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SAP CX

Brand: SAP

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Features

Contact Management
Lead Management
Opportunity Management
Account Management
Workflow Automation

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SAP CX Features

Contact Management Store, organize, and manage customer contact information securely for consistent engagement.
Lead Management Capture, qualify, and track leads through the sales pipeline to improve conversion efficiency.
Opportunity Management Monitor sales opportunities, forecast revenue, and guide teams to close deals effectively.
Account Management Manage customer accounts, track activities, and align sales efforts for long-term relationships.
Workflow Automation Automate routine processes and approvals to reduce manual effort and improve efficiency.
Pipeline Management Visualize and manage sales pipeline stages to improve deal tracking and close rates.
Quote Management Automate creation of accurate price quotes with approvals and integration to product catalogs.
Self Service Portal Enable customers to access knowledge, track requests, and manage accounts online.
Marketing Automation Automate personalized campaigns, nurture leads, and trigger actions based on engagement.
Field Service Management Schedule, dispatch, and monitor field service operations with mobile-enabled tracking.
Feedback Management Collect, analyze, and act on customer feedback to improve products, services, and experiences.
Loyalty Management Manage loyalty programs, track points, and reward customers to drive repeat purchases.
Service Level Management Define SLAs, monitor compliance, and ensure timely response to customer inquiries.
Performance Management Track KPIs, monitor team productivity, and align sales and service goals with business.
Knowledge Management Centralize FAQs, guides, and solutions for faster agent response and self-service support.
Territory Management Define territories, assign accounts, and align sales resources for optimized coverage.
Order Management Manage quotes, pricing, and orders in real time with integration to ERP and inventory data.

SAP Company Details

Brand Name	SAP
Information	SAP is a technology company that develops enterprise application software for companies and industries across diverse sectors.
Founded Year	1972
Director/Founders	Andreas Neumeier, Chen Lahav, Claus Wellenreuther, Dietmar Hopp, Hans-Werner Hector, Hasso Plattner,
Company Size	1000+ Employees
Other Products	SAP ESG, SAP SuccessFactors HCM, SAP Enable Now, SAP EWM, SAP Business One