ Employees

Medallia Pricing & Plans

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Medallia Features

  • icon_check Experience Cloud
    Unified platform capturing experience signals across all channels to drive real-time insights and actions.
  • icon_check AI-Powered Analytics
    Uses machine learning to detect sentiment, predict churn, and uncover patterns from structured and unstructured data.
  • icon_check Digital Experience Scoring
    Monitors user behavior on digital platforms to provide real-time scores and improve digital customer experiences.
  • icon_check Speech & Text Analytics
    Analyzes voice, chat, email, and survey data using NLP to derive deep insights from customer and employee feedback.
  • icon_check Feedback Collection
    Enables rich feedback through video responses, capturing emotion and nuance not found in text-based surveys.
  • icon_check Dashboards
    Customizes views and analytics for different roles—from frontline staff to executives—for relevant decision-making.
  • icon_check Quality Management
    Evaluates customer-agent interactions with AI to score performance, ensure compliance, and enhance quality control.
  • icon_check Sentiment Analysis
    Detects emotional tone in feedback to prioritize actions and understand the true customer or employee sentiment.
  • icon_check Security & Compliance
    Enterprise-grade platform with encryption, role-based access, and compliance with GDPR, HIPAA, and other standards.
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Medallia Specifications

Supported Platforms
Windows Windows iOS iOS MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
Manufacturing Hospitality Healthcare Retail Automobiles Tours and Travels Insurance Restaurant Financial Institutions
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

Medallia Review

4.3

Out of 5

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Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.2
  • Value for Money 4.3
  • Ease of Use 4.7
  • Customer Support 4.3

80% Recommend this Product

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Medallia Video Review

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4.4

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How much does Medallia Software cost?

Medallia pricing information can be obtained on request through techjockey.com.

Is there a mobile app available for Medallia Software?

Yes, Medallia offers mobile apps for iOS users.

Which operating systems are compatible with Medallia Software?

Medallia is web-based and works on Windows, macOS, and iOS via modern browsers.

Does Medallia Customer Experience Management Software offer a free trial?

No, Medallia does not offer a free trial.

How does Medallia Software function?

Medallia Customer Experience Management Software collects, analyzes, and transforms customer and employee feedback into actionable insights using AI.

Who uses Medallia Customer Experience Management Software?

Medallia is used by large enterprises across industries like retail, healthcare, hospitality, and BFSI.

Is a free demo available for Medallia Software?

Yes, a free demo is available on request from the Medallia team.

Is Medallia Customer Experience Management Software available for free?

No, Medallia is a paid customer experience management software.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.