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Medallia

Brand : Medallia Inc

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Medallia uses AI to capture and analyze customer and employee feedback to enhance overall experience and business outcomes. ...Read more

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Medallia Software Pricing, Features & Reviews

What is Medallia?

Medallia is a customer experience management software that makes software to help businesses improve how they treat customers and employees.

It collects feedback from many places (like surveys, chats, or social media) so companies can understand what people think and feel about their experience.

Its platform uses AI and analytics to turn feedback into clear insights and actions, helping companies fix problems and make experiences better.

Big brands in many industries use Medallia to boost customer satisfaction, loyalty, and business results.

Why Choose Medallia Customer Experience Management Software?

  • Unified Experience Management: Medallia brings customer, employee, brand, and product experience data into a single platform. This unified view helps organizations understand the complete experience landscape.
  • Real-Time Feedback Collection: It captures feedback instantly from multiple touchpoints like surveys, apps, and interactions. This allows businesses to respond quickly to customer and employee concerns.
  • AI-Powered Insights: Medallia Customer Experience Management Software uses AI and machine learning to analyze large volumes of feedback data. It uncovers hidden patterns, sentiments, and experiences drivers automatically.
  • Actionable Analytics: The platform converts raw feedback into clear, easy-to-understand insights. Teams can quickly take action to improve experiences and outcomes.
  • Omnichannel Coverage : Medallia collects experience data from online, offline, and digital channels. This ensures no customer or employee feedback is missed.
  • Customer Journey Mapping: It helps organizations visualize the full customer journey across touchpoints. Businesses can identify gaps and optimize experiences at every stage.
  • Employee Experience Management: Medallia measures employee engagement, satisfaction, and sentiment effectively. This helps improve workplace culture and retention.

Benefits of Medallia Software

  • Customizable Dashboards: Users get role-based dashboards tailored to their responsibilities. Leaders and teams can focus on metrics that matter most to them.
  • Closed-Loop Feedback : Medallia Customer Experience Management Software enables quick follow-ups on customer and employee feedback. This ensures issues are addressed and trust is maintained.
  • Industry-Specific Solutions: The platform offers customized solutions for industries like retail, healthcare, and hospitality. This makes insights more relevant and actionable.
  • Improved Customer Loyalty: By acting on experience insights, businesses can improve satisfaction and retention. Loyal customers contribute to long-term growth.
  • Operational Efficiency: Medallia highlights operational gaps and inefficiencies. Teams can optimize processes and reduce unnecessary costs.
  • Voice of the Customer (VoC): This Customer Experience Management Software centralizes Voice of the Customer programs in one place. This helps organizations make consistent, experience-driven decisions.

Medallia Pricing

Medallia price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Medallia Pricing & Plans

Medallia price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

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Medallia Features

  • icon_check Experience Cloud Unified platform capturing experience signals across all channels to drive real-time insights and actions.
  • icon_check AI-Powered Analytics Uses machine learning to detect sentiment, predict churn, and uncover patterns from structured and unstructured data.
  • icon_check Digital Experience Scoring Monitors user behavior on digital platforms to provide real-time scores and improve digital customer experiences.
  • icon_check Speech & Text Analytics Analyzes voice, chat, email, and survey data using NLP to derive deep insights from customer and employee feedback.
  • icon_check Feedback Collection Enables rich feedback through video responses, capturing emotion and nuance not found in text-based surveys.
  • icon_check Dashboards Customizes views and analytics for different roles—from frontline staff to executives—for relevant decision-making.
  • icon_check Quality Management Evaluates customer-agent interactions with AI to score performance, ensure compliance, and enhance quality control.
  • icon_check Sentiment Analysis Detects emotional tone in feedback to prioritize actions and understand the true customer or employee sentiment.
  • icon_check Security & Compliance Enterprise-grade platform with encryption, role-based access, and compliance with GDPR, HIPAA, and other standards.

Medallia Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • Manufacturing, Hospitality, Healthcare, Retail, Automobiles, Tours and Travels , Insurance, Restaurant, Financial Institutions
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English
  • AI Integrated

Medallia Review

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Overall Score

4.3/5
Based on 1 Review

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Medallia Video Review

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Medallia Inc Company Details

Brand Name Medallia Inc
Information Medallia provides SaaS platform focused on customer experience management.
Founded Year 2001
Director/Founders Amy Pressman, Borge Hald
Company Size 1000+ Employees

Medallia FAQ

A Medallia pricing information can be obtained on request through techjockey.com.
A Yes, Medallia offers mobile apps for iOS users.
A Medallia is web-based and works on Windows, macOS, and iOS via modern browsers.
A No, Medallia does not offer a free trial.
A Medallia Customer Experience Management Software collects, analyzes, and transforms customer and employee feedback into actionable insights using AI.
A Medallia is used by large enterprises across industries like retail, healthcare, hospitality, and BFSI.
A Yes, a free demo is available on request from the Medallia team.
A No, Medallia is a paid customer experience management software.

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