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  1. Business Software
  2. Customer Support Software
  3. Customer Experience Management Software

  4. Medallia

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Medallia

Brand: Medallia Inc

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Features

  • check_icon Experience Cloud
  • check_icon AI-Powered Analytics
  • check_icon Digital Experience Scoring
  • check_icon Speech & Text Analytics
  • check_icon Feedback Collection

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Medallia Pricing & Plans

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play Medallia Digital Suite - Overview
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Medallia Features

  • icon_check Experience Cloud Unified platform capturing experience signals across all channels to drive real-time insights and actions.
  • icon_check AI-Powered Analytics Uses machine learning to detect sentiment, predict churn, and uncover patterns from structured and unstructured data.
  • icon_check Digital Experience Scoring Monitors user behavior on digital platforms to provide real-time scores and improve digital customer experiences.
  • icon_check Speech & Text Analytics Analyzes voice, chat, email, and survey data using NLP to derive deep insights from customer and employee feedback.
  • icon_check Feedback Collection Enables rich feedback through video responses, capturing emotion and nuance not found in text-based surveys.
  • icon_check Dashboards Customizes views and analytics for different roles—from frontline staff to executives—for relevant decision-making.
  • icon_check Quality Management Evaluates customer-agent interactions with AI to score performance, ensure compliance, and enhance quality control.
  • icon_check Sentiment Analysis Detects emotional tone in feedback to prioritize actions and understand the true customer or employee sentiment.
  • icon_check Security & Compliance Enterprise-grade platform with encryption, role-based access, and compliance with GDPR, HIPAA, and other standards.

Medallia Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • Manufacturing, Hospitality, Healthcare, Retail, Automobiles, Tours and Travels , Insurance, Restaurant, Financial Institutions
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English
  • AI Integrated

Medallia Reviews and Ratings

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Medallia Inc Company Details

Brand Name Medallia Inc
Information Medallia provides SaaS platform focused on customer experience management.
Founded Year 2001
Director/Founders Amy Pressman, Borge Hald
Company Size 1000+ Employees

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