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About OpenText Cem Software

Customer experience management (CEM or CXM) is a set of processes used to track customer interactions throughout the customer journey. CEM allows organizations to gain insight into these customer interactions and optimize each touchpoint to drive loyalty and improve customer lifetime value.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Hardware Configuration :

NA

Software Configuration :

NA

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About OpenText

OpenText is the leader in Enterprise Information Management (EIM). OpenText's EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed. OpenText’s 25-Year Journey of Innovation How opentext became the world leader in Enterprise Information Management Solutions Discover how a little spin-off company from the University of Waterloo became the market
view more products by OpenText

Features

Delivers visual, modern customer experiences both pre- and post-login that are personalized, engaging, and profitable.

Connects employees, partners and customers with the information they need through optimized processes for managing and delivering content to the web, mobile devices or other media channels.

Enables omnichannel personalized communications at scale, driven by business users and business rules, to enhance customer journeys.

Optimizes the design, management, and delivery of physical and digital ultra-personalized, consistent, and compliant communications such as invoices, letters, customer correspondence, statements, policies, and contracts.

Improves productivity and customer experience of form-based processes by optimizing the capture, validation, processing and management of customer information bridging the physical world of forms with today's digital business world.

Uses powerful data visualization software to provide real-time business analytics reports along with customized dashboards that offer actionable insights into customer experiences across the customer journey.

Accelerates the creation, collaboration, production, storage and distribution of digital media across the ecosystem of authorized employees, users and partners. Enables digital assets to be tagged with searchable metadata so they can be retrieved, shared, reviewed and edited. DAM helps manage virtually any digital data format including video, images, audio, 3D files, presentations and many more.

Helps drive significant workforce performance and customer service improvements across the call center with fulltime call recording, workforce management, contact center coaching, quality assurance training, call scoring, interaction analysis, and post-call surveys.

Maximizes online conversion and revenue by personalizing and optimizing customer experiences on any device through a/b testing, multivariate testing and geo targeting tactics.

Plans and Pricing

Web-based

OpenText Cem Software

PRICE ON REQUEST

  • Web Content Management (WCM)
  • Customer Communications Management (CCM)
  • Forms Automation
  • Experience Analytics
  • Digital Asset Management (DAM)
  • Voice of the Customer
  • Workforce Optimization
  • Marketing Optimization

Videos

Can you compose a CEM symphony? With OpenText Experience Suite you can. Simplifying and personalizing interactions, Experience Suite enables all your channels of communication to work together and deliver the one voice that you have orchestrated for the experience your customers want. The suite helps you streamline creation, distribution, publication and management. OpenText Experience Suite offers a complete solution that delivers a seamless performance and leaves your audience breathless.

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