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Jira Service Management

Brand : Atlassian


Starting at $ 21

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Jira Service Management Help Desk Software will help streamline ticket management, automate workflows, and provide comprehensive reporting. ...Read more

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Jira Service Management Software Pricing, Features & Reviews

What is Jira Service Management Software?

Jira Service Management help desk software, by Atlassian, is recognized as a Leader in the 2022 Gartner Magic Quadrant for IT Service Management Platforms. The software brings you a powerful service management solution. Accelerate Dev and Ops easily by connecting your teams on a single platform.

The software will help in boosting collaboration across changes, incidents, and requests while effectively managing risk. You can easily empower all service teams, not just IT, to streamline requests, centralize knowledge, and work in a way that suits them best, from HR to Legal to Facilities. Jira Service Management enables cross-functional teams to achieve greater efficiency and productivity.

Value fast is made simple with JSM. Tailor the solution to meet your unique requirements without the complexities of traditional ITSM solutions. So, start quickly with pre-configured request types, workflows, and other out-of-the-box capabilities. You will scale as you go, leveraging customizable features like templates and dynamic forms. Whether you're a small team or a large enterprise, Jira Service Management scales with you, ensuring flexibility and adaptability.

Get ready to enhance your service management capabilities even further with a vast array of apps and integrations available on the Atlassian Marketplace. Explore over 1,000 trusted applications and integrations, tailoring Jira Service Management to fit your use case perfectly.

Why Choose Jira Service Management?

Jira Service Management is the best solution for organizations of all sizes and industries that aim to streamline their service delivery processes and enhance customer satisfaction through prompt detection of incidents and efficient implementation of operational changes. AWS CloudTrail software also offers seamless integration capabilities with various tools and systems, allowing organizations to create connected workflows and enhance team collaboration. The solution also provides customization options, enabling organizations to tailor their service management processes and workflows to their unique requirements.

Benefits of Jira Service Management Software

  • Jira Service Management helps organizations streamline service delivery processes, enabling teams to provide faster and more consistent service experiences to their customers or internal users.
  • The tool offers robust incident management capabilities, allowing teams to promptly track, prioritize, and resolve incidents. As a result, organizations can minimize downtime and ensure timely incident resolution.
  • Companies can plan, track, and implement changes to their IT infrastructure effectively. The solution provides comprehensive change workflows, approvals, and impact analysis, ensuring that changes are executed smoothly while minimizing disruptions and risk.
  • This platform has robust knowledge management features, enabling organizations to centralize and share knowledge resources. Your teams can access relevant information, resolutions, and best practices, leading to faster problem resolution and improved self-service capabilities.

Jira Service Management Pricing

Jira service management help desk software is available for free at

The overall pricing model is based on different factors such as personalization, extra features required, total users, and the deployment type. Please feel free to request a call from our product experts if you want to learn more about our subscription plans or premium package deals.

Jira Service Management Pricing & Plans

  • Agent limit per site-20,000 agents
  • Customer Limit-Unlimited
  • Number of sites-One
  • Support-Business hour support
  • Storage-250 GB file storage
  • Email notifications-Unlimited
  • Automation-5000 rule runs per month
  • Email and embeddable widget support
  • Self-service portal
    • Quantity
    • Monthly (Months)
Starting at $ 21

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Jira Service Management Features


Request Management

Streamline and manage incoming service requests efficiently and effectively.


Incident Management

Resolve and track incidents promptly to minimize disruptions and restore services quickly.


Problem Management

Identify and address the root causes of recurring incidents to prevent future disruptions.


Change Management

Plan, track, and control changes to your IT infrastructure while minimizing risk and ensuring smooth transitions.


Asset Management

Maintain visibility and control over your IT assets throughout their lifecycle, from acquisition to retirement.


Configuration Management

Keep track of your IT configurations, dependencies, and relationships for accurate and efficient management.


Knowledge Management

Centralize and share knowledge to empower your teams with the information they need to resolve issues.



Seamlessly connect with other tools and systems to streamline workflows and enhance collaboration.


Mobile App

Access Jira Service Management on the go with a mobile app, enabling you to manage and respond to requests anytime, anywhere.

Jira Service Management Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMEs, MSMBs, MSMEs
  • Phone, Email
  • API Integration
  • Live Online, Videos
  • English

Jira Service Management Reviews and Ratings


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Atlassian Company Details

Brand Name Atlassian
Information Atlassian provides collaboration, development, and issue tracking software for teams.
Founded Year 2002
Director/Founders Mike Cannon-Brookes, Scott Farquhar
Company Size 1-100 Employees
Other Products Trello, Confluence, Jira, Bitbucket , Opsgenie

Jira Service Management FAQ

A Jira Service Management software is compatible with Windows and macOS operating systems.
A Jira Service Management app is unavailable on Android and iOS devices.
A Jira Service Management system supports cloud-based deployment.
A Jira Service Management Software solution is available for free at
A Jira caters to many users, from small teams to large enterprises. Its versatile features make it ideal for software development teams, IT departments, marketing teams, and project managers across industries.
A Jira help desk software demo is available for free with
A Jira help desk system does not offer any free trial.
A Jira is a cloud-based platform. So, you have to download the installation file on your system and open the Setup Wizard to get started.
A Jira is a versatile service management software that helps teams track and manage their projects efficiently. It offers features like task assignment, issue tracking, and collaboration tools, enabling streamlined communication and enhanced productivity throughout the project lifecycle.

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