About Servicenow IT Service Management

ServiceNow IT Service Management Software is a reliable and robust ITSM solution that helps businesses in achieving end-to-end efficiency in their IT services and infrastructure with a single unified cloud-based platform. It’s simple to configure and can be deployed fast, so that you can go live quickly while scaling up your business needs.

Servicenow IT Service Management Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Servicenow IT Service Management is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Servicenow

Work effortlessly and innovate freely across teams, silos, and systems. By digitizing your business processes, you can intelligently automate tasks and workflows that integrate systems, people, and data across the enterprise. The Now Platform supports ServiceNow solutions using a single data model. And it's easy to use development environment enables business users to build low code solutions while empowering experienced developers with new and innovative rapid development capabilities.
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Features of Servicenow IT Service Management

Get real?time transparency into operations with configurable, role?based dashboards. Built?in metrics and surveys measure service levels and drive continual service improvement. Identify service improvement and training opportunities. Dig deeper with time?based trends from ServiceNow Performance Analytics.

 

Track all service level commitments between IT service providers and their customers. Detailed visualizations make understanding active SLAs implicated within incidents easy. Automated notifications and escalations let you gauge organizational performance against service commitments.

Help users resolve issues themselves with related knowledge base articles that appear dynamically as they fill in the incident form via the Service Portal. Technicians also benefit from the same dynamically?generated list of articles within the incident record if it is submitted.

Servicenow IT Service Management plans and pricing

Web-based

IT Service Management

PRICE ON REQUEST

  • Incident Deflection
  • Major Incident Management
  • Configuration Management Database (CMDB)
  • Calculated Priority
  • On-Call Scheduling
  • Bidirectional Notifications
  • Social Tools
  • Service Level Agreements
  • Reports and Dashboards

Servicenow IT Service Management alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

Spiceworks

Spiceworks

Servicenow IT Service Management Reviews and Ratings

Add Review
User

Aneesh Sahni

Easy to understand

Overall

7th December, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Simplicity of usage and use. Easy to understand UI. Simple to make dashboards for the executives. Fantastically simple to oversee. Comes up short on some further developed highlights that bigger arrangements have however nothing I discover I miss; it absolutely compensates for this in straightforwardness and cost.
  • Cons -
  • No Cons
User

Harish Digge

Helpful service.

Overall

7th August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • We haven't purchased our software yet but it will be one of their recommendations.
  • Cons -
  • No Cons

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