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Best Complaint Management Software in 2024

What is Complaint Management Software?

Complaint management software is a system designed to facilitate the efficient handling, response, and resolution of customer complaints. It's an integral part of customer service and quality management processes in many companies. It is broader and can apply to various types of complaints through it. Read Buyer’s Guideimg

Top 5 Complaint Management Software in 2024

  • top product arroweFacilito
  • top product arrowBitrix24
  • top product arrowJira Service Management
  • top product arrowLiveAgent
  • top product arrowFreshdesk

Best Complaint Management Software

(Showing 1 - 10 of 14 products)

Most PopularNewest FirstTop Rated Products


Brand: Compel Consultancy Pvt Ltd


4.6 out of 5

(6 user reviews)

eFacilito is a facility management software that helps manage different types of facilities like factories, hotels, malls, and logistic services. This is... Read More About eFacilito img

₹3,990 /User/Month

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Brand: Bitrix 24


4.4 out of 5

(7 user reviews)

Bitrix24 is a multi-purpose software that facilitates intensive and extensive communication, collaboration, and management operations for organizations. B... Read More About Bitrix24 img

₹4,490 /Month

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Jira Service Management

Jira Service Management

Brand: Atlassian


4.3 out of 5

(0 user reviews)

Jira Service Management Help Desk Software will help streamline ticket management, automate workflows, and provide comprehensive reporting.... Read More About Jira Service Management read review arrow




Brand: Quality Unit


4.6 out of 5

(4 user reviews)

LiveAgent LiveAgent is one of the most trusted customer service software, used by thousands of organizations. In order to scale your business venture, you... Read More About LiveAgent img




Brand: Freshworks


4.7 out of 5

(3 user reviews)

Robust customer support software designed for businesses to streamline, automate, and improve their customer support processes with its multichannel suppor... Read More About Freshdesk read review arrow

₹1,399 /month

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Complaint Management Software Product List Top Banner - 1
Complaint Management Software Product List Top Banner - 2
Zoho Desk

Zoho Desk

Brand: Zoho Corporation

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Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The software collects and analyses inte... Read More About Zoho Desk img

₹900 /Month

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Brand: Apptivo

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Apptivo is a cloud-based full suite Business Process Management Solution for small and medium scale enterprises offering a host of services like CRM, proj... Read More About Apptivo img

₹625 /User

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Brand: Zendesk


4.7 out of 5

(1 user reviews)

A modern sales CRM software that helps you close more deals faster.... Read More About Zendesk read review arrow

$69 /Month



Brand: isoTracker


4.5 out of 5

(0 user reviews)

... Read More About isoTracker img

$303 /Month



Brand: Quantivate

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... Read More About Quantivate img

Price On Request

Last Updated on : 10 Apr, 2024

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Best Complaint Management Software FAQ’s

Software questions,

An online complaint management system is used by both corporate and public sector entities. It helps them to track, manage, and resolve their employees' and customers' queries.

The complaints tracking system enables organizations to keep track of all the complaints, prioritize, and track their status till they get resolved.

There are plenty of options available for the best employee complaint management system for enterprises depending upon their requirements. They can choose from Freshdesk, Zendesk, NICE CXone, HappyFox Complaint Management, etc.

The best complaint management software users can consider for their banks include Aptean complaint management software and Quantivate complaint management software. 

Some features users can find in a good issues management system includes single window complaint tracking and monitoring, tickets prioritizing, data analysis, automation and robust reporting.

Complaint Management Software Reviews




“easy to use, user interface is quite friendly, does the job perfectly”

- yuvrajsinh vaghela

See all eFacilito reviewsimg



“I have found that bitrx 24 platform is great for managing client relationships, as well as keeping track of your sales pipeline.”

- Shiv Shankar

See all Bitrix24 reviewsimg



“LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.”

- Sudhesh

See all LiveAgent reviewsimg



“The platform is easy to access ,and provides agent monitoring with a smooth UI. Overall satisfied.”

- Ankit patidar

See all Zendesk reviewsimg

Articles for Complaint Management Software

Complaint Management Software Price List In India

Complaint Management Software Cost
Top Complaint Management Software Starting Price Rating
eFacilito₹3990.00 /User/Month4.6
Bitrix24₹4490.00 /Month4.4
Jira Service Management$21.00 4.3
LiveAgent₹1050.00 4.6
Freshdesk₹1399.00 /month4.7
Zendesk$69.00 /Month4.7
isoTracker$303.43 /Month4.5

Buyer's Guide for Top Complaint Management Software

Found our list of Complaint Management Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

  • What is Complaint Management Software?
  • Why Use Complaint Management Software?
  • Who Uses Complaint Management Software?
  • How Does the Complaint Management Software Work?
  • Key Features of Complaint Management Software
  • Benefits of Using Complaint Management Software
  • Buying Considerations for Complaint Management Software
  • Market Trends related to Complaint Management Software

What is Complaint Management Software?

Complaint management software is a tool that helps organizations to receive, recognize, track, manage and resolve complaints from employee's customers and stakeholders.

Through the complaint handling solution concerned authorities can categorize, prioritize, analyze, investigate, take actions and resolve complaints in an integrated workflow. User can also view complaint’s details and status, create reports, and quickly resolve issues, etc., received from their customers, clients and employees.

Why Use Complaint Management Software?

Organizations can use the complaint management solution for the following purposes-

  • Easily address the employees' and customer’s complaints.
  • Systematically organize complaints and complainant’s data.
  • Prioritize and assign complaints to the department concerned.
  • Track the entire complaint history and trial
  • Recognize and track major factors of complaints and pain points.
  • Gain valuable insights through data analysis.
  • Strengthen customer, clients, employees' relationships for higher retention rate.
  • Improve overall customer service and organization environment

Who Uses Complaint Management Software?

Complaint Management Software for the following teams or individuals-

  • Customer Service Agents: Customer care representatives use complaint handling software to take follow-ups, prioritize complaints, check their status and history, resolve tickets, and much more.
  • Customer Service Managers: Managers use this software to assign complaints, check status, track performance metrics including ticket response time, resolution time, backlogs, open tickets, etc. Some software also provides CSAT (customer satisfaction) scores that help to measure and improve the overall customer experience.
  • Product/Service Department: The product and service department can use this software to identify exact pain points by analyzing complaints and improve the product/service’s quality.
  • Employees and Customers: This complaint management software is used by employees and customers to raise their issues and problems. Moreover, they can track the status of their complaint, re-open a complaint or even app

How Does the Complaint Management Software Work?

A robust complaint management solution works through the following steps-

  • Intimation: Complaints are submitted by individuals through the complaint, portal and case file is generated on the type of issue, the priority level, and the working authority.
  • Assessment: The cases and complaints will be automatically classified based on details, department and priority through the solution.
  • Assignment: After the assessment, the complaint will be automatically assigned to the authorized authority through the portal for investigation.
  • Investigation: Investigation will be done by the authority through meetings with the individual who addressed the complaints.
  • Resolution: Investigation proofs and documents are presented before the concerned authority generated through the portal on which resolution is decided.
  • Update: The resolution for the complaint is updated on the complaint portal and the same can be viewed by the individual who lodged the complaint.

Key Features of Complaint Management Software

Some common features organizations can find in every complaint software are as follows-

  • Automated Complaint Processor: Automatically registers newly received complaints and assigns tickets, which goes directly through the company’s resolution processes.
  • Compliant data and History: Maintain compliant data including its personal info and complains history easily through this software.
  • Compliance Monitoring: Enables those charged with governance (TCWG) to monitor all the complaints in accordance with various regulatory compliance and industry standards.
  • Workflow Automation: Automatically delegate and assign the ticket assigning, prioritizing, and resolving tasks to different departments and employees from a single solution.
  • Reporting: Automatically generates reports to learn about average ticket closing time, underlying causes of complaints, etc.
  • Complaint Tracking: Easily track, manage, and prioritize complaints through a centralized dashboard.
  • Ticket Routing: Automatically filter out complaints and route them to the concerned authority for the fast-resolving procedure.
  • Complaint Follow-Ups: Manage all the follow ups with employees and customers till their ticket is resolved via various communication channels.
  • Integration: Easily integrate this complaint handling software with existing solutions such as email and helpdesk software to streamline overall workflow.
  • Data Analysis: Gain valuable insights about the issues through data analysis for improvement, finding gaps in service, risk areas, and ways to prevent their future occurrence.

Benefits of Using Complaint Management Software

There are numerous benefits of using complaint management software for various entities including-

  • Easy way to File Complaints: Employees and customers can easily address their complaints through a single portal. The complainer can login to the portal and file the complaint conveniently without any need to visit the location physically.
  • Increase Customer and employee satisfaction: Organizations can promptly respond and resolve complaints through this software. Moreover, customers and employees can get regular follow-ups till the issues are resolved, improving their satisfaction and loyalty.
  • Easily Track Complaints: It enables users to keep track of all the complaints at every stage of the ticket-resolving process. Moreover, they can categorize, organize and prioritize complaints for better addressing the problem.
  • Recognizing Problem Areas: The complaints data could be compiled, categorized and analyzed used to gain insights into the major problems with product/service and policy and find ways to improve it.
  • Helps to Maintain Compliance: It makes it easy for users to monitor all the customer’s complaints for any kind of statutory compliance. Businesses that need to be compliant, such as healthcare and legal industries, can use this software to ensure that all their products and services follow all compliant rules.

Buying Considerations for Complaint Management Software

Consider the following factors to buy the right complaint management system software for your organization-

  • Usability: The complaint management solution you want to purchase should be easy to learn and use. It should have an intuitive interface.
  • Mobile Friendly: The solution should be mobile friendly, allowing you to view all the important data and essential information on the go anywhere.
  • Features: A complaint management solution should have all the features to meet your organization’s complaint management procedure.
  • Pricing: The price of the complaint management software must be within your budget.
  • Analysis: Choose a solution that helps you to do data analysis to find improvement areas and enhance your products and services.
  • Scalability: The scalability capability of software will help you to meet the growing requirements of your organization.

Market Trends related to Complaint Management Software

Here are two trends going on for complaint management software such as-

  • Integrated Suite: Previously, organizations used standalone software to manage their business operations. However, nowadays, complaint management solutions are sold as a part of integrated suite. This helped organizations to integrate their solutions with other software such as CRM, help desk, and call center management to manage all their operations from a single solution.
  • Adopting Saas Model: Traditionally, most organizations purchased software with on-premises deployment to be installed on their computer. However, nowadays, they purchase it in web-based version that can be used easily through the internet connection. This has helped organizations to view their data and manage their operations from any remote location easily.

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