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HaloITSM

Brand : Halo

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HaloITSM Pricing & Plans

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HaloITSM Features

  • icon_check Incident Management Manage ITIL-aligned incidents, automate workflows and centralise communication to meet SLA expectations consistently.
  • icon_check Problem Management Escalate recurring issues, automate root‑cause investigation and resolve systemic problems proactively.
  • icon_check Knowledge Management Create searchable articles with rich formatting, file attachments, shared responses to boost productivity.
  • icon_check Self Service Portal Custom white‑label portal for users to raise tickets and find solutions via branded, role‑controlled interface.
  • icon_check SLA Management Define multiple SLA groups, timing and priorities; auto escalate and notify to ensure resolution compliance.
  • icon_check Release Management Plan, document and notify end users of updates and version changes from minor tweaks to major releases.
  • icon_check Configuration Management Visualise CI dependencies, log incidents/problems against assets to pre‑empt systemic failures.
  • icon_check AI Assistant AI‑powered chat assistant delivers personalized support, answers questions and enables transactional workflows instantly.
  • icon_check Summarization Auto‑summarise incident cases into concise summaries for clearer workload tracking and resource allocation.
  • icon_check Automated Routing AI‑driven auto‑assignment routes incidents and requests to correct agents or teams based on rules.
  • icon_check Reports & Analytics Dashboard and reporting tools provide data visualisations on incidents, SLA adherence and team performance.
  • icon_check Ticket Linking Link incidents to problem records and mass‑update tickets from a central issue to promote systemic resolution.
  • icon_check Request Management Manage, track and fulfill service requests through automated workflows and streamlined approval chains.
  • icon_check Multi Channel Support Receive tickets and requests via email, chat, portal, or phone and consolidate into a single unified dashboard.
  • icon_check User Access Control Control access levels by roles to ensure the right users access the right data and functionalities.
  • icon_check Third Party Integration Connect with tools like Azure AD, Teams, Zapier, Jira, or Slack to streamline service processes.

HaloITSM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
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  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • Videos
  • English
  • AI Integrated

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Halo Company Details

Brand Name Halo
Information Halo is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud.
Founded Year 1994
Director/Founders Halo Service Solutions
Company Size 101-500 Employees

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