linkedin
HaloITSM logo
play Live Chat in HaloITSM
haloitsm-dashboard
haloitsm-settings

HaloITSM

Brand: Halo

  • 4.5

  • 4 Ratings

Have you used HaloITSM before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

HaloITSM Software Overview

Halo Company Details

Founded Year:  1994

Halo is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud.

Director/Founders Halo Service Solutions
Company Size 101-500 Employees

HaloITSM Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised HaloITSM pricing that fits your needs. Our team will connect with you.

HaloITSM Features

  • icon_check Incident Management
    Manage ITIL-aligned incidents, automate workflows and centralise communication to meet SLA expectations consistently.
  • icon_check Problem Management
    Escalate recurring issues, automate root‑cause investigation and resolve systemic problems proactively.
  • icon_check Knowledge Management
    Create searchable articles with rich formatting, file attachments, shared responses to boost productivity.
  • icon_check Self Service Portal
    Custom white‑label portal for users to raise tickets and find solutions via branded, role‑controlled interface.
  • icon_check SLA Management
    Define multiple SLA groups, timing and priorities; auto escalate and notify to ensure resolution compliance.
  • icon_check Release Management
    Plan, document and notify end users of updates and version changes from minor tweaks to major releases.
  • icon_check Configuration Management
    Visualise CI dependencies, log incidents/problems against assets to pre‑empt systemic failures.
  • icon_check AI Assistant
    AI‑powered chat assistant delivers personalized support, answers questions and enables transactional workflows instantly.
  • icon_check Summarization
    Auto‑summarise incident cases into concise summaries for clearer workload tracking and resource allocation.
  • icon_check Automated Routing
    AI‑driven auto‑assignment routes incidents and requests to correct agents or teams based on rules.
  • icon_check Reports & Analytics
    Dashboard and reporting tools provide data visualisations on incidents, SLA adherence and team performance.
  • icon_check Ticket Linking
    Link incidents to problem records and mass‑update tickets from a central issue to promote systemic resolution.
  • icon_check Request Management
    Manage, track and fulfill service requests through automated workflows and streamlined approval chains.
  • icon_check Multi Channel Support
    Receive tickets and requests via email, chat, portal, or phone and consolidate into a single unified dashboard.
  • icon_check User Access Control
    Control access levels by roles to ensure the right users access the right data and functionalities.
  • icon_check Third Party Integration
    Connect with tools like Azure AD, Teams, Zapier, Jira, or Slack to streamline service processes.
HaloITSM Demo Video play icon

Get HaloITSM Demo

Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

Understand
Key Features
Personal
Demo Insights
Interactive
Demo Support

HaloITSM Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

HaloITSM Review

4.5

Out of 5

img

Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 4.6
  • Ease of Use 4.3
  • Customer Support 4.6

80% Recommend this Product

Add Review

Be the First to Review

This product has no reviews yet. Be the first to leave your feedback.

Add Review

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.