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Description
Pricing
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Review
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FAQs
Questions
Alternatives
Get Free Advice
Get Quote
Brand : Freshworks
4.0 
10 Ratings & 4 Reviews
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Starting at ₹ 899
Save Extra with 2 Offers
Save upto 28%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page. Freshsales CRM is a cloud-based customer relationship management software that leverages a retail firm to see through the customers buying patterns to increase sales. It gives you a 360-degree view of individual customers and merges their experience within a unified platform. Freshsales CRM offers...Read more
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Customer Data Management (CDM)
Contact Management Store, organize, and access customer contact details for easy retrieval and updates. Account Management Track and manage business relationships with key accounts and clients. Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history. Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement. Activity History Record and review all past customer interactions, including calls, emails, and meetings. Lead Management
Lead Generation Capture and create leads through multiple channels for sales growth. Lead Nurturing Engage with leads over time through automated follow-ups and relevant content. Lead Tracking Track lead activity and behavior across multiple channels and touchpoints. Lead Qualification Assess lead quality based on criteria to focus on high-potential prospects. Lead Assignment Assign & distribute leads to specific reps or teams based on predefined rules. Lead Prioritization Rank leads by their potential to close, ensuring focus on the most promising. Sales Pipeline Management
Opportunity Management Manage and track sales opportunities from prospect to closed deal. Deal Management Manage the entire deal lifecycle, from negotiation to final agreement. Territory Management Organize and assign sales territories to optimize coverage and performance. Task Management Assign, track, and manage tasks and activities to ensure team productivity and accountability. Deal Rotting Flag and manage deals that are stalling or not progressing as expected. Quote & Proposal Management Create and send tailored quotes and proposals for potential clients. Order Management Handle order processing and ensure smooth transaction flow post-sale. Collaboration and Communication
Document Sharing & File Storage Store and share important files, documents, and customer resources easily. Activity Logging Recording all customer interactions like calls, emails, meetings, and text messages within the CRM system Bulk Email and SMS Send emails & SMS in bulk to leads or clients for promotions or updates. Call Tracking and Recording Track and record sales calls for better analysis and performance review. Internal Communication Enable real-time internal communication between teams with built-in messaging or chat features. Built-in Dialer Call prospects directly from CRM in just one click to ensure high compliance and productivity. Integrations
API Access Customizable API for integrating with other business applications or extending CRM capabilities. Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups. Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality. Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support. Email Marketing Tools Connect CRM with email tracking tools like Mailsuite or LeadSquared for measuring open rates. Workflow Automation and Management
Workflow Automation Automate repetitive tasks and workflows to improve sales team efficiency. Task Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications. Lead Capture Automation Automatically capture leads from forms, websites, and social media. Customizable Workflows Create, modify, and automate sequences of tasks, actions, or processes within the CRM. Auto Qualify Leads Automatically evaluate leads for sales readiness using predefined criteria. Security & Compliance
Audit Logs Maintain a log of all user actions for accountability and security auditing. Data Encryption Encrypt data both at rest and in transit to safeguard customer information. IP Whitelisting Prevents unauthorized access from unknown or unsecure locations. Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data. Audit Trails Used for auditing and compliance purposes to ensure transparency and traceability. GDPR and CCPA Compliance Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy. Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans. AI Capabilities
Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making. Lead and Deal Scoring Score leads and deals to prioritize efforts based on engagement or value. Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently. Analytics and Reporting
Sales Forecasting Predict future sales revenue based on trends, historical data, and leads. Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business. Sales Funnel Analysis Monitor and analyze real-time data to make timely, informed decisions. Conversion Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health. Activity Overview Reports Analyze customer behavior and interactions to gain actionable insights for better engagement. Sales Performance Tracking Monitor team performance across sales activities, tracking progress against KPIs. Customizable Pipeline Views Create customized views of sales pipeline stages for better oversight. Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning. Alerts & Notifications
Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions. Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed. Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met. System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution. Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints. SLA Violations Receive notifications when service level agreements are breached or approaching deadlines. Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase). Others
Offline Mode Geolocation Customization Options Campaign Management Data Import/Export
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Verified reviewer:
Product Manager, SAAS
101-500 Employees
Software user since: 6-12 months
Reviewed on: Feb 13, 2025
Verified reviewer:
Project Manager, Food & Beverages
2-100 Employees
Software user since: < 6 months
Reviewed on: Feb 4, 2025
Verified reviewer:
Content Marketer, Automotive
1000+ Employees
Software user since: 2+ years
Reviewed on: Feb 13, 2025
| Brand Name | Freshworks |
| Information | Freshworks provides businesses with SaaS customer engagement solutions. |
| Founded Year | 2010 |
| Director/Founders | Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar |
| Company Size | 1000+ Employees |
| Other Products | Freshservice, Freshdesk, Freshchat, Freshdesk Contact Center, Freshteam |
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