CRM is an exquisite solution that helps the businesses to expedite the sales operations with enhanced productivity and improved lead conversions. Integrated phone and email, user behaviour tracking, lead scoring and more, Freshsales is an all-in-one hassle-free software package. This state-of-the-art software solution enables the businesses to track the events, manage leads, filter the leads pipeline, track leads status and generate useful business reports effortlessly. Freshsales facilitates the businesses with anytime anywhere sales operations management with its unmatchable mobile support.
Freshsales CRM is a feature rich scalable and reliable solution to manage entire sales operations from within a single platform. This easy to use and cost effective solution is facilitated with email and phone integration allowing the salesforce to manage conversations from one place. In-built event tracking system empowers the sales reps to monitor what users were doing on their website or product. Salesforce can help the customers find the best deals based on their search behaviour and browsing history. The solution equips the salesforce have relevant conversations and helps them to stay on their toes with real-time alerts on email opens, link clicks and new emails. The teams can now manage their sales pipeline better with the intuitive and user-friendly interface. Frontend key features of Freshsales include:
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- Email tracking: Salesforce can now readily know who has opened and clicked links on sent email, when and how many times and helps them to effectively engage with the best prospects by targeting the next set of email actions.
- One click to call: No extra software or hardware installation cost is required to call the prospects. No set-up charges and no wasted time on dialling phone numbers are the most enduring features of this solution. Salespersons need to just click the phone number to place calls directly from Freshsales.
- In-depth customer insights: Freshsales provides website and in-app tracking features helps the teams to have a clear and in-depth customer insight. The sales managers can give their sales team invaluable insights about every touchpoint the customers experience in a chronological timeline view with the activity timelines embedded within the solution.
- Manage Leads: Freshsales helps the teams to identify and track promising leads to closure with 360° customer view, lead scoring, auto profile enrichment, auto lead assignment and appointments, tasks and notes scheduling features.
- Deals Pipeline: This cutting edge feature set consists of allows the sales teams to manage the sales pipeline effectively with rich features and tools such as visual sales pipeline, deal status at a glance, simple drag and drop navigation, action-oriented follow ups and track deals on the go.
- Reports: Visual reporting for smart informed decisions has been provided for effective decision-making and data analysis. Customize reports, visual sales reports, and revenue analytics among other reporting features allow the salesforce to create tabular, summary, and matrix reports with ease.
- Mobile Support: Supporting almost all mobile devices, Freshsales enables the salesforce to access the customer data at fingertips and track deals on the move.
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Freshdesk aims at making it easy for brands to talk to their customers and for users to get in touch with businesses. With a flagship product, Freshdesk is an impeccable customer support solution offering better customer experience. Freshdesk has more than 500 passionate employees globally and helps over 80,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, they use Freshdesk themselves to keep the customers happy.