Collecta - Unified Feedback Engine to know your customers better

Easyrewardz Collecta

Brand : EasyRewardz Software

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T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Collecta by Easyrewardz, an all-in-one customer feedback management software designed to help businesses gain actionable customer insights to know them better and predict their next move. Collecta Customer Feedback Management Software helps in elevating the brand's experience by enabling them to ta...Read more

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Easyrewardz Collecta Software Pricing, Features & Reviews

What is Collecta?

Collecta provides a unified feedback engine to healthcare, banking, and other businesses to analyze customer calls. It captures VoC or the voice of the customer to understand what consumers think of their brand. The feedback management system also collects client feedback using multi-channel pre-set templates specially designed for polls, reviews, feedback & surveys for running a customer-driven business.

Why Use Collecta?

Capturing VoC:Collecta captures customers' voices using ready-to-go feedback/polls/survey templates to elevate the brand's value.
Capture context:It allows business owners to prepare dynamic questionnaires and customize them to ask customers about their experience with your product or service.
Actionable Customer Insights:Provides real-time dashboard with actionable takeaways helps assess the given feedback to improve business strategies further.

Modules in Collecta

Sophisticated Transaction Service:The module helps share unique customized communication with customers for collecting feedback. The feature also helps prevent instances of repeat communication.
Google Reviews Redirect:The feature redirects customers to a business's website after submitting their Google reviews.
Escalation Matrix:This module allows users to prepare multiple escalation matrices so that dissatisfied consumers can connect with the concerned team member.
In-depth Reporting:Using different KPIs, the reporting feature helps access graphical reports on staff, store, and brand performance.

Key Features of Collecta

Design:Create logical jumps and conditional flows between different questions. There is also an HTML editor and filter available for applying audience selection.
Deliver:Integrate feedback forms with digital receipts for collecting customer reviews. You can send links too for these forms through email, SMS, and WhatsApp.
Collect:Customer delight index helps understand the level of customer satisfaction. Dashboard support makes it possible to assess the performance of each campaign.
Act:The feature logs in every negative feedback in the form of tickets. You can also add rewards like vouchers, coupons, gifts, and points here.

Benefits of Collecta

Contextual probing with customer data platform for creating user-based questions
Incentivize customers by rewarding them for feedbacks
Shared library of predesigned templates and questions
Detractor flow management for managing negative feedback

How Does Collecta Work?

Collecta is primarily used to capture the voice of the customer and take the required steps to provide a seamless customer experience. For more information, you can also refer to Collecta user manuals and request an online demo at Techjockey.com.

How to Use Collecta?

Get started with Collecta in 6 simple steps:

Step 1: Buy Collecta online from Techjockey.com and get the login credentials.
Step 2: Install Collecta on your device /Directly login through the Collecta website
Step 3: Sign up on the Collecta portal
Step 4: Create your account using Collecta login credentials
Step 5: Add users & assign permission
Step 6: Get started with Collecta

What is the Price of Collecta?

Collecta comes with multiple pricing plans and caters to a diverse customer base.

Price of Collecta may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for Collecta subscription details and avail offers on Collecta premium packages. Contact Techjockey team for Collecta Pricing.

Easyrewardz Collecta Pricing & Plans

Easyrewardz Collecta price is available on request

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