linkedin
SMART Service Desk logo
smart service desk-dashboard
smart service desk-settings
smart service desk-records

SMART Service Desk

Brand: SMART Service Desk

  • 4.2

  • 3 Ratings

Have you used SMART Service Desk before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

SMART Service Desk Software Overview

SMART Service Desk Company Details

Founded Year:  2012

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST.

Director/Founders SMART Service Desk
Company Size 1-100 Employees

SMART Service Desk Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised SMART Service Desk pricing that fits your needs. Our team will connect with you.

SMART Service Desk Features

  • icon_check Incident Management
    Track, prioritize, and resolve incidents using ITIL‑aligned workflows and SLA monitoring.
  • icon_check Request Management
    Handle user requests via a structured service catalog and request fulfillment system.
  • icon_check Problem Management
    Identify root causes and prevent recurrence by linking incidents to problems.
  • icon_check Change Management
    Plan, review, approve, and implement changes with minimal disruption and audit trail.
  • icon_check Asset Management
    Manage IT asset lifecycle from acquisition to disposal, track hardware/software inventory.
  • icon_check Configuration Management
    Maintain a centralized database of configuration items and their relationships.
  • icon_check SLA Management
    Define, monitor, and enforce SLAs, OLAs and performance thresholds.
  • icon_check Workflow Automation
    Automate approvals, escalations, ticket routing, and notification workflow rules.
  • icon_check Email Integration
    Convert inbound emails to tickets and send automatic alerts and responses via email.
  • icon_check Multichannel Communication
    Support email, portal, VOIP, social media and other channels for ticket intake.
  • icon_check Knowledge Management
    Publish FAQs, articles, cross‑reference solutions and attach files in knowledge base.
  • icon_check Feedback Management
    Trigger CSAT surveys post‑resolution for continuous improvement.
  • icon_check Interaction Tracking
    Log communication history, ticket activities, and audit trails for all interactions.
  • icon_check Deployment Management
    Schedule and manage release planning, deployment and post‑release review.
  • icon_check Contract / License Management
    Track software licenses, contracts, warranties and renewals centrally.
  • icon_check Custom Branding
    Tailor branding, forms, thresholds, templates and workflows without coding.

SMART Service Desk Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

SMART Service Desk Review

4.2

Out of 5

img

Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4.1
  • Ease of Use 4.1
  • Customer Support 4.6

80% Recommend this Product

Add Review

Be the First to Review

This product has no reviews yet. Be the first to leave your feedback.

Add Review

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.