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Best Customer Feedback Management Software in 2024

What is Feedback Management Software?

Customer Feedback management software is used by businesses to accumulate data on different types of groups: customers or consumers, leads, stakeholders and even employees. feedback management software allows a user to design & create customers feedback forms, to target specific segments. Read Buyer’s Guideimg

Best Customer Feedback Management Software

(Showing 1 - 10 of 30 products)

Most PopularNewest FirstTop Rated Products
Easyrewardz CRM Suite

Easyrewardz CRM Suite

Brand: EasyRewardz Software

4.6img

4.6 out of 5

(6 user reviews)

Easyrewardz is a cloud-based Customer Lifecycle Management platform designed to serve the needs of all types of industries. The CRM software ensures a sea... Read More About Easyrewardz CRM Suite img

Price On Request

Zoho Survey

Zoho Survey

Brand: Zoho Corporation

4.5img

4.5 out of 5

(2 user reviews)

Zoho Survey is one of the best software for conducting surveys and feedback, available in the Indian market. It provides amazing examining tools for resea... Read More About Zoho Survey img

₹800 /User

Easyrewardz Collecta

Easyrewardz Collecta

Brand: EasyRewardz Software

Be the first to review

Collecta by Easyrewardz, an all-in-one customer feedback management software designed to help businesses gain actionable customer insights to know them be... Read More About Easyrewardz Collecta img

Price On Request

Mink Foodiee Feedback Management System

Mink Foodiee Feedback Management System

Brand: Indian Mesh Pvt Ltd

4.5img

4.5 out of 5

(1 user reviews)

Mink Foodiee Feedback Management System is a software designed for conducting customer reviews in the most cost-effective manner possible. The software a... Read More About Mink Foodiee Feedback Management System img

₹350

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QuickTapSurvey

QuickTapSurvey

Brand: TabbleDabble

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TabbleDabble is the creator of QuickTapSurvey. QuickTapSurvey helps businesses collect data in person using tablets and phones without an internet connecti... Read More About QuickTapSurvey img

₹1,330 /user

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SurveyLegend

SurveyLegend

Brand: SurveyLegend

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SurveyLegend enables you to create gorgeous mobile-ready surveys & forms on your tablet or computer. Share your survey with a click and view results in... Read More About SurveyLegend img

₹1,330 /User

Survaider

Survaider

Brand: Opiniofi

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Survaider is a customer experience management software used for better connectivity with the customers. The customer experience software includes feedback... Read More About Survaider img

Price On Request

EagleView

EagleView

Brand: ANGLER

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EagleView is an online Survey Builder Tool with advanced concepts such as customized questionnaire preparation and reports on the basis of the survey. Eagl... Read More About EagleView img

Price On Request

OpenText Cem Software

OpenText Cem Software

Brand: OpenText

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OpenText Cem Software is a project management software that proves instrumental in improving your customer interactions. This document management software... Read More About OpenText Cem Software img

Price On Request

Feedback Management System

Feedback Management System

Brand: Amzetta

4.7img

4.7 out of 5

(1 user reviews)

Feedback Management System provides a simple, affordable and an effective feedback application for organizations to spread the brand value, increase operat... Read More About Feedback Management System img

Price On Request

Last Updated on : 22 Feb, 2024

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Best Customer Feedback Management Software FAQ’s

Software questions,
answered

Feedback software is a solution that allows users to design and manage electronic feedbacks, collect responses and analyse feedback. It can be used to gather insights on different factors such as customer satisfaction, which businesses can use to improve their products, services, and operations.

Customer feedback software plans come in a range of prices. Generally, pricing varies based on requirement & product-wise, as well as separate priced packages for small businesses and enterprises.

Some common features of feedback software include feedback form creation, response management, customised URL creation, skip logic, and phone optimised feedbacks.  

Feedback software provides users an all-in-one platform to conduct & manage feedbacks and gain insights for your market research needs. It provides the necessary tools needed for effective feedbacking in a unified dashboard place so users can easily administer electronic feedbacks.  

There’s no limit to the number of feedbacks you can run & responses you get.

You can get results in CSV format(for Microsoft Excel) and import the same to SPSS for effective statistical analysis. Additional formats in which responses can be downloaded include doc, pdf etc. 

Customer Feedback Management Software Reviews

EC

Easyrewardz CRM Suite

4.7

“Easyrewardz CRM offers 360-degree customer-centric solutions to retail businesses. The CRM platform powers customer engagement by giving AI-powered actionable insigh...”

- AQIB JAVED

See all Easyrewardz CRM Suite reviewsimg
ZS

Zoho Survey

4.9

“I am very happy with the service I received. 5 software were introduce and scheduling for the demo with them was done without any hassle. No scam and no bothering em...”

- Prajjwal singh

See all Zoho Survey reviewsimg
EC

Easyrewardz CRM Suite

4.6

“Easyrewardz CRM helps retailers identify their customers and offer the most effective marketing strategies.”

- karan singh

See all Easyrewardz CRM Suite reviewsimg
EC

Easyrewardz CRM Suite

4.7

“It helps businesses automate repetitive tasks and improve their operational efficiency.”

- Lalit Sah

See all Easyrewardz CRM Suite reviewsimg
EC

Easyrewardz CRM Suite

4.5

“When I started using Easyrewardz CRM, I was pleasantly surprised to find out that I could get all my customer data at my fingertips.”

- Surajit Patra

See all Easyrewardz CRM Suite reviewsimg

Articles for Customer Feedback Management Software

Customer Feedback Management Software Price List In India

Customer Feedback Management Software Cost
Top Customer Feedback Management Software Starting Price Rating
Zoho Survey₹800.00 /User4.5
Mink Foodiee Feedback Management System₹350.00 4.5

Buyer's Guide for Top Customer Feedback Management Software

Found our list of Customer Feedback Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

  • What is Customer Feedback Management Software?
  • Most Common Features Of Customer Feedback Management Software
  • Why Do Businesses Need Customer Feedback Management Software?
  • Advantages / Benefits of Customet Feedback Management Software
  • Things To Be Consider Before Buying Customer Feedback Management Software

What is Customer Feedback Management Software?

Customer Feedback management software is used by businesses to accumulate data on different types of groups: customers or consumers, leads, stakeholders and even employees. feedback management software allows a user to design & create customers feedback forms, to target specific segments.

Reviews & feedback forms collect responses from individuals- consumers, professionals, employees etc. The software is also used to solicit responses from specific targeted groups- demographic, age-based, income-based, gender etc. The software also helps in identifying these specific audiences, using an analysis tools to gain insights & research data you & your business needs.

No matter the complexity of your feedback, this software can be customized to ensure you can create the feedback of your liking and receive the right kind of data.

Most Common Features Of Customer Feedback Management Software

Feedback Creation: The primary purpose of this software is to help businesses create feedbacks that can be used to get customer feedback. The feature comes with a wide variety of tools that helps you in improving your feedback structure to obtain useful information. The different types of feedbacks that can be made include MCQs, choose-all-that-apply, matrix selections, open form responses and rating scales, among others. Then, you can customize logos, images and other branding details so your forms reflect consistency with your other marketing materials.

Feedback form template: Feedback tools offer pre-built design templates for users so they can save time while creating feedbacks. Such templates vary depending on the nature of the feedback.

Multimedia Support: Certain feedbacks need to include rich media, for a myriad of reasons. Some feedback solutions come with the ability to add multimedia such as images, videos, GIFs and more.

Security: Online feedback tools come with multiple tools to protect response data, identify fraudulent information and prevent the same. You can use this software to add passwords and timers, install authentication methods, prevent multiple submissions from the same IP addresses and make feedbacks completely anonymous.

Distribution: Once you create feedback, you can distribute it in different ways—sharing a customized URL, posting it on social media or sending it as an email to your customers & connections. All these distribution methods can be employed using feedback management software.

Reporting & customer experience analytics solution: Feedback solutions can deliver instant results for you to gauge the effectiveness of your feedback forms quickly. Once all the feedback data is collected, online feedback software helps you dissect this information as per your required criteria: age, gender, location, income group etc. Additionally, you can filter and tabulate results to identify trends that will help you make better and more informed business decisions.

Targeted feedbacks system: For feedbacks that are designed to accumulate data on random consumers, businesses can use this feature to find appropriate respondents and obtain results in a short period of time.

Mobility feedback tools: This feature allows businesses & users to distribute feedbacks using mobile devices. This is an increasingly important feature as people spend a lot of time using their phones and tablets than ever before.

Multilingual Support: Online feedback tools come with multi-language support using which, users can design feedbacks in multiple languages.

White-Labelling: With this feature business users can brand their feedbacks with their company’s logo. The branded feedback helps in raising brand awareness.

Why Do Businesses Need Customer Feedback Management Software?

Data is unequivocal, the holy grail of the digital world. Irrespective of whether you run a small business or manage an enterprise with lots of employees, data on customers and services lets you decide the direction to steer your business.

Feedback software lets you create, design, distribute, accumulate and analyse feedback information, to spot trends and take smarter business decisions.
Businesses gather customer feedback to improve their product development operations and gear their marketing strategies to perform relevantly. This information is also useful for developing employee engagement strategies. Customer feedback software can also be used by political parties to assess poll constituents during elections or to understand people’s complaints. Feedback solution is a multifunctional tool whose possibility is limitless.

Businesses can use feedback software to: -

  • Collect feedback data efficiently
  • Leverage feedback information to develop effective strategies
  • Gain consumer insight on products & services
  • Manage the feedback process

Advantages / Benefits of Customet Feedback Management Software

Design Relevant Feedbacks: Feedback software comes with predictive analytics feature which can predict the success rate of your feedback & how it will fare. Different metrics are analyzed to assess the relevance of the feedback to your audience and compared against past feedback results. More established solutions can also furnish details outlining best practices in the trade. All of this information will help you create feedbacks that are more likely to solicit a response from customers and furnish relevant results for you & your company.

Reduce Cost: Conducting online feedbacks lets you bypass labour and material costs. Manual feedbacks involve a lot of time and money spent on printing, distribution and result collection. When you conduct massive feedbacks, software-based feedbacks are especially useful as forms can be duplicated and distributed repeatedly with very little cost & resources involved.

Centralized Data Gathering: Feedback software makes data collection a lot more systematic by saving completed feedback forms in one database. The process takes place in real-time, and information is saved in a secure server. This minimizes the risk of losing data and makes the process a lot simpler.

Flexible: Parts of feedback or the whole questionnaire can be changed at a moment’s glance, with minimal cost involved. You can also create new feedbacks by repurposing the same questions from older feedbacks to target a new set of customers. Feedback tools can be used to optimize your feedbacks in many different ways.

Expand Your Reach: This software also offers a network of respondents, classified according to categories, such as industry, demographics, profession and interest. If you don’t have an in-built pool of respondents, this is a good way to jumpstart your feedback.

Extract Insights: The software is capable of running analytics which helps users extract feedback insights. This solution allows for different ways to categorise data as tables, charts or graphs.

Things To Be Consider Before Buying Customer Feedback Management Software

Before getting a feedback software, ensure that the features match your requirements. These are some of the key things to consider before you purchase a feedback software.

1. Multi-Mode Capabilities

Online feedbacks gives you greater efficiency, but it doesn’t imply that you ditch the phone, pen & paper. In certain situations, you may have to ask for feedbacks from people by going door to door or ask for feedback from people with limited/no access to the internet. In such cases, you’ll need a feedback software that can adapt to such situations. Get a solution that can help you design pen & papers-based feedbacks & save feedback documents in doc, pdf and other printable formats.

2. Randomization

Ensure that the software you choose comes with the ability to randomize questions and questionnaires, to prevent fraudulent or biased answers. This feature is important to make your feedback unpredictable by shuffling questions or replacing a questionnaire with another.

3. Design Flexibility

Feedback software should let you design feedbacks in different ways. You should be able to design different types of feedbacks based on structure (single/multiple responses, written responses and ratings) and mode (online, printed or hybrid). The software should allow a mix of automation with manual intervention, when necessary.

4. Scoring types

A feedback software that you choose, should do more than aggregating Y/N answers. Scoring must be flexible so you can dissect feedback in different ways. It should also facilitate top-box scoring, mean scoring, handle & analyse cumulative feedback and, interpret complex statistical data. Visual representations helps in gaining more clarity about your different audiences quickly grasp & with clarity.

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