Freshsales CRM Software Overview

What is Freshsales CRM?

Freshsales CRM is a cloud-based customer relationship management software that leverages a retail firm to see through the customers buying patterns to increase sales. It gives you a 360-degree view of individual customers and merges their experience within a unified platform.
Freshsales CRM offers an intuitive module of its own that is known as Freshcaller, using which an enterprise can send targeted emails, make calls and reach out to relevant prospects in a single click.

Admins can monitor individual deals across various pipelines and set goals for their sales team to achieve. Freshsales CRM offers customizable reports, making it more beneficial for companies in decision making. The software is completely safe to use and offers data protection in compliance with GDPR regulations.

Pipeline Management and how it facilitates easy monitoring of deals?

Pipeline Management: In most CRM systems, the term pipeline management designates the process of overseeing and directing future sales in various stages. Pipeline management enables CRM managers to accurately predict future revenues and make future strategies
You can generate multiple pipelines within their sales CRM and monitor relevant deals in an accurate manner.
Enterprises can set stage probabilities for individual deals. The weighted pipeline within the software will offer a detailed forecast of their sales stages.
Organizations can filter out deals and can take actions like sending bulk SMS, update the customer via email etc. They can also monitor the deals in a list view and configure individual columns to display the most important information.
Stagnant deals can be marked by assigning age mechanisms. Rotten deals get marked in red, enabling users to view which deals can still be revived.

Pricing of Freshsales CRM

Freshsales CRM is available as per the following pricing options:
Blossom (₹ 799/user/month billed annually, ₹ 1399/user, billed monthly): The plan is available for Rs.1399 on a monthly basis for one user.
Garden (₹ 1799/user/month, billed annually, ₹ 2599/user, billed annually): The plan is available at a price of Rs. 2599 on a monthly basis for one user.
Estate (₹ 3199/user/month, billed annually, ₹ 4699/user, billed monthly): The plan is available at a price of Rs. 4699 on a monthly basis for one user.
Forest (₹ 5799/user/month, billed annually): The plan is available at a price of Rs.69,588 on a yearly basis for one user.

Benefits of Freshsales CRM

Better Communications: Freshsales CRM offers consistent communication between customers and employees, and leaves team members with no information gap.
Better Collaboration: Freshsales CRM facilitates better collaboration between the sales, marketing, and support teams. It also reduces the response time for any ticket of complaint or request generated by a customer.
Push Notifications: With Freshsales CRM, employees get instantly notified when a new task or an individual lead is assigned to them. The software also offers relevant notifications about upcoming meetings.

Comparison FreshSales CRM with other Sales CRM Software

Freshworks Brand Details

Brand Name	Freshworks
Information	Freshworks provides businesses with SaaS customer engagement solutions.
Founded Year	2010
Director/Founders	Girish Mathrubootham, Shan Krishnasamy, Vijay Shankar
Company Size	1-100 Employees
Other Products	Freshservice, Freshdesk, Freshchat, Freshdesk Contact Center, Freshteam

Freshsales CRM Features

Lead, Contact ,Account, and Deal Management

Freshsales offers a unified information management procedure. It helps you make a better deal with various metrics and

Visual Sales Pipeline

Enterprises can locate individual deals within each stage of their pipeline. They can filter out and sort the deals to get a

2-way Email Sync

Seamlessly sync 2-way emails and organize them in proper folders. The feature also lets you track and schedule individual emails

Lead Scoring

Enterprises can score multiple leads by calculating their individual characteristics and behavior. They can easily sort out

Phone powered by Freshcaller

With Freshsales CRM, users get access to Freshcaller that enables you to make calls in a single click. They can log calls to

SMS Integration

SMS integration with preferred SMS-provider is available. You can send personalized messages to owners, customers and leads. With

Freshworks Integrations

You can Integrate the software with Freshchat, Freshcaller, Freshdesk and Freshconnect.

Marketplace Apps

Freshsales CRM can be integrated with marketplace apps like Hubspot, Zapier, Quickbooks, Mailchimp, Segment and more.

API Access

The APIs of Freshsales CRM belongs to the REST category. You can perform operations like adding, modifying, reading and data

Territories and Lead Assignment

The software uses a round-robin mechanism to assign relevant leads to individual representatives. It also assigns contact deals

Smart Matches

The Freddy tool detects and displays duplicate leads and contracts by employing smart matching techniques.

Custom roles

Admins can generate multiple custom roles, schedule their access levels, and grant permissions using the software.

Advanced Reports

The software offers a wide variety of reports related to visual sales, trendline, sales activity, velocity and more. You can also

250 Bulk Emails/User/Day

With Freshsales CRM, you can generate email templates for their clients and forward the particulars in bulk on a daily basis.

5 Sales Sequences/User

Sales sequences eliminate dependency over other tools for any other email campaigns. You can leverage Freshsales CRM to

10 Workflow Automations

Freshsales CRM allows for easy workflow automation. You can perform procedures like organize, record updates, task generation,

10 Teams

Enterprises can group their employees into teams and share tasks, reports, appointments, campaigns and territories with

1000 Bulk Emails/User/Day

With the Bulk email sending feature, an authorized user can send up to 1000 emails per day, facilitating improved campaign

10 Sales Sequences/User

You no longer have to depend on external platforms to facilitate email campaigns.

25 Workflow Automations

The workflow automation feature offered by Freshsales CRM increases the efficiency and accuracy levels of an individual business

25 Teams

It facilitates enhanced management of campaigns, appointments, tasks and reports.

5000 Bulk Emails/User/Day

The bulk email sending feature facilitates better lead generation and customer interaction procedures.

25 Sales Sequences/User

You can sequence their sales campaigns in an efficient manner with Freshsales CRM, without having to depend on external

100 Workflow Automations

You can automate their entire CRM workflow and offer the best services to capture leads and pre-existing clients.

50 Teams

Concurrent deployment of 50 teams can greatly impact the business and increase profits.

Advanced CRM Customization

You can customize their Freshsales account to reflect their business values. You can generate multiple fields, add custom roles,

Auto Profile Enrichment

The software extracts the profile details of a particular lead from their social accounts and updates it within its database in

Reports & Dashboard

Freshsales CRM’s intuitive dashboard offers access to crucial information at a glance.

Smartforms and Event Tracking

Organisations can track the journey of their individual leads, the web-pages visited by them, along with their interaction

Multi Currency

Freshsales can be used globally. The software supports more than 150 currencies to seal the deal.

Sales Goals

Enterprises can define goals and track their progress levels. Managers can assign goals to teams based on their territory,

EEA Data Center

Freshsales CRM is compliant with GDPR. Business owners can store their data with the EU Data Center.

IP Whitelisting

Enterprises can generate a list of trusted IP addresses and monitor access rights from the particulars for safety reasons.

Audit Logs

Audit logs offer a detailed list of recent changes in a chronological manner, including the changes made in sales campaigns,

Dedicated Account Manager

Account managers are offered a close view of crucial elements, including fields like account hierarchy, contacts, communication,

Freshsales CRM Plans & Pricing

Blossom (? 799 /user/month, billed annually, ? 1399 /user, billed monthly)

₹ 1651

Lead, Contact ,Account, and Deal Management
Visual Sales Pipeline
2-way Email Sync
Lead Scoring
Phone powered by Freshcaller
SMS Integration
Freshworks Integrations
Marketplace Apps
API Access

Option(s)
- Users (User(s))
- Monthly (Month(s))

Users (User(s))
Yearly (Year(s))

Garden (? 1799 /user/month, billed annually ,? 2599 /user, billed monthly)

₹ 3067

Lead, Contact ,Account, and Deal Management
Visual Sales Pipeline
2-way Email Sync
Lead Scoring
Phone powered by Freshcaller
SMS Integration
Freshworks Integrations
Marketplace Apps
API Access
Territories and Lead Assignment
Smart Matches
Custom roles
Advanced Reports
250 Bulk Emails/User/Day
5 Sales Sequences/User
10 Workflow Automations
10 Teams

Option(s)
- Users (User(s))
- Monthly (Month(s))

Users (User(s))
Yearly (Year(s))

Estate (? 3199 /user/month, billed annually ,? 4699 /user, billed monthly)

₹ 5545

Lead, Contact ,Account, and Deal Management
Visual Sales Pipeline
2-way Email Sync
Lead Scoring
Phone powered by Freshcaller
SMS Integration
Freshworks Integrations
Marketplace Apps
API Access
Territories and Lead Assignment
Smart Matches
Custom roles
Advanced Reports
1000 Bulk Emails/User/Day
10 Sales Sequences/User
25 Workflow Automations
25 Teams
Advanced CRM Customization
Auto Profile Enrichment
Reports & Dashboard
Smartforms and Event Tracking
Multi Currency
Sales Goals

Option(s)
- Users (User(s))
- Monthly (Month(s))

Users (User(s))
Yearly (Year(s))

Forest (? 5799 /user/month, billed annually)

₹ 82114

Lead, Contact ,Account, and Deal Management
Visual Sales Pipeline
2-way Email Sync
Lead Scoring
Phone powered by Freshcaller
SMS Integration
Freshworks Integrations
Marketplace Apps
API Access
Territories and Lead Assignment
Smart Matches
Custom roles
Advanced Reports
5000 Bulk Emails/User/Day
25 Sales Sequences/User
100 Workflow Automations
50 Teams
Advanced CRM Customization
Auto Profile Enrichment
Reports & Dashboard
Smartforms and Event Tracking
Multi Currency
Sales Goals
EEA Data Center
IP Whitelisting
Audit Logs
Dedicated Account Manager

- Users (User(s))
- Yearly (Month(s))

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Freshsales CRM Gallery

How to Create Landing Pages | Freshsales CRM Demo

Freshsales CRM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows iOS Android
DesktopMobile
Web-Based
Hospitality, E-Commerce, Real Estate
All Businesses
English

Freshsales CRM Reviews

Have recommended this product

Overall Score

4.7/5

Based on 2 Reviews

Features 4.7/5

Value for Money 4.4/5

Ease of Use 4.5/5

Customer Support 4.2/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

DK

DEVANAND KAMNOORE

User

Overall

4.6/5

Features

4.9/5

Value for Money

4.8/5

Ease of use

5/5

Customer Support

4.6/5

“impressive service”

Pros : This company was very helpful! I was looking for a Software. They asked a few questions in a 5-10 minute phone call and then provided 4 useful and appropriate recommendations. They did not bombard me with any unwanted information. They did provide me with other useful tools such as links to demos and pricing, and a scorecard for rating the software. They worked quickly and did not waste any of my time. I highly recommend using Techjockey to help you find a solution to your needs!

Cons : N/A

Posted - Sep 12, 2016

RK

Rashmi Kasera

User

Overall

4.9/5

Features

4.7/5

Value for Money

4.1/5

Ease of use

4.2/5

Customer Support

4/5

“Techjockey is a good place to go”

Pros : Initially, I had thought I would regret buying from here... But I couldn't have been more wrong.

Cons : N/A

Posted - Sep 5, 2016

See all Freshsales CRM reviews

Compare Freshsales CRM With other Sales CRM Software

Freshsales CRM

by : Freshworks

4.7 (2 reviews)

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Freshsales CRM FAQ

Q. How does the 30-day free trial work?

A. When you sign up, you instantly get access to our fully-loaded Estate plan for 30 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Q. Is my data safe?

A. At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

Q. How does the built-in phone work?

A. Make and receive calls in Freshsales by purchasing local and toll-free numbers starting at $1/month. Once you enable the phone feature, you’ll receive an email along with a credit worth $5 to buy and make phone calls. You can always top up your credits from “Plans & Billing” in your Freshsales account

Q. Can I upgrade or downgrade anytime?

A. Yes, you can. Freshsales is a pay-as-you-go service so you can upgrade, downgrade or cancel at any time. We do not have cancellation fees. But if you cancel, you’ll be billed for the current month.