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Chatmeter

Brand : Alchemer

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Chatmeter Features

  • icon_check Reputation Management Monitor, manage, and respond to customer reviews across Google, Yelp, Facebook, and other platforms centrally.
  • icon_check Real Time Monitoring Track new reviews in real time across locations and channels to stay updated on customer feedback instantly.
  • icon_check Response Management Reply to customer reviews from one dashboard with templates, workflows, and role-based response controls.
  • icon_check Review Generation Automate review requests via SMS, email, QR codes, and surveys to increase review volume and ratings.
  • icon_check Sentiment Analysis Use AI to analyze customer sentiment and emotions in reviews to identify trends and experience gaps.
  • icon_check Competitive Benchmarking Compare ratings, review volume, and sentiment against local competitors at market and location levels.
  • icon_check Local SEO Management Optimize local search visibility by tracking rankings, keywords, and SEO performance for each location.
  • icon_check Listing Management Maintain accurate business listings across search engines and directories to improve local discoverability.
  • icon_check Social Media Monitoring Monitor brand mentions, comments, and messages across social platforms from a unified dashboard.
  • icon_check Social Media Publishing Schedule and publish social media posts across multiple locations while maintaining brand consistency.
  • icon_check Customer Feedback Collect structured customer feedback through surveys to complement public reviews and insights.
  • icon_check AI-Powered Insights Leverage AI to surface actionable insights from reviews, photos, and customer-generated content.
  • icon_check Performance Analytics Analyze performance metrics across locations to identify top performers and underperforming outlets.
  • icon_check Reporting & Dashboards Create tailored reports and dashboards to track KPIs relevant to teams, brands, or regions.
  • icon_check Role-Based Access Control (RBAC) Assign permissions by role or location to ensure secure and efficient team collaboration.

Chatmeter Specifications

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  • Email, Communities
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Alchemer Company Details

Brand Name Alchemer
Information Alchemer provides Online Surveys, Marketing Tools, Survey Software, Web Forms, Data Collection Tool and Marketing Research Software.
Founded Year 2006
Director/Founders Christian Vanek
Company Size 1-100 Employees
Other Products Alchemer
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