Rectangled

What is Rectangled?

Rectangled, a product by Isometrica Experiences, is an AI-powered Online Reputation Management (ORM) platform designed to empower businesses in delivering superior customer experiences. This web-based platform provides a suite of managed technology solutions that are easy to deploy and operate. At its core, Rectangled helps organizations monitor, manage, and improve their digital reputation by centralizing customer feedback, reviews, and engagement activities. It serves as a unified hub for understanding customer sentiment and responding proactively to build brand trust and loyalty.

Why Choose Rectangled?

• Centralized Control: Aggregate reviews and feedback from multiple online sources into a single, intuitive dashboard. This eliminates the need to manually check various sites and ensures no customer comment is missed.
• Proactive Engagement: The software equips you with tools to reply to reviews directly, facilitating timely and consistent communication that shows customers you value their input.
• Actionable Insights: Through automated reporting and analytics, Rectangled transforms raw feedback data into clear, actionable insights, helping you identify trends, pinpoint areas for improvement, and track your brand's reputational health over time.
• Efficient Workflow: Features like real-time feedback escalation streamline internal processes, ensuring that critical feedback reaches the right team members immediately for swift resolution.
• Ease of Deployment: As a web-based solution, Rectangled offers a hassle-free setup, allowing businesses of all sizes to get started quickly without extensive technical overhead.

Advanced Features of Rectangled

• Interactive Dashboards: Gain a 360-degree view of your brand's reputation at a glance. The dashboards visualize key metrics, review trends, and overall sentiment, making it easy to monitor performance.
• Direct Engagement Tools: Move beyond simple monitoring with integrated tools that allow you to engage directly with your audience and manage conversations effectively.
• Comprehensive Review Activity Tracking: Keep a close watch on all review-related activities. The system logs new reviews, tracks your response rates, and provides a complete history of customer interactions.
• In-Platform Review Replies: Streamline your workflow by responding to customer reviews across different platforms directly from the Rectangled interface, ensuring brand voice consistency.
• Real-time Private Feedback Escalation: Intercept and manage negative feedback privately before it becomes a public issue. This feature automatically flags and escalates critical feedback for immediate internal attention and resolution.
• Automated Reports: Configure and schedule detailed performance reports to be delivered to key stakeholders, keeping your team informed about reputation trends and ROI.
• Secure Platform: Built with security in mind, Rectangled ensures that your business and customer data is protected, providing a reliable and trustworthy environment.
• TruForms Surveys: A built-in survey tool that lets businesses quickly collect structured customer feedback beyond public reviews, feeding directly into the same dashboard as review data.
• Customer Journey Mapping: Track customer touchpoints across multiple platforms and interactions in one place, helping businesses understand the full experience customers have with their brand, not just isolated reviews.
• Appointments from Google Search: Capture booking and appointment leads directly from Google Search, turning search visibility into a direct lead-generation channel alongside reputation management.
• Sentiment AI: AI-driven sentiment analysis automatically classifies feedback and reviews, helping teams quickly spot emerging issues or positive trends without manually reading every entry.

Key Capabilities of Rectangled

• Review Monitoring and Management: This core capability involves aggregating reviews from various online channels. Users can view, sort, and filter all feedback within a unified system, making it simple to manage high volumes of reviews efficiently.
• Customer Feedback and Escalation: Rectangled excels at capturing and managing direct customer feedback. Its escalation system is a powerful tool for risk management, allowing businesses to handle sensitive issues internally and prevent potential reputation damage.
• Analytics and Performance Reporting: The software provides powerful analytical tools to measure the impact of your reputation management efforts. Track sentiment analysis, response times, and overall ratings to make data-driven decisions for operational improvements.
• Customer Experience Expansion Tools: Beyond reviews, Rectangled extends into surveys (TruForms), customer journey mapping, and Google Search appointment capture as well.

How to Use Rectangled?

1. Initial Setup: Access the platform via a web browser and configure your business profile(s).
2. Connect Sources: Link your accounts from various review platforms (e.g., Google, Yelp, industry-specific sites) to allow Rectangled to begin aggregating data.
3. Monitor the Dashboard: Regularly check the central dashboard to view new reviews, track sentiment trends, and get a high-level overview of your online reputation.
4. Respond and Engage: Use the integrated reply tools to respond to customer reviews promptly and professionally.
5. Analyze and Improve: Leverage the automated reports to analyze performance, share insights with your team, and identify strategic opportunities for improving customer experience.

Rectangled Pricing

Rectangled price starts at INR 1299 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.