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Brand: Locobuzz
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Social listening
AI‑powered monitoring of brand mentions across multiple digital channels in real‑time.
Sentiment Analysis
Auto‑detects positive, negative or neutral sentiment from mentions via natural language processing.
Competitor analysis
Benchmarks brand share of voice, sentiment trends and performance vs competitors.
Trend Analysis
Spots trending topics, hashtags and keywords shaping online conversations about your brand.
Campaign Analytics
Audits campaign performance, ROI, influencer traction and engagement over time.
Inbox Management
Unified inbox aggregates all social, review and chat messages for streamlined response workflows.
Ticket Management
Converts customer conversations into assignable tickets with SLA and escalation workflows.
Tagging and Labelling
AI auto‑classifies tickets or mentions into categories to accelerate routing and tracking.
Review Management
Monitors reviews across Playstore, App Store, Amazon, GMB, Tripadvisor and more.
Feedback Management
Captures NPS/CSAT feedback and displays consolidated sentiment insights per customer.
Custom Dashboards
Fully customizable BI dashboards with widgets, filters, drill‑downs and data export.
Conversational AI Chatbot
No‑code chatbot builder automates self‑service with flows, fallbacks and human hand‑off.
CRM Integration
Centralizes social, chat, email interactions into unified customer profile with CRM sync.
Custom Branding
Role‑based access controls and white label options for chatbots and dashboards
Omnichannel Support & Engagement
Seamlessly manages customer engagement across social, email, chat, voice and WhatsApp Business.
Brand Name | Locobuzz |
Information | At Locobuzz, we understand the power of meaningful customer interactions. Our platform, integrating AI, Machine Learning, Big Data, and Analytics, isn't just about technology; it's about enriching customer relationships and adding value to every interaction. |
Founded Year | 2015 |
Director/Founders | Nitin Agarwal, Shubhi Agarwal, Vishal Agrawal |
Company Size | 101-500 Employees |
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