About Survaider

Survaider customer experience management software connects you with your customers. The solution assimilates feedbacks about your organization from online channels such as social media, emails and offline surveys, under a single roof. With comprehensive tools, the CRM software assist you to view your business performance on each channel separately and enables you to reply your customers in real time and resolve their queries immediately. ?

Survaider Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Survaider is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • Hospitality |
  • Retail

About Opiniofi

Survaider is an online SaaS Customer Experience Management platform, which helps businesses to listen, understand and act on customer's opinions across all channels. It enables them to collect opinions, comments, feedback from all mediums such as social media, blogs, feedback, review websites form etc. and helps to improve customer engagement.
 
The platform assist businesses in understanding their customer feedback across different channels in real time. It uses machine learning and NLP techniques to track social media conversions, review websites and feedback forms.
view more products by Opiniofi

Client References

Octave

Octave

Mistray

Mistray

mayfair

mayfair

TVS

TVS

The Fern

The Fern

Features of Survaider

Opinion Monitoring
Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place. Set rules to get notified when you get a new review in real-time.
Review management
Survaider let’s you manage opinions from across all channels at a single place. Read, analyse, reply and always stay close to your customers.
Surveys
Survaider forms is the new-age way of asking questions to your customers. Ask question though on premise tab, mail it to your customer, send it as SMS or all the three! Asking questions was never easier.
Survaider lets you accurately measure NPS and other business metrics across all channels in real-time.
Survaider let’s you listen to and act on everything talked about your business on Social media. Take control of your business and use social media to your advantage!
Survaider comes with the most intuitive and powerful ticketing module. Automatically create tickets from reviews, tweets, Facebook posts or direct feedback. Resolve them in time with auto escalations
Our powerful AI engine unlocks rich granular insights about your business. Now know exactly where to focus on to keep your operations tight and make your customers smile!
A score of 90 is great! but not when that’s the lowest in class right? We let you track your competitors and benchmark your scores against them
Collaborate with your team to solve problems, have all the conversation at a single place and keep everybody in the loop without running here and there. Just comment on reviews.

Survaider plans and pricing

Web-based

Basic

PRICE ON REQUEST

  • Opinion Monitoring
  • Review management
  • Surveys
  • Real time NPS tracking
  • Social listening
  • Ticketing
  • Business insights
  • Competitor analysis
  • Team collaboration

Survaider alternatives

Zoho Survey

Zoho Survey

SurveyLegend

SurveyLegend

QuickTapSurvey

QuickTapSurvey

Survey Monitoring

Survey Monitoring

Officevibe EES

Officevibe EES

Survaider Reviews and Ratings

Add Review
User

sonal kumar

Highly recommended software provider

Overall

2nd September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Could not fault the service provided. It was not only fast delivery but when I received my key they were extremely helpful in giving me a step by step guide.?
  • Cons -
  • No Cons

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