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ServiceNow

Brand: Servicenow

  • 4.4

  • 15 Ratings & 15 Reviews

ServiceNow productivity software is a comprehensive solution that streamlines workflows and automates tasks, empowering teams with collaborative tools, intelligent insights, and seamless integrations.

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ServiceNow Software Overview

What is ServiceNow?

ServiceNow is a comprehensive help desk software which is cloud-based platform revolutionizing IT services management and streamlining business processes. It offers a unified system to automate and optimize workflows across departments. It enables efficient service delivery and enhanced. With ServiceNow, businesses can transform operations, improve collaboration, and drive digital transformation.

ServiceNow has IT service management tools that empower businesses to efficiently handle incidents, service requests, problem management, and change management. The platform provides robust workflow automation capabilities. ServiceNow also offers service catalog management, asset management, and knowledge management modules. The platform's flexibility allows seamless integration with third-party systems. , leveraging existing infrastructure and ensuring smooth data exchange.

ServiceNow enhances productivity by automating manual tasks. It's self-service options, and intuitive interface helps users to access information and services easily. It offers real-time visibility into operational data to empower data-driven decision-making and proactive problem-solving. It enhances collaboration and team communication, leading to faster issue resolution and improved customer satisfaction. By leveraging ServiceNow, organizations can streamline processes, increase efficiency, deliver exceptional services to internal and external stakeholders, and drive business success.

Why Choose Servicenow?

  • Virtual Agent: Solve issues faster and provide instant assistance to employees and customers using an AI-driven conversational chatbot.
  • Single platform: Ensure a uniform and AI-driven user experience across portals, workspaces, and mobile applications.
  • ServiceNow Platform Encryption: Safeguard your sensitive data and maintain compliance with regulatory requirements and standards.
  • Integration Hub: Effortlessly integrate ServiceNow products with any API-enabled system for swift and seamless connectivity.
  • Performance Analytics: Empower stakeholders and subject matter experts to effectively leverage data for successful service delivery.
  • Security and scale: Ensure peace of mind with secure data, automatic scalability, and platform-wide permissions management.
  • Major incident detection: Utilize machine learning to identify similarities among issues and swiftly triage critical incidents.
  • Real-time visibility: Gain immediate insights into current patterns and trends for informed decision-making and answering questions effectively.

Benefits of Servicenow Software

  • Secure data, comply with regulations, and prevent breaches effectively.
  • Simplify data transformation and visualize complex structured data with graphs.
  • Monitor performance, detect bottlenecks, and improve service proactively.
  • Solve issues quickly using intelligent suggestions powered by Natural Language Processing (NLP).
  • Streamline teamwork with contextual information and resources.
  • Enhance team efficiency by creating and configuring engaging experiences.
  • Surface insights and deliver intuitive information based on historical data and context.

ServiceNow Pricing

Servicenow pricing is available on request at techjockey.com.

The overall pricing model is based on different factors such as personalization, extra features required, total users, and the deployment type. Please feel free to request a call from our product experts if you want to learn more about our subscription plans or premium package deals.

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Servicenow Company Details

Founded Year:  2003

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our?cloud-based?platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.

Director/Founders Fred Luddy
Company Size 1000+ Employees

ServiceNow Pricing & Plans

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ServiceNow Features

  • icon_check Incident Management
    Log, route, and resolve disruptions efficiently to restore normal service swiftly and minimize business impact.
  • icon_check Problem Management
    Identify and analyze root causes to prevent recurring incidents through structured problem workflows.
  • icon_check Change Management
    Control and authorize configuration changes via standardized approvals, risk assessments, and scheduling.
  • icon_check Release Management
    Plan, test, and deploy software updates consistently with minimal disruption using defined release pipelines.
  • icon_check Request Management
    Provide a centralized catalog for users to submit, track, and fulfill service and product requests seamlessly.
  • icon_check Knowledge Management
    Create, review, publish, and access articles, enabling self‑service and faster incident resolution.
  • icon_check Performance Analytics
    Real‑time dashboards and reports to monitor trends, SLAs, and service quality metrics.
  • icon_check Configuration Management
    Unified inventory of CIs and their relationships to map dependencies and changes.
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ServiceNow Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises MSMBs
Customer Support
Email Communities Forums
Language
English
Integration
API Integration
Training Resources
Webinars Documentation Videos
AI Features
AI Integrated

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ServiceNow Reviews

4.4

Out of 5

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Overall Rating

Based on
15 Verified Reviews

Rating Breakdown

  • Features 4.4
  • Value for Money 4.3
  • Ease of Use 4.6
  • Customer Support 4.2

91% Recommend this Product

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Pros

  • "ServiceNow integrates effortlessly with a variety of enterprise tools and has a user-friendly interface, making it easy to navigate despite its powerful features."

    Kundan YadavMar 30, 2025

  • "ServiceNow shines when it comes to managing complex IT environments. Its integrations with other enterprise systems and workflow automation are top-notch."

    Divyesh Mar 24, 2025

  • "ServiceNow is a powerful platform that streamlines operations with its extensive toolset. It’s particularly strong in automating tasks and simplifying workflows."

    Seetha Ramaiah Velicheti Mar 18, 2025

Cons

  • "The implementation process can be slow and costly, especially for smaller organizations or teams with limited resources."

    Kundan YadavMar 30, 2025

  • "The learning curve is steep, and the platform is tailored more for larger organizations, so smaller teams might struggle with it."

    Divyesh Mar 24, 2025

  • "The biggest downside is its cost. For small teams or startups, the pricing can be prohibitive, especially when you’re only using a fraction of what the platform offers."

    Seetha Ramaiah Velicheti Mar 18, 2025

ServiceNow Video Reviews

youtubeVideoId

4.4

“ServiceNow Customer Service Management Review: Pros and Cons”

Review by: FULL FINANCE REVIEW

youtubeVideoId

4.1

“Independent Review of ServiceNow”

Review by: Digital Transformation with Eric Kimberling

Rashid Jamil

IT Manager

Industry: SAAS User since: < 6 months

4.2

Reviewed on: Jan 15, 2025

Techjockey Verified

“Ideal for Large Organizations, Not Great for Smaller Teams”

I switched from a more affordable IT service management tool to ServiceNow to handle our growing IT needs. While it’s great for larger companies, I found it to be unnecessarily complicated for our team’s scale.

Pros

ServiceNow is incredibly well-suited for large organizations with complex IT needs. Its enterprise-level capabilities and integrations are top-notch.

Cons

The platform is overkill for smaller organizations and can be intimidating for teams that don’t have dedicated IT staff or resources to fully utilize it.

Switched from Spiceworks

Reason to switch

We switched from Spiceworks to ServiceNow because we needed a more comprehensive solution that could handle complex IT workflows and integrate seamlessly with other systems as our business expanded.

Bharath Subramaniam

IT Analyst - Systems

Industry: E-commerce User since: < 6 months

4.1

Reviewed on: Jan 30, 2025

Techjockey Verified

“Great for IT Automation but Requires Significant Investment”

We decided to switch to ServiceNow from a simpler ITSM tool in search of better automation and more advanced features. While ServiceNow has delivered in terms of automation, the cost of entry and maintenance has been quite high.

Pros

ServiceNow excels at IT automation, which has saved my team a lot of time and effort. The workflows are streamlined and easy to set up once you get the hang of it.

Cons

The upfront investment required to implement ServiceNow is steep. It’s not the most cost-effective solution, especially for smaller businesses.

Switched from Freshservice

Reason to switch

We switched from Freshservice to ServiceNow because it offered better scalability, advanced automation features, and a stronger ability to integrate with our larger enterprise systems.

Akhil Muni

Manager

Industry: Software Development User since: < 6 months

4.3

Reviewed on: Jan 4, 2025

Techjockey Verified

“Excellent for Enterprise Use, But Requires Expertise”

I switched to ServiceNow from a more straightforward platform, and while the new system is much more powerful, the amount of expertise required to manage it has been a challenge.

Pros

ServiceNow is perfect for enterprises with complex IT systems, offering customizable workflows, extensive reporting tools, and integrations with other enterprise systems.

Cons

It requires specialized knowledge to implement and use effectively, making it less suitable for smaller teams or those without dedicated IT staff.

Switched from Ivanti Service Manager

Reason to switch

We switched from Ivanti to ServiceNow because ServiceNow provided deeper integration options and more advanced reporting capabilities, which were critical as our IT infrastructure grew.

See All ServiceNow Reviews

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Which operating system does the Servicenow Software Support?

Servicenow software is compatible with Windows and macOS operating systems.

Is there any Servicenow app?

Servicenow app is unavailable on Android and iOS devices.

What is the deployment type of the Servicenow Software?

Servicenow system supports web-based deployment.

How much does the Servicenow Productivity Software cost?

Servicenow pricing is available on request at techjockey.com.

Who are the potential users of the Servicenow Productivity Software?

Servicenow system can be used by businesses, offices, employees, and individuals who need robust productivity software.

Is there any free trial or demo for Servicenow?

Servicenow demo is available for free with techjockey.com.

Is the Servicenow free?

Servicenow does not offer a free trial.

How can you download the Servicenow?

Servicenow is a cloud-based platform. So, download the installation file on your system and open the Setup Wizard to get started.

How does Servicenow work?

ServiceNow is a powerful productivity software streamlining and automating various business processes, such as IT service management and customer support. It offers a user-friendly interface, allowing organizations to efficiently manage tasks, workflows, and communication, resulting in improved productivity and customer satisfaction.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.