Easyrewardz Collecta

What is Collecta?

Collecta by Easyrewardz, an all-in-one customer feedback management software designed to help businesses gain actionable customer insights to know them better and predict their next move. Collecta Customer Feedback Management Software helps in elevating the brand's experience by enabling them to take customer feedback through Collecta ready-to-go, multi-channel templates of polls, survey, feedback, and product/ service review.

Collecta provides a unified feedback engine to healthcare, banking, and other businesses to analyze customer calls. It captures VoC or the voice of the customer to understand what consumers think of their brand. The feedback management system also collects client feedback using multi-channel pre-set templates specially designed for polls, reviews, feedback & surveys for running a customer-driven business.

Why Use Collecta?

• Capturing VoC:Collecta captures customers' voices using ready-to-go feedback/polls/survey templates to elevate the brand's value.
• Capture context:It allows business owners to prepare dynamic questionnaires and customize them to ask customers about their experience with your product or service.
• Actionable Customer Insights:Provides real-time dashboard with actionable takeaways helps assess the given feedback to improve business strategies further.

Modules in Collecta

• Sophisticated Transaction Service:The module helps share unique customized communication with customers for collecting feedback. The feature also helps prevent instances of repeat communication.
• Google Reviews Redirect:The feature redirects customers to a business's website after submitting their Google reviews.
• Escalation Matrix:This module allows users to prepare multiple escalation matrices so that dissatisfied consumers can connect with the concerned team member.
• In-depth Reporting:Using different KPIs, the reporting feature helps access graphical reports on staff, store, and brand performance.

Key Features of Collecta

• Design:Create logical jumps and conditional flows between different questions. There is also an HTML editor and filter available for applying audience selection.
• Deliver:Integrate feedback forms with digital receipts for collecting customer reviews. You can send links too for these forms through email, SMS, and WhatsApp.
• Collect:Customer delight index helps understand the level of customer satisfaction. Dashboard support makes it possible to assess the performance of each campaign.
• Act:The feature logs in every negative feedback in the form of tickets. You can also add rewards like vouchers, coupons, gifts, and points here.

Benefits of Collecta

• Contextual probing with customer data platform for creating user-based questions
• Incentivize customers by rewarding them for feedbacks
• Shared library of predesigned templates and questions
• Detractor flow management for managing negative feedback

How Does Collecta Work?

Collecta is primarily used to capture the voice of the customer and take the required steps to provide a seamless customer experience. For more information, you can also refer to Collecta user manuals and request an online demo at Techjockey.com.

How to Use Collecta?

Get started with Collecta in 6 simple steps:

• Step 1: Buy Collecta online from Techjockey.com and get the login credentials.
• Step 2: Install Collecta on your device /Directly login through the Collecta website
• Step 3: Sign up on the Collecta portal
• Step 4: Create your account using Collecta login credentials
• Step 5: Add users & assign permission
• Step 6: Get started with Collecta

What is the Price of Collecta?

Collecta comes with multiple pricing plans and caters to a diverse customer base.

Price of Collecta may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for Collecta subscription details and avail offers on Collecta premium packages. Contact Techjockey team for Collecta Pricing.